AASP

By MacRumors Staff

AASP Articles

Apple Assisting Authorized Repair Shops With COVID-Related Expenses

Monday May 25, 2020 5:22 am PDT by
In an internal memo last week, obtained by MacRumors, Apple has indicated that it will assist its third-party repair partners around the world with COVID-19-related expenses, such as cleaning supplies and personal protective equipment. All eligible Apple Authorized Service Providers will receive a subsidy from Apple by way of increased payouts for each completed repair. The subsidy is...

Apple Providing Subsidies to Authorized Service Providers That Offer Repairs on Pickup and Drop-Off Basis

Wednesday April 1, 2020 1:54 pm PDT by
In an effort to encourage social distancing, Apple has indicated that it will provide subsidies to Apple Authorized Service Providers that offer product repairs on a pickup and drop-off basis in the United States and Canada. In an internal memo shared with Apple Authorized Service Providers, obtained by MacRumors, Apple said it will provide $20 for each iPhone, iPad, Apple Watch, or Beats...

Apple to Provide Maximum Payouts to Authorized Technicians for Qualifying Repairs Through April Amid COVID-19

Monday March 16, 2020 5:40 am PDT by
In an internal memo to Apple Authorized Service Providers, obtained by MacRumors, Apple has indicated that its network of authorized repair shops will receive maximum payouts for qualifying product repairs for the months of March and April, regardless of their monthly performance metrics. Apple is making this move to ensure that its authorized technicians are financially supported amid the...

Some urBeats3 Customers May Have Been Denied Service Due to Serial Number Error

Wednesday February 26, 2020 10:54 am PST by
Some urbeats3 devices may have incorrect serial numbers that could lead to service being denied, according to information provided to Apple Authorized Service Providers. Apple has informed AASPs that a "limited number" of urbeats3 were released with an incorrect serial number that results in an error when looking them up in the repair database.A limited number of urBeats3 devices have the...

Apple on iPhone Battery Locking Issue: We Want to Make Sure Battery Replacement is Done Properly

Wednesday August 14, 2019 10:30 am PDT by
Last week, iPhone repair site iFixit highlighted a new iPhone feature described as a "dormant software lock" designed to prevent customers who get unauthorized battery repairs from seeing the battery health of their devices. On an iPhone XS, XS Max, or iPhone XR, getting a repair from a non-Apple authorized source results in a message that says "Unable to verify this ‌iPhone‌ has a genuine...

All of Best Buy's Nearly 1,000 Stores Now Offer Apple-Certified Repairs in the United States

Wednesday June 19, 2019 7:15 am PDT by
Apple today announced that every Best Buy store across the United States now offers certified repairs and service for Apple products. The electronics retailer already serviced Apple products at about 225 stores and now does so at all of its 992 stores nationwide, according to Reuters, which is good news for customers who reside in states without any Apple Stores, including Montana, North...

Apple Says iPhones With Third-Party Batteries Now Eligible for Repairs

Tuesday March 5, 2019 8:43 am PST by
iPhones with aftermarket batteries installed by third-party repair shops are now eligible for service at Genius Bars and Apple Authorized Service Providers, according to an internal Apple document obtained by MacRumors from three reliable sources. The change was first reported by French blog iGeneration. iPhone X battery with pull tabs via iFixit This is significant news for ‌iPhone‌ repairs, ...

Repairs of Some Older Apple Watches May Qualify for Series 2 Replacement Due to Parts Shortage

Monday January 28, 2019 1:27 pm PST by
Repair parts are temporarily constrained for 42mm models of the Apple Watch Series 1 and first-generation Apple Watch, nicknamed Series 0, according to an internal document distributed to Apple Authorized Service Providers today. If a customer initiates a repair order for one of those Apple Watch models, Apple has permitted Apple Authorized Service Providers to offer a 42mm Apple Watch...

Apple Adding iPhone 5 and Additional Macs to Pilot Program Allowing Repairs of Select 'Vintage' Products

Thursday November 1, 2018 11:42 am PDT by
Normally, an Apple product becomes vintage once five years have passed since it was last manufactured, meaning that Apple Stores and Apple Authorized Service Providers (AASPs) will no longer repair or service the product. In late January, however, Apple launched a pilot program that permits Apple Stores and AASPs to continue servicing select vintage products, subject to parts availability....

Apple Facing Shortage of 2014 and Mid 2015 5K iMac Displays, Offering Free Delayed Repairs or $600 Off a New Model

Tuesday October 2, 2018 8:34 am PDT by
Apple has notified Genius Bars and Apple Authorized Service Providers that its inventory of displays for Late 2014 and Mid 2015 models of the 27-inch iMac with Retina 5K display is constrained until mid to late December, according to an internal service document obtained by MacRumors today. As a result, if a customer with one of those iMac models requires a display repair due to accidental...

iPhone Screen Repairs to Get Faster as Apple Moves to Software-Only Calibration Process

Monday September 17, 2018 6:20 am PDT by
Apple has announced that its iPhone display calibration process no longer requires specialized hardware, according to an internal service-related document obtained by MacRumors today. Starting today, Genius Bars and Apple Authorized Service Providers can calibrate the display on a repaired iPhone 6s or newer by simply connecting the device to a Mac mini or MacBook Air running Apple's...

Inside the iPhone Repair Ecosystem: Where Do Replacement Parts Come From and Can You Trust Them?

Tuesday August 14, 2018 11:58 am PDT by
There's a thriving market for unofficial, aftermarket iPhone parts, and in China, there are entire massive factories that are dedicated to producing these components for repair shops unable to get ahold of parts that have been produced by Apple. The entire Apple device repair ecosystem is fascinating, complex, and oftentimes confusing to consumers given the disconnect between Apple, Apple...

Apple Acknowledges Microphone Issue With Some iPhone 7 and 7 Plus Models on iOS 11.3 and Later [Updated]

Friday May 4, 2018 9:09 am PDT by
Apple has acknowledged a microphone issue affecting a limited number of iPhone 7 and iPhone 7 Plus models running iOS 11.3 or later. In an internal document distributed to Apple Authorized Service Providers this week, obtained by MacRumors, Apple said affected customers may experience a grayed-out speaker button during phone calls. The issue may also prevent affected customers from being...

Apple Launching Pilot Program Allowing Repairs of Soon-to-Be Vintage Mid 2011 iMac in United States

Tuesday February 27, 2018 5:03 am PST by
Apple today internally announced it is launching a new pilot program that will permit Apple Stores and Apple Authorized Service Providers to continue offering repair service for 21.5-inch and 27-inch iMac models released in mid 2011, despite the fact they will be classified as vintage starting next month. The pilot program will be available in the United States only between March 1, 2018 and ...

Apple Extends Free Repairs of First-Generation Apple Watches With Detached Back Covers

Tuesday July 11, 2017 6:08 am PDT by
If you have a first-generation Apple Watch with a separated back cover, Apple or an Apple Authorized Service Provider will repair it free of charge, according to an internal service policy obtained by MacRumors. Apple Watch with separated back cover via Reddit user PoorSpanaway Apple recently extended the service policy's coverage period to up to three years after the original purchase date....

Apple Providing Select Repair Shops With iPhone Calibration Machine For Quicker Turnaround

Monday June 5, 2017 8:36 am PDT by
Getting an iPhone repaired at select Apple-authorized repair shops is about to get a lot faster for customers. Apple's proprietary iPhone calibration machine via Motherboard ComputerCare, a computer repair shop in Santa Clara, California, today announced that it has been selected as one of only three Apple Authorized Service Providers in the United States to participate in a new pilot program ...

Apple Offering Free Smart Keyboard Repairs Under New 3-Year Policy

Monday May 8, 2017 6:08 am PDT by
Apple has initiated a new three-year service policy for the Smart Keyboard for both the 9.7-inch and 12.9-inch iPad Pro, MacRumors has learned. Apple has determined that some Smart Keyboards may experience "functional issues" during use, such as the Smart Connector not working or certain keys sticking, repeating, or not responding, according to an internal memo distributed to Apple Stores...

Apple May Replace Your Broken Fourth-Gen iPad With an iPad Air 2 Where Necessary

Monday April 17, 2017 5:59 am PDT by
Apple Stores and Apple Authorized Service Providers now have the option of replacing a customer's broken fourth-generation iPad with an iPad Air 2, according to an internal memo distributed by Apple last week. An excerpt of the memo obtained by MacRumors:Starting March 30, iPad 4th generation whole unit repairs may be substituted to iPad Air 2 models. Apple's repair and order management tool ...

Apple Says Third-Party iPhone Screen Repairs No Longer Fully Void Your Warranty

Friday February 24, 2017 12:35 pm PST by
iPhones that have undergone any third-party screen repair now qualify for warranty coverage, as long as the issue being fixed does not relate to the display itself, according to an internal memo distributed by Apple today. MacRumors confirmed the memo's authenticity with multiple sources. Previously, an iPhone with a third-party display was not eligible for any authorized repairs under...

Apple Resellers and Service Providers Speak Out Following Simply Mac Closures

Wednesday January 25, 2017 5:35 am PST by
GameStop last week announced it is closing a number of non-productive Simply Mac locations throughout the United States, less than four years after acquiring and expanding the Apple Authorized Reseller and Service Provider, which effectively serves as a third-party Apple Store in smaller markets. Following the reports, we received a tip from a disgruntled Apple Authorized Service Provider...