Apple Authorized Service Providers

By MacRumors Staff

Apple Authorized Service Providers Articles

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Apple Now Offering Face ID Repairs for iPhone X Without Replacing the Entire Device

Wednesday April 6, 2022 5:38 am PDT by
Apple has expanded its program that allows customers to get their Face ID system repaired without replacing the entire device to the iPhone X, according to a memo seen by MacRumors. The ‌iPhone‌ X was initially excluded from the list for this program. Apple launched the program last month, giving Apple Stores and authorized repair centers access to parts for the TrueDepth camera system and...
repair iphone x

Apple Stores Will Now Decline to Repair iPhones Reported as Missing

Tuesday March 29, 2022 9:42 am PDT by
Apple Stores and Apple Authorized Service Providers will now be alerted if an iPhone has been reported as missing in the GSMA Device Registry when a customer brings in the device to be serviced, according to an internal memo obtained by MacRumors. If an Apple technician sees a message in their internal MobileGenius or GSX systems indicating that the device has been reported as missing, they...
AirPods Firmware Feature

Apple Stores Can Now Update Firmware on Second-Generation AirPods

Tuesday March 15, 2022 10:25 am PDT by
In late 2021, Apple Stores and Apple Authorized Service Providers gained access to a new "AirPods Firmware Updater" diagnostic tool for updating a customer's AirPods Pro to the latest firmware version when necessary. In an internal memo today, obtained by MacRumors, Apple announced that the tool is now capable of updating the firmware on second-generation AirPods as well. Both the AirPods...
iphone 13 face id

Apple Can Now Repair Face ID On Your iPhone Without Replacing the Entire Phone

Wednesday March 2, 2022 7:59 am PST by
Apple and its service partners can now repair Face ID on an iPhone without replacing the entire device, allowing the company to offer cheaper and more environmentally sustainable means of device repairs to customers. As MacRumors reported last week, Apple Stores and authorized service providers would soon be receiving parts of the TrueDepth Camera system, including the front-facing camera...
iphone 13 face id

Apple Will Soon Offer Face ID Repairs Without Replacing the Entire iPhone

Thursday February 24, 2022 4:59 am PST by
Apple Stores and Apple Authorized Service Providers will soon be able to repair Face ID on the iPhone XS and newer without having to replace the whole device, according to an internal memo obtained by MacRumors from a reliable source. Apple said authorized technicians will soon have access to a new TrueDepth Camera service part containing all Face ID and front camera modules, allowing for...
AirPods Pro Firmware Feature

Apple Stores Getting Tool for Updating AirPods Pro to Latest Firmware Version

Friday December 10, 2021 5:33 pm PST by
Starting early next week, Apple Stores and Apple Authorized Service Providers will gain access to a new AirPods Firmware Updater diagnostic tool for updating AirPods Pro to the latest firmware, according to an internal memo obtained by MacRumors. The tool will allow technicians with access to Apple Service Toolkit 2 to download the latest firmware on a customer's AirPods Pro during repair...
iphone 12 pro cracked glass

Apple Now Able to Repair an iPhone 12 Pro's Cracked Rear Glass Without Replacing the Entire Device

Wednesday March 10, 2021 8:57 am PST by
Last month, MacRumors reported that Apple was introducing a new same-unit repair method for iPhone 12 mini and iPhone 12 models exhibiting certain issues that would typically require a whole-unit replacement. Now, we've learned that Apple has extended these same-unit repairs to the iPhone 12 Pro and iPhone 12 Pro Max. Image Credit: EverythingApplePro Apple Stores and Apple Authorized Service...
pink squares macos

Apple Investigating Issue With 'Pink Squares' Appearing on Displays Connected to M1 Mac Mini

Sunday February 21, 2021 10:08 am PST by
In an internal memo this week, obtained by MacRumors, Apple informed service providers that it is aware of and investigating an issue that may result in "pink squares or pixels" appearing on displays connected to an M1 Mac mini. Image via Twitter user @FatihVidyograf This issue has been reported by users across the Apple Support Communities, MacRumors Forums, and Reddit since the M1 Mac mini...
iphone 12 blue aluminum

Apple Says Some iPhone 12 Hardware Issues Will No Longer Require Replacing the Entire Device

Tuesday February 16, 2021 12:31 pm PST by
Apple today informed Apple Authorized Service Providers that it will be introducing a new same-unit repair method for iPhone 12 mini and iPhone 12 models exhibiting certain issues that would typically require a whole-unit replacement. In an internal memo, obtained by MacRumors, Apple said technicians will be able to offer same-unit repairs starting February 23 for iPhone 12 mini and iPhone...
macbook pro flexgate

Apple Extends 13-Inch MacBook Pro Backlight Repair Program

Sunday January 17, 2021 9:31 am PST by
Apple this week extended its worldwide 13-inch MacBook Pro Display Backlight Service Program, authorizing coverage for eligible notebooks for up to five years after the original purchase date or up to three years after the start date of the program, whichever is longer. The previous cutoff was four years after the original purchase date. Apple launched the program on May 21, 2019 after...
mac anti reflective coating issue

Apple's Anti-Reflective Coating Repair Program Still in Effect for Some MacBooks With New Mail-In Policy

Tuesday January 12, 2021 9:07 am PST by
In an internal memo obtained by MacRumors, Apple recently informed its network of Apple Authorized Service Providers that mail-in repair is now required for Mac notebooks with anti-reflective coating issues in the United States. The new policy went into effect January 4, 2021 and means that customers who take an eligible 12-inch MacBook or MacBook Pro exhibiting this issue to an Apple...
iphone 12 blue aluminum

Apple Distributing New Heated Display Removal Machine for iPhone 12 Repairs

Thursday October 22, 2020 6:20 pm PDT by
Apple is providing Genius Bars and Apple Authorized Service Providers with a new heated display removal fixture for iPhone 12 and iPhone 12 Pro repairs, according to information obtained by MacRumors from a reliable source. To open iPhone 12 models, technicians will be required to slide the device into a specialized tray, and then place the tray into the high-temperature fixture for two...
apple repair

Apple Assisting Authorized Repair Shops With COVID-Related Expenses

Monday May 25, 2020 5:22 am PDT by
In an internal memo last week, obtained by MacRumors, Apple has indicated that it will assist its third-party repair partners around the world with COVID-19-related expenses, such as cleaning supplies and personal protective equipment. All eligible Apple Authorized Service Providers will receive a subsidy from Apple by way of increased payouts for each completed repair. The subsidy is...
apple repair

Apple Providing Subsidies to Authorized Service Providers That Offer Repairs on Pickup and Drop-Off Basis

Wednesday April 1, 2020 1:54 pm PDT by
In an effort to encourage social distancing, Apple has indicated that it will provide subsidies to Apple Authorized Service Providers that offer product repairs on a pickup and drop-off basis in the United States and Canada. In an internal memo shared with Apple Authorized Service Providers, obtained by MacRumors, Apple said it will provide $20 for each iPhone, iPad, Apple Watch, or Beats...
apple repair

Apple to Provide Maximum Payouts to Authorized Technicians for Qualifying Repairs Through April Amid COVID-19

Monday March 16, 2020 5:40 am PDT by
In an internal memo to Apple Authorized Service Providers, obtained by MacRumors, Apple has indicated that its network of authorized repair shops will receive maximum payouts for qualifying product repairs for the months of March and April, regardless of their monthly performance metrics. Apple is making this move to ensure that its authorized technicians are financially supported amid the...
urbeats3

Some urBeats3 Customers May Have Been Denied Service Due to Serial Number Error

Wednesday February 26, 2020 10:54 am PST by
Some urbeats3 devices may have incorrect serial numbers that could lead to service being denied, according to information provided to Apple Authorized Service Providers. Apple has informed AASPs that a "limited number" of urbeats3 were released with an incorrect serial number that results in an error when looking them up in the repair database.A limited number of urBeats3 devices have the...
iphone battery service thirs party repair message e1565262219785

Apple on iPhone Battery Locking Issue: We Want to Make Sure Battery Replacement is Done Properly

Wednesday August 14, 2019 10:30 am PDT by
Last week, iPhone repair site iFixit highlighted a new iPhone feature described as a "dormant software lock" designed to prevent customers who get unauthorized battery repairs from seeing the battery health of their devices. On an ‌iPhone‌ XS, XS Max, or ‌iPhone‌ XR, getting a repair from a non-Apple authorized source results in a message that says "Unable to verify this ‌iPhone‌ has a genuine ...
best buy apple repairs

All of Best Buy's Nearly 1,000 Stores Now Offer Apple-Certified Repairs in the United States

Wednesday June 19, 2019 7:15 am PDT by
Apple today announced that every Best Buy store across the United States now offers certified repairs and service for Apple products. The electronics retailer already serviced Apple products at about 225 stores and now does so at all of its 992 stores nationwide, according to Reuters, which is good news for customers who reside in states without any Apple Stores, including Montana, North...
ifixit iphone x battery tabs

Apple Says iPhones With Third-Party Batteries Now Eligible for Repairs

Tuesday March 5, 2019 8:43 am PST by
iPhones with aftermarket batteries installed by third-party repair shops are now eligible for service at Genius Bars and Apple Authorized Service Providers, according to an internal Apple document obtained by MacRumors from three reliable sources. The change was first reported by French blog iGeneration. iPhone X battery with pull tabs via iFixit This is significant news for ‌iPhone‌ repairs, ...
Apple Watch trio

Repairs of Some Older Apple Watches May Qualify for Series 2 Replacement Due to Parts Shortage

Monday January 28, 2019 1:27 pm PST by
Repair parts are temporarily constrained for 42mm models of the Apple Watch Series 1 and first-generation Apple Watch, nicknamed Series 0, according to an internal document distributed to Apple Authorized Service Providers today. If a customer initiates a repair order for one of those Apple Watch models, Apple has permitted Apple Authorized Service Providers to offer a 42mm Apple Watch...