Apple this evening began sending emails to customers who attempted to pre-order an iPhone X through the iPhone Upgrade Program but ran into a problem during the process.

In the email Apple asks customers to place a new iPhone Upgrade Program order and to reply to the email with the order number. It's not clear why Apple is asking for order numbers, but it could be that the company is planning to expedite these orders in some way.

iphoneupgradeprogramorderemails
The email says Apple is working to get iPhone X models out as soon as possible, but the wording doesn't necessarily suggest an order upgrade or faster shipping, so it's possible Apple is just making sure its iPhone Upgrade Program customers have the chance to place an order.

Customers receiving these emails seem to have been told during ordering that their loan applications with Citizens One were taking longer to process than expected, and many later received notice that their orders were not initially approved. These customers were forced to order at a later date and now have delivery estimates of five to six weeks for their new devices.

If it does turn out Apple is planning to expedite the orders of these customers in some way, we'll update this post, but at the current time, it's unclear what Apple's plans are.

Update: Apple is indeed attempting to fix this problem for its iPhone Upgrade Program customers. Many people who were affected by the order failure issue are being given improved delivery estimates that match the delivery dates they would have received should their orders have originally gone through.

Related Forum: iPhone

Top Rated Comments

Dormammu Avatar
48 months ago
Crossing my fingers now after receiving the email and replied back to them. Really wanted to get it by Thanksgiving Day to use with the watch and start working out more.
To be fair you don’t need the phone to start working out more. Plus, after turkey day I’m in a month long food coma ... no exercise. Lol!
Score: 16 Votes (Like | Disagree)
alksion Avatar
48 months ago
Crossing my fingers now after receiving the email and replied back to them. Really wanted to get it by Thanksgiving Day to use with the watch and start working out more.
Initially I bought the watch for the same reason. Took me almost a year from when I got the series 2 to start hitting the gym 5 days a week.

I actually only started hitting the gym to get out of a mind funk, but it's helped me lose weight too. Who would have thought?

Anywho, having the watch is pretty awesome now. Helped me burn 500 active calories in one 3.5 mile run on the treadmill yesterday. When I felt like giving up, it heled me see my goal and finish it through.
Score: 11 Votes (Like | Disagree)
dfnj123 Avatar
48 months ago
At least Apple is trying to do right for people who experienced preordering snafus. I actually did not apply for one of the Critizen One loans this year because I was concerned glitches like these would occur.

Apple really needs to re-examine how they do their preordering process. A mad rush a 12AM PST doesn’t seem to be practical anymore.
Score: 10 Votes (Like | Disagree)
Greenlee Avatar
48 months ago
Apple / Tim Cook should honor, with expedited priority, the orders of those who said on here that the app & website were experiencing glitches.

The fault is on their end, not the consumer.
Score: 9 Votes (Like | Disagree)
Mr.Bigglesworth Avatar
48 months ago
At least Apple is trying to do right for people who experienced preordering snafus. I actually did not applying for one of the Critizen One loans this year because I was concerned glitches like these would occur.

Apple really needs to re-examine how they do their preordering process. A mad rush a 12AM PST doesn’t seem to be practical anymore.
What they should do is a take a play out of Verizon’s book. Allow people to pre order on their website 10 min or a certain time before the flood gates open. This will allow for less bottlenecking and less traffic entering all at once.

Over at the Verizon thread, you’ll see over 30 pages of people chanting and many exclamation points of excitement from their smooth and effortless pre order process with launch day delivery. I recommend you drop financing with Apple and start to finance with your carrier.

Apple has to cater to the entire world on pre order day. Your carrier just caters to its own customers. And if you’re front and center, you WILL get a launch day delivery.

This is my 5th iPhone pre ordered on VZW.Com

iPhone 5 launch day
iPhone 5s launch day
iPhone 6 Plus launch day
iPhone 7 Plus launch day
iPhone X launch day delivery

And all of them where pre ordered on their website minutes before Apple did theirs. All under 2 minutes with me reading everything.

It’s a no brainer my friend.
Score: 7 Votes (Like | Disagree)
thadoggfather Avatar
48 months ago
I hope your wishes are granted

My order is in preparing to ship :D
Score: 7 Votes (Like | Disagree)

Top Stories

apple watch 6s 202009

Bloomberg: Apple Watch Series 7 to Feature Thinner Screen Bezels, Faster Processor, and Updated Ultra Wideband Tech

Monday June 14, 2021 3:41 am PDT by
This year's Apple Watch Series 7 is likely to have thinner display bezels and use a new lamination technique that brings the display closer to the front cover, according to Bloomberg's Mark Gurman. From the report: The Cupertino, California-based tech giant is planning to refresh the line this year -- with a model likely dubbed the Apple Watch Series 7 -- by adding a faster processor,...
m1 imac back

Some M1 iMac Models Shipping With Crooked Mountings

Monday June 14, 2021 12:50 pm PDT by
Some M1 iMacs appear to have a manufacturing defect that causes the display to be mounted on the stand in a way that's not perfectly aligned, leading to a crooked display. YouTuber iPhonedo over the weekend published a review of the M1 iMac, and he found that his machine appeared to be tilted on one side, a mounting disparity that was visibly noticeable and proved with a ruler. Another...
studio buds family

Beats Studio Buds Debuting Today With Active Noise Cancellation, Stemless Design, and More for $150

Monday June 14, 2021 8:00 am PDT by
We've seen a lot of teasers about the Beats Studio Buds over the past month since they first showed up in Apple's beta software updates, and today they're finally official. The Beats Studio Buds are available to order today in red, white, and black ahead of a June 24 ship date, and they're priced at $149.99. The Studio Buds are the first Beats-branded earbuds to truly compete with AirPods...
16 inch macbook pro m2 render

When Can We Expect the Redesigned MacBook Pros Now?

Wednesday June 16, 2021 7:11 am PDT by
With no sign of redesigned MacBook Pro models at this year's WWDC, when can customers expect the much-anticipated new models to launch? A number of reports, including investor notes from Morgan Stanley and Wedbush analysts, claimed that new MacBook Pro models would be coming during this year's WWDC. This did not happen, much to the disappointment of MacBook Pro fans, who have been...
apple new iphone case colors

Apple Releases New Sunflower, Cloud Blue and Electric Orange iPhone 12 Cases

Monday June 14, 2021 11:12 am PDT by
Apple today released silicone iPhone cases for the iPhone 12, 12 Pro, 12 Pro Max, and 12 mini in a series of new colors that include sunflower, cloud blue, and electric orange. Sunflower is a bright yellow shade, cloud blue is a soft, light blue, and electric orange is a bright orange that's darker than the kumquat color and more orange than pink citrus. The new cases are priced starting...
ipad iphone duo ios 12

Apple Releases iOS and iPadOS 12.5.4 Security Fix for Older iPhones and iPads

Monday June 14, 2021 10:15 am PDT by
Apple today released new iOS and iPadOS 12.5.4 updates, with the new software aimed at older devices that are unable to run the iOS 14 update that's available on modern devices. The iOS and iPadOS 12.5.4 updates can be downloaded for free and the software is available on all eligible devices over-the-air in the Settings app. To access the new software, go to Settings > General > Software...
files app ipados 15

iPadOS 15: Files App Gains NTFS Support, Progress Indicator, and More

Tuesday June 15, 2021 3:41 am PDT by
Apple in iPadOS 15 has added the ability to access NTFS-formatted media from within the Files app. The additional support for the Windows-related format, first discovered by YouTuber Steven Fjordstrøm, is read-only, so like on macOS you can't modify files stored on NTFS devices, but you can at least copy any data on them for working on elsewhere on your iPad. The Files app has also gotten a...
maxresdefault

Apple CEO Tim Cook: Sideloading Apps Would 'Destroy the Security' of the iPhone

Wednesday June 16, 2021 10:49 am PDT by
Apple CEO Tim Cook this morning participated in a virtual interview at the VivaTech conference, which is described as Europe's biggest startup and tech event. Cook was interviewed by Guillaume Lacroix, CEO and founder of Brut, a media company that creates short-form video content. Much of the discussion centered on privacy, as it often does in interviews that Cook participates in. He...
maxresdefault

Demo: Check Out AirPlay 2 on a Mac in macOS Monterey

Tuesday June 15, 2021 11:57 am PDT by
With macOS Monterey, Apple has introduced expanded AirPlay 2 support, so you can AirPlay content from an iPhone, iPad, or even another Mac to your main Mac. We thought we'd do a quick demo of this handy new feature in our latest YouTube video. Subscribe to the MacRumors YouTube channel for more videos. With AirPlay to Mac, you can extend or mirror an Apple device's display to a Mac, and since ...
nomad airtag wallet card 2

Nomad's Latest Accessory Makes It Easier to Put an AirTag in Your Wallet

Monday June 14, 2021 12:00 pm PDT by
Nomad, known for its range of accessories designed for Apple devices, today announced the Card for AirTag, which is designed to make it easier for an AirTag to fit inside a wallet for tracking purposes. With Card for AirTag, an AirTag fits inside the middle of a card-shaped holder that's then meant to fit inside of a wallet. According to Nomad, the design offers a smooth, uniform shape that...