Apple Preparing Retail Employees to Return to Work With Tips From South Korea Reopening

Apple in mid-April reopened Apple Garosugil, its lone store in South Korea, located in the Seoul's Gangnam District.


Apple's South Korea reopening has served as a test ground for further store reopenings, and Apple created an instructional video on reopening practices that's now being shared with other retail employees around the world as they prepare to reopen stores. We're not able to share the video, but it provides a good overview of the measures Apple is putting in place to safely operate retail locations.

Retail employees are following a strict set of guidelines that very heavily emphasize social distancing of two meters (or six feet in the United States). Apple is taking the following measures:

  • Prior to when work starts, all employees undergo a health screening complete with a temperature check, with the results logged in a daily spreadsheet.
  • Daily briefings are done in the mornings in the Forum area at Apple Stores, with employees making sure to sit at least two meters apart.
  • Prior to being allowed in the store, customers are also given a temperature check.
  • All ‌Apple Stores‌ are providing hand sanitizer, which customers are encouraged to use.
  • Stores are limiting the number of people inside, forming lines with customers waiting at least two meters apart.
  • Products purchased by customers or returned after repair are delivered from the back in a relay system, being handed off from employee to employee to allow each person to stay in a separated zone without back and forth.
  • Product specialists and Genius Bar staff are positioning themselves across tables away from customers in order to maintain distance.
  • In the forum area, employees sit one cube away from customers they're interacting with.
  • Employees are encouraged to communicate with one another through the Talk app to cut down on unnecessary movement within the store.
  • Half of the workstations in the back are empty, with employees working at alternating workstations to keep more distance between them.
  • Tables have been rearranged to put products on corners to prevent customers from being near one another.
  • Products on tables have been reduced.
  • Communal tables and couches have been removed from employee break rooms and have been replaced with individual chairs evenly spaced about the room.
  • Operating hours are reduced.
  • Employees are all wearing face masks.

After opening its South Korea store on April 16, Apple has reopened its sole store in Vienna, Austria, and 21 stores located in Australia. Stores in Germany will begin reopening on May 11, and all of the newly opened locations are following many of the same guidelines listed above to keep both customers and employees safe.

There's no word yet on when Apple retail stores in the United States will start to reopen, but Apple CEO Tim Cook last week said that stores in North America will begin reopening starting in the month of May.

Apple plans to evaluate data and make reopening decisions on a city by city, county by county basis, following local guidelines and recommendations before opening up a store.

Related Roundup: Apple Stores

Top Rated Comments

(View all)
Avatar
20 weeks ago


Nope not wearing a mask. Sorry Apple.

Why apologize to Apple? Either you catch it from someone else or you pass it on to someone else. Apologize to your family or whoever you infect.
Score: 15 Votes (Like | Disagree)
Avatar
20 weeks ago


Nope not wearing a mask. Sorry Apple.

Customers will be required to wear a mask. If not you will not be able to enter the store. Just FYI.
Score: 12 Votes (Like | Disagree)
Avatar
20 weeks ago


Nope not wearing a mask. Sorry Apple.

Great job putting everybody at risk out of nothing but stubbornness. Your words are what make employees scared to go back to work.
Score: 10 Votes (Like | Disagree)
Avatar
20 weeks ago


Nope not wearing a mask. Sorry Apple.

Then you don't have to visit their private property where they are allowed to require a mask be worn. Pretty simple.

This line of thinking really doesn't stem from any logic. In fact, I'm pretty sure these type of tweets and fb posts originated from outside America just to create division and chaos. I am pro re-opening the economy and want businesses to re-open in a safe way as quickly as possible.

Masks are one of the easiest things we can do that reduces risk of infection while still maintaining our liberty and freedoms. Especially indoors. Even without this virus, if we all wore masks inside where you can't distance (subways, stores, etc) - we would probably have a lot less cold/flu annually. If there is one good thing that comes from this virus, even one, I hope it makes people more hygienic.

Target is wiping down every cart and every register between customers. I'm all for easy to do safety measures that lower our exposure risk to any sort of virus or bacteria, while recreating a strong economy. Even the plain old flu, or cold, sucks!
Score: 9 Votes (Like | Disagree)
Avatar
20 weeks ago


Nope not wearing a mask. Sorry Apple.

Then you won't be going into an Apple store. Sorry cardfan.
Score: 8 Votes (Like | Disagree)
Avatar
20 weeks ago
Last bullet in that list should have been first.

Also, customers should have to wear masks as well.
Score: 6 Votes (Like | Disagree)

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