iTunes and iCloud customers trying to log into their accounts early this morning found that their Apple IDs are not working. They were greeted with the following error message:
"The Apple ID you entered couldn't be found or your password was incorrect. Please try again."
A quick search of Twitter shows the problem is widespread, affecting customers all over the world. There are a few scattered reports that some people's Apple IDs seem to be working. Apple's iCloud system status shows no issues at the time of this writing. Trying to change your Apple ID password results in a "Fatal internal error" on Apple's support pages.
Apple ID accounts are required to download apps from iTunes as well as access your iCloud.com data. The wide scale of the problem indicates its a problem with Apple's servers rather than your individual Apple ID account. Apple is likely working to fix the problem.
Update: Many are reporting that Apple IDs are working again.
Sunday September 13, 2026 3:00 am PDT by Eric Slivka
Update 10:04 a.m.: iOS 27 is rolling out now, though it may take a bit for all users to see it, so keep checking!
Apple is about to release iOS 27, which will finally deliver more advanced Siri AI capabilities as well as a variety of other refinements, improvements, and new features to iPhones. It's Apple's biggest software update of the year, and Apple announced at Wednesday's iPhone event...
Monday September 14, 2026 9:00 am PDT by Joe Rossignol
Update — 10 a.m. Pacific Time: Apple has released iOS 27.
During its iPhone 18 Pro and iPhone Duo event last week, Apple announced that iOS 27 will be released widely on Monday, September 14.
iOS 27 should be available around 10 a.m. Pacific Time / 1 p.m. Eastern Time today via the Settings app, under General → Software Update.
Below, we have highlighted eight new features and...
Tuesday September 15, 2026 1:43 am PDT by Tim Hardwick
Apple today announced a new subscription initiative that turns paid iCloud+ subscriptions into a broader services bundle in more than 100 countries.
In select countries, Apple says every paid iCloud+ plan, including the cheapest 50GB tier, now includes Apple TV and Apple Arcade "at no additional cost," while family sharing extends the storage, TV and Arcade access to up to five people....
Spoke with Apple Rep over the phone, she confirmed there are server problems worldwide regarding Apple IDs. No ETA as to when they will be back up. Suggested I leave it for a night, so expect this to be a potentially extended outtage.
They've been swamped with calls regarding this issue from all over the world.
One downslide to the cloud, is that the problem is out of your hands until they fix it. Even Itunes match takes a few seconds to load the song you want to play. Cool idea, but I'll be sticking to owning a external for all my info for now.
It gets worse. I just got in.... ALL my iCloud information is erased. Gone. Everything. My calendars, contacts, ten years' worth of email. Even my photo.
Har har har :p Can I quote you and print that out in B-I-G B-O-L-D L-E-T-T-E-R-S and hang it up my wall together with the words: "Thou shall not entrust your data to some Foo Company! Thou shall not entrust your important data..."
It's like in the good ol' days: "Did you save your document yet? You know, power failure and such..." - "Oh yes, sure, it's in the Cloud(tm)(R)!" - "No, I mean, did you save it!"
Good luck in recovering your data, hope Apple has a good backup plan ;)
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news on the net that the group 'anonymous' are behind this
Well, that would actually be GOOD news. Because that would mean that at least someone has things under control ;)
Exactly the same happened when Apple launched iCloud. Old MobileMe members could not log in for days since Apples servers where hammered by 25 million that downloaded iOS5 and migrated to iCloud.
Today Music match is launched around the world and Apples servers are overloaded again.
Some in this thread have written that its the downside with the cloud. No. Its the downside since Apple uses Microsoft Azure servers. Real servers don't have this kind of problem. Unix have been "cloud" based since 90is with NFS. Apple used Sun + Oracle before the migration to Azure. We already in 2 month have had more outages with Azure then 10 years with Sun/Oracle/.mac/mobileme.
Apple is idiots when it comes to corporate computing. They had fantastic server lineup with Xserve/Xraid/Xsan. Instead of using this, they today use Microsoft +HP +netapp. That is not non stop servers. No bank/credit card company uses MFST on mission critical servers. Apple should not do that either. And Apple would save money buying its own hardware.
It gets worse. I just got in.... ALL my iCloud information is erased. Gone. Everything. My calendars, contacts, ten years' worth of email. Even my photo.
I really hope this is a temporary glitch and it'll all get restored.
