Arizona Attorney General Leading Multi-State Probe on Apple iPhone Throttling

Apple is facing another probe on its iPhone "throttling" practices, this time from Arizona attorney general Mark Brnovich, reports Reuters.

iphone 6s battery
The probe, which may also involve Texas, has been ongoing since October 2018 and is attempting to determine whether Apple's deliberate slowing of older iPhones "violated deceptive trade practice laws."

Last week, reports suggested that Texas was involved in an investigation aiming to determine whether Apple deceived customers, though no other information was available at the time. It's likely that the probe in Arizona is linked to the Texas report, with both states looking into Apple's 2017 ‌iPhone‌ slowdown practices.

As many MacRumors readers know, Apple in iOS 10.2.1 (which was released in early 2017) introduced a performance management system designed to eliminate unexpected shutdowns by throttling the maximum performance of iPhones with chemically aged batteries.

Apple did not disclose how its power management system worked, leading to customer outrage when it was discovered ‌iPhone‌ performance was being downgraded. Apple said that this was to make sure that the ‌iPhone‌ lasted as long as possible, even as the battery failed.

After it was discovered that Apple was limiting ‌iPhone‌ performance, Apple apologized and ultimately launched a battery replacement program that saw the company offering replacement batteries for older devices for $29. Replacing a failing battery successfully resolves the problem that leads to shutdowns, which is why power was limited by Apple in the first place.

In addition to offering low-cost battery replacements for a year, Apple has also agreed to pay up to $500 million to settle a class action lawsuit over the issue.

Apple's performance management system is now disabled by default and it turns on only if an ‌iPhone‌ suffers an unexpected shutdown. Even then, it can be disabled, and Apple also provides much more detailed information on battery health so customers can opt for a replacement when necessary.

Top Rated Comments

macbookfan Avatar
31 months ago
Consumer: My old phone shuts off randomly when I’m using it.
Apple: here have a free software update that keeps your phone on.
Consumer: Apple slowed down my phone!

No matter what someone is always not happy.
Score: 16 Votes (Like | Disagree)
2010mini Avatar
31 months ago

Do you accept apples apology?
for fixing a problem of iPhones shutting down during use? The only thing they did wrong was not shout it from the hills. All this info was in the description of the iOS update.
Score: 13 Votes (Like | Disagree)
BigMcGuire Avatar
31 months ago
This just wasn't aged batteries. I tell my experience every time these threads come up:


My wife and I have the same phones, we buy them at the same time - the same phones, and use them for a few years then upgrade.

Our 6s+ phones started out identical... and less than 3 months into ownership, my wife's 6s+ would last significantly less than my 6s+ with near identical usage (walking in the park doing Ingress). It was about 4-5 months in that her phone started shutting off during high usage events (such as Ingress, Facebook, etc).

6 months into ownership her phone would restart handfuls of times on a mile walk in the park. All the while her battery life was 3x worse. CoconutBattery would show capacity at 40%, 60%, 80%, randomly depending on when I'd measure.

We took it to the Apple Store only for her phone to repeatedly fail the diagnostic test but the tech, frustrated, threw up his hands and said: "Sorry, I can't help you, her battery is green."

So we paid, out of pocket, for the $80 battery replacement which solved all her problems.

Granted, Apple refunded $55 of that... but ... there were CLEARLY a batch of bad batteries that went out and Apple tried to mitigate it by lowering CPU voltage to help reduce rebooting.
Score: 12 Votes (Like | Disagree)
lkalliance Avatar
31 months ago

for fixing a problem of iPhones shutting down during use? The only thing they did wrong was not shout it from the hills. All this info was in the description of the iOS update.
Anecdotally, that's not the only thing it did wrong. SUPPOSEDLY many people would go into an Apple Store complaining of a slowing phone and were directed by Apple staff that the way to fix that was to get a new phone. Anecdotal evidence is problematic. Is that what was really recommended? Did the sales staff perhaps mention a battery replacement but the buyer shrugged it off? We don't know. Just that anecdotally, Apple not only didn't mention the feature but used its invisibility to turn people to the more expensive(/profitable) fix.

For what it's worth.


ADDED: It's also quite possible that the Apple Store clerks were also not aware of the feature (it was hidden, after all), and so directing users to consider a new phone would be the appropriate thing to suggest...which doesn't remove the issue at all, just kicks it further up the chain of command.
Score: 9 Votes (Like | Disagree)
kiranmk2 Avatar
31 months ago
Apple definitely hid this - if it was accurately described in the update notes then tech sites would have featured it at the time and listed a battery replacement as a way to maintain speed. The fact that the tech sites were as surprised as anyone when the story broke tells a big story.

I don't think Apple did anything wrong by doing change, but they did do wrong by not telling people this was how iOS worked - as mentioned above, lots of people probably upgraded to new phones completely unaware that a $79 option would make their device speedy again.
Score: 9 Votes (Like | Disagree)
luvbug Avatar
31 months ago
More politicians looking for publicity, nothing more. That's all that seems to matter anymore.
Score: 8 Votes (Like | Disagree)

Popular Stories

maxresdefault

Can't Get an iPhone 14 Pro? Here's Why You Should Wait for the iPhone 15 Ultra

Monday December 5, 2022 11:44 am PST by
Due to production issues at Apple supplier factories in China, the iPhone 14 Pro and iPhone 14 Pro Max are backordered and basically out of stock at every store. If you were planning to gift or receive an iPhone 14 Pro model for the holidays and didn't already get one, you're basically out of luck because they're gone until late December. Subscribe to the MacRumors YouTube channel for more ...
iPhone Measure Height

Newer iPhones Allow You to Measure Someone's Height Instantly — Here's How

Saturday December 3, 2022 10:23 am PST by
iPhone 12 Pro and Pro Max, iPhone 13 Pro and Pro Max, and iPhone 14 Pro and Pro Max models feature a LiDAR Scanner next to the rear camera that can be used to measure a person's height instantly in Apple's preinstalled Measure app. To measure a person's height, simply open the Measure app, point your iPhone at the person you want to measure, and make sure they are visible on the screen from...
General iOS 16 Feature Yellow

iOS 16.2 for iPhone Launching This Month With These 8 New Features

Thursday December 1, 2022 8:44 am PST by
Apple plans to publicly release iOS 16.2 for the iPhone in mid-December, according to Bloomberg's Mark Gurman. The update remains in beta testing for now, with at least eight new features and changes already uncovered so far. iOS 16.2 introduces a number of new features, including Apple's new whiteboard app Freeform, two new Lock Screen widgets for Sleep and Medications, the ability to hide...
14 vs 16 inch mbp m2 pro and max feature 1

Major RAM Upgrade Coming to Next-Generation MacBook Pro

Friday December 2, 2022 2:03 am PST by
The next-generation MacBook Pro models could feature faster RAM, according to a recent report from a reliable source. MacRumors Forums member "Amethyst," who accurately revealed details about the Mac Studio and Studio Display before those products were announced, recently provided information about Apple's upcoming 14- and 16-inch MacBook Pro models. The new machines are expected to feature...
iOS 16

When Will iOS 16.2 Be Released?

Friday December 2, 2022 2:13 pm PST by
Apple in late October began testing iOS 16.2 and iPadOS 16.2 updates, providing betas to both developers and public beta testers. As of now, we've had four total betas, with the fourth beta having been released earlier this week. iOS 16.2 and iPadOS 16.2 are expected before the end of the year, and we thought we'd try to narrow down the launch timeline. With only four betas released since...
apple ar headset concept 1

Kuo: Apple Headset Shipments Potentially Delayed Until Second Half of 2023

Sunday December 4, 2022 7:38 am PST by
Mass shipments of Apple's long-rumored AR/VR headset may be delayed until the second half of 2023 due to unspecified "software-related issues," according to the latest information shared today by tech analyst Ming-Chi Kuo. Apple headset render by Ian Zelbo Kuo said mass shipments of components for the headset are still likely to begin in the first half of 2023, but he believes that mass...
iPhone 14 Pro Purple Side Perspective Feature Purple

iPhone 15 Pro Rumored to Have These 5 Exclusive Features

Saturday December 3, 2022 10:55 am PST by
While we're still around nine months away from Apple unveiling the iPhone 15 lineup, rumors already suggest that the higher-end Pro models will have even more exclusive features than usual compared to the standard models next year. There are currently at least five features rumored to be exclusive to iPhone 15 Pro models:A17 chip: iPhone 15 Pro models will be equipped with an A17 Bionic...
nothing phone 2

Nothing Plans to Launch Smartphone in US to Take on Apple's iPhone

Monday December 5, 2022 12:38 am PST by
UK-based tech company Nothing plans to launch a smartphone in the US to directly compete with Apple's iPhone, according to a new report out today. In an interview with CNBC, Nothing CEO Carl Pei said the startup is in "early conversations" with American cellular carriers about launching a new phone in the US, but he stopped short of naming any of the carriers or the phone model. Nothing...
introducing apple music sing

Apple Music Adding a Karaoke Experience With Apple Music Sing

Tuesday December 6, 2022 7:09 am PST by
Apple today announced Apple Music Sing, a new feature in Apple Music that lets users sing their favorite songs with adjustable vocals and more. Apple Music Sing will utilize Apple Music's real-time lyrics to allow users to sing to their favorite songs using adjustable vocals, background vocals, and duet view to allow more than one singer.Apple Music Sing includes: Adjustable vocals: Users...