FTC Report Highlights Consumer Harms of Manufacturer Repair Restrictions

The U.S. Federal Trade Commission has published an in-depth report looking at how the product repair restrictions that manufacturers put in place negatively impact consumers and small businesses in various ways.

apple independent repair program
Titled "Nixing the Fix," the report covers a litany of methods that companies use to limit the ability for customers and independent business to repair their products.

Focusing on mobile phone and car manufacturers in particular, the report found that even when a warranty does not explicitly require that repairs be performed by the original manufacturer, many manufacturers restrict independent repair and repair by consumers in the following ways:

  • Product designs that complicate or prevent repair
  • Unavailability of parts and repair information
  • Designs that make independent repairs less safe
  • Policies or statements that steer consumers to manufacturer repair networks
  • Application of patent rights and enforcement of trademarks
  • Disparagement of non-OEM parts and independent repair
  • Software locks and firmware updates
  • End User License Agreements

Manufacturers including Apple have argued that these repair restrictions exist to protect intellectual property rights and prevent injuries and other negative consequences, and that opening up repair access would undermine the safety and security of their products.

However, after evaluating manufacturers' explanations for the repair restrictions via a workshop and requests for research, the FTC found "scant evidence" to support them. The report continues:

Many consumer products have become harder to fix and maintain. Repairs today often require specialized tools, difficult-to-obtain parts, and access to proprietary diagnostic software. Consumers whose products break then have limited choices.

Furthermore, the burden of repair restrictions may fall more heavily on communities of color and lower-income communities. Many Black-owned small businesses are in the repair and maintenance industries, and difficulties facing small businesses can disproportionately affect small businesses owned by people of color.

The report cites one study which found that the appearance of electronic goods was only "moderately" important to consumers, as opposed to longevity and reliability, which were "extremely" important, and suggests that the lack of information regarding repairability causes "an asymmetry in the market balance and leaves consumers unable to make the best buying decisions regarding to their own needs."

In addition, the report notes that given a choice between a low-cost repair and buying a new mobile phone, many consumers will opt for the former. In defence of this claim, it cites Apple's 2017 battery replacement program, which was introduced after Apple was found to be throttling the performance of some iPhone models to compensate for degrading batteries. In a letter to investors, CEO Tim Cook said that ‌iPhone‌ sales were lower than anticipated due to "some customers taking advantage of significantly reduced pricing for ‌iPhone‌ battery replacements."

In the conclusion of the report, which was carried out at the direction of Congress and submitted with unanimous consent, the FTC pledges to address what it perceives as unfair restrictions by pursuing "appropriate law enforcement and regulatory options, as well as consumer education, consistent with our statutory authority."

The FTC also suggests that consumers can help to redress the balance by reporting when manufacturers aren't obeying the existing rules regarding repairs.

"This is a great step in the right direction," said iFixit CEO Kyle Wiens, commenting on the report. "The bi-partisan report shows that FTC knows that the market has not regulated itself, and is committing to real action."

"We're glad to see the FTC acknowledge the scope of the problem, and the real harm to consumers. We're also happy to see the FTC's pledge to undertake enforcement and regulatory solutions to repair restrictions, and fully support them in doing so—these actions are long overdue."

Apple continues to lobby against state-level legislation that would require electronic hardware manufacturers to provide device schematics, device parts, and instructions to third-party repair shops for device repairs. A "right to repair" bill currently being contemplated in Nevada is one of many bills that states across the US are considering to put into law, although none have yet been successful.

Outside of the U.S., the European Parliament in November voted to support the recommendations of the EU Committee on the Internal Market and Consumer Protection on the "Right to Repair," including a system of mandatory labelling on consumer electronics to provide explicit information on the repairability and lifespan of products.

Top Rated Comments

totom_ Avatar
31 months ago

I'm curious on how repairability of Apple Car looks like .............
Got a flat tire and no Apple Care? Might as well buy a new car
Score: 11 Votes (Like | Disagree)
BulkSlash Avatar
31 months ago
In fairness there is one upside to Apple pairing all components to a single device- it makes an iPhone much less desirable to steal. When Apple first put the ability to lock and remotely wipe devices into iOS it stopped a lot of theft but then thieves found they could still sell devices for parts. With components locked to a device they can't even do that now, so while this does come at a cost for repairability, it's not completely bad.
Score: 7 Votes (Like | Disagree)
Spock Avatar
31 months ago

I'm curious on how repairability of Apple Car looks like .............
Look up John Deere right to repair and you’ll have your answer.
Score: 4 Votes (Like | Disagree)
Morgenland Avatar
31 months ago
Why did the U.S. Federal Trade Commission previously allow the production of mechanical watches that could not be repaired even by specialists and had to be sent to the manufacturer? Basically, these commissions today make themselves the shillelagh of lobby representatives directed against Apple. And they are surely aware of this?
Score: 4 Votes (Like | Disagree)
Morgenland Avatar
31 months ago

Apple only cares about selling more devices. Who cares that it’s destroyed the environment. Who cares that if fixable most of these devices could last years more than they do now. Who cares when Apple markets a new device that is 35% lighter, 50% brighter, 45% faster that they could have released 5 years ago but didn’t because they could sell you 4 phone in between. All to make money.
1. In terms of content, what you write is of course very debatable. Of course, you know that the built-in components (LIDAR, displays, batteries, camera) are the latest that can be used in mass production. This is the only way Apple can keep its nose in front. Nothing is artificially delayed for '5 years'.
But I have certainly heard such opinions in the schoolyard.

2. You must be a fierce opponent of Tesla in terms of environment. E-Cars flood the world with huge batteries that are hardly recycled beyond advertising brochures.
Have you ever seen a car battery recycling production line somewhere on the internet? Not me! That's how well lobbying can work.
Score: 3 Votes (Like | Disagree)
mikethemartian Avatar
31 months ago
I have a SonicCare toothbrush that stopped working and was never even sure if someone could pay to have it fixed outside the warranty period. Oral-B does mention being able to pay for an out of warranty repair on their product. The thing about the SonicCare is often, and in my case, nothing is really broken. It just has a metal plate that slips over time and needs to be readjusted to correctly set a gap between the electromagnet and mechanical linkage to the brush head. But there is no official published specification on what the gap should ideally be. So probably a lot of brush handles end up in the garbage or ewaste recycle bin that aren’t really broken.
Score: 3 Votes (Like | Disagree)

Popular Stories

iphone se 4 modified flag edges

iPhone SE 4 Details: Action Button, USB-C Port, Face ID, and More

Wednesday September 27, 2023 1:34 pm PDT by
Significant changes are expected to arrive with Apple's fourth-generation iPhone SE, in terms of both design and hardware, MacRumors has learned. The iPhone SE 4, known internally under the codename Ghost, is expected to receive a new design derived almost entirely from the base model iPhone 14. According to our sources, the iPhone SE 4 will use a modified version of the iPhone 14 chassis...
iOS 17

Apple Releases iOS 17.0.2 and iPadOS 17.0.2 for All iPhones and iPads

Tuesday September 26, 2023 12:47 pm PDT by
Apple today released iOS 17.0.2 and iPadOS 17.0.2 updates, with the software coming five days after the releases of iOS 17.0.1 and iPadOS 17.0.1. Today's iOS 17.0.2 and iPadOS 17.0.2 updates arrive as build 21A351 and can be downloaded on eligible iPhones and iPads over-the-air by going to Settings > General > Software Update. Note that iOS 17.0.2 was previously made available for iPhone...
iOS 17

Everything New in iOS 17.1 Beta 1

Wednesday September 27, 2023 1:57 pm PDT by
Just a week after releasing iOS 17, Apple has seeded the first beta of iOS 17.1 to developers. iOS 17.1 adds some features that Apple promised were coming to iOS 17 in the future, plus it refines and improves some existing features. This guide covers everything new in the first iOS 17.1 beta. Apple Music Favorites You can favorite songs, albums, playlists, and artists in the iOS 17.1...
iPhone 15 Pro lineup

iPhone 15 Pro Overheating Concerns Highlighted in Two More Reports

Thursday September 28, 2023 6:25 am PDT by
iPhone 15 Pro and Pro Max overheating concerns continue to make headlines this week, with the topic highlighted by The Wall Street Journal and Bloomberg. Both of the reports document anecdotal complaints from customers, and outline potential causes, but it's unclear how many devices are actually affected. Bloomberg said the overheating could be caused or compounded by the iPhone's setup...
iPhone 15 Pro Lineup Feature

Kuo: iPhone 15 Pro Overheating Issues Likely Due to Thermal Compromises, Not 3nm Node

Tuesday September 26, 2023 9:12 am PDT by
Complaints about heat issues with the iPhone 15 Pro models are not related to TSMC's 3-nanometer node that was used for the A17 Pro chip, according to well-respected Apple analyst Ming-Chi Kuo. Kuo says that overheating could be caused by "compromises made in the thermal system design" that allowed Apple to cut down on the weight of the iPhone 15 Pro models. Kuo says that the reduced heat...
iPhone 15 USB C Port Keynote

Some USB-C Power Banks Fail to Work With iPhone 15

Thursday September 28, 2023 2:06 pm PDT by
Apple added a USB-C port to the iPhone 15 lineup this year, allowing it to work with USB-C cables, USB-C power banks, and more. It turns out that some USB-C battery packs are not working properly with Apple's iPhone 15, resulting in charging issues. As highlighted on Reddit and the MacRumors forums, not all existing USB-C power banks can be used with the iPhone 15 models, perhaps due to the...
Mac Gaming

Apple Explains How Game Mode Works in macOS Sonoma

Wednesday September 27, 2023 2:24 am PDT by
In macOS Sonoma, Game Mode prioritizes CPU and GPU performance for gaming purposes on Macs. For those unfamiliar with Game Mode, Apple on Tuesday published a support document providing more information on how to use the new feature. Game Mode optimizes your gaming experience by giving your game the highest priority access to your CPU and GPU, lowering usage for background tasks. And it...