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Samsung Still Has No Idea When the Galaxy Fold Will Launch

Samsung on Tuesday acknowledged that it is unable to provide a firm release date for its Galaxy Fold smartphone and has contacted pre-order customers in the United States to apologize for the delay (via Reuters).

"If we do not hear from you and we have not shipped by May 31st, your order will be canceled automatically," the South Korean tech giant's U.S. subsidiary told Galaxy Fold pre-order customers in an email late on Monday, which was confirmed by a Samsung spokeswoman.
In a statement given to Reuters, Samsung said that U.S. regulations required the company to notify customers that pre-orders would be canceled if the product did not ship by May 31.

The South Korean company originally planned to roll out its $1,980 foldable phone on April 26, but was forced to delay the launch after several units sent out to reviewers broke during testing.

After recalling the review units, Samsung contacted pre-order customers on April 22, saying it would announce a new release date "in the coming weeks" and would take measures to strengthen the display protection. The device's screen was shown to be vulnerable to debris ingress, thanks to an iFixit teardown that was later removed at Samsung's request.

The development is the latest in a series of embarrassing events for Samsung, whose hybrid tablet/smartphone was supposed to demonstrate the company leading innovation in the mobile space. Still, at least the device in its current state won't get into the hands of thousands of customers around the world, which would likely have turned into a larger problem.

Samsung has said it plans to make at least 1 million Galaxy Fold handsets in the first year of production, compared to the total 300 million phones it produces annually on average. It originally closed pre-orders for the device early because of "high demand."



Top Rated Comments

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15 weeks ago

At least they're trying to innovate, unlike Apple shoving down the same stuff down our throats for the past few years and making us pay premium.


Innovation =/= something different to anything else on the market.
Rating: 57 Votes
15 weeks ago

At least they're trying to innovate, unlike Apple shoving down the same stuff down our throats for the past few years and making us pay premium.

History is written by the victors.

Nobody remembers who did it first, only who did it best.
Rating: 51 Votes
15 weeks ago
Was it worth to rush and put out this ****** unfinished product just to say "we were first.." i don't think so.

Somebody at the top must be preparing a powerpoint to explain his decision but it will not be enough lol..
Rating: 41 Votes
15 weeks ago
At least they're trying to innovate, unlike Apple shoving down the same stuff down our throats for the past few years and making us pay premium.
Rating: 31 Votes
15 weeks ago

tell that to Schiller and the touchbar. While the execution failed, I think Samsung swung for the fences, something that Apple has not done in a long time.


But the Touch Bar actually works, and people use it. It isn't the most useful thing Apple have ever done, but if we are going to use the same justification you throw out there for Samsung *At least they were trying.*
Rating: 25 Votes
15 weeks ago

At least they're trying to innovate, unlike Apple shoving down the same stuff down our throats for the past few years and making us pay premium.


This is so hypocritical...

Samsung releases a 2,000 plus $ phone of which the 1,000$ is pretty much just for the folding feature, that it also doesnt have a HEADPHONE JACK (you know the absolute must have feature of 2019)!!

Everyone celebrates and justifies pricing, no headphone jack is suddenly ok, everything is rainbows and butterflies.

Said phone eventually breaks after 2 days of use and it is revealed that the damn thing has a QA standard that is laughable at best. Company decides to cancel the release until further notice with no end in sight.

Yet everyone still somehow praises the company for "innovating"... in some ridiculous way to these people innovation is releasing some crap that is far from being ready just for bragging rights...

Are you ****ing kidding me? I mean there is hypocrisy and then there is this... I cant even understand how some people have the nerve to be such hypocrites and think that no one will notice them...

I would love to be in an alternate timeline in which apple released the fold and had all these issues samsung one has. Just to witness these same people complete mental breakdown and mockery...

Hypocrites.
Rating: 24 Votes
15 weeks ago

At least they're trying to innovate, unlike Apple shoving down the same stuff down our throats for the past few years and making us pay premium.

*Failing to innovate with delicate technology that isn't ready for prime time.*
Fixed that for you.
Rating: 21 Votes
15 weeks ago

At least they're trying to innovate, unlike Apple shoving down the same stuff down our throats for the past few years and making us pay premium.


Trying only gets you a participation trophy. Apple tries to innovate, too...they just wait until they get it right before they release it, rather than soil themselves publicly.
Rating: 19 Votes
15 weeks ago
Guaranteed that Samsung are not the first to innovate with this product, Apple will have done this behind closed doors (where it belongs for now). Samsung constantly release products that are not finished (or not as good as they could be) just to appear to be the innovator.

Smart consumers know this and smart consumers will always wait for the technology to be perfected. It's no longer about being first, it's about having it made right.

In 2019 the focus is shifting more towards privacy and security. Something that an android phone simply cannot compete with Apple on given the openness and greater vulnerability of its fragmented software platform.
Rating: 19 Votes
15 weeks ago

At least they're trying to innovate, unlike Apple shoving down the same stuff down our throats for the past few years and making us pay premium.


From your statement, it appears you have an intimate knowledge of what Apple is working on and trying but not yet releasing (like the Galaxy Fold) or just plain said no to. That must be cool. Too bad they aren’t trying to innovate. This makes me sad. /s

Was it worth to rush and put out this ****** unfinished product just to say "we were first.." i don't think so.

Somebody at the top must be preparing a powerpoint to explain his decision but it will not be enough lol..


Yes, because people like [USER=1133337]@Dharma-P[/USER] will say things like

At least they're trying to innovate, unlike Apple

Rating: 15 Votes

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