Apple Facing Class Action Lawsuit Over Lack of Filters in MacBooks and iMacs Causing Trapped Dust

Apple is facing a class action lawsuit that accuses the company of failing to install vent filters in MacBooks and iMacs, leading to lower processor speeds and screen smudges from trapped dust, which result in expensive repairs for consumers.

News of the lawsuit was published today by Hagens Berman, the firm handling the case.

imacscreensmudges

"Apple is the most valuable company in the world today because consumers trust it to make reliable, quality products, yet it has failed to remedy one of the most simple and well-known problems in the technology community - the accumulation of dust," said Steve Berman, managing partner and co-founder of Hagens Berman. "This filter defect is costing Apple owners hundreds of dollars in repairs, and Apple refuses to take responsibility."

"We intend to hold Apple accountable for this costly defect affecting millions of its computers," Berman added.

According to the lawsuit, some iMac, iMac Pro, MacBook Pro, MacBook, and MacBook Air users have experienced dark smudges and spots on the interior of the screens of their computers as well as excessive slowness due to heating issues because of the lack of a filter in these devices.

The computer intakes air to cool its components, but with no filter, dust gets trapped inside. This affects the screen and logic board of the computer, leading to dust stuck behind the screen and gummed up motherboards, causing the computer to run slow and/or overheat.

Dust accumulating from the air allegedly impacts the screen and the motherboard, causing spots on the display and heat regulation issues.

Hagens Berman says that Apple has been charging customers with machines out of warranty upwards of $600 to fix these problems. The lawsuit says iMac and MacBook models from 2013 to 2018 are affected.

Several plaintiffs are named in the lawsuit, including a photographer who was plagued by dark spots on her Mac's display, a user who had smudges on his iMac who was required to pay $600 for a replacement after five months, and a third iMac owner who saw dark smudges soon after making a purchase and subsequently had his display and motherboard replaced multiple times, leading to high repair bills.

The class action lawsuit is seeking monetary compensation for Mac owners, including compensation for screens that "did not perform as advertised," reimbursement for out-of-pocket repair costs, and compensation for those who sold their computers at a loss due to dark smudges on the display or poor performance.

Tag: lawsuit

Top Rated Comments

john123 Avatar
37 months ago
Interesting. I haven't noticed this on any of my MBPs over the years.

I should note, though: it doesn't matter how many of us chime in about not having had this problem. That doesn't invalidate the experience of those that have. It does beg the question though of why some people get it and others don't.
Score: 51 Votes (Like | Disagree)
tromboneaholic Avatar
37 months ago
ironically they need a dust gate.
Score: 45 Votes (Like | Disagree)
farewelwilliams Avatar
37 months ago
Is Apple double majoring in college? Because they seem to be attending a lot of classes.
Score: 42 Votes (Like | Disagree)
19SK91 Avatar
37 months ago
Maybe, if this is a problem, that the people making this claim needed to keep their work area cleaner in the first place?

Dear Apple,

I live next to a dirt road and my Mac is being affected by it. I'm not responsible for what I may or may not do, so what are you going to do about it?
In my opinion it‘s Apples fault to ship a laminated screen that isn‘t sealed off good enough to keep dust out. Dust in the casing is one thing but big waves of dust in between glass and laminated display is another. Talking iMac here.
Score: 30 Votes (Like | Disagree)
Brandhouse Avatar
37 months ago
Maybe, if this is a problem, that the people making this claim needed to keep their work area cleaner in the first place?

Dear Apple,

I live next to a dirt road and my Mac is being affected by it. I'm not responsible for what I may or may not do, so what are you going to do about it?
Score: 22 Votes (Like | Disagree)
wozmatic Avatar
37 months ago
Easy solution for Apple, just fix them for free.
Score: 18 Votes (Like | Disagree)

Top Stories

apple california streaming event

Apple Event Announced: 'California Streaming' on September 14 With iPhone 13, Apple Watch Series 7 Expected

Tuesday September 7, 2021 9:03 am PDT by
Apple today announced that it will be holding a special event on Tuesday, September 14 at 10:00 a.m. The event will take place at the Steve Jobs Theater on the Apple Park campus in Cupertino, California. As with WWDC and last year's fall events, this new event will be held digitally with no members of the media invited to attend in person. Apple will likely provide pre-taped segments for...
Apple Prefer Lightning Over USB C Feature

iPhone Sticking With Lightning Port Over USB-C for 'Foreseeable Future'

Tuesday March 2, 2021 9:32 am PST by
Apple will retain the Lightning connector on the iPhone for the "foreseeable future," with no intention of switching to USB-C, according to reliable analyst Ming-Chi Kuo. In spite of much of the industry moving toward USB-C, Apple will not be using it to replace the Lightning connector on the iPhone 13, or indeed on any iPhone model for the time being. In a note seen by MacRumors yesterday,...
iphone 12 colors 2021

iPhone 12 Colors: Deciding on The Right Color

Thursday November 5, 2020 8:35 am PST by
The iPhone 12 and iPhone 12 Pro arrived in October 2020 in a range of color options, with entirely new hues available on both devices, as well as some popular classics. The 12 and 12 Pro have different color choices, so if you have your heart set on a particular shade, you might not be able to get your preferred model in that color. iPhone 12 mini and iPhone 12 The iPhone 12 mini and iPhone...
it home ecommerce app iphone 13

iPhone 13 to Launch on September 17, AirPods 3 on September 30, Claims Report

Wednesday August 25, 2021 2:42 am PDT by
Apple may be planning to launch the iPhone 13 on Friday, September 17 and third-generation AirPods on Thursday, September 30, according to an image of an e-commerce app discovered by Chinese language site IT Home. The screenshot, originally posted by Weibo account @PandaIsBald, suggests all four iPhone 13 models will go on sale on September 17, followed by the AirPods 3 on September 30....
youtube apple tv

YouTube Discontinuing 3rd-Generation Apple TV App, AirPlay Still Available

Wednesday February 3, 2021 3:09 pm PST by
YouTube is planning to stop supporting its YouTube app on the third-generation Apple TV models, where YouTube has long been available as a channel option. A 9to5Mac reader received a message about the upcoming app discontinuation, which is set to take place in March.Starting early March, the YouTube app will no longer be available on Apple TV (3rd generation). You can still watch YouTube on...
original iphone

Phil Schiller Says iPhone Was 'Earth-Shattering' Ten Years Ago and Remains 'Unmatched' Today

Monday January 9, 2017 7:15 am PST by
To commemorate the tenth anniversary of the iPhone, Apple marketing chief Phil Schiller sat down with tech journalist Steven Levy for a wide-ranging interview about the smartphone's past, present, and future. The report first reflects upon the iPhone's lack of support for third-party apps in its first year. The argument inside Apple was split between whether the iPhone should be a closed...
studio buds family

Beats Studio Buds Debuting Today With Active Noise Cancellation, Stemless Design, and More for $150

Monday June 14, 2021 8:00 am PDT by
We've seen a lot of teasers about the Beats Studio Buds over the past month since they first showed up in Apple's beta software updates, and today they're finally official. The Beats Studio Buds are available to order today in red, white, and black ahead of a June 24 ship date, and they're priced at $149.99. The Studio Buds are the first Beats-branded earbuds to truly compete with AirPods...
maroon5memories

Apple Collaborates With Maroon 5 to Add 'Memories' Song to Photos App

Wednesday September 25, 2019 12:02 pm PDT by
Apple has teamed up with Maroon 5 to add the group's new song "Memories" to the Memories feature in the Photos app, allowing it to be used for photo slide show creations, reports Billboard. "Memories" will be available as a soundtrack option for a limited time and it is available to iPhone and iPad users running the latest iOS 13 and iPadOS software. Memories in the Photos app are created ...
ulysses Blog Publishing

Ulysses 22 Brings New Blogging Options and Visual Customizations

Monday March 22, 2021 5:24 am PDT by
Popular writing app Ulysses today received its 22nd major release, introducing new publishing features and additional options for users to customize the visual appearance of their writing environment. As well as providing a focused writing environment, Ulysses offers ways to publish texts from within the app to various blogging platforms. Version 22 adds the ability to publish to Micro.blog, ...
affinity designer contour tool

Serif Updates Affinity Photo, Designer, and Publisher With New Tools and Functions

Thursday February 4, 2021 1:58 am PST by
Serif today announced across-the-board updates for its popular suite of Affinity creative apps, including Affinity Photo, Affinity Designer, and the Apple award-winning Affinity Publisher for Mac, all of which were among the first professional creative suites to be optimized for Apple's new M1 chip. "After another year which saw record numbers of people switching to Affinity, it's exciting to...