Samsung Retrieving Defective Galaxy Fold Review Units as it Works to Fix Display Issues Before Launch

One day after Samsung said it was delaying the public launch of the Galaxy Fold smartphone, the company has now announced that it will be retrieving all Galaxy Fold devices that were distributed to reviewers (via Reuters). For many reviewers, the Galaxy Fold proved to be an unreliable smartphone as the display experienced multiple issues while being tested.

These issues included a random bulge appearing on the display, as well as flickering and failing screens. In many cases, the issues were enough to make the Galaxy Fold devices completely unusable. Now, Samsung will retrieve these units and prepare for the re-launch of the smartphone at an unspecified date in the future. The Galaxy Fold was originally set to launch on April 26.
“On the bright side, we have an opportunity to nail down this issue and fix it before selling the phones to a massive audience, so they won’t have same complaints,” said a Samsung employee, speaking on condition of anonymity.
In a few cases, reviewers removed a protective layer on the smartphone's screen that looked similar to plastic films that are meant to be peeled off of displays after you open a device. For the Galaxy Fold, this layer is not meant to be removed, leading to some of the display issues.

Still, not every reviewer with a broken Galaxy Fold removed the plastic film, suggesting that there are multiple issues with the device that Samsung will have to address before a wide launch to the public. In an email to pre-order customers about the delayed launch, Samsung said that it will update customers with more specific shipping information in two weeks. "Your pre-order guarantees your place in the queue for this innovative technology," the company promised.

When it does launch, the Galaxy Fold will be available for $1,980.

Top Rated Comments

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10 months ago

Knowing Samsung, they probably would ‘nail down’ the screen if it fixed the problems...

It would be best to cancel the whole thing and move on...
Rating: 20 Votes
10 months ago
I was kinda hoping to see this be released. I like a good public train wreck.
Rating: 19 Votes
10 months ago
This product is DOA, who would buy this for $2k now knowing it breaks so easy.
Rating: 16 Votes
10 months ago

Still, not every reviewer with a broken Galaxy Fold removed the plastic film, suggesting that there are multiple issues with the device that Samsung will have to address before a wide launch to the public.

This is the most important part. I see so many people lying and trying to pin this issue on reviewers who peeled off the film, trying desperately to shift the blame from Samsung to user error.

Same thing happened with the Note 5 and people getting the S-Pen stuck in backwards. People online blamed stupid users instead of thinking that maybe Samsung should have accounted for the possibility users might accidentally try to put it in backwards.

Hey, at least the Samsung fans are consistent. Now let’s see how many times they can try to drag Apple into this thread.
Rating: 16 Votes
10 months ago
I don't understand how none of this was discovered in testing.
Rating: 16 Votes
10 months ago
Return them to the fold
Rating: 14 Votes
10 months ago
I was listening to the idiot on The Vergecast (the one whose Fold developed a bulge beneath the screen before breaking) going on about how he has never reviewed a product that he has "loved this much" except for the fact that they all break; except for the protective layer on the screen taking scratches "like nobody's business" (which had dimple in it right out of the box); except for the fact that Android on tablets continues to be a train wreck; except for the crease that you can see and feel in the fold area (screen temp is slightly different on either side); except that it's too thick to comfortably fit in the pocket... WTactualF?

Man, Dan Dilger's article on Apple Insider was dead on in asking "Why is Samsung's Galaxy Fold graded on a curve?"
Rating: 12 Votes
10 months ago

At least they are fixing it. If it was Apple they would tell you, you are folding it wrong

Apple wouldn’t let a product that’s this bad be let out in the public
Rating: 10 Votes
10 months ago
Meanwhile, in Cupertino.

Rating: 9 Votes
10 months ago

That would be the worst thing they could do! If every company had that attitude we wouldn't be where we are today. Everything fails whether it's in public or in private labs, you take those failures learn from them and improve your product.

You are contradicting yourself.

They can learn from this fiasco and create a better NEW product in the future. But the Fold is broken in so many ways that there’s no chance any “fix” is going to render it into a usable product.
Rating: 8 Votes

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