International Roaming Outage Affecting Verizon, AT&T, T-Mobile Customers [Updated]

There appears to be an ongoing outage with international roaming across multiple cellular networks, with Verizon, AT&T, and T-Mobile customers abroad complaining about the issue on social networks and cellular community forums.

Customers traveling internationally have been without service since late Wednesday for hours at a time, with many losing cellular, text, and data. That has left many users unable to call their cellular provider hotline or access online chat help without a Wi-Fi network.

Based on feedback from customers that have managed to contact support, the providers are aware of the issue with international roaming and are actively working on resolving it, although there have been reports that this could take several hours. We'll update this article as soon as we learn more.

Update 1: There are reports that AT&T and T-Mobile customers abroad are also being affected by the outage, suggesting it could be the result of a wider network problem. We have updated the story headline to reflect the development.

Update 2: Bloomberg reports that a Verizon customer service representative who was contacted from the UK on Thursday said that it's an ongoing issue that engineers are working to address.

Update 3: The multi-network outage is related to issues at international connection partner Syniverse, according to a person familiar with the situation. The company says the estimated time of restoration is 12 hours up to 24 hours.

Tag: Verizon

Popular Stories

iPhone 16 Pro Sizes Feature

iPhone 16 Series Is Just Two Months Away: Everything We Know

Monday July 15, 2024 4:44 am PDT by
Apple typically releases its new iPhone series around mid-September, which means we are about two months out from the launch of the iPhone 16. Like the iPhone 15 series, this year's lineup is expected to stick with four models – iPhone 16, iPhone 16 Plus, iPhone 16 Pro, and iPhone 16 Pro Max – although there are plenty of design differences and new features to take into account. To bring ...
macbook pro january

Best Buy's Black Friday in July Sale Takes Up to $700 Off M3 MacBook Pro for Members

Monday July 15, 2024 11:05 am PDT by
Best Buy's "Black Friday in July" sale is in full swing today, and in addition to a few iPad Air discounts we shared earlier, there are also some steep markdowns on the M3 MacBook Pro. You will need a My Best Buy Plus or Total membership in order to get some of these deals. Note: MacRumors is an affiliate partner with Best Buy. When you click a link and make a purchase, we may receive a small...
ipaos 18 image playground

Apple Releases First iOS 18 and iPadOS 18 Public Betas

Monday July 15, 2024 1:16 pm PDT by
Apple today provided the first betas of iOS 18 and iPadOS 18 to public beta testers, bringing the new software to the general public for the first time since the Worldwide Developers Conference in June. Apple has seeded three developer betas so far, and the first public beta includes the same content that's in the third developer beta. Subscribe to the MacRumors YouTube channel for more videos. ...

Apple's AirPods Pro 2 vs. Samsung's Galaxy Buds3 Pro

Saturday July 13, 2024 8:00 am PDT by
Samsung this week introduced its latest earbuds, the Galaxy Buds3 Pro, which look quite a bit like Apple's AirPods Pro 2. Given the similarities, we thought we'd compare Samsung's new earbuds to the AirPods Pro. Subscribe to the MacRumors YouTube channel for more videos. Design wise, you could potentially mistake Samsung's Galaxy Buds3 Pro for the AirPods Pro. The Buds3 Pro have the same...
Beyond iPhone 13 Better Blue Face ID Single Camera Hole

10 Reasons to Wait for Next Year's iPhone 17

Monday July 8, 2024 5:00 am PDT by
Apple's iPhone development roadmap runs several years into the future and the company is continually working with suppliers on several successive iPhone models simultaneously, which is why we sometimes get rumored feature leaks so far ahead of launch. The iPhone 17 series is no different – already we have some idea of what to expect from Apple's 2025 smartphone lineup. If you plan to skip...
Generic iOS 18 Feature Real Mock

Apple Seeds Revised Third Betas of iOS 18 and iPadOS 18 to Developers

Monday July 15, 2024 10:09 am PDT by
Apple today seeded updated third betas iOS 18 and iPadOS 18 to developers for testing purposes, with the software coming a week after Apple initially released the third betas. Registered developers are able to opt into the betas by opening up the Settings app, going to the Software Update section, tapping on the "Beta Updates" option, and toggling on the ‌iOS 18/iPadOS 18‌ Developer Beta ...

Top Rated Comments

Michael Scrip Avatar
3 weeks ago
It must have been the new logo...

Score: 10 Votes (Like | Disagree)
mjs916 Avatar
3 weeks ago

I'm always curious with issues like this, do people seriously think that a vendor is just going to sit around and not work on the problem? While their networks aren't as robust as they like us to think, they are going to resolve these issues if nothing else to avoid government hassling them for causing an outage.
If you call and yell at the front line workers they can fix it immediately by pressing the “fix it now” button.

You just have to yell at them the right way for the right amount of time until they are willing to press the button.

Many try, but the correct combination of screaming and timing is elusive.
Score: 7 Votes (Like | Disagree)
Polinsky Avatar
3 weeks ago

This screwed me so bad yesterday in Mexico City. Carrier left us out to dry. I’m leaving Verizon over this. What I went through yesterday when this randomly happened in a random neighborhood of CDMX I will never forgive this company for.
If you read the article, you'd know that the problem affected other carriers. So, who will you switch to since many carriers were affected. And apparently, the problem is with a company that handles international calls for many carriers. Your outrage is directed at the wrong entity!
Score: 7 Votes (Like | Disagree)
vegetassj4 Avatar
3 weeks ago
Darth Testious: Only through me can you achieve a signal greater than any WiFi.

Attachment Image
Score: 6 Votes (Like | Disagree)
roar08 Avatar
3 weeks ago
It's interesting how issues like this expose (often) deep, single points of failure (e.g. Syniverse).
Score: 6 Votes (Like | Disagree)
alexandr Avatar
3 weeks ago

My Apple Pay also didn’t work in Germany earlier. Thankfully I had cash on me. Is the world ending?
Yes, an Apple Pay outage is one of the signs.
Score: 5 Votes (Like | Disagree)