Some iPhone XS and XS Max Units Won't Start Charging While Screen is Turned Off [Fix Coming in iOS 12.1]

A number of iPhone XS and iPhone XS Max owners in the Apple Support Communities and MacRumors Forums report that the devices fail to start charging when a Lightning cable is plugged in while the screen is turned off.

iphone xs lightning
As with many crowdsourced issues, experiences vary. In most cases, the iPhone XS or iPhone XS Max begins charging once the user wakes the device by tapping or raising the screen. However, some users report having to both wake the iPhone and disconnect and reconnect the Lightning cable to get a charge.

In rarer cases, the iPhone stops responding entirely at some point after a Lightning cable is plugged in while the screen is turned off.

Lewis Hilsenteger demonstrated the issue on his popular YouTube channel Unbox Therapy today by plugging a Lightning cable into one iPhone X, four iPhone XS, and four iPhone XS Max units. While the iPhone X began to charge, it appears two of the iPhone XS units and three of the iPhone XS Max units did not.

Unbox Therapy's video uses the hashtag #ChargeGate

Affected customers have documented the issue in at least a dozen discussion threads across the web, including the Apple Support Communities, MacRumors Forums, Reddit, Twitter, YouTube, and other forums and platforms. It's unclear how widespread the issue is at this time, but not everyone is affected.

Some users have speculated the issue could be related to USB Restricted Mode, introduced in iOS 11.4.1, which prevents an iPhone, iPad, or iPod touch from communicating with USB accessories via the Lightning connector if one hour or longer has passed since the device was last unlocked.

usb restricted mode ios 12
However, while USB Restricted Mode is enabled by default in iOS 12, Hilsenteger and others say disabling the feature does not help. Apple also has a support document that ensures "your iPhone, iPad, or iPod touch charges as usual when it's connected to a USB power adapter" with the feature toggled on.

In the YouTube comments on the Unbox Therapy video, some users claim to be experiencing the same issue on older iPhones and iPads, so there is a decent chance this is a software issue that could be addressed in a future iOS 12 update. In the meantime, there does not appear to be a workaround.

If you are affected by this issue, we recommend contacting Apple Support. Apple frequently passes on device information and diagnostics to its engineering teams to address potential bugs like these, so all feedback helps.

Apple did not respond to multiple requests for comment, but we'll update this article if we receive any information.

Update: Apple has confirmed that this issue will be addressed in iOS 12.1.

Top Rated Comments

aaronhead14 Avatar
34 months ago
Absolutely ridiculous. Especially considering the price of these things. If Apple charges a premium, they need to deliver on the premium experience.
Score: 129 Votes (Like | Disagree)
Meicyn Avatar
34 months ago
Unbox Therapy's cringy thumbnails are eye cancer. Dude's so desperate to repeat the views for bendgate.
Score: 116 Votes (Like | Disagree)
yes3sir Avatar
34 months ago
Someone please invite this guy to the next Apple event so he can shut up.
Score: 114 Votes (Like | Disagree)
iamMacPerson Avatar
34 months ago
'Serious problem'. It's a bug lol. Talk about clickbait. I'm not a huge Apple defender, but this guy is desperate.
Score: 56 Votes (Like | Disagree)
yes3sir Avatar
34 months ago
He's trying so hard to get the same glory of 'Bendgate' back.
Score: 48 Votes (Like | Disagree)
Ries Avatar
34 months ago
How Apple changed after Steve.

https://www.siliconvalley.com/2018/09/27/apple-went-rotten-after-steve-jobs-death-former-engineer-claims/

“Many talented employees who’ve given part of their life for Apple were now regularly being disciplined and terminated for reporting issues they were expected to (report) during Mr. Jobs tenure,”
Score: 41 Votes (Like | Disagree)

Top Stories

General Music and AirPod 3 Feature

Rumor: Apple to Announce Third-Generation AirPods and HiFi Apple Music Tier on May 18

Thursday May 13, 2021 10:32 pm PDT by
A new rumor suggests that Apple will announce the third-generation AirPods and the recently rumored HiFi, or high-fidelity Apple Music tier, on Tuesday, May 18, via a press release on its website. The new rumor comes from Apple YouTuber Luke Miani who shared the alleged exclusive news with the AppleTrack website. According to the YouTuber, Apple plans to release the next-generation AirPods...
2021 mbp hdmi slot 3d

2021 MacBook Pro Leaks Confirm Returning MagSafe and Ports

Friday May 14, 2021 3:06 am PDT by
Apple's upcoming MacBook Pro models are expected to feature a number of major changes such as larger display options and powerful new Apple silicon chips. Among the more surprising updates to this year's MacBook Pro models is the return of three ports that have been missing from the machines for over five years. Expected to come in 14- and 16-inch sizes, the 2021 MacBook Pro models are...
apple park drone june 2018 2

Apple Fires Newly Hired Ex-Facebook Product Manager Following Revelations of Past Misogynistic Comments

Thursday May 13, 2021 12:10 am PDT by
Apple has fired Antonio García Martínez, an ex-Facebook product manager and author of the controversial book "Chaos Monkeys," following public and internal calls for removal and investigation due to past misogynistic statements, The Verge reports. Apple hired Martínez earlier this week to join its ads team, however, comments that Martínez made in the past sparked condemnation from users...
magic mouse space gray discontinued

Apple Discontinuing Space Gray Mac Accessories Now That iMac Pro is Dead

Friday May 14, 2021 11:52 am PDT by
Following the discontinuation of the iMac Pro, Apple also appears to be discontinuing Space Gray "Magic" accessories that it sold separately alongside the iMac Pro. The iMac Pro was the only Space Gray Mac, and Apple designed special matching accessories for it. The Space Gray Magic Mouse 2, Magic Keyboard, and Magic Trackpad all now say "While supplies last" in small wording at the bottom...
tile amazon sidewalk integration

Apple Says Tile Trackers Sold Poorly in Apple Stores

Friday May 14, 2021 4:53 am PDT by
Earlier last month, Spotify, Tile, and Match (owner of Tinder), testified at an app store antitrust hearing spearheaded by the U.S. Senate. During the hearing, Spotify called Apple's App Store "an abusive power grab," while Tile said Apple uses its platform to "unfairly limit competition for its products." Now, in response to their testimonies, Apple's vice president and chief compliance...
google photos

PSA: Google Photos Unlimited Storage Ends Next Month, Here's How to Export Your Pictures to iCloud

Thursday May 13, 2021 5:26 am PDT by
For as long as it's existed, Google Photos has offered free unlimited storage for uploading images at a reduced yet good enough quality for most users. From June 1, 2021, however, all photos and videos uploaded to Google accounts will count against users' cloud storage. If you've been relying on Google to back up your media library, it may be time to move that content elsewhere. This article...
fortnite apple logo 2

Judge in Epic vs. Apple Case Floats Potential Compromise

Wednesday May 12, 2021 3:54 pm PDT by
In the ongoing legal battle between Apple and Epic Games, the two companies are this week calling up their expert witnesses to argue their points before Judge Yvonne Gonzalez Rogers, who will make a decision in the case after a three week trial. Expert testimony is not as exciting as some of the leaked App Store documents that were highlighted last week, especially as much of what's being...
syng cell alpha

Longtime Apple Designer Christopher Stringer's Latest Project Is a High-Fidelity Speaker With AirPlay 2

Friday May 14, 2021 7:30 am PDT by
Christopher Stringer, a key member of Jony Ive's design team who spent 21 years at Apple before departing in 2017, is resurfacing today with his new venture Syng, which seeks to make an impact in the high-end audio market. Stringer, who contributed to many of the most iconic product designs in Apple's history, announced his plans roughly a year ago, and Syng is today introducing its flagship ...
Twitter Feature

Twitter's 'Blue' Subscription Service May Cost $2.99, Will Offer Undo Tweet Option

Saturday May 15, 2021 11:08 am PDT by
Twitter has been working on some kind of subscription service since last summer, and Jane Manchun Wong, who often digs into new features coming in apps, has shared details on just what Twitter is exploring. Twitter's subscription service could be called Twitter Blue, and at the current time, it's priced at $2.99 per month. There will be a "Collections" section that allows users to save and...
imac m1 blue isolated 16x9 500k

M1 iMac is Up to 56% Faster Than Prior-Generation High-End 21.5-Inch iMac

Wednesday May 12, 2021 10:03 am PDT by
Apple's M1 iMacs are set to start delivering to customers next week, and ahead of the official launch day, benchmarks for the machines have been showing up on Geekbench, likely from reviewers who are testing them. It will come as no surprise that M1 iMac benchmarks are right on par with benchmarks for the M1 MacBook Pro, MacBook Air, and Mac mini, coming in with an average single-core score...