Consumer Rights Group in Spain Demands Apple Compensate Customers for iPhone Slowdowns Caused by iOS 14.5 and 14.6

Spain's Organization of Consumers and Users (OCU) last week sent a letter (via iPhoneros) demanding that Apple compensate customers for "reported obsolescence practices" related to recent iPhone models including the iPhone 12, iPhone 11, ‌iPhone‌ 8, and ‌iPhone‌ XS.

iPhone slow
According to the OCU, Apple's iOS 14.5, iOS 14.5.1, and iOS 14.6 updates have "significantly damaged consumer devices" by "causing their processor speed to drop dramatically" and lowering battery life. As evidence, the OCU cites "numerous media outlets."

The OCU asked Apple to justify the "lack of performance" of the aforementioned ‌iPhone‌ models following the recent iOS updates, and said that the letter is intended to "initiate a dialog with Apple" in order to find the "best way to compensate consumers."

Apple's "excessively rapid wear and tear" on iPhones following updates is unfair to consumers and harms the environment, says the OCU.

If Apple does not provide an adequate response, the OCU plans to consider other actions such as a lawsuit enforcing consumer rights.

Apple has been accused of planned obsolescence in the past, primarily relating to the 2017 release of iOS 10.2.1, which included a feature that throttled the performance of older iPhones with degrading batteries in order to prevent device shutdowns.

Apple failed to make it clear that mitigating shutdowns would require compromising device performance, which led to consumer upset and a series of lawsuits that Apple is continuing to deal with today. Most recently, Apple shelled out $3.4 million to settle a lawsuit in Chile, and it has also faced lawsuits in the United States, Belgium, Spain, Italy, and Portugal.

As for iOS 14.5, 14.5.1, and 14.6, there have indeed been reports of excessive battery drain, and iOS 14.5 in particular fixed an iPhone 11 battery drain issue with a new recalibration process. There were also some scattered reports of throttling with the iOS 14.5.1 update, but reports from affected users suggest the issue was addressed in iOS 14.6.

Apple has maintained that it would never intentionally shorten the life of any Apple product, or degrade the user experience to push customers to upgrade.

Top Rated Comments

kylelerner Avatar
11 months ago
Keep doing this and they’ll stop supporting older products. Insane that the iPhone 6S is still being supported. Don’t ruin this.
Score: 27 Votes (Like | Disagree)
jonproject Avatar
11 months ago
Ah yes, “numerous media outlets”
Rock solid evidence there. Case closed!
Score: 26 Votes (Like | Disagree)
ddtmm Avatar
11 months ago
I’ll be honest I haven’t seen any diminished performance, and I’m on an iPhone 7. Gotta say it works pretty good still. Of course every time you add features some sort of performance hit is logical but hopefully negligible. This sounds overblown on OCU’s part.
Score: 20 Votes (Like | Disagree)
James_C Avatar
11 months ago
Consumer groups need to be careful of actions like this, as be careful what you ask for as you may get it. In this case the simple solution for Apple would be to stop offering software updates to older phones.
Score: 18 Votes (Like | Disagree)
Rychiar Avatar
11 months ago
XS Max user here with zero such issues ?‍♂️
Score: 15 Votes (Like | Disagree)
filmbuff Avatar
11 months ago
New versions of software will slow down older model phones? How is this still surprising to anyone in 2021?
Score: 11 Votes (Like | Disagree)

Related Stories

iphone6plus

Apple Releases iOS 12.5.5 Update for Older iPhones With Fix for Zero-Day Exploit

Thursday September 23, 2021 9:59 am PDT by
Apple today released an iOS 12.5.5 update for older iPhones and iPads that are not able to run the current version of iOS, iOS 15. The update can be downloaded over-the-air by going to the Settings app, tapping on "General," and selecting the "Software Update" option. There's no word yet on what's included in the iOS 12.5.5 update, but according to Apple's release notes, it is a security...
nso israeli surveillance firm

Apple Aims to Cut Down on Spyware With Lawsuit Against NSO Group

Tuesday November 23, 2021 10:09 am PST by
Apple today announced that it has filed a lawsuit against Israeli firm NSO Group and its parent company with the aim of holding it accountable for targeting Apple users with spyware used for surveillance purposes. In the lawsuit, Apple offers up information on how NSO Group infiltrated the devices of iPhone owners and how it utilized the Pegasus spyware to do so. Apple is asking for a...
General iOS 15

Apple Stops Signing iOS 15.2 Following iOS 15.2.1 Release, Downgrading No Longer Possible

Thursday January 20, 2022 12:56 am PST by
Following the release of iOS 15.2.1 earlier in January, Apple has stopped signing iOS 15.2, the previously available version of iOS that saw a public release on December 13. With iOS 15.2 no longer being signed, it is not possible to downgrade to that version if you've already updated to iOS 15.2.1. Apple routinely stops signing older versions of software updates after new releases come out...
appleprivacyad cleaned

iOS 15 Patched Security Hole That Potentially Exposed Users' Private Apple ID Information to Third-Party Apps

Thursday January 20, 2022 3:32 am PST by
Apple patched two significant security vulnerabilities when it released iOS 15 that could have potentially exposed users' private Apple ID information and in-app search history to malicious third-party apps and allowed apps to override user Privacy preferences, Apple has revealed in a recent support document update. With most iOS, macOS, tvOS, and watchOS updates, Apple provides a list of...
m1 macbook air 1

Apple Accused of False Marketing and Fraud Over M1 MacBook Display Issues

Wednesday September 15, 2021 1:37 pm PDT by
Apple is facing a new class-action lawsuit in the United States that accuses it of false or deceptive marketing for the M1-powered MacBook Pro and MacBook Air, fraudulent business practices, misconduct in customer support, and violation of consumer law. The lawsuit, filed this week in the Northern District of California, represents Apple customers across the United States who have faced...
iOS 15 General Feature Blue

iOS 15 Now Installed On Nearly 60% Of Devices, Exactly 80 Days After Launch

Thursday December 9, 2021 8:00 am PST by
iOS 15 is now approaching 60% adoption across all iOS devices, precisely 80 days after it launched to the public following its official reveal in June of 2021, according to third-party website Mixpanel. As of Thursday, third-party data analytics company Mixpanel said that around 58% of all iOS devices are running iOS 15, compared to approximately 36% of devices running iOS 14. Mixpanel had...
iOS 14 vs 15 feature

Apple More Aggressively Pushing iOS 14 Users to Upgrade to iOS 15

Thursday January 13, 2022 10:37 am PST by
Apple is encouraging people who are still running iOS 14 to update to iOS 15, a reversal of an earlier policy that saw the company allowing iOS 14 users to choose not to install the iOS 15 update. When iOS 15 launched, Apple said that iOS offered a "choice between two software update versions," pledging to offer security updates for those who opted to stick with iOS 14.iOS now offers a...
maxresdefault

Apple Highlights iPhone 13 Battery Life and Durability in New Ads

Thursday January 20, 2022 4:49 pm PST by
Apple today shared a pair of iPhone 13 ads highlighting key features like battery life and the durable Ceramic Shield front display. In the first spot, titled "Doin' Laps," a child sets his iPhone 13 up on his bike and then cruises around the neighborhood capturing a long video. At the end of his journey, which lasts for five hours, the iPhone is still recording and has not run out of...

Popular Stories

apple ar headset concept 1

Apple's Headset Said to Feature 14 Cameras Enabling Lifelike Avatars, Jony Ive Has Remained Involved With Design

Friday May 20, 2022 6:50 am PDT by
Earlier this week, The Information's Wayne Ma outlined struggles that Apple has faced during the development of its long-rumored AR/VR headset. Now, in a follow-up report, he has shared several additional details about the wearable device. Apple headset render created by Ian Zelbo based on The Information reporting For starters, one of the headset's marquee features is said to be lifelike...
iPhone 14 Purple Lineup Feature

Will the iPhone 14 Be a Disappointment?

Saturday May 21, 2022 9:00 am PDT by
With around four months to go before Apple is expected to unveil the iPhone 14 lineup, the overwhelming majority of rumors related to the new devices so far have focused on the iPhone 14 Pro, rather than the standard iPhone 14 – leading to questions about how different the iPhone 14 will actually be from its predecessor, the iPhone 13. The iPhone 14 Pro and iPhone 14 Pro Max are expected...
sony headphones 1

Sony's New WH-1000XM5 Headphones vs. Apple's AirPods Max

Friday May 20, 2022 12:18 pm PDT by
Sony this week came out with an updated version of its popular over-ear noise canceling headphones, so we picked up a pair to compare them to the AirPods Max to see which headphones are better and whether it's worth buying the $400 WH-1000XM5 from Sony over Apple's $549 AirPods Max. Subscribe to the MacRumors YouTube channel for more videos. First of all, the AirPods Max win out when it comes ...
studio display 3

Apple's Rumored 27-Inch Mini-LED Display Now Said to Launch in October

Friday May 20, 2022 8:07 am PDT by
Apple now plans to release a new 27-inch display with mini-LED backlighting in October due to the Shanghai lockdown, which has resulted in production of the display being delayed, according to display industry consultant Ross Young. In a tweet, Young said Apple is in the process of moving production of the display from Quanta Computer to a different supplier and/or location, resulting in a...
HomePodandMini feature green

Kuo: Apple to Release New HomePod in Late 2022 or Early 2023

Friday May 20, 2022 8:55 am PDT by
Apple is working on an updated version of the HomePod that could come in the fourth quarter of 2022 or the first quarter of 2023, according to Apple analyst Ming-Chi Kuo. Kuo says that there "may not be much innovation in hardware design" for the new HomePod, and there is no word on what size the device will be and if it will be a HomePod mini successor or a larger speaker. Apple would ...
airtag purple

Best Apple Deals of the Week: Save on AirTag, AirPods 3, and iPads

Friday May 20, 2022 8:01 am PDT by
Solid markdowns on the AirTag, AirPods 3, and a few iPad models were introduced this week, and below you'll find all of the best deals of the past few days that are still available to purchase. AirTag Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and make a purchase, we may receive a small payment, which helps us keep the site running. What's the...