Apple Facing Class Action Lawsuit Over Lack of Filters in MacBooks and iMacs Causing Trapped Dust

Apple is facing a class action lawsuit that accuses the company of failing to install vent filters in MacBooks and iMacs, leading to lower processor speeds and screen smudges from trapped dust, which result in expensive repairs for consumers.

News of the lawsuit was published today by Hagens Berman, the firm handling the case.

"Apple is the most valuable company in the world today because consumers trust it to make reliable, quality products, yet it has failed to remedy one of the most simple and well-known problems in the technology community - the accumulation of dust," said Steve Berman, managing partner and co-founder of Hagens Berman. "This filter defect is costing Apple owners hundreds of dollars in repairs, and Apple refuses to take responsibility."

"We intend to hold Apple accountable for this costly defect affecting millions of its computers," Berman added.

According to the lawsuit, some iMac, iMac Pro, MacBook Pro, MacBook, and MacBook Air users have experienced dark smudges and spots on the interior of the screens of their computers as well as excessive slowness due to heating issues because of the lack of a filter in these devices.

The computer intakes air to cool its components, but with no filter, dust gets trapped inside. This affects the screen and logic board of the computer, leading to dust stuck behind the screen and gummed up motherboards, causing the computer to run slow and/or overheat.

Dust accumulating from the air allegedly impacts the screen and the motherboard, causing spots on the display and heat regulation issues.

Hagens Berman says that Apple has been charging customers with machines out of warranty upwards of $600 to fix these problems. The lawsuit says iMac and MacBook models from 2013 to 2018 are affected.

Several plaintiffs are named in the lawsuit, including a photographer who was plagued by dark spots on her Mac's display, a user who had smudges on his iMac who was required to pay $600 for a replacement after five months, and a third iMac owner who saw dark smudges soon after making a purchase and subsequently had his display and motherboard replaced multiple times, leading to high repair bills.

The class action lawsuit is seeking monetary compensation for Mac owners, including compensation for screens that "did not perform as advertised," reimbursement for out-of-pocket repair costs, and compensation for those who sold their computers at a loss due to dark smudges on the display or poor performance.

Tag: lawsuit

Top Rated Comments

(View all)
Avatar
21 months ago
Interesting. I haven't noticed this on any of my MBPs over the years.

I should note, though: it doesn't matter how many of us chime in about not having had this problem. That doesn't invalidate the experience of those that have. It does beg the question though of why some people get it and others don't.
Score: 51 Votes (Like | Disagree)
Avatar
21 months ago
ironically they need a dust gate.
Score: 45 Votes (Like | Disagree)
Avatar
21 months ago
Is Apple double majoring in college? Because they seem to be attending a lot of classes.
Score: 42 Votes (Like | Disagree)
Avatar
21 months ago

Maybe, if this is a problem, that the people making this claim needed to keep their work area cleaner in the first place?

Dear Apple,

I live next to a dirt road and my Mac is being affected by it. I'm not responsible for what I may or may not do, so what are you going to do about it?

In my opinion it‘s Apples fault to ship a laminated screen that isn‘t sealed off good enough to keep dust out. Dust in the casing is one thing but big waves of dust in between glass and laminated display is another. Talking iMac here.
Score: 30 Votes (Like | Disagree)
Avatar
21 months ago
Maybe, if this is a problem, that the people making this claim needed to keep their work area cleaner in the first place?

Dear Apple,

I live next to a dirt road and my Mac is being affected by it. I'm not responsible for what I may or may not do, so what are you going to do about it?
Score: 22 Votes (Like | Disagree)
Avatar
21 months ago
Easy solution for Apple, just fix them for free.
Score: 18 Votes (Like | Disagree)

Top Stories

Hands On With iPhone 12 Models Showing New Sizes and Design

Monday July 6, 2020 2:04 pm PDT by
Ahead of the launch of new iPhones we often see dummy models created based on leaked schematics and specifications, with those models designed to let case makers create cases for the new devices ahead of their release. We got our hands on a set of dummy models that represent the iPhone 12 lineup, giving us our first close look at the iPhone 4-style design and the different size options. Subscri ...

Everything New in iOS 14 Beta 2: New Calendar Icon, Files Widget and More

Tuesday July 7, 2020 11:38 am PDT by
Apple today released the second beta of iOS 14 to developers for testing purposes, tweaking and refining some of the features that are coming in the update. Below, we've rounded up all of the changes that we found in the second beta. - Calendar icon - There's a new Calendar app icon in iOS 14 beta 2, with the day of the week abbreviated rather than spelled out. - Clock icon - The clock...

iPhone 12 Sizes Compared with iPhone SE, 7, 8, SE 2, X, 11, 11 Pro and 11 Pro Max [Update]

Tuesday July 7, 2020 6:49 pm PDT by
Apple is planning on launching the iPhone 12 this fall which is rumored to be coming in 3 different sizes: 5.4", 6.1" and 6.7". The middle size (6.1") matches up with the currently shipping iPhone 11, but the other two sizes will be entirely new. Over the weekend, there was some excitement about how well the new 5.4" iPhone 12 compares to the original iPhone SE. Those who have been hoping...

Tom Hanks Discusses 'Heartbreaking' Shift of WWII Film Greyhound From Theatrical Blockbuster to Apple TV+ Exclusive

Monday July 6, 2020 7:53 am PDT by
Tom Hanks' WWII drama "Greyhound" is set to premiere on Apple TV+ this Friday, July 10, and ahead of that debut the actor gave an interview with The Guardian discussing the film. "Greyhound" was originally planned to see a theatrical release this summer, and was repeatedly delayed in the wake of the ongoing Covid-19 pandemic. Apple won the streaming rights to the film, and in the new...

Developer's Visual Comparison of macOS Catalina and Big Sur Offers Closer Look at Apple's UI Redesign for Macs

Tuesday July 7, 2020 4:00 am PDT by
macOS 11 Big Sur is the next major release of Apple's operating system for Mac, and following its preview at WWDC, one of the biggest discussions has revolved around the all-new user interface redesign. Developers are still learning what the impact the new UI will have on their apps, and with that in mind, app designer Andrew Denty has compiled an extensive visual comparison of the user...

5.4-Inch iPhone 12 Model Size Compared to Original iPhone SE and iPhone 7

Saturday July 4, 2020 9:44 pm PDT by
iPhone 12 dummy models based on leaked schematics have been starting to circulate online and in online marketplaces. Not happy with the circulating size comparisons between the rumored 5.4" iPhone 12 and the original iPhone SE models, MacRumors forum user iZac took matters into his own hands and purchased his own 5.4" dummy model to provide more detailed size comparisons between the original...

Shipping Estimates for 27-Inch iMac Continue to Slip, Now Into September

Monday July 6, 2020 6:55 am PDT by
Amid rumors and hints of a forthcoming update for the iMac, supplies of Apple's current 27-inch iMac continue to dwindle with mid- and high-end stock configurations now seeing shipping estimates pushed back into September. The 27-inch iMac has seen tight supplies and extended shipping estimates for months now, but the situation has been gradually worsening to the point where new buyers can...

Apple Cuts iPhone Trade-In Values as iPhone 12 Launch Nears

Tuesday July 7, 2020 7:46 am PDT by
With just two months to go until the usual timeframe for Apple's iPhone launch events, Apple is cutting back on maximum trade-in values of previous-generation iPhones for those looking to upgrade to a new model. Maximum values on more recent models have dropped by $30–$50, while older models have generally dropped by $5–$20 with a few models seeing no change in value.iPhone XS Max: $500 to...

Analyst Believes iPhone 12 Pricing Will Start $50 Higher Even Without EarPods or Charger in Box

Wednesday July 8, 2020 9:35 am PDT by
Despite multiple reports indicating that Apple will not include EarPods or a wall charger with iPhone 12 models this year, one analyst believes that pricing will still increase slightly compared to the iPhone 11 lineup. In a research note provided to MacRumors, analyst Jeff Pu forecasted that iPhone 12 pricing will start at $749 for a new 5.4-inch model, an increase of $50 over the base...

14-Inch MacBook Pro With Mini-LED Display Expected to Enter Production in 2021

Wednesday July 8, 2020 7:51 am PDT by
Apple suppliers will begin competing to win manufacturing orders for new 14-inch and 16-inch MacBook Pro models with Mini-LED displays in the first quarter of 2021, according to Taiwanese research firm TrendForce. Rumors of a 14-inch MacBook Pro have surfaced since Apple replaced the 15-inch MacBook Pro with a new 16-inch model last year. Apple analyst Ming-Chi Kuo has previously said that...