Apple Adjusts Warranty Coverage in Australia to Comply With Consumer Protections Law

Australian law requires that sellers of products offer warranties for "a reasonable period from date of delivery until the failure becomes apparent". This has been interpreted as two-years for computers. Apple's standard warranty on all products runs for one-year, while AppleCare extends coverage to three years on Macs.

The Sydney Morning Herald writes of the warranty requirements, including that Apple Retail Store employees and authorized resellers have been notified of a change in how Apple handles warranty claims in the country.

On Friday, Apple's Australian retail store staff and authorised Apple resellers were notified about a change to Apple's internal policy on how it handled standard warranty claims.

Until now, many Apple consumers have reported on forums that store staff have only ever discussed with them a standard 12-month manufacturer warranty when selling, fixing or replacing Apple goods.

Apple has now changed this from 12 months to 24, which appears to bring it in line with Australian Consumer Law.

The consumer protection law, which Apple details in a page on its website, requires purchasers to contact the seller of a product for a warranty claim rather than the manufacturer. This means that if a Mac is purchased from a non-Apple retailer, that retailer is responsible for satisfying the requirements of the Australian law. It also means that Apple is responsible for warranty claims on third-party products purchased at Apple Retail Stores.

Apple notes that consumers can receive warranty coverage under the Australian consumer law, Apple's standard one-year warranty, or AppleCare, whichever is applicable.

The company had previously gotten in trouble over its AppleCare practices in Italy -- that country has a similar consumer protection law and Apple was fined more than a million dollars because it did not sufficiently notify customers about the standard warranties available to them under Italian law.

Top Rated Comments

(View all)
Avatar
97 months ago
What is wrong with people here. This should be a case of saying 'Nice one Aussies, wish my country had the common sense to do the same!'

Instead you're all rooting for price hikes to penalise a country that protects its consumers.

Muppets!
Score: 18 Votes (Like | Disagree)
Avatar
97 months ago
..and in a separate new release Apple will raise prices on products in Australia.
Score: 17 Votes (Like | Disagree)
Avatar
97 months ago
Where's the:

* "Die Australia Die"
* "Apple should just take some of it's war chest and buy Australia"
* etc (you know the usual nonsense typically shared when anything goes against Apple... even something like this where it's a win for our fellow consumers).


And isn't this about the usual point in this kind of thread where someone posts that Samsung is probably behind this?

I own a lot of Apple stuff, but good for a country looking out for its citizens over the biggest corporation in the world. It's not like 1 extra year of warranty will break Apple.
Score: 9 Votes (Like | Disagree)
Avatar
97 months ago

It's too bad Australia doesn't let the free market work without interference. If people value a longer warranty, they will buy computers that have them and those that don't will lose out in the marketplace. It's Econ 101.

Also in "Econ 101" is the revelation that the free market doesn't work if people have imperfect information.

Consumers can't factor in "unknowns" into their purchases. That's the whole point of consumer protection laws.

When you enter the "contract" to purchase the goods, there need to be some unwritten expectations that are self-evident. For example, if you buy a new car from a dealership, you should be able to expect that it is roadworthy... even if you don't explicitly ask to see the engineer's reports.

If you go buy a TV or computer, you (consciously or not) factor into your purchasing decision a certain "expected life span"... which would, at a minimum, be two years for this class of goods.

If the goods don't last that long, then the seller hasn't held up their end of the contract, and there must be some action that consumers can take under that contract. Otherwise, it just encourages shady business practices where sub-standard products are sold to unwary consumers... the antithesis of what is needed in a properly functioning market.

The whole point of consumer protection laws is to remove some of the "unknowns" from the market to make the free market work more smoothly, and get closer to the ideal market based on "perfect information" that people learn about in Econ 101.
Score: 8 Votes (Like | Disagree)
Avatar
97 months ago

What is wrong with people here. This should be a case of saying 'Nice one Aussies, wish my country had the common sense to do the same!'

Instead you're all rooting for price hikes to penalise a country that protects its consumers.

Muppets!


You're 100% right. That's why you can never talk sense to a fan boy.
Some of the comments in this thread are bewildering.

.
Score: 7 Votes (Like | Disagree)
Avatar
97 months ago

It's too bad Australia doesn't let the free market work without interference. If people value a longer warranty, they will buy computers that have them and those that don't will lose out in the marketplace. It's Econ 101.

How far are you willing to go with that? Should businesses be able to sell foods contaminated with dangerous pesticides for cheap? Car tires that might blow out under normal use? With no warranty of merchantability or suitability for any particular purpose?

Caveat Emptor ruled for centuries, but pretty much every country in the world has pared back on that, for many good reasons.
Score: 7 Votes (Like | Disagree)

Top Stories

Apple Takes Legal Action Against Small Company With Pear Logo

Saturday August 8, 2020 11:09 am PDT by
Apple is taking legal action against the developers of the app "Prepear" due to its logo, according to iPhone in Canada. Prepear is an app that helps users discover recipes, plan meals, make lists, and arrange grocery deliveries. The app is a spinoff of "Super Healthy Kids," and the founders claim that they are facing litigation from Apple. Apple reportedly takes issue with Prepear's logo, ...

Apple Seeds iOS 14 and iPadOS 14 Public Beta 4 to Testers

Thursday August 6, 2020 10:05 am PDT by
Apple today seeded new public betas of upcoming iOS 14 and iPadOS 14 updates to its public beta testing group. Today's software releases, which Apple labels as fourth betas to keep them in line with developer betas, are actually the third betas that Apple has provided and they come two weeks after the prior beta releases. Public beta testers who have signed up for Apple's beta testing...

Supposed iPhone 12 Display Unit Leaks

Thursday August 6, 2020 8:13 am PDT by
An image supposedly of an iPhone 12 display unit has been shared online by leaker "Twitter user Mr. White". Compared to images of an iPhone 11 Pro display piece, this new unit has a reoriented display connector, reaching up from the bottom of the display, rather than from the left-hand side on iPhone 11 Pro. This may be due to the logic board moving to the other side of the device. A...

8 Third-Party Home Screen Widgets That You Can Try Out Now on iOS 14

Wednesday August 5, 2020 12:56 pm PDT by
One of the biggest new features of iOS 14 is Home Screen widgets, which provide information from apps at a glance. The widgets can be pinned to the Home Screen in various spots and sizes, allowing for many different layouts. When the iOS 14 beta was first released in June, widgets were limited to Apple's own apps like Calendar and Weather, but several third-party developers have begun to test ...

New 27-Inch iMac's Storage Affixed to Logic Board, 4TB and 8TB Configurations Have Expansion Connector

Friday August 7, 2020 7:46 am PDT by
Following a report from German blog iFun.de that claimed the new 27-inch iMac's flash storage is soldered to the logic board, MacRumors has obtained additional information in an internal document for Apple technicians. In the document, Apple says that the flash storage is indeed affixed to the logic board and cannot be removed. However, for the 4TB and 8TB configurations, Apple says that a...

2020 iMac Teardown Reveals Internal Changes and Similarities

Saturday August 8, 2020 12:44 pm PDT by
A teardown video, shared by OWC, reveals the internal changes in the new 2020 27-inch iMac. The 2020 27-inch iMac was announced earlier this week with 10th-generation Intel Core processors, AMD Radeon Pro 5000 series graphics, up to 128GB of RAM, up to 8TB of storage, a 1080p front-facing FaceTime camera, a True Tone display with a nano-texture glass option, higher fidelity speakers, and...

Kuo: iPhone 12 Camera Lens Supplier Experiencing Quality Issues, But May Not Affect Launch Schedule

Thursday August 6, 2020 9:30 pm PDT by
One of Apple's camera lens suppliers for the upcoming non-Pro iPhone 12 models is having quality issues, according to a new research note from analyst Ming-Chi Kuo seen by MacRumors. The issues are, however, unlikely to have an impact on Apple's shipping schedule, presuming that Apple's other main supplier can make up the difference. Kuo says that Genius Electronic Optical has discovered...

Google's $349 Pixel 4a vs. Apple's $399 iPhone SE

Wednesday August 5, 2020 1:45 pm PDT by
Google this week launched its newest smartphone, the $349 Pixel 4a, a low-cost device that's designed to compete with other affordable devices like Apple's iPhone SE. We picked up one of the new Pixel 4a smartphones and thought we'd check it out to see how it measures up to the iPhone SE, given that the two devices have such similar price points. Subscribe to the MacRumors YouTube channel ...

Sony WH-1000XM4 Noise-Canceling Headphones Now Available for $350

Friday August 7, 2020 2:01 am PDT by
Sony's flagship WH-1000MX3 noise-canceling headphones have been among the best on the market for some time, and this week Sony released its fourth-generation WH-1000XM4 headphones boasting some notable improvements on the previous model. The XM4s feature the same basic design as the XM3s, but are one gram lighter at 254 grams due to slightly larger ear pads and some subtle tweaks to the...

Apple Announces New 27-Inch iMac With 10th-Gen Processors, Up to 128GB RAM, 1080p Webcam, True Tone, and More

Tuesday August 4, 2020 8:07 am PDT by
Apple today announced a new 27-inch iMac with faster 10th-generation Intel Core processor options, next-generation AMD graphics, up to 128GB of RAM, a higher-resolution 1080p front-facing FaceTime camera, a True Tone display with a nano-texture glass option, a T2 chip, higher fidelity speakers, studio-quality microphones, and more. A breakdown of the new 27-inch iMac's features and specs:10th...