Widespread iTunes and iCloud Apple ID "Couldn't be Found" Outage [Fixed?]

appleid
iTunes and iCloud customers trying to log into their accounts early this morning found that their Apple IDs are not working. They were greeted with the following error message:

"The Apple ID you entered couldn't be found or your password was incorrect. Please try again."

A quick search of Twitter shows the problem is widespread, affecting customers all over the world. There are a few scattered reports that some people's Apple IDs seem to be working. Apple's iCloud system status shows no issues at the time of this writing. Trying to change your Apple ID password results in a "Fatal internal error" on Apple's support pages.

Apple ID accounts are required to download apps from iTunes as well as access your iCloud.com data. The wide scale of the problem indicates its a problem with Apple's servers rather than your individual Apple ID account. Apple is likely working to fix the problem.

Update: Many are reporting that Apple IDs are working again.

Top Rated Comments

Kalika Avatar
117 months ago
CONFIRMED.

Spoke with Apple Rep over the phone, she confirmed there are server problems worldwide regarding Apple IDs. No ETA as to when they will be back up. Suggested I leave it for a night, so expect this to be a potentially extended outtage.

They've been swamped with calls regarding this issue from all over the world.

(Australian East Coast here).
Score: 7 Votes (Like | Disagree)
pjdiddy Avatar
117 months ago
Strangely it makes me feel much better to know that there are thousands of others suffering with me.
Score: 7 Votes (Like | Disagree)
MetalMoon Avatar
117 months ago
One downslide to the cloud, is that the problem is out of your hands until they fix it. Even Itunes match takes a few seconds to load the song you want to play. Cool idea, but I'll be sticking to owning a external for all my info for now.
Score: 7 Votes (Like | Disagree)
till213 Avatar
117 months ago

It gets worse. I just got in.... ALL my iCloud information is erased. Gone. Everything. My calendars, contacts, ten years' worth of email. Even my photo.

Har har har :p Can I quote you and print that out in B-I-G B-O-L-D L-E-T-T-E-R-S and hang it up my wall together with the words: "Thou shall not entrust your data to some Foo Company! Thou shall not entrust your important data..."

It's like in the good ol' days: "Did you save your document yet? You know, power failure and such..." - "Oh yes, sure, it's in the Cloud(tm)(R)!" - "No, I mean, did you save it!"

Good luck in recovering your data, hope Apple has a good backup plan ;)

----------

news on the net that the group 'anonymous' are behind this

Well, that would actually be GOOD news. Because that would mean that at least someone has things under control ;)
Score: 4 Votes (Like | Disagree)
shompa Avatar
117 months ago
Exactly the same happened when Apple launched iCloud. Old MobileMe members could not log in for days since Apples servers where hammered by 25 million that downloaded iOS5 and migrated to iCloud.

Today Music match is launched around the world and Apples servers are overloaded again.

Some in this thread have written that its the downside with the cloud. No. Its the downside since Apple uses Microsoft Azure servers. Real servers don't have this kind of problem. Unix have been "cloud" based since 90is with NFS. Apple used Sun + Oracle before the migration to Azure. We already in 2 month have had more outages with Azure then 10 years with Sun/Oracle/.mac/mobileme.

Apple is idiots when it comes to corporate computing. They had fantastic server lineup with Xserve/Xraid/Xsan. Instead of using this, they today use Microsoft +HP +netapp. That is not non stop servers. No bank/credit card company uses MFST on mission critical servers. Apple should not do that either. And Apple would save money buying its own hardware.
Score: 4 Votes (Like | Disagree)
JeFurry Avatar
117 months ago
It gets worse. I just got in.... ALL my iCloud information is erased. Gone. Everything. My calendars, contacts, ten years' worth of email. Even my photo.

I really hope this is a temporary glitch and it'll all get restored.

(and yes, I bought iTunes Match last night)
Score: 4 Votes (Like | Disagree)

Top Stories

maxresdefault

Italy Fines Apple $12 Million for Misleading iPhone Water Resistance Claims

Monday November 30, 2020 3:10 am PST by
Apple has been slapped with a 10 million euro ($12 million) fine by Italy's antitrust watchdog for unfair commercial practices related to its iPhone marketing in the country. One of the Apple ads cited in the Italian watchdog's proceedings (credit: setteBIT) Specifically, Apple is being charged for misleading claims in promotional messages about how deep and how long iPhones can be submerged...
m1 chip macbook air pro

Developer Delves Into Reasons Why Apple's M1 Chip is So Fast

Monday November 30, 2020 1:57 pm PST by
Apple's M1 chip is the fastest chip that Apple has ever released in a Mac based on single-core CPU benchmark scores, and it beats out many high-end Intel Macs when it comes to multi-core performance. Developer Erik Engheim recently shared a deep dive into the M1 chip, exploring the reasons why Apple's new processor is so much faster than the Intel chips that it replaces. First and foremost,...
General cyber monday 20 sale feature

Apple Cyber Monday 2020: Discounts on iPads, Macs, AirPods, and More [Updated]

Monday November 30, 2020 6:25 am PST by
Today is Cyber Monday, a shopping event that sees many of the same deals from Black Friday bleed over into a new week, along with a few brand new offers on everything from Apple products to related accessories. In this post we'll highlight the best online discounts that you can find on Apple devices today. Note: MacRumors is an affiliate partner with some of these vendors. When you click a...
16 inch MBP Mini Led

Mini-LED M1 MacBook Pro and Mini-LED iPad Pro Models Coming First Half of 2021

Monday November 30, 2020 2:24 am PST by
Apple is widely reported to be embracing mini-LED display backlighting technology for some products next year, and a new report today by DigiTimes has named several of Apple's partners in the supply chain that are expected to benefit from the switch. According to the report, Apple is set to launch its first mini-LED iPad Pro in the first quarter of 2021 and mass produce mini-LED MacBook Pro...
Mac Mini 2018

Apple Developers Now Able to Natively Run macOS Within AWS With Amazon EC2 Mac Instances

Monday November 30, 2020 9:01 pm PST by
As AWS re:Invent kicks off, Amazon Web Services today announced new Mac instances for Amazon Elastic Compute Cloud, allowing AWS customers to run on-demand macOS workloads in the AWS cloud for the first time. Amazon says that the new feature extends the flexibility, scalability, and cost benefits of AWS to all Apple developers as those creating apps for iPhone, iPad, Mac, Apple Watch, Apple...
periscope iPhone feature2

Apple Moving Forward With Plans for 'Folded' Periscope Cameras to Significantly Increase iPhone's Optical Zoom

Monday November 30, 2020 8:01 am PST by
Apple is advancing its plans to significantly enhance the iPhone's optical zoom range using periscope lens technology, according to ETNews. Citing industry sources familiar with the development of iPhone cameras, ETNews report says Apple is currently seeking an appropriate "folded" periscope camera solution for the iPhone and has already initiated discussions with suppliers. Apple has...
apple fitness plus instructor kim ngo

Apple Fitness+ Promotion Ramps Up as Launch Approaches

Sunday November 29, 2020 11:57 am PST by
Promotion for Apple Fitness+ is ramping up, with advertising initiatives and teases from instructors being spotted on social media, indicating that the new subscription service may be launching imminently. MacRumors reader Chris Weaver spotted that Best Buy has started advertising six-month free trials of Apple Fitness+ with Apple Watch purchases. The advert suggests that retailers have...
iphone 12 colors

iPhone 12 Colors: Deciding on The Right Color

Thursday November 5, 2020 8:35 am PST by
The iPhone 12 and iPhone 12 Pro arrived last month in a range of color options, with entirely new hues available on both devices, as well as some popular classics. The 12 and 12 Pro have different color choices, so if you have your heart set on a particular shade, you might not be able to get your preferred model in that color. iPhone 12 mini and iPhone 12 The iPhone 12 mini and iPhone 12 are ...
mac mini macbook pro macbook air m1

Notable Developer Starts Patreon to Fund Apple Silicon Linux Port

Monday November 30, 2020 4:23 pm PST by
Developer Hector Martin, who describes himself as someone who "likes putting Linux on things," has launched a plan create a Linux port for Apple Silicon Macs. Martin, also known as "Marcan," has created a Patreon with the goal of earning enough funding to be able to take on the complexities of bringing Linux to Macs equipped with an M1 chip. Creating a Linux port is no easy task, and Linux...
leather sleeve iphone 12 box

Hands-On With the Leather Sleeve for iPhone 12 Models

Monday November 30, 2020 2:13 pm PST by
Apple this year came out with a handful of accessories for the new iPhone 12 models, and in addition to the standard Silicone and Leather cases, there's also a new Leather Sleeve that recently went on sale. Subscribe to the MacRumors YouTube channel for more videos. We picked up one of the Leather Sleeves to check it out to see if it's worth the $129 that Apple is charging. The Leather Sleeve ...