Apple Facing Class Action Lawsuit Over Lack of Filters in MacBooks and iMacs Causing Trapped Dust

Apple is facing a class action lawsuit that accuses the company of failing to install vent filters in MacBooks and iMacs, leading to lower processor speeds and screen smudges from trapped dust, which result in expensive repairs for consumers.

News of the lawsuit was published today by Hagens Berman, the firm handling the case.

imacscreensmudges

"Apple is the most valuable company in the world today because consumers trust it to make reliable, quality products, yet it has failed to remedy one of the most simple and well-known problems in the technology community - the accumulation of dust," said Steve Berman, managing partner and co-founder of Hagens Berman. "This filter defect is costing Apple owners hundreds of dollars in repairs, and Apple refuses to take responsibility."

"We intend to hold Apple accountable for this costly defect affecting millions of its computers," Berman added.

According to the lawsuit, some iMac, iMac Pro, MacBook Pro, MacBook, and MacBook Air users have experienced dark smudges and spots on the interior of the screens of their computers as well as excessive slowness due to heating issues because of the lack of a filter in these devices.

The computer intakes air to cool its components, but with no filter, dust gets trapped inside. This affects the screen and logic board of the computer, leading to dust stuck behind the screen and gummed up motherboards, causing the computer to run slow and/or overheat.

Dust accumulating from the air allegedly impacts the screen and the motherboard, causing spots on the display and heat regulation issues.

Hagens Berman says that Apple has been charging customers with machines out of warranty upwards of $600 to fix these problems. The lawsuit says iMac and MacBook models from 2013 to 2018 are affected.

Several plaintiffs are named in the lawsuit, including a photographer who was plagued by dark spots on her Mac's display, a user who had smudges on his iMac who was required to pay $600 for a replacement after five months, and a third iMac owner who saw dark smudges soon after making a purchase and subsequently had his display and motherboard replaced multiple times, leading to high repair bills.

The class action lawsuit is seeking monetary compensation for Mac owners, including compensation for screens that "did not perform as advertised," reimbursement for out-of-pocket repair costs, and compensation for those who sold their computers at a loss due to dark smudges on the display or poor performance.

Tag: lawsuit

Top Rated Comments

john123 Avatar
30 months ago
Interesting. I haven't noticed this on any of my MBPs over the years.

I should note, though: it doesn't matter how many of us chime in about not having had this problem. That doesn't invalidate the experience of those that have. It does beg the question though of why some people get it and others don't.
Score: 51 Votes (Like | Disagree)
tromboneaholic Avatar
30 months ago
ironically they need a dust gate.
Score: 45 Votes (Like | Disagree)
farewelwilliams Avatar
30 months ago
Is Apple double majoring in college? Because they seem to be attending a lot of classes.
Score: 42 Votes (Like | Disagree)
19SK91 Avatar
30 months ago
Maybe, if this is a problem, that the people making this claim needed to keep their work area cleaner in the first place?

Dear Apple,

I live next to a dirt road and my Mac is being affected by it. I'm not responsible for what I may or may not do, so what are you going to do about it?
In my opinion it‘s Apples fault to ship a laminated screen that isn‘t sealed off good enough to keep dust out. Dust in the casing is one thing but big waves of dust in between glass and laminated display is another. Talking iMac here.
Score: 30 Votes (Like | Disagree)
Brandhouse Avatar
30 months ago
Maybe, if this is a problem, that the people making this claim needed to keep their work area cleaner in the first place?

Dear Apple,

I live next to a dirt road and my Mac is being affected by it. I'm not responsible for what I may or may not do, so what are you going to do about it?
Score: 22 Votes (Like | Disagree)
wozmatic Avatar
30 months ago
Easy solution for Apple, just fix them for free.
Score: 18 Votes (Like | Disagree)

Top Stories

apple transfer google photos 1

Apple Launches Service for Transferring iCloud Photos and Videos to Google Photos

Wednesday March 3, 2021 12:04 pm PST by
Apple this week introduced a new service that's designed to make it quick and easy for iCloud users to transfer their stored photos and videos to Google Photos. As outlined in an Apple support document, you can go to Apple's privacy website and sign in to see the "Transfer a copy of your data" option. If you select this and go through all the steps, Apple will transfer your iCloud photos and ...
PIA23764 RoverNamePlateonMars web

NASA Mars Perseverance Rover Uses Same PowerPC Chipset Found in 1998 G3 iMac

Tuesday March 2, 2021 3:21 am PST by
NASA's Perseverance rover, which recently made history landing on the surface of Mars, is powered by the same processor used in an iMac more than 23 years old. Image Credit: NASA As reported by NewScientist (via Gizmodo), the rover includes the PowerPC 750 processor, the same chip used in the G3 iMac in 1998. The main chipset is the same; however, there are differences between the...
rosetta 2

Rosetta May Be Removed From M1 Macs in Some Regions on macOS 11.3

Tuesday March 2, 2021 5:20 pm PST by
Installing the upcoming macOS 11.3 software update on an M1 Mac may result in Rosetta 2 being removed in one or more regions around the world. In the third beta of macOS 11.3 seeded to developers for testing today, MacRumors contributor Steve Moser uncovered new strings in the beta's code indicating that "Rosetta will be removed upon installing this update." Another new string reads "Rosetta ...
iphone 6 in hand

Apple Faces Another iPhone Lawsuit Over 'Programmed Obsolescence'

Monday March 1, 2021 6:44 am PST by
Apple faces a new class-action lawsuit that accuses it of deliberately releasing iOS updates that slowly reduce the performance of an iPhone, forcing customers to upgrade their devices. The lawsuit comes from the Portuguese Consumer Protection Agency, Deco Proteste (via Marketeer), which in a statement says that it will proceed with a case against the Cupertino tech giant because it...
magsafe charging brick feature

Prosser: iPhone 12 MagSafe Battery Pack to Feature Reverse Charging

Monday March 1, 2021 1:18 pm PST by
Apple is working on MagSafe-compatible battery packs that will be compatible with the iPhone 12 models, and leaker Jon Prosser today said on the Genius Bar podcast that one version of the battery pack will feature "reverse charging." According to Prosser, Apple is working on two versions of the battery packs, one that's a standard version and one that's a premium version with reverse...
Screen Shot 2021 03 03 at 11

MagSafe Charging Port for iPhone Appears in Apple Patent

Wednesday March 3, 2021 1:30 am PST by
In a newly granted patent, Apple envisions a type of connectivity port using an iteration of its magnetic MagSafe charger to charge an iPhone, potentially paving the way for a future without Lightning. Submitted to the United States Patent and Trademark Office on Tuesday (via Patently Apple), the patent outlines a three-pinned MagSafe charger, similar to the ones found in older MacBook...
Apple Prefer Lightning Over USB C Feature

iPhone Sticking With Lightning Port Over USB-C for 'Foreseeable Future'

Tuesday March 2, 2021 9:32 am PST by
Apple will retain the Lightning connector on the iPhone for the "foreseeable future," with no intention of switching to USB-C, according to reliable analyst Ming-Chi Kuo. In spite of much of the industry moving toward USB-C, Apple will not be using it to replace the Lightning connector on the iPhone 13, or indeed on any iPhone model for the time being. In a note seen by MacRumors yesterday,...
iPad mini pro feature

Sketchy Rumor Claims 'iPad Mini Pro' Launching in Second Half of 2021

Wednesday March 3, 2021 3:04 am PST by
Apple is expected to launch a sixth-generation iPad mini in the first half of 2021, possibly as soon as this March, based on long-standing rumors. However, a new rumor out of Asia that has gained traction in the last 24 hours suggests an "iPad mini Pro" will arrive in the second half of this year. According to a post on Korean blog Naver, whose rumor track record is unknown, the device...
apple pencil 3 leak

New Apple Pencil Allegedly Leaks With Glossy Finish and Redesigned Tip

Wednesday March 3, 2021 6:17 am PST by
Images supposedly depicting a third-generation Apple Pencil have been shared on Twitter by the leaker known as "Mr. White." The purported new Apple Pencil appears to share a very similar design to the current, second-generation Apple Pencil, which is shorter than the previous version and charges inductively on the side of an iPad. The updated Apple Pencil appears to have a glossy...
apple watch ecg wrist

Apple Watch ECG Feature Gets Approved in Australia

Wednesday March 3, 2021 2:07 am PST by
The Australian government has approved ECG functionality on the Apple Watch, giving Apple the all-clear to launch the feature for Apple Watch users in the country, according to a regulatory document first spotted by The 8-Bit. Earlier last month, the Apple Watch's irregular heart rhythm notification received approval in Australia, although ECG did not. Irregular heart rhythm is a feature...