Apple is investigating a popping sound issue with the new 16-inch MacBook Pro and plans to make a fix available in future software updates, the company has indicated in an internal document obtained by MacRumors.
/article-new/2019/12/16-inch-macbook-pro-top-down-800x470.jpg?lossy)
The memo shared with Apple Authorized Service Providers reads as follows:
If a customer hears a popping sound when playback is stopped on their MacBook Pro (16-inch, 2019)
When using Final Cut Pro X, Logic Pro X, QuickTime Player, Music, Movies, or other applications to play audio, users may hear a pop come from the speakers after playback has ended. Apple is investigating the issue. A fix is planned in future software updates. Do not set up service, or replace the user's computer, as this is a software-related issue.
Shortly following the launch of the 16-inch MacBook Pro last month, some customers began to voice concerns about the popping sound issue across the MacRumors forums, Apple Support Communities, Reddit, and elsewhere. The exact cause is unclear, but Apple confirms it is a software issue, not a hardware issue.
Apple seeded the fourth beta of macOS Catalina 10.15.2 to developers for testing today. It is unclear when the fix will be implemented.
Top Rated Comments
(View all)
Oh boy... SMH. You might wanna do a LOT more research before cheerleading and rushing to the defense of Apple.Hey Macrumors, how many were impacted?
No, this isn't the death of Apple or the MacBook.
It's also not a referendum of quality control at Apple.
Weird post. This is an issue with the new MacBook that people are experiencing. "It's got a good keyboard though" is not an excuse for a $3k pro laptop having audio issues. It's literally targeted at audio professionals.Apple releases a universally acclaimed new MacBook Pro with a huge battery, massive performance boost, radically improved keyboard, and surprise surprise, some people are still not happy.
What a shame. All you are doing is weakening the companies potential to be great and not just good. Not only that, but you are watering down people's cases. It is a major problem for pro audio/video people like myself. You clearly don't fall in that category. It's fine if you don't have the issue with your $2500+ machine while surfing the web or checking email. But it is not fine for those of us who use our machines to work on professional audio/video projects. SMHI think the opposite. You guys are totally off the reservation with your hate.
300M products annually are shipped with the Apple logo. Let's be serious. These aren't serious issues and issues are going to happen. It's amazing it's not 100X worse.
You sound ridiculous at this point. You keep asking how many are impacted in various threads knowing damn well nobody can answer that question. This is an issue showing up and MR posted about it. Nothing wrong with that at all. I would imagine this IS an issue and of interest for people that use their MBP for A/V work. This is stuff that matters to them, not AAPL stock prices, the valuation of Apple or how many they sold.Hey Macrumors, how many were impacted?
No, this isn't the death of Apple or the MacBook.
It's also not a referendum of quality control at Apple.
To MacRumors, from a potential purchaser of this machine, thanks for posting and keep the articles coming.
And no other company also has such a cult following full of apologists that defends their every mistake.Apple are always held accountable. No company is more heavily scrutinised.
You are joking right?! Do some research! It is a serious issue for pro audio/video people. SMHApple releases a universally acclaimed new MacBook Pro with a huge battery, massive performance boost, radically improved keyboard, and surprise surprise, some people are still not happy.