Arizona Attorney General Leading Multi-State Probe on Apple iPhone Throttling

Apple is facing another probe on its iPhone "throttling" practices, this time from Arizona attorney general Mark Brnovich, reports Reuters.

iphone 6s battery
The probe, which may also involve Texas, has been ongoing since October 2018 and is attempting to determine whether Apple's deliberate slowing of older iPhones "violated deceptive trade practice laws."

Last week, reports suggested that Texas was involved in an investigation aiming to determine whether Apple deceived customers, though no other information was available at the time. It's likely that the probe in Arizona is linked to the Texas report, with both states looking into Apple's 2017 ‌iPhone‌ slowdown practices.

As many MacRumors readers know, Apple in iOS 10.2.1 (which was released in early 2017) introduced a performance management system designed to eliminate unexpected shutdowns by throttling the maximum performance of iPhones with chemically aged batteries.

Apple did not disclose how its power management system worked, leading to customer outrage when it was discovered ‌iPhone‌ performance was being downgraded. Apple said that this was to make sure that the ‌iPhone‌ lasted as long as possible, even as the battery failed.

After it was discovered that Apple was limiting ‌iPhone‌ performance, Apple apologized and ultimately launched a battery replacement program that saw the company offering replacement batteries for older devices for $29. Replacing a failing battery successfully resolves the problem that leads to shutdowns, which is why power was limited by Apple in the first place.

In addition to offering low-cost battery replacements for a year, Apple has also agreed to pay up to $500 million to settle a class action lawsuit over the issue.

Apple's performance management system is now disabled by default and it turns on only if an ‌iPhone‌ suffers an unexpected shutdown. Even then, it can be disabled, and Apple also provides much more detailed information on battery health so customers can opt for a replacement when necessary.

Popular Stories

Apple Vision Pro 2 Feature 2

Apple Reportedly Suspends Work on Vision Pro 2

Tuesday June 18, 2024 8:17 am PDT by
Apple has suspended work on the second-generation Vision Pro headset to singularly focus on a cheaper model, The Information reports. Apple was widely believed to have plans to divide its Vision product line into two models, with one "Pro" model and one lower-cost standard model. The company is said to have been deprioritizing the next Vision Pro headset over the past year, gradually...
Apple WWDC24 Apple Intelligence hero 240610

Apple Explains iPhone 15 Pro Requirement for Apple Intelligence

Wednesday June 19, 2024 4:48 am PDT by
With iOS 18, iPadOS 18, and macOS Sequoia, Apple is introducing a new personalized AI experience called Apple Intelligence that uses on-device, generative large-language models to enhance the user experience across iPhone, iPad, and Mac. These new AI features require Apple's latest iPhone 15 Pro and iPhone 15 Pro Max models to work, while only Macs and iPads with M1 or later chips will...
2022 back to school apple feature

Apple's 2024 Back to School Sale Launching This Week

Monday June 17, 2024 12:27 pm PDT by
Apple will launch its annual Back to School promotion for university students in the United States and Canada this week, according to Bloomberg's Mark Gurman. Apple's back to school sales provide students with a free Apple gift card when purchasing a Mac or an iPad, and this year's promotion could help Apple push the new M2 iPad Air and M4 iPad Pro models. Last year, Apple offered U.S....
apple watch series 9 display

Kuo: Apple Watch Series 10 to Get Larger Screen and Thinner Design

Monday June 17, 2024 1:20 am PDT by
This year's Apple Watch Series 10 will be thinner and come in larger screen sizes than previous models, according to Apple analyst Ming-Chi Kuo. In his latest industry note -10-and-98075c44ce92">shared on Medium, Kuo said the screen size options on the next-generation Apple Watch will increase from 41mm to 45mm, and from 45mm to 49mm, while being encased in a thinner design. For reference,...
M4 Real Feature Red

M4 MacBook Pro Models Expected to Launch in Late 2024

Tuesday June 18, 2024 10:50 am PDT by
MacBook Pro models with an M4 chip are expected to launch in the fourth quarter of 2024, according to display analyst Ross Young. In a tweet for subscribers, Young said that panel shipments for new 14-inch and 16-inch MacBook Pro models are set to begin in the third quarter of 2024, which suggests a launch toward the end of the year. Apple started its M4 chip refresh in May with the launch...
Apple Pay Later feature 1

Apple Discontinuing Apple Pay Later

Monday June 17, 2024 11:44 am PDT by
Apple is discontinuing Apple Pay Later, the buy now, pay later feature that it just launched last October. Apple Pay Later is being discontinued as of today, but people who have existing Apple Pay Later loans will be able to continue to pay them off and manage them through the Wallet app. Apple announced plans to end the feature in a statement provided to 9to5Mac, which also notes that...
watchOS 11 Thumb 2 1

watchOS 11 Supports Automatic Nap Detection

Monday June 17, 2024 4:05 pm PDT by
watchOS 11 appears to include a new feature that allows an Apple Watch to automatically detect and record when you're taking a nap. As shared on Reddit, an Apple Watch owner took a nap and was able to see the sleep data recorded in the Health app, despite not putting the device in Sleep Mode. Right now, the Apple Watch only tracks and records sleep when it is in Sleep Mode, and there is no...
iPod Nano vs iPod Pro Ad Feature 1

Apple Developing Thinner MacBook Pro, Apple Watch, and iPhone

Monday June 17, 2024 2:22 am PDT by
Apple intends to slim down the MacBook Pro, Apple Watch, and iPhone, with the new ultra-thin M4 iPad Pro a sign of the company's new design trajectory, according to Bloomberg's Mark Gurman. When the M4 iPad Pro was unveiled last month, Apple touted it as the company's thinnest product ever, and even compared it to the 2012 iPod nano to emphasize its slim dimensions. Writing in the latest ...

Top Rated Comments

macbookfan Avatar
51 months ago
Consumer: My old phone shuts off randomly when I’m using it.
Apple: here have a free software update that keeps your phone on.
Consumer: Apple slowed down my phone!

No matter what someone is always not happy.
Score: 16 Votes (Like | Disagree)
2010mini Avatar
51 months ago

Do you accept apples apology?
for fixing a problem of iPhones shutting down during use? The only thing they did wrong was not shout it from the hills. All this info was in the description of the iOS update.
Score: 13 Votes (Like | Disagree)
BigMcGuire Avatar
51 months ago
This just wasn't aged batteries. I tell my experience every time these threads come up:


My wife and I have the same phones, we buy them at the same time - the same phones, and use them for a few years then upgrade.

Our 6s+ phones started out identical... and less than 3 months into ownership, my wife's 6s+ would last significantly less than my 6s+ with near identical usage (walking in the park doing Ingress). It was about 4-5 months in that her phone started shutting off during high usage events (such as Ingress, Facebook, etc).

6 months into ownership her phone would restart handfuls of times on a mile walk in the park. All the while her battery life was 3x worse. CoconutBattery would show capacity at 40%, 60%, 80%, randomly depending on when I'd measure.

We took it to the Apple Store only for her phone to repeatedly fail the diagnostic test but the tech, frustrated, threw up his hands and said: "Sorry, I can't help you, her battery is green."

So we paid, out of pocket, for the $80 battery replacement which solved all her problems.

Granted, Apple refunded $55 of that... but ... there were CLEARLY a batch of bad batteries that went out and Apple tried to mitigate it by lowering CPU voltage to help reduce rebooting.
Score: 12 Votes (Like | Disagree)
lkalliance Avatar
51 months ago

for fixing a problem of iPhones shutting down during use? The only thing they did wrong was not shout it from the hills. All this info was in the description of the iOS update.
Anecdotally, that's not the only thing it did wrong. SUPPOSEDLY many people would go into an Apple Store complaining of a slowing phone and were directed by Apple staff that the way to fix that was to get a new phone. Anecdotal evidence is problematic. Is that what was really recommended? Did the sales staff perhaps mention a battery replacement but the buyer shrugged it off? We don't know. Just that anecdotally, Apple not only didn't mention the feature but used its invisibility to turn people to the more expensive(/profitable) fix.

For what it's worth.


ADDED: It's also quite possible that the Apple Store clerks were also not aware of the feature (it was hidden, after all), and so directing users to consider a new phone would be the appropriate thing to suggest...which doesn't remove the issue at all, just kicks it further up the chain of command.
Score: 9 Votes (Like | Disagree)
kiranmk2 Avatar
51 months ago
Apple definitely hid this - if it was accurately described in the update notes then tech sites would have featured it at the time and listed a battery replacement as a way to maintain speed. The fact that the tech sites were as surprised as anyone when the story broke tells a big story.

I don't think Apple did anything wrong by doing change, but they did do wrong by not telling people this was how iOS worked - as mentioned above, lots of people probably upgraded to new phones completely unaware that a $79 option would make their device speedy again.
Score: 9 Votes (Like | Disagree)
luvbug Avatar
51 months ago
More politicians looking for publicity, nothing more. That's all that seems to matter anymore.
Score: 8 Votes (Like | Disagree)