Apple on iPhone Battery Locking Issue: We Want to Make Sure Battery Replacement is Done Properly

Last week, iPhone repair site iFixit highlighted a new iPhone feature described as a "dormant software lock" designed to prevent customers who get unauthorized battery repairs from seeing the battery health of their devices.

On an ‌iPhone‌ XS, XS Max, or ‌iPhone‌ XR, getting a repair from a non-Apple authorized source results in a message that says "Unable to verify this ‌iPhone‌ has a genuine battery," with the ‌iPhone‌ refusing to display battery health information.

iphone battery service thirs party repair message e1565262219785
Apple today provided a statement on the issue to iMore, confirming that it did indeed introduce "a new feature" last year that brings up the aforementioned message when a non-authorized battery repair is made, with the aim of protecting customers from "damaged, poor quality, or used batteries."

We take the safety of our customers very seriously and want to make sure any battery replacement is done properly. There are now over 1,800 Apple authorized service providers across the United States so our customers have even more convenient access to quality repairs.

Last year we introduced a new feature to notify customers if we were unable to verify that a new, genuine battery was installed by a certified technician following Apple repair processes. This information is there to help protect our customers from damaged, poor quality, or used batteries which can lead to safety or performance issues. This notification does not impact the customer's ability to use the phone after an unauthorized repair.

On an ‌iPhone‌ XR, XS, or XS Max that has a battery replaced outside of an Apple Store or an Apple Authorized Service Provider, the ‌iPhone‌ will simply read "Service" and will provide the messaging about a battery that can't be verified.

The battery health feature that lets customers see the health of their batteries is blocked and not available, with no measurement of maximum capacity or peak performance capacity.

iFixit discovered that this message pops up regardless of the battery being used. An unauthorized repair from a shop using a genuine Apple battery from another ‌iPhone‌ displays the warning message just as a third-party non-Apple battery does.

According to Apple, the notification about the non-genuine battery does not affect a customer's ability to use the phone after the repair, but it is of course going to make customers wary of third-party repair shops that are not authorized by Apple.

The only way to avoid the messaging when getting a battery replacement on an ‌iPhone‌ XS, XS Max, XR (and presumably future iPhones) is to get that repair done through Apple. Apple charges $69 for an out-of-warranty replacement battery in its newest iPhones, which is more expensive than many third-party repair shops.

Repairs are free with AppleCare+ and when iPhones are under the one-year standard warranty, but as these iPhones age and are no longer covered, customers will need to shell out more money for an Apple-certified repair or live with a non-functioning battery health feature.


Research from YouTube channel The Art of Repair suggests that Apple's newest iPhones use a Texas Instruments microcontroller on the battery, which is designed to authenticate the battery.

Repairs from Apple and Apple Authorized Service Providers likely use Apple's proprietary RepairCal diagnostics software to reset the "Service" status when doing a battery replacement, something that can't be replicated by non-Apple repair shops without the required equipment.

Top Rated Comments

JPack Avatar
32 months ago
"We want to make sure we are remunerated correctly."

Seriously, the battery warning should not pop up with a genuine OEM battery salvaged from another iPhone.
Score: 49 Votes (Like | Disagree)
nerdAFK Avatar
32 months ago
Full of BS!
Replacing battery is NOT HARD AT ALL!
So Apple basically thinks everyone is stupid enough to not be capable of doing a very easy thing.
How dare you
Score: 36 Votes (Like | Disagree)
Wilson1313 Avatar
32 months ago
Ahhh, yes, replace the battery "properly". Well that "properly" was about to cost me $750 to replace a bulging battery in my 13" Macbook Pro from 2015 that otherwise was working fine. #RighttoRepair
Score: 29 Votes (Like | Disagree)
JPack Avatar
32 months ago
Apple doesn't want to report a battery health metric of a battery for which they don't know the exact specs and/or quality. Makes perfect sense to me.
Except a genuine OEM battery salvaged from another iPhone presents the same warning.
Score: 28 Votes (Like | Disagree)
robjulo Avatar
32 months ago
Lol....”a new feature”.

The arrogance is beyond reproach.
Score: 26 Votes (Like | Disagree)
IRockThat828pScreen Avatar
32 months ago
This is awful
Score: 23 Votes (Like | Disagree)

Popular Stories

airpodsinear 1

AirPods Save Woman's Life With Feature Everyone Should Know

Friday January 21, 2022 2:13 am PST by
Apple's AirPods have been credited with saving a woman's life after a potentially fatal fall, People reports. When a 60-year-old florist in New Jersey tripped and hit her head in her studio, she lost consciousness and awoke heavily bleeding. With nobody around to call for help, she realized she had her AirPods in, and used a "Hey Siri" command to call 911. An operator was able to stay on the ...
iphone 13 earpods

Apple to Stop Including EarPods With Every iPhone Sold in France From Next Week

Friday January 21, 2022 3:21 am PST by
Apple will no longer include EarPods with every iPhone sold in France, starting on January 24, according to a notice posted by a French carrier (via iGeneration). Apple was previously required to include EarPods in the box with the iPhone due to a French law that required every smartphone sold in the country to come with a "handsfree kit," but the law has now been changed in favor of reducing the ...
peloton tv workout cardio

Apple Floated as Potential Buyer of Peloton

Friday January 21, 2022 6:11 am PST by
Following months of bleak news about Peloton's "precarious state," including the revelation that it has halted production of its bikes and treadmills, Apple is being floated as a potential buyer of Peloton's troubled fitness business. Yesterday, CNBC reported that Peloton will temporarily stop production of its connected fitness products due to a "significant reduction" in consumer demand, a ...
Questionable Design Decisions

Apple's Most Questionable Design Decisions in Recent Memory

Sunday January 23, 2022 2:59 am PST by
Apple has always emphasized the depth of thought that goes into the design of its products. In the foreword to Designed by Apple in California, a photo book released by the company in 2016, Jony Ive explains how Apple strives "to define objects that appear effortless" and "so simple, coherent and inevitable that there could be no rational alternative." But every once in a while even Apple...
Spring 2022 Apple Products Feature

New iPad Air, Macs, and iPhone SE With 5G Likely to Be Announced at Apple Event This Spring

Thursday January 20, 2022 8:32 am PST by
Earlier this week, Bloomberg's Mark Gurman tweeted that Apple "will be holding a spring event" to announce a new iPhone SE and other hardware. In a recent edition of his newsletter, Gurman said the event is likely to occur in March or April. Gurman did not elaborate on what "other hardware" will be announced at Apple's purported spring event, but rumors suggest at least four products are...
Upcoming Products 2022 Feature

Gurman: Apple Preparing 'Widest Array of New Hardware Products in Its History' for Fall

Sunday January 23, 2022 10:32 am PST by
Apple is working on a number of new products that are set to launch this fall, and Bloomberg's Mark Gurman says that it will be "the widest array" of new devices that Apple has introduced in its history. In his latest "Power On" newsletter, Gurman explains that Apple is working on four new iPhones (5G iPhone SE, iPhone 14, iPhone 14 Pro, and iPhone 14 Pro Max), an updated low-end MacBook Pro,...
apple watch series 7 aluminum colors yellowbg

Apple Watch Charging Bug Fixed in watchOS 8.4 Release Candidate

Thursday January 20, 2022 4:01 pm PST by
The watchOS 8.4 release candidate that was seeded to developers and beta testers this morning addresses an ongoing bug that could cause some Apple Watch chargers not to work properly with the Apple Watch. Back in December, we reported on a growing number of charging issues that Apple Watch Series 7 owners were facing. Since watchOS 8.3, there have been a number of complaints about...
safari icon blue banner

macOS Monterey 12.2 and iOS 15.3 Release Candidates Fix Safari Bug That Leaks Browsing Activity

Thursday January 20, 2022 1:30 pm PST by
The macOS Monterey 12.2 and iOS 15.3 release candidates that came out today appear to address a Safari bug that could cause your recent browsing history and details about your identity to be leaked to malicious entities. As shared last week by browser fingerprinting service FingerprintJS, there is an issue with the WebKit implementation of the IndexedDB JavaScript API. Any website that uses...
apple college discounts

Apple Walks Back UNiDAYS Verification Requirement for U.S. Education Store

Friday January 21, 2022 12:43 pm PST by
Earlier this week, Apple began requiring that customers taking advantage of educational discounts in the United States verify their status as a teacher, student, or school staff member through UNiDAYS. The requirement was a major change as Apple had never asked customers to go through a verification process in the United States before, and now, just three days after verification was added,...