'Verizon' Articles

Verizon iPhone 7 Users Afflicted With LTE Connectivity Problems

A growing number of Verizon subscribers are complaining about a serious issue that causes them to regularly lose LTE connectivity on their iPhone 7 and iPhone 7 Plus devices, suggesting a major bug that needs to be resolved by either Apple or Verizon. There are dozens of complaints from Verizon customers who have purchased either an iPhone 7 or an iPhone 7 Plus on the MacRumors forums, Reddit, and the Apple Support Communities. Phones from other carriers may also be experiencing the same problem, as there are also complaints from some AT&T subscribers. The problem appears to be limited to Apple's newest devices, with those who have earlier iPhones not reporting connectivity issues. As described by Reddit user Kangalex:wow same exact issue. i have noticed that when my phone is out of wifi range, it will never automatically connect to LTE but rather get stuck at 3G until I put into airplane mode to reset the network connection. its really annoying and verizon swapped out the sim for me but mentioned that if this issue keeps happening they will replace the device for me. was starting to think that it was my phone that was defective but looks like a software issue =\Affected customers are seeing their LTE connectivity cut out at regular intervals, leaving them stuck with 3G/1X speeds or no signal at all. This can cause calls to disconnect when VoLTE is in use in addition to interrupting data usage. Turning off VoLTE can avoid dropped calls, but it does not address the underlying problem. There appears to be no clear fix for the issue, and customers have been

iPhone 7 Models From AT&T and T-Mobile Do Not Support CDMA Networks

Choosing which iPhone model to purchase this year should be more carefully considered, as both AT&T and T-Mobile models of the iPhone 7 and iPhone 7 Plus do not support CDMA networks such as Verizon and Sprint in the United States. Apple confirmed the matter in fine print in the iPhone 7 tech specs and on its LTE page. A customer that purchases an iPhone 7 from Apple's website and selects AT&T as their carrier, for example, would be unable to later use the smartphone on Verizon, Sprint, or any other CDMA network, even if the device is unlocked. By comparison, all iPhone 6s and iPhone 6s Plus models worked on both GSM and CDMA networks. A customer that purchases an iPhone 7 from Apple's website and selects Verizon as their carrier, on the other hand, would also be able to use the smartphone on AT&T, T-Mobile, Sprint, or any other GSM or CDMA network. It was previously reported that Apple would switch to Intel modems for select iPhone 7 and iPhone 7 Plus models, including AT&T models, and Intel modems do not support the CDMA standard in the United States. That is likely the reason why AT&T and T-Mobile models are limited to GSM networks. Only Verizon and Sprint models support both GSM and CDMA networks The same report said Qualcomm would supply modems for the remaining iPhone 7 and iPhone 7 Plus units, including Verizon and Chinese models, and this appears to be the case. Qualcomm modems support both the GSM and CDMA standard, which explains why the iPhone 7 from Verizon and Sprint will work on all carriers. Qualcomm, which holds patents for WCDMA and

Verizon Touts LTE Advanced Rollout With 50% Faster Peak Speeds in Over 450 Cities

Verizon today announced a new marketing push for "LTE Advanced" technology that brings 50 percent faster peak wireless data speeds to 461 cities across the United States. The company marks LTE Advanced as the latest improvement on current 4G LTE technology, which it first introduced in 2010. Besides a collection of major cities, Verizon LTE Advanced will cover "loads of less-served places including highways, interstates, country roads and rural America." LTE Advanced is not a new technology, with Verizon and other carriers working over the past couple of years to gradually roll it out through "carrier aggregation" upgrades that allow multiple bandwidth channels to be combined for faster speeds. Today's announcement from Verizon does, however, signal a major milestone in reaching coverage for 90 percent of the U.S. population. The LTE Advanced upgrades come to Verizon's customers at no additional cost, with speed boosts and coverage kicking in "when you need it most," from day-to-day smartphone use to vacation trips. Verizon LTE Advanced will work on one of 39 devices already on the carrier's network, including the iPhone, Moto Droid, and Galaxy S6 and S7.“Verizon LTE Advanced means your data session moves more quickly over the best network,” said Nicki Palmer, Verizon’s chief wireless network engineer. “Imagine a road with multiple lanes in which, once you pick a lane, that’s the lane you drive in. That describes our award-winning 4G LTE network. Continuing the metaphor, Verizon LTE Advanced allows cars to change lanes efficiently and flawlessly,

Verizon to Cut Off Unlimited Data Customers Who Exceed 100GB of Usage Per Month

Verizon Wireless will begin disconnecting its grandfathered unlimited data customers from its network if they use more than 100 GB of data a month and don't switch to one of the company's new wireless plans, according to a report from Droid Life. Verizon partially confirmed the news to Ars Technica. "Because our network is a shared resource and we need to ensure all customers have a great mobile experience with Verizon, we are notifying a very small group of customers on unlimited plans who use an extraordinary amount of data that they must move to one of the new Verizon Plans by August 31, 2016," a Verizon spokesperson told Ars. "These users are using data amounts well in excess of our largest plan size (100GB). While the Verizon Plan at 100GB is designed to be shared across multiple users, each line receiving notification to move to the new Verizon Plan is using well in excess of that on a single device."Verizon didn't confirm what would happen to customers who did not migrate to the new plans by August 31, but Droid Life reported they would have their access to the network cut off. Customers would be able to reinstate their accounts if they switch to a new plan within 50 days. Last October, Verizon raised the price of its grandfathered unlimited data plan from $30 to $50 per month. Verizon's largest limited data plan is a 100 GB option that costs $450 a month. More recently, the company debuted a revamped version of its plans, adding features like Carryover Data and Safety Mode, which allows users to avoid overage fees and opt for throttled data speeds instead.

Verizon Revamps Plans With More Data, Carryover Data, Unlimited 2G, and Higher Prices

Verizon has announced a series of changes to its monthly service plans effective July 7 and previewed a new version of its My Verizon app in tow. The biggest change is that Verizon's unlimited talk and text plans now offer at least 30 percent more data, albeit at higher price points. Old Plans - S: 1GB for $30/month - M: 3GB for $45/month - L: 6GB for $60/month - XL: 12GB for $80/month - XXL: 18GB for $100/month New Plans - S: 2GB for $35/month - M: 4GB for $50/month - L: 8GB for $70/month - XL: 16GB for $90/month - XXL: 24GB for $110/month A new Carryover Data feature allows Verizon customers to keep their unused data for an additional month. Carryover data automatically rolls your unused data for one month into the next. If you have 1GB of unused data remaining in July, for example, it would be added on top of your regular August data bucket. Verizon has introduced a new Safety Mode that aims to eliminate overage fees by providing customers with unlimited data at low 128 kbps speeds at no charge once they have reached their monthly 4G LTE data limit. Safety Mode is included with XL and XXL plans, or $5 per month for S, M, and L plans. Verizon customers can return to 4G LTE speeds or add more data at any time in the new My Verizon app. Additional data costs $15 per GB. Meanwhile, Verizon customers can now get unlimited talk and text from the U.S. to Mexico and Canada, and while traveling in either country. The incentive is free for customers with XL or XXL plans, or $5 per month per line for calls from the U.S. for customers with S, M, or L

Apple to Use Intel Modems in AT&T iPhone 7, Qualcomm Modems for Verizon and China

Multiple rumors have claimed that Intel will supply at least a portion of LTE and Wi-Fi modems for the iPhone 7 series, alongside existing supplier Qualcomm, and a new report offers a closer look at how the orders will be divided between the companies. Bloomberg reports that Intel modems will be reserved for AT&T iPhone 7 models, and some other versions of the smartphone sold in other countries, while Qualcomm is said to remain a supplier of modems for Verizon and all Chinese models. The wording suggests that Qualcomm may retain orders in some other regions as well.Choosing Intel’s part for an important role in the product that generates about two-thirds of Apple’s annual revenue may represent a calculated gamble by the company. Bringing in second-source suppliers is a long-established practice by device makers looking to make sure they’re in a better position to negotiate on price. However, analysts such as Stacy Rasgon at Sanford C. Bernstein have said that Qualcomm’s modems remain ahead of Intel’s offerings in performance when measured by how much data they can get from the network into the phone.Qualcomm CEO Steve Mollenkopf previously hinted that the chipmaker would be losing modem orders from one of its major customers to one of its leading competitors, although it is reportedly still "retaining a major chunk" of Apple's business rather than being dropped as a supplier entirely. Taiwanese website DigiTimes recently reported that Intel would supply "up to 50 percent" of modems for the iPhone 7 series, while CLSA Securities analyst Srini Pajjuri told investors in

Verizon Introducing $20 Fee to Upgrade Your Smartphone

Verizon customers planning on upgrading to the iPhone SE or another new smartphone should do so sooner rather than later, as the U.S.'s largest carrier has outlined plans to introduce a new $20 upgrade fee starting next week. Beginning next Monday, April 4, a new $20 flat rate charge will be applied to smartphones purchased on a Device Payment financing plan, or at full retail price, according to a leaked internal memo obtained by MacRumors. The same $20 premium will also apply to customers taking advantage of Apple's new iPhone Upgrade Program. Verizon cites "increasing support costs associated with customers switching their devices" as a reason for the new fees. The new upgrade fees will impact all consumer accounts, as well as business accounts without an ECPD profile. Verizon's existing $40 upgrade fee for customers renewing a two-year contract with a new device remains in place. The new $20 upgrade fee will be charged at the point of sale through direct Verizon sales channels, while the fee will be added to the customer's next bill when the smartphone is purchased through an indirect reseller. AT&T similarly charges $15 per smartphone added or upgraded with AT&T Next, and "bring your own" devices. Sprint also charges an upgrade or activation fee up to $36 per device. T-Mobile does not have upgrade

Verizon Again Offering 2GB of Bonus Data Per Month for XL and XXL Plans

Verizon today announced the return of one of its popular data promotions, offering an additional 2GB of shareable data per month for both new and existing customers who choose an XL or XXL Verizon data plan when upgrading to a new device with a device payment plan or activating a new line. Verizon's XL and XXL plans are available to both individuals and families, providing 12GB for $80 per month or 18GB of data for $100 month, respectively. With the additional 2GB of data, which is available for the lifetime of the plan, customers can upgrade that to 14GB or 20GB. Verizon permits up to 10 lines to be added to an account. Customers will receive an additional 2GB of data per line per month, so a family of four lines with an XL plan could potentially receive an extra 8GB of data each month to be split between them. Monthly bonus data is only available to smartphones added to a device plan, but the data itself can be shared with all devices on the account, including tablets and other connected devices. Verizon is also continuing to offer up to $650 per line to customers who switch to Verizon, trade in an old device, and purchase a new device with a device payment plan. Verizon's bonus data promotion will be available for a limited time so customers considering upgrading to an XL or XXL plan should do so in the near

T-Mobile Offers Verizon Customers Free Year of Hulu to Switch

T-Mobile has announced a fourth "Un-carrier Unwrapped" holiday promotion that offers Verizon customers 12 months of Hulu's Limited Commercials plan for free, a value of $7.99 per month or $96 annually. The offer is valid for Verizon customers that switch any phone number to a T-Mobile Simple Choice postpaid plan between December 11 and December 17. Verizon customers who switch to T-Mobile will receive a text message with a $100 Hulu subscription gift code, enough to pay for more than 12 months of Hulu's Limited Commercials plan. Verizon customers can combine the offer with T-Mobile's Carrier Freedom promotion, which provides up to $650 towards a balance owing or to pay off early termination fees (ETFs) with an eligible device trade-in. T-Mobile is also offering Verizon customers that switch up to half off its lineup of financed in-store accessories:That could mean as much as a $125 discount on the hottest mobile gifts, like the latest smartwatches, UE Boom and JBL Bluetooth speakers, top-of-the-line headphones, Fitbit fitness trackers, Guitar Hero Live for iOS and more.This limited time offer is part of T-Mobile's monthlong "Un-carrier Unwrapped" holiday promotion that offered three months of free unlimited LTE data to Simple Choice customers, a $200 bill credit for Sprint customers and $200 off a 128GB iPhone 6s for AT&T customers.

Verizon's Wi-Fi Calling Coming to Galaxy S6 on Monday, iPhone 'Early Next Year'

Verizon yesterday announced that it will begin rolling out support for Wi-Fi Calling next week, starting on Monday with Samsung's Galaxy S6 and S6 Edge. iPhone users will need to wait a bit longer, with an update enabling the feature expected "early next year." Wi-Fi Calling will initially be available on the Samsung Galaxy S 6 and Samsung Galaxy S 6 Edge and will be rolled out as a software update in phases. Additional Android and iOS devices will receive Wi-Fi Calling capabilities via future software updates expected early next year.Wi-Fi Calling allows phone calls to be automatically placed over Wi-Fi connections in areas where cellular service is poor, seamlessly transitioning between cellular and Wi-Fi as needed. Sprint and T-Mobile have supported the feature for some time, and AT&T launched its support in early October. AT&T made waves by claiming Sprint and T-Mobile have been offering the feature illegally, due to Federal Communications Commission requirements for supporting a teletypewriter (TTY) feature for deaf and hard-of-hearing users. AT&T received its waiver from the FCC just days later, and Verizon followed with its own request, with the FCC approving it

Verizon Gets Green Light on FCC Waiver Needed for Wi-Fi Calling

Verizon Wireless is the only major carrier in the United States that has not introduced Wi-Fi calling, but it appears that could change in the near future as the FCC today approved the company's request for an FCC waiver [PDF] that will allow it to move ahead with its plans. Like AT&T, Verizon applied for an FCC waiver to delay implementing a teletypewriter (TTY) service for deaf and hard-of-hearing people until December 31, 2017. Verizon plans to use real-time text (RTT) as an alternative and the waiver will allow it to avoid offering a TTY service until its RTT technology is deployed and operational. On its website, Verizon says it plans to support Wi-Fi calling "in the future," but has not specified when Wi-Fi calling could be implemented. When AT&T was approved for Wi-Fi calling, the feature was turned on within days of receiving the go ahead from the FCC. Wi-Fi calling will allow Verizon customers to make phone calls over Wi-Fi in situations where their cellular signal is low, automatically transitioning between Wi-Fi and a cellular connection as needed. AT&T, Sprint, and T-Mobile have all already implemented Wi-Fi calling, but Sprint and T-Mobile have done so without obtaining the necessary waivers from the

Verizon Customers on Grandfathered Unlimited Data Plans Face $20 Price Increase

Verizon customers with grandfathered unlimited data plans, which the carrier stopped offering to new customers in 2011, face a $20 increase in their monthly bill starting November 15, according to CNET. The monthly cost of unlimited data will rise from $30 to $50 as a result. The rate increase is yet another move by Verizon to encourage customers to move from unlimited data plans to tiered data plans. Less than 1% of Verizon customers still have an unlimited data plan, according to a company spokesperson, but those remaining few are often stubborn about switching. Verizon customers with unlimited data plans are required to pay full retail price for smartphones, although grandfathered subscribers do qualify for the company's monthly installment plan for new devices. In the United States, Sprint and T-Mobile are the two largest nationwide carriers that continue to offer unlimited data plans. AT&T stopped offering unlimited data to new customers in

Verizon Introduces New Monthly Service Plans, Eliminating Smartphone Subsidies for New Customers

Verizon today announced that the company will be introducing a new set of smartphone rate plans for its customers while simultaneously eliminating the traditional subsidized two-year contract option for new users joining the network. The new plans come in four sizes of data allotments, and will go into effect officially on August 13. Once customers choose the smartphone they want to pay for on its own monthly cost, they will then choose which data option they need for their plan. The new plans are going to apply to both single lines but can also be shared with up to ten devices on one plan. Verizon likens the new plan options as a simplified version of its former offerings. Many things in our lives come in familiar sizes. Morning coffee? A medium, please. New t-shirt? That’s a large – at least for now. From small to XL, everyone understands these common sizing options. Beginning August 13, our newest price plan will offer four easy sizes of data to match how our customers use wireless service. These new data options come in sizes just like other things we buy: -Small: $30/month for 1GB of shareable data -Medium: $45/month for 3GB of shareable data -Large: $60/month for 6GB of shareable data -X-Large: $80/month for 12GB of shareable data With the new plan structure, monthly device access charges will be priced at $20 for smartphones, $10 for tablets and Jetpack MiFis, and $5 for "connected device lines" such as smart watches. These device access charges are, of course, in addition to one of the four data options each customer

Verizon Wireless Lets Customers Opt Out of Tracking 'Perma-Cookies'

Last year, Verizon and AT&T made headlines when researchers discovered they had been engaging in some unsavory customer tracking techniques, using unique identifier numbers or "perma-cookies" to track the websites that customers visited on their cellular devices to deliver targeted advertisements, a practice called "Relevant Advertising." Following customer backlash, AT&T stopped using the hidden web tracking codes to keep tabs on the websites that its customers visited, but Verizon continued on with its Relevant Advertising program, which it's been using for approximately two years. While there was an option to opt out of Verizon's program, opting out did not stop the intrusive code from being inserted into the URLs of Verizon customers, leaving a security hole that could let advertisers exploit Verizon customers. As of today, The New York Times reports that Verizon has given its customers a true opt out option that does not insert the identifying tracking codes (or UIDH) into the URLs of customers who opt not to be tracked, as it promised to do in January.In a statement, Debra Lewis, a Verizon spokeswoman, said privacy is a "central consideration" for the company when it develops new products and services. "As the mobile advertising ecosystem evolves, and our advertising business grows, delivering solutions with best-in-class privacy protections remains our focus," Ms. Lewis said. "As a reminder, we never share information with third parties that identifies our customers as part of our advertising programs.Verizon customers can opt out of the Relevant

Verizon Drops Many Data Plan Prices by $10 Per Month

Verizon today announced (via Re/code) that it is planning on dropping the price of most of its More Everything data plans by $10 per month, making its service offerings more appealing in the increasingly competitive cellular market. Verizon's 1GB data plan is now priced at $30 instead of $40, and a 2GB plan is priced at $40 instead of 50. Price drops extend all the way up to 8GB, available for $85 rather than $90, and there's also a $10 price cut on the company's highest tier 20GB plan, which is now available for $140 instead of $150. The revamped pricing tiers are available to both new customers and existing customers, but current Verizon subscribers must go to the MyVerizon site on Thursday to opt in to a new plan to get the discount as their bills will not be updated automatically. Verizon's price cuts follow continued efforts by T-Mobile to shake up the mobile industry. T-Mobile has introduced a range of Un-Carrier options since 2013, uncoupling device costs from service costs, paying early termination fees, and more. Most recently, T-Mobile announced a "Data Stash" program that allows customers to save unused data for up to 12 months. Sprint has also been offering aggressive promotions and discounts in an effort to draw customers from AT&T and

Verizon Executive Potentially Hints at iPhone Launch in Fourth Quarter 2012

As noted by CNET, Verizon Chief Financial Officer Fran Shammo made a comment during today's earnings release conference call that many are interpreting as a hint that the next-generation iPhone will be launching in the fourth quarter of this year.Apple's next iteration of the iPhone could drop in the fourth quarter. That's according to Verizon CFO Fran Shammo, who hinted at the possible timing during the company's quarterly conference call today with a vague reference to a major phone the carrier expects to launch in the fourth quarter.Shammo's exact statement was captured by The Verge:When asked what might have held customers back from upgrading their devices in Q2, Shammo said that "of course there's always that, uh, rumor mill out there with a new phone coming out there in the fourth quarter, so people may be waiting." While there's a chance that he was referring to the next Nexus phone, this felt more like a thinly-veiled reference to the oft-rumored "new iPhone."Rumors have been pegging the launch of the next-generation iPhone for the September/October timeframe, but with Verizon's fourth quarter not starting until October 1, Shammo's comment would point toward the latter half of the rumored timeframe. Rendering of next-generation iPhone based on leaked parts and rumors Shammo could pass his comments off as simply an acknowledgment of the circulating rumors with no inside information coloring his perspective, but observers searching for any hints of Apple's plans are clearly wondering whether the timeframe mentioned by Shammo was indeed based on Apple's

Verizon Reiterates Claims of World-Mode Next-Generation iPhone, Simultaneous With AT&T Debut

Reuters reports that Verizon Chief Financial Officer Fran Shammo today reiterated his earlier claim that the next-generation iPhone will in fact be a "world mode" device capable of running on both GSM and CDMA. Furthermore, Shammo noted that Verizon will be able to launch the iPhone simultaneously with the device's debut on rival AT&T.While Verizon has sold fewer iPhones than some analysts expected, Shammo said he was happy with sales of the "six-month-old phone" that only works in some countries. When the next iPhone model launches Verizon will be able to offer it at the same time as AT&T. Verizon's version will also work in as many countries as AT&T's iPhone, which has global coverage, Shammo said.Shammo also addressed the topic of LTE 4G compatibility for the iPhone, calling it "a bigger issue for Apple" in seemingly hinting that the device will not support the technology, in line with recent reports pointing to a lack of LTE chipsets meeting Apple's design and power requirements.Shammo said that even if the next iPhone does not support LTE, Verizon will have enough high-speed alternatives to sell. "I think it's a bigger issue for Apple than it is for us," he said. "Depending on where Apple plays, that's where we'll sell."Finally, Shammo confirmed that Verizon will drop unlimited data plans by this summer, moving instead to a tiered system used by AT&T and other carriers that charges customers more if they use greater amounts of data. Verizon hopes to offset this shift somewhat by introducing family plans for data, allowing multiple devices to share from a

Verizon CFO Reveals Next iPhone to Be a 'Global Device'

Qualcomm's "world-mode" MDM6600 wireless chip found in CDMA iPhone 4 and iPad 2 (Source: iFixit's Verizon iPhone teardown) As noted by Barron's, Verizon Chief Financial Officer Fran Shammo revealed during a conference call discussing the carrier's earnings announcement that Apple's next iPhone will be a "global device", presumably referring to a world-mode phone supporting both GSM and CDMA connectivity rather than having separate models for each network standard. Verizon CFO Fran Shammo, asked about the sluggishness of the company's ARPU growth in Q1, when the iPhone was introduced - growth was just 2.2%, compared to 2.5% in Q4, remarked: "The fluctuation, I believe, will come when a new device from Apple is launched, whenever that may be, and that we will be, on the first time, on equal footing with our competitors on a new phone hitting the market, which will also be a global device."The existing CDMA iPhone 4 already carries a world-mode wireless chip from Qualcomm inside it, but the company presumably opted to build the device as CDMA-only in order to simplify the antenna construction. The iPad 2 carries the same wireless chip, but Apple still decided not to build a universal global device capable of operating on either standard. But if Shammo's comment is correct, it appears that Apple may finally make the leap to a single design supporting both CDMA and GSM with the release of the fifth-generation iPhone rumored for introduction in