iPhone Slowdown

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Apple in iOS 10.2.1 introduced power management features for older iPhones to prevent unexpected shutdowns during times of peak power draw on devices with degraded batteries.

These power management features throttle the processor on older iPhones with less than optimal batteries, resulting in slower performance. Though introduced early in 2017, the power management features were not widely publicized until late 2017, leading many customers to feel deceived by Apple.

Apple has apologized for not better explaining how battery health could impact performance and has since implemented a policy offering no-questions-asked $29 battery replacements for the iPhone 6 and later.

iOS 11.3 introduced more detailed information about battery health, letting customers know if the state of their battery is impacting processor performance. The update will also allow the power management feature to be turned off. Currently, the iPhone 6, 6 Plus, 6s, 6s Plus, 7, 7 Plus, and SE are affected, but the processor is only slowed down occasionally when the battery can't meet the power demands of system intensive tasks.

Replacing a degraded battery with a fresh battery successfully eliminates the power management feature and restores a device that was previously being throttled to its full performance capacity.

Apple is facing multiple lawsuits and government inquiries about its decision to throttle processor performance, but the company is adamant that the feature was not introduced to prompt customers to buy a new iPhone. Instead, it is meant to extend the life of an iPhone as long as possible, because in Apple's opinion, an iPhone that occasionally sees slower performance is preferable to one that shuts down.

To regain customer trust following criticism over its failure to disclose the throttling, Apple is offering $29 battery replacements through the end of 2018 as well as a $50 credit to customers who paid for an out-of-warranty battery replacement for the iPhone 6 and later in 2017.

'iPhone Slowdown' Guides

How to Disable Apple's Performance Management Features in Older iPhones in the iOS 11.3 Beta

Starting with the second beta of iOS 11.3, Apple has introduced a new "Battery Health" feature that's designed to provide you with more information about the state of your battery and whether or not it's impacting device performance. If your iPhone has a degraded battery that is leading to throttling issues, the "Battery Health" section will let you know about it, and it will provide an option to turn off performance management to put a stop to any throttling that's going on. There are, however, some nuances to this feature that you need to know about, which we'll outline below. When Installing iOS 11.3 When you first install the iOS 11.3 update, all performance management features that might have been enabled are automatically disabled. So when you first install the beta, you don't need to do anything because performance management is turned off. You will, however, need to watch out for an unexpected shutdown that turns your device off, because if this happens and you have a bad battery, performance management will be turned back on. More on this below. Accessing Battery Health You can check out the status of your battery in the new Battery Health section, which will tell you the maximum capacity of the battery in your iPhone and whether or not it's running at peak performance capacity. Here's how to get to it: Open up the Settings app. Scroll down to "Battery" and tap it. Tap on "Battery Health." All the info you need to know about your battery is listed here. Maximum Capacity will let you know how your battery is performing overall, and it

'iPhone Slowdown' Articles

Apple Forced to Add Notice About iPhone Slowdown Saga on Italian Homepage

Last year, the Italian Competition Authority hit Apple with a 10 million euro fine over "dishonest commercial practices" related to an iPhone performance management system it introduced in iOS 10.2.1 without informing customers. The antitrust watchdog said the update was a form of planned obsolescence. As a result of the investigation, Apple has been forced to add a consumer protection notice about these "incorrect" practices on its Italian homepage. The notice, loosely translated below, was spotted by setteBIT on Twitter.Apple, Apple Distribution International, Apple Italia, and Apple Retail Italia have led consumers in possession of an iPhone 6, iPhone 6 Plus, iPhone 6s Plus, or iPhone 6s Plus to install iOS 10 and subsequent updates without providing adequate information about the impact of that choice on the performance of the smartphones and without offering (in a timely manner) any means of restoring the original functionality of the devices in the event of a proven decrease in performance following the update (such as downgrading or a battery replacement at reasonable costs). This practice was assessed incorrect, pursuant to Articles 20, 21, 22, and 24 of Legislative Decree No. 206 of the Italian Consumer Code by the Italian Competition Authority.For those who need a refresher about the iPhone slowdown saga, read our lengthy FAQ. Here's a key excerpt:Why is Apple slowing down some older iPhone models? iPhones, like many other consumer electronics, are powered by lithium-ion batteries, which have a limited lifespan. As the battery in your iPhone ages, its

Apple Replaced 11 Million iPhone Batteries in 2018, Up From 1 to 2 Million

Apple replaced a total of 11 million iPhone batteries under the $29 battery replacement program that was introduced at the end of 2017 and ran through 2018 before ending on December 31, 2018. The tidbit was shared by Tim Cook at a recent all-hands meeting with Apple employees and relayed by Daring Fireball's John Gruber, who heard the information from an unnamed source. Apple replaced approximately 9 to 10 million more batteries than it would have during a normal year, said Cook. Apple normally replaces 1 to 2 million batteries each year. Cook cited the battery replacement program as one of the reasons why Apple's Q1 2019 guidance was cut earlier this month after poorer than expected iPhone sales. Apple now expects revenue of $84 billion, down from a November estimate of $89 to $93 billion. It's not entirely clear why Apple didn't know how the battery replacement program would impact sales earlier in the year given that it ran throughout 2018, but Gruber speculates that while Apple knew battery replacements were higher than normal, the true effect of the replacement program did not become known until the new iPhone XS and XR models were released and fewer people upgraded. Apple initiated the $29 battery replacement program after outcry over an iOS 10 update introduced a power management feature that slowed the performance of some older iPhones with degrading batteries. The power management features were designed to prevent unexpected shutdowns and prolong the iPhone's life, but some customers saw it as proof of planned obsolescence. Apple apologized for

Make Sure to Get Your $29 iPhone Battery Replacements Soon as Apple's Discount Program is Set to End on December 31

If you have an iPhone that needs a battery replacement, it's a good idea to get it fixed soon as Apple's $29 battery replacement program is set to end on December 31, 2018. Apple is still offering $29 battery replacements for the iPhone SE, 6, 6 Plus, 6s, 6s Plus, 7, 7 Plus, 8, 8 Plus, and X. All of these devices are eligible for a discounted $29 battery following the processor slowdown scandal that Apple faced earlier this year. Subscribe to the MacRumors YouTube channel for more videos. Battery Replacement Cost After Program Ends After December 31, 2018, replacement iPhone batteries will return to regular price. For most iPhones, replacement batteries will be priced at $49, with the exception of the iPhone X. Apple will charge $69 for an iPhone X battery replacement. The iPhone XS, XS Max, and XR are not eligible for $29 replacement batteries as these devices were released well after the battery issue first came to light and are still under warranty. How to Initiate a Battery Replacement To initiate a battery replacement, use Apple's battery support site. You can take your iPhone to an Apple retail store, an Apple Authorized Service Provider, or send it in for replacement at an Apple Repair Center. With both replacement methods, Apple warns that it could take up to five business days, but in-store battery replacements are often completed more quickly. Some mail-in repairs can take as long as nine days. Any damage that impairs the replacement of the battery, such as a cracked screen, will need to be repaired first before the battery can be swapped out

Italy Fining Apple 10M Euros for 'Dishonest Commercial Practices' Related to iPhone Throttling

Nearly one year after reports began circling about Apple's throttling of older iPhones with degraded batteries, Italy's antitrust authority is now fining Apple 10 million euros (about $11.5 million USD) for "planned obsolescence" of its smartphones (via The Korea Herald). The fine on Apple follows Italy's investigation into iPhone battery slowdowns that began back in January, and the Italian authority is also fining Samsung $5.7 million for similar reasons. In a statement, the Italian authority said that "Apple and Samsung implemented dishonest commercial practices" with their respective smartphones, thanks to operating system updates that "caused serious malfunctions and significantly reduced performance, thus accelerating phones' substitution." This is the definition of planned obsolescence, which Apple has refuted numerous times in the past. Most recently, Apple's VP of marketing Greg Joswiak called the idea of planned obsolescence "the craziest thinking in the world." According to Reuters, Apple was fined more than Samsung because it failed to give customers clear information about how to maintain or eventually replace smartphone batteries. The anti-trust body said in a statement that some Apple and Samsung firmware updates “had caused serious dysfunctions and reduced performance significantly, thereby accelerating the process of replacing them”. It added the two firms had not provided clients adequate information about the impact of the new software “or any means of restoring the original functionality of the products”. When the reports began

Apple Shares New Pricing for Battery Replacements Starting January 1, 2019

Since the end of 2017, Apple has been offering battery replacements for a discounted price of $29 to appease customers who were upset at device throttling resulting from degraded battery performance. When announcing the new inexpensive battery replacement pricing, Apple promised to offer the discounted price for the entirety of 2018. Now that we're nearing the end of the year, Apple has provided us with an updated support document on what battery replacements will be priced at after the price drop expires. Starting on January 1, 2019, battery replacements for the iPhone SE, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone 7, iPhone 7 Plus, iPhone 8, and iPhone 8 Plus will be priced at $49, up from $29. iPhone XS, iPhone XS Max, and iPhone XR battery replacements will cost $69, as will iPhone X battery replacements, and batteries for all older iPhones will cost $79. At $49 and $69 for most devices, Apple is dropping the price of its battery repairs overall. Before the entire throttling snafu that resulted in the price drop, battery replacements cost $79. Devices that are under an AppleCare+ or AppleCare+ Theft and Loss plan will not incur a fee if a battery replacement is required. Customers with older iPhones that want to take advantage of the $29 battery replacement pricing should schedule a replacement before the end of 2018 before prices go

Apple CEO Tim Cook 'The Smartphone Market is Very Healthy'

During today's earnings call covering the third fiscal quarter of 2018, Apple CEO Tim Cook was questioned about the health of the smartphone market and the impact the company's choice to offer low-cost battery replacements might have on replacement cycles. In response, Cook said that he believes the smartphone market is "very healthy. "It's the best market to be in for someone in the business that we're in," said Cook. "Whether it grows one percent or two percent or five percent or six percent or 10 percent or shrinks one or two percent, it's a great market because it's just huge." iPhone revenue, Cook pointed out, was up 20 percent during the quarter compared to the third quarter of 2017, and Apple has seen mid-single digit growth averages on a weekly sales basis and double-digit growth on an ASP basis. Apple sold a total of 41.3 million iPhones during the quarter, bringing in revenue of nearly $30 billion. The iPhone X continued to be the most popular iPhone during the quarter. Cook said that he does believe replacement cycles are lengthening, and he says the "major catalyst" for that has been the fact that subsidized plans have become a much smaller percentage of total sales around the world. Apple's goal is to make great products to encourage customers to purchase new devices.I think for us, the thing we always have to do is come out with a really great, innovative product. I think iPhone X shows that when you deliver that, there's enough people out there that will like that, and it can be a really great business.In a separate response given to a question

78 More Customers Sue Apple Over 'Secretly Throttling' Older iPhones in Latest Class Action

Class action lawsuits continue to mount against Apple over the iPhone Slowdown saga. For those unaware, late last year, Apple admitted that it throttles the maximum performance of some older iPhone models with chemically aged batteries when necessary in order to prevent the devices from unexpectedly shutting down. Apple views this as a feature intended to provide the best user experience possible, and make iPhones last as long as possible, but it wasn't very transparent about the changes, leading some customers to believe that Apple is purposefully slowing down older iPhones as a form of planned obsolescence. In an apology letter to customers over its lack of communication, Apple emphatically denied that it would ever "do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades." Not everyone believes Apple, however, as a group of 78 customers from multiple states have jointly filed a class action lawsuit against Apple this week, accusing the company of "secretly throttling" older iPhones to force customers to upgrade to a newer iPhone, calling it "one of the largest consumer frauds in history." The full complaint is exhaustive, as most court documents are, but the gist of it is that Apple allegedly committed fraud by secretly slowing down older iPhones as part of a money-making scheme. Through these actions, Apple is accused of violating California's Consumer Legal Remedies Act and other laws. An excerpt from the complaint, filed in a U.S. district court in San Jose on Monday and

Apple Executive Greg Joswiak Dismisses Planned Obsolescence as 'Craziest Thinking in the World'

Daring Fireball writer John Gruber sat down with Apple's VP of marketing Greg Joswiak and VP of AR/VR engineering Mike Rockwell at the California Theatre on Tuesday for a live recording of his The Talk Show podcast. MacRumors was in attendance during the interview, which reflected on a wide range of topics, including augmented reality, privacy, the latest software updates, and other announcements from the WWDC keynote on Monday. A replay of the event is also available on YouTube, starting around the 29:40 mark. One of those announcements, revealed by software engineering chief Craig Federighi, was that iOS 12 more quickly ramps up peak performance when needed for a faster and more responsive experience on all supported devices, going all the way back to the iPhone 5s and iPad Air, both released in 2013. On an iPhone 6 Plus running iOS 12, for example, Apple says the keyboard appears up to 50 percent faster, apps launch up to twice as fast under heavy load, and the camera opens up to 70 percent faster from the lock screen. Gruber expressed that part of Apple's emphasis on those performance improvements on stage must be to counter the notion of planned obsolescence, or the idea that it deliberately slows down older iPhones with software updates to drive customers to upgrade to the latest and greatest models. Joswiak quickly dismissed the idea as "about the craziest thinking in the world," and talked up iOS 12 as a "really good update." "Which is about the craziest thinking in the world, where I give you a shitty experience so you go buy our new

Apple Offering $50 Credit to Customers Who Paid for iPhone 6 and Later Battery Replacements From January to December 2017

Apple is providing a $50 credit to all customers who paid for an out-of warranty battery replacement for an iPhone 6 or later between the dates of January 1, 2017 and December 28, 2017, the company announced today. The $50 credit is an extension of Apple's $29 battery replacement program, which went into effect in December of 2017 to provide lower-cost battery replacement options to customers potentially affected by performance throttling due to battery degradation. All customers who had a battery replacement from an Apple Store, Apple Repair Center, or an Apple Authorized Service Provider are eligible for the $50 credit, which will be provided as an electronic funds transfer or a credit on the credit card used to pay for the battery replacement. Apple is only issuing refunds for replacements completed at an Apple authorized service location, so those who may have received repairs from a third-party repair outlet will not be eligible for a refund. The program is available to customers who paid the full $79 price for an out-of-warranty battery replacement on an iPhone 6, 6 Plus, SE, 6s, 6s Plus, 7, or 7 Plus. The $50 credit will bring the price paid for the replacement down to $29, the same price Apple is charging for replacement batteries through the end of 2018. While Apple is offering $50 in the United States, battery replacement credits in other countries will vary based on the original price of the out-of-warranty replacement. Those who paid for an out-of-warranty battery replacement will be contacted by Apple via email between May 23 and July 27 with

Apple Says Inventory of All iPhone Replacement Batteries Now Available Without Delay

iPhone users who have been waiting to take advantage of Apple's discounted battery replacement offer may be in luck. Apple has confirmed that "service inventory of all iPhone replacement batteries is now available without delay," in an internal memo distributed to Apple Stores and its network of Apple Authorized Service Providers on April 27. The document was obtained by MacRumors from a reliable source. What this means is that Apple Stores and Apple Authorized Service Providers can now order iPhone replacement batteries from Apple and receive them without facing extended shipping delays, but that doesn't necessarily mean that every Apple Store or authorized repair shop will have supply available right away. The information that Apple shared in this internal memo likely applies worldwide, but as with any supply-demand situation, availability of replacement batteries will likely vary by Apple Store and region. Apple's support website still notes that the replacement process may take up to five business days. Apple previously said that replacement batteries for select iPhone models may be in short supply until late March or early April, and that certainly proved to be the case, as some but not all customers to date have been required to wait up to several weeks for their iPhones to be serviced and returned. In fact, multiple sources have informed MacRumors that Apple hired third-party contractors, or reassigned existing AppleCare employees in some cases, to help clear the backlog of iPhone battery replacements at some of its stores. Apple lowered its

Israeli Consumer Protection Bureau Launches Investigation Into Apple Over iPhone Slowdown Controversy

Israel is the latest country to launch an investigation into Apple over the ongoing iPhone slowdown issue that saw the company fail to adequately inform users about a 2017 software update that could result in slower performance on some older iPhones with degraded batteries. The Israeli Consumer Protection on Fair Trade Authority on Tuesday said it had launched an investigation into Apple over Apple's failure to disclose the details of the iOS 10.2.1 software update that introduced the changes, reports Reuters. The head of Apple in Israel, Tony Friedman, has been questioned as part of the investigation. Israel's Fair Trade Authority has confirmed that it could levy "significant fines" against Apple in civil proceedings, but says it is too early in the investigation to discuss the possibility. Apple implemented iOS 10.2.1 with power management features in January of 2017 to cut down on instances of unexpected shutdowns in iPhones with degraded batteries, but it wasn't until December of 2017 that the full scope of the update became clear and consumers learned that some devices were being throttled. Apple has since offered low-cost battery replacements and instituted new features in iOS 11.3 that both disable the power management features until an unexpected shutdown is detected and provide additional information on the health of an iPhone's battery and whether or not the battery status has resulted in processor slowdowns. The update also gives consumers the option to choose device shutdowns over power management with a toggle to turn the management feature off

iPhone Slowdown Lawsuits Ordered to Be Centralized in Northern California District Court

Apple's legal battle against dozens of iPhone slowdown class action lawsuits will take place in a courtroom near its headquarters. The U.S. Judicial Panel on Multidistrict Litigation today disclosed it has ordered [PDF] all iPhone slowdown lawsuits to be transferred to the U.S. District Court for Northern California and, with the consent of that court, assigned to the Honorable Judge Edward J. Davila for consolidated pretrial proceedings. More than half of the 61 lawsuits—and counting—were filed in the Northern District of California to begin with, so centralization of the remaining complaints filed in other states should help to streamline the legal process. An excerpt from the order:These actions share factual questions arising from allegations that Apple included code in updates to its mobile operating system (iOS) that significantly reduced the performance of older-model iPhones. Plaintiffs also allege that Apple misrepresented the nature of the iOS updates and failed to adequately disclose to iPhone owners the impact the iOS updates would have on the performance of their iPhones. Discovery regarding the engineering of the iPhone and the iOS updates likely will be technical and complex. Plaintiffs assert similar causes of action for false advertising, alleged unfair business practices, trespass to chattels, breach of contract, and unjust enrichment. Moreover, plaintiffs bring these actions on behalf of overlapping putative classes of iPhone owners.The first lawsuit was filed in late December, after Apple revealed that it throttles the maximum performance

Apple Testifies on iPhone Throttling Before Canadian Parliamentary Committee

Apple's Canada division and Geekbench maker John Poole today testified before a House of Commons committee on industry, science, and technology in Canada to address the power management features Apple introduced in older iPhones in iOS 10.2.1, reports iMore. Poole was on hand because back in late December, he used his Geekbench platform to confirm the link between degraded iPhone batteries in older iPhones and processor slowdowns, which Apple had not, at the time, clearly explained. Apple Canada was there to answer questions and share facts about why Apple implemented the feature in the first place, a topic that's been previously covered in support documents and a letter to customers. As part of Apple's testimony, Jacqueline Famulak, Apple Canada's Manager of Legal and Government Affairs, provided a lengthy statement that largely repeats prior statements Apple has offered in the United States. Famulak reiterated that Apple would "never intentionally" shorten the life of an Apple product to drive customer upgrades, and she explained that Apple added power management features in iOS 10.2.1 to allow customers to continue to use iPhones with aging batteries. A portion of the statement shared by iMore:First, Apple would never intentionally do anything to shorten the life of any Apple product or degrade the user experience in order to drive customer upgrades. Apple's entire philosophy and ethic is built around the goal of delivering cutting-edge devices that our customers love. Our motivation is always the user. Second, Apple's actions related to performance of

Wait Times for iPhone Battery Replacements Increasing

Customers aiming to get a battery replacement for an older iPhone with a degraded battery are facing longer wait times than ever, according to new data shared by Barclays. Average wait times for a new battery have jumped up to 2.7 to 4.5 weeks based on a series of Apple Store checks conducted by Barclays analyst Mark Moskowitz (via Business Insider). That's up from around 2.3 to 4.5 weeks earlier in the year. MacRumors has received complaints from customers who are facing long wait times for replacements and who have, in some cases, been waiting for weeks to hear back from Apple about previously requested battery replacements. When you initiate a battery replacement from Apple, stores typically need to order the part from Apple and then let you know when the new battery arrives, so getting a fresh battery isn't as simple as scheduling a Genius Bar appointment. Wait times vary based on location and by the device that needs the battery replacement. Batteries for devices like the iPhone 6 and iPhone 6s are harder to come by than batteries for the iPhone 7, and for some devices, like the iPhone 6 Plus, battery wait times have ranged into months. Back in January, Apple said that for the iPhone 6 Plus, which is no longer being sold, replacement batteries are in such short supply that customers will need to wait until March or April for a new battery. Customers who are seeking Genius Bar appointments for battery replacements are also crowding out appointment slots for customers with other issues, which is a problem in areas with few Apple Stores. According

Apple Now Faces More Than 60 Class Actions Over iPhone Slowdowns, Consolidation Likely Next Month

Apple's legal battle against accusations that it intentionally slows down older iPhones to incentivize customers to upgrade to newer models will likely take place in one courtroom near the company's headquarters in California. The U.S. Judicial Panel on Multidistrict Litigation has disclosed that it will consider consolidating dozens of iPhone performance-related complaints filed against Apple during a hearing scheduled for Thursday, March 29 in Atlanta, Georgia, as is routine for similar cases filed across multiple states. Apple currently faces 59 putative class actions across 16 district courts in the United States. The total includes 30 before Judge Edward J. Davila in the Northern District of California, where the lawsuits will likely be centralized given their overlapping claims, according to court documents obtained by MacRumors. Apple faces similar class action lawsuits in at least six other countries, including one filed with the Ontario Superior Court of Justice in Canada on Friday, according to Toronto-based law firm Rochon Genova LLP. The lawsuits have been mounting since late December, when Apple revealed that it throttles the maximum performance of some older iPhone models with chemically aged batteries when necessary in order to prevent the devices from unexpectedly shutting down. The so-called feature was introduced in iOS 10.2.1. Apple initially didn't mention the change in its iOS 10.2.1 release notes, and in a statement issued a month later, it still only mentioned vague "improvements" resulting in a significant reduction in unexpected

Apple Did Not Consider How Battery Replacement Program Would Impact iPhone Upgrade Rates

During today's earnings call covering the first quarter of 2018, Apple CEO Tim Cook was asked whether investors should be concerned about slowing upgrade rates due to Apple's battery replacement program and the fact that consumers may opt to replace their batteries instead of purchasing a new iPhone. In response, Cook said that he couldn't answer because it wasn't something that Apple took into account. Apple "did not consider, in any way, shape, or form, what it would do to upgrade rates," said Cook.We did it because we thought it was the right thing to do for our customers. I don't know what effect it will have for our investors. It was not in our thought process of deciding to do what we've done.In the same answer, Cook said the iPhone has fantastic reliability, and that the previously-owned market is continually expanding, with customers handing down older iPhones and using trade-ins to get new devices. Cook said he believes customers handing their devices down is a positive, because "the more people on iPhone, the better." Following the revelation that Apple introduced power management features that slow older iPhones in order to prevent unexpected shutdowns in devices with degraded batteries, Apple was accused of planned obsolescence and deliberately slowing devices to prompt customers to upgrade. Apple has vehemently denied that the power management features were implemented to spur customers to upgrade, and the company has said that instead, the features were meant to expand the life of an iPhone for as long as possible. Apple has apologized for the

iOS 11.3 Beta to Get Throttling Kill Switch in February as Apple Trials 'Reserve a Battery' System in Canada [Updated]

Following a report that the United States government is investigating Apple's power management function that slows down some older iPhone models, Apple issued a statement on late Tuesday confirming that it has "received questions from some government agencies" and is "responding to them." In the statement, Apple also confirmed the timing of its promised power management toggle, allowing customers with an iPhone 6 through iPhone 7 Plus to disable the function: it will be rolling out in a future iOS 11.3 beta version in February. The software update will be publicly released later this spring. Apple's full statement was shared by Axios earlier today:About a year ago, we delivered a software update that improves power management during peak workloads to avoid unexpected shutdowns on certain iPhones with older batteries. We know that iPhones have become an important part of the daily lives of our customers and our intention was to improve the customer experience. We sought to further improve the customer experience in December by announcing a significant discount on replacement batteries for certain iPhones. We also announced that we began developing a new iOS feature to show battery health and which would recommend when the user should consider replacing their battery. These actions were taken to further assist our customers and help extend the life of their iPhones. In addition, users will be able to see if the power management feature is being used to prevent unexpected shutdowns, and turn if off if they so choose. These features will be included in a developer

U.S. Government Investigating Apple's Power Management Features That Slow Older iPhones

Apple is continuing to face scrutiny over the power management features it introduced in older iPhones last year, with the U.S Department of Justice and the U.S Securities and Exchange Commission launching an investigation into the company, reports Bloomberg. The DoJ and the SEC are aiming to determine whether Apple violated security laws "concerning its disclosures" when it launched an iOS 10.2.1 update that throttled some older iPhones with degraded batteries in order to prevent unexpected device shutdowns. According to Bloomberg's sources, the government recently requested information from Apple and the investigation is in the early stages. Apple in iOS 10.2.1 introduced a new power management feature to address complaints of unexpected shutdowns in iPhone 6 and 6s iPhones. The shutdowns were caused by batteries below optimal health drawing too much power. At the time, Apple did not make it clear that to solve the issue, it was throttling the iPhone's processor at times of peak usage to limit power draw, and that lack of information has led to the company's current predicament. The full details behind the power management feature implemented in iOS 10.2.1 were not explained until benchmark testing revealed older iPhones with degraded batteries were being deliberately slowed down, and without an adequate explanation from Apple, customers were outraged and dozens of lawsuits were filed. Apple has since apologized and made reparations in the form of a new no-questions-asked discounted battery replacement program available to customers who have an iPhone

iOS 11.3 Coming This Spring With New Animoji, Vertical ARKit, Health Records, Battery Info, and More

Apple today previewed iOS 11.3, its next major iPhone, iPad, and iPod touch software update. The first beta has been seeded to developers today, with a public beta coming soon, ahead of an official release this spring. iOS 11.3 introduces new Animoji on the iPhone X, including a lion, bear, dragon, and skull. There will now be 16 characters to choose from in total, including existing ones like a pig, fox, chicken, pile of poo, and robot. iOS 11.3 will feature ARKit 1.5. In addition to horizontal surfaces like tables and chairs, Apple's updated augmented reality platform will now be able to recognize and place virtual objects on vertical surfaces like walls and doors, and more accurately map irregularly shaped surfaces like circular tables. ARKit 1.5 can find and recognize the position of 2D images such as signs, posters, and artwork, and integrate these real-world images into augmented reality experiences, such as bringing a movie poster to life. In addition, the view of the "real world" will now be in 1080p HD, up from 720p currently. The software update will introduce Business Chat, a new way for users to communicate directly with businesses within the Messages app. This feature will launch in beta following the public release of iOS 11.3 this spring, with support from select businesses, including Discover, Hilton, Lowe's, and Wells Fargo. With Business Chat, it's easy to have a conversation with a service representative, schedule an appointment or make purchases using Apple Pay in the Messages app. Business Chat doesn’t share the user’s contact

iOS 11.3 Will Allow iPhone Users to View Battery Health and Disable Apple's Power Management This Spring

Apple today announced that iOS 11.3 will provide users with an iPhone 6 or newer with more information about the health of their device's battery, including a recommendation if it needs to be serviced. In the same menu, it will also be possible to see if Apple's power management feature is active and turn it off. Apple is delivering on its promise to provide iPhone users with more visibility about battery health as part of an apology over its lack of transparency about power management changes it made starting in iOS 10.2.1. Apple is also delivering on its promise of allowing users to disable the feature, although it doesn't recommend it. The power management changes fueled an argument that Apple intentionally slows down older iPhones at wholesale to encourage customers to upgrade to newer models. Apple denied it would ever do anything to "intentionally shorten the life" of any of its products, but some critics don't believe that to be true. Apple also reduced the price of replacement batteries to $29 for iPhone 6 and newer through December 31, 2018, as another part of its apology, although supplies are running low for some iPhone models. MacRumors put together a list of frequently asked questions about Apple's power management changes for those looking for more information. The first beta of iOS 11.3 will be seeded to developers later today, followed by a public beta soon. The software update will be released to the public this spring for iPhone 5s and newer, all iPad Air and iPad Pro models, the fifth-generation iPad, iPad mini 2 and newer, and the