Apple Still Facing Criticism Over Warranty Issues in Europe as Lawsuits Spread to More Countries

applecare_boxFollowing multiple fines in Italy over what regulators have called inadequate disclosure of consumer warranty rights, Apple is facing continued scrutiny in the broader European Union, with Dow Jones Business News reporting that Apple is now facing lawsuits from consumer associations in Belgium, Germany, Luxembourg, and Portugal.

Apple was taken to task today in a speech by EU Justice Commissioner Viviane Reding, who had previously encouraged member countries to follow Italy's lead in examining Apple's practices.

"This case and the responses I received since I sent my letter have highlighted rather clearly just why the Commission cannot sit on the side-lines on enforcement issues," she said. "The approaches to enforcement in these types of cases turn out to be very diversified and inconsistent at a national level. In at least 21 EU Member States Apple is not informing consumers correctly about the legal warranty rights they have. This is simply not good enough."

Concerns over Apple's actions relate to its promotion of AppleCare as an extended warranty program on top of the standard one-year warranty Apple offers on its products. EU consumer laws require two years of protection, and the company has been accused of not sharing that information with customers while trying to sell them AppleCare coverage.

Apple does, however, note on its website that there are a number of differences between the protection required by EU consumer laws and Apple's own standard and AppleCare warranty packages, differences that it no doubt believes still make AppleCare a worthwhile purchase for many customers.

Apple's continued difficulties in Europe come just as the company has quietly adjusted its practices in Australia to comply with consumer protection laws in that country requiring coverage for a "reasonable" time from the date of purchase.

Top Rated Comments

Dr McKay Avatar
107 months ago
I'm sorry, but they do comply with European law. However, is the EU expecting them to tell people about their rights when they purchase? Surely it's your own responsibility to know your own rights.

Do they inform you about food hygiene requirements when you go to a restaurant? Or alcohol licensing terms when you buy a pint? Do car dealers inform you about the highway code when you buy a car?
No. but they will be expected to stop misleading customers into purchasing something they don't need. Those comparisons don't really compare.
Score: 30 Votes (Like | Disagree)
iGrip Avatar
107 months ago
When is Apple going to learn that screwing over its customers is bad business?
Score: 28 Votes (Like | Disagree)
bazinga!! Avatar
107 months ago
I'm sorry, but they do comply with European law. However, is the EU expecting them to tell people about their rights when they purchase? Surely it's your own responsibility to know your own rights.

Do they inform you about food hygiene requirements when you go to a restaurant? Or alcohol licensing terms when you buy a pint? Do car dealers inform you about the highway code when you buy a car?

By the same logic, if you're fined for playing golf in a park, or not picking up dog crap - you can't use the excuse "there were no signs" - you're expected to know.

What a bunch of BS! FACT is that Apple tried to let consumers believe that the legal warranty only counts for 1 year, and tried to persuade consumers to buy Apple Care during the period that you're still under legal warranty. That's called screwing people over.
Score: 25 Votes (Like | Disagree)
126351 Avatar
107 months ago
If people in the EU need to be handheld to buy an extended warranty it certainly explains why they are having so many financial problems over there.

Classy. We'll ignore the role your lot played in it with your greed and inability to understand basic economics.

But carry on with the jingoistic bullcrap...
Score: 13 Votes (Like | Disagree)
Dr McKay Avatar
107 months ago
ur saying no one needs applecare?

It's how aggressively they push Extended Apple care and tell people the warranty is 12 months.
Score: 12 Votes (Like | Disagree)
BillyBobBongo Avatar
107 months ago
I completely disagree.

Image (https://cdn.macrumors.com/article-new/2012/03/apple_warranty_coverage_chart_eu.jpg)

In reality, EU Consumers don't get a warranty at all. It's more like a lemon law. If they buy defective merchandise, but don't find out until a year later, they can get it fixed. For example, the first time a consumer uses the headphone jack, a year after they purchased the phone, it doesn't work.

The Apple warranty allows you to get a repair if the 200th time the headphone jack doesn't play sound. The defect wasn't present at the time the product was purchased, but came about later.

Lawyers just love to sue Apple because Apple has money, that's all there is to this.
This is simply wrong. If my headphone jack breaks after the year period is over I state in my complaint that the product is quite simply 'not fit for purpose'. A product should be able to be used as intended for a reasonable period of time. If Apple object I bring in the Office of Fair Trade (UK example). I can assure you I will get my product replaced or repaired under my two year warranty.

Please note I don't have to get some lawyer involved to get this done. My country offers me protection for such occurrences.
Score: 11 Votes (Like | Disagree)

Top Stories

apple music change forever

Apple Music Teaser: 'Get Ready – Music is About to Change Forever'

Sunday May 16, 2021 2:39 pm PDT by
The Browse tab in the Music app across Apple's platforms has started displaying a prominent teaser hinting at an upcoming major announcement for Apple Music. Under the heading "Coming soon," the headline says "Get ready – music is about to change forever." An accompanying "Tune-In Video" simply shows an animated Apple Music logo. Rumors have indicated that Apple is preparing to launch a...
m1 ipad pro early customer

M1 iPad Pro Arrives Early for Lucky Customer

Saturday May 15, 2021 11:57 pm PDT by
Days ahead of their expected launch and seemingly before official review embargoes lift, one lucky customer has already gotten their hands on the brand new 12.9-inch M1 iPad Pro. Reddit User PeterDragon50 Posted on Reddit, u/PeterDragon50 has already received their 12.9-inch iPad Pro through retailer Nebraska Furniture Mart. The Reddit user says they placed their order when pre-orders...
2021 mbp hdmi slot 3d

2021 MacBook Pro Leaks Confirm Returning MagSafe and Ports

Friday May 14, 2021 3:06 am PDT by
Apple's upcoming MacBook Pro models are expected to feature a number of major changes such as larger display options and powerful new Apple silicon chips. Among the more surprising updates to this year's MacBook Pro models is the return of three ports that have been missing from the machines for over five years. Expected to come in 14- and 16-inch sizes, the 2021 MacBook Pro models are...
Twitter Feature

Twitter's 'Blue' Subscription Service May Cost $2.99, Will Offer Undo Tweet Option

Saturday May 15, 2021 11:08 am PDT by
Twitter has been working on some kind of subscription service since last summer, and Jane Manchun Wong, who often digs into new features coming in apps, has shared details on just what Twitter is exploring. Twitter's subscription service could be called Twitter Blue, and at the current time, it's priced at $2.99 per month. There will be a "Collections" section that allows users to save and...
AirPods Lineup Not Lossless Feature

AirPods, AirPods Max and AirPods Pro Don't Support Apple Music Lossless Audio

Monday May 17, 2021 10:44 am PDT by
Apple today announced that starting in June, Apple Music songs will be available to stream in Lossless and Hi-Resolution Lossless formats, but lossless audio won't be supported on the AirPods, AirPods Max, or AirPods Pro. Apple's Lossless Audio is encoded as Apple Lossless Audio Codec files, with lossless quality ranging from 16-bit 44.1 kHz playback to 24-bit 48 kHz playback and Hi-Res...
Top Stories 60 Feature

Top Stories: M1 iMac Benchmarks, iPhone Battery Life Tips, Colorful MacBook Air?

Saturday May 15, 2021 6:00 am PDT by
Anticipation is building for the new iMac and iPad Pro models, which have started shipping out ahead of a launch around May 21. Benchmarks for the new machines are starting to come in, and the M1 chips inside of them are registering at around the same figures seen with other M1-based Macs, making for significant upgrades over previous-generation models. This week also saw some rumors about...
apple music spatial audio

Apple Music Launching Spatial Audio With Dolby Atmos and Lossless Audio in June at No Extra Cost

Monday May 17, 2021 6:06 am PDT by
Apple today announced that Apple Music will be gaining support for Spatial Audio with Dolby Atmos at no additional cost starting in June. At launch, Apple Music subscribers will have access to thousands of songs in Spatial Audio from artists like J Balvin, Gustavo Dudamel, Ariana Grande, Maroon 5, Kacey Musgraves, The Weeknd, and many others. Apple says this feature will provide a...
General Music and AirPod 3 Feature

Rumor: Apple to Announce Third-Generation AirPods and HiFi Apple Music Tier on May 18

Thursday May 13, 2021 10:32 pm PDT by
A new rumor suggests that Apple will announce the third-generation AirPods and the recently rumored HiFi, or high-fidelity Apple Music tier, on Tuesday, May 18, via a press release on its website. The new rumor comes from Apple YouTuber Luke Miani who shared the alleged exclusive news with the AppleTrack website. According to the YouTuber, Apple plans to release the next-generation AirPods...
apple music logo

Apple Music Teaser References 'Hi-Res Lossless' and 'Dolby Atmos'

Sunday May 16, 2021 4:04 pm PDT by
Earlier today, Apple Music began teasing a special announcement with the tagline "Get Ready – Music is About to Change Forever." This teaser comes amid a rumor that Apple is preparing to announce the third-generation AirPods alongside a HiFi, or lossless audio streaming tier for Apple Music on Tuesday, May 18. Now, references to "Apple Lossless," "Free Lossless," "Hi-Res Lossless," and...
tile amazon sidewalk integration

Apple Says Tile Trackers Sold Poorly in Apple Stores

Friday May 14, 2021 4:53 am PDT by
Earlier last month, Spotify, Tile, and Match (owner of Tinder), testified at an app store antitrust hearing spearheaded by the U.S. Senate. During the hearing, Spotify called Apple's App Store "an abusive power grab," while Tile said Apple uses its platform to "unfairly limit competition for its products." Now, in response to their testimonies, Apple's vice president and chief compliance...