Apple's Beats brand in April unveiled the Powerbeats Pro, a redesigned wire-free version of its popular fitness-oriented Powerbeats earbuds.
Apple Says Third-Generation Keyboards Exclusive to 2018 MacBook Pro
Last month, Apple initiated a Keyboard Service Program for MacBook and MacBook Pro, after determining that a "small percentage" of the keyboards in 2015-2017 MacBook and 2016-2017 MacBook Pro models may experience keys that feel "sticky," repeat, or do not respond in a consistent manner.
Apple did not identify a cause for the issues, which they call "behaviors," but they're believed to be caused by dust and other particulates becoming stuck in the butterfly switch mechanism underneath keycaps.
Apple has been servicing affected keyboards free of charge, with the process involving the replacement of one or more keys, or the whole keyboard. For the MacBook Pro, the replacements are second-generation keyboards -- often the 2017 variant with slightly different markings on the Control and Option keys.
Then, last week, Apple surprised us with new 2018 MacBook Pro models that feature an "improved third-generation keyboard for quieter typing." These models are not eligible, at least not now, for Apple's service program.
Apple hasn't directly acknowledged whether the quieter, third-generation keyboards dually address the keyboard issues, but iFixit discovered the 2018 MacBook Pro has a thin, silicone barrier underneath each key, which they believe are intended to prevent the dust and crumbs from getting stuck.
iFixit discovered a thin, silicone layer underneath keys on the 2018 MacBook Pro
For this reason, some customers have been hoping that Apple will start swapping out second-generation keyboards with third-generation keyboards, as part of its service program, but MacRumors has learned that isn't the plan.
When asked if Apple Stores and Apple Authorized Service Providers will be permitted to replace second-generation keyboards on 2016 and 2017 MacBook Pro models with the new third-generation keyboards, if necessary, Apple said, no, the third-generation keyboards are exclusive to the 2018 MacBook Pro.
Hopefully, in that case, it means that Apple has quietly tweaked the second-generation keyboard to be more reliable. It wouldn't really make sense for Apple to replace keyboards with ones that are just as prone to break again, especially if the third-generation keyboards offer a fix.
One possibility is that the third-generation keyboards aren't backwards compatible with 2016 and 2017 MacBook Pro models to begin with. The keyboard is actually one part of a larger component called the "top case," which also has a glued-in battery, and the internal design could be tweaked in 2018 models.
To initiate a repair, head to the Contact Apple Support portal, select Mac → Mac notebooks → Hardware Issues → Keyboard not working as expected → Bring in for Repair and book an appointment with an Apple Store or Apple Authorized Service Provider. Remember to back up your Mac before any servicing.
Apple did not identify a cause for the issues, which they call "behaviors," but they're believed to be caused by dust and other particulates becoming stuck in the butterfly switch mechanism underneath keycaps.
Apple has been servicing affected keyboards free of charge, with the process involving the replacement of one or more keys, or the whole keyboard. For the MacBook Pro, the replacements are second-generation keyboards -- often the 2017 variant with slightly different markings on the Control and Option keys.
Then, last week, Apple surprised us with new 2018 MacBook Pro models that feature an "improved third-generation keyboard for quieter typing." These models are not eligible, at least not now, for Apple's service program.
Apple hasn't directly acknowledged whether the quieter, third-generation keyboards dually address the keyboard issues, but iFixit discovered the 2018 MacBook Pro has a thin, silicone barrier underneath each key, which they believe are intended to prevent the dust and crumbs from getting stuck.
For this reason, some customers have been hoping that Apple will start swapping out second-generation keyboards with third-generation keyboards, as part of its service program, but MacRumors has learned that isn't the plan.
When asked if Apple Stores and Apple Authorized Service Providers will be permitted to replace second-generation keyboards on 2016 and 2017 MacBook Pro models with the new third-generation keyboards, if necessary, Apple said, no, the third-generation keyboards are exclusive to the 2018 MacBook Pro.
Hopefully, in that case, it means that Apple has quietly tweaked the second-generation keyboard to be more reliable. It wouldn't really make sense for Apple to replace keyboards with ones that are just as prone to break again, especially if the third-generation keyboards offer a fix.
One possibility is that the third-generation keyboards aren't backwards compatible with 2016 and 2017 MacBook Pro models to begin with. The keyboard is actually one part of a larger component called the "top case," which also has a glued-in battery, and the internal design could be tweaked in 2018 models.
To initiate a repair, head to the Contact Apple Support portal, select Mac → Mac notebooks → Hardware Issues → Keyboard not working as expected → Bring in for Repair and book an appointment with an Apple Store or Apple Authorized Service Provider. Remember to back up your Mac before any servicing.
Related Roundup: MacBook Pro
Buyer's Guide: MacBook Pro (Caution)
[ 247 comments ]
Top Rated Comments
(View all)
15 months ago
It wouldn't really make sense, and wouldn't feel very Apple, for them to continue using replacement keyboards that are just as prone to break as the ones they are replacing.
Err, MacRumors you've been around for a few years - you know full well that's exactly the kind of thing Apple does. GPU failures with MacBooks for example - yep, replaced with exactly the same mainboard that suffered the exact same fault several years later.
Your sentence is utterly wrong and misleading.
15 months ago
It wouldn't really make sense, and wouldn't feel very Apple, for them to continue using replacement keyboards that are just as prone to break as the ones they are replacing.
Most Apple repair programmes I can recall have involved Apple replacing the broken part with an identical part with the same flaw.
15 months ago
Apple way of saying get the 2018 MacBook all other older versions are obsolete
15 months ago
It wouldn't really make sense, and wouldn't feel very Apple
Not feeling like Apple is how Apple has felt to me since around the time OS X Lion came out.
15 months ago
Ugh.. After 30 years of owning Apple devices I am really starting to hate Apple... If I only knew they were going to launch these models... but I just got a MacBook Pro 2017 from an online retailer four weeks ago and now I am not elegible for an exchange!
[ Read All Comments ]
Facebook today announced a new set of Portal video chat devices, including one that is aimed to compete in the streaming TV market. This device is called the Portal TV, and it connects to a TV set...
Apple this week published environmental reports for the new iPhone 11, iPhone 11 Pro, and iPhone 11 Pro Max, revealing that the Taptic Engine in all three devices is made of 100 percent recycled rare...
Amazon this week is discounting numerous Apple notebooks and tablets, offering new all-time-low prices in each instance. You can save as much as $400 in these sales, which relate to the 2019...
NBCUniversal today revealed that the name of its upcoming streaming television service is "Peacock," a reference to the company's logo. The service is still set to launch in April 2020,...
Amazon today introduced a new tier of Amazon Music, called Amazon Music HD, which offers lossless versions of audio files for streaming or downloading. This tier will cost $14.99/month, or...
Signify today announced a new device for its Philip Hue line of lights, debuting the Hue Play HDMI Sync Box, designed to allow Hue users to sync their lights to their home entertainment systems.
...
Apple on Tuesday argued that the European Union's order for it to pay 13 billion euros ($14.3 billion) in back taxes to Ireland "defies reality and common sense," as it kicked off its...
Apple is set to invest $1 billion in India as it gets ready to export its "Made in India" iPhones, according to a new report out today.
Times of India says Foxconn is the main...
