Apple's $29 Battery Replacement Program Could Lead to 16M Fewer iPhones Sold in 2018

Apple's decision to offer $29 battery replacements to customers with older iPhones could cause iPhone sales to drop in 2018, according to Barclays analyst Mark Moskowitz (via CNBC).

Customers opting for a battery replacement instead of upgrading an iPhone could be a "mild headwind" for iPhone unit sales, potentially resulting in millions of fewer iPhone purchases during the year. Moskowitz believes up to 77 percent of iPhone users are eligible to upgrade their batteries.

In our base case scenario, 10% of those 519M users take the $29 offer, and around 30% of them decide not to buy a new iPhone this year. This means around 16M iPhone sales could be at risk, creating ~4% downside to our current revenue estimate for C2018.
It remains to be seen if and how the battery replacement program will impact sales in practice despite analyst predictions, as there are other considerations that drive upgrades, such as new features.

Apple began offering reduced-cost battery replacements following backlash from an admission that it slows down some older iPhone models with degraded batteries to prevent them from shutting down unexpectedly.

The power management issue impacts the iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, and iPhone 7 Plus, but only in situations where battery health has declined. Affected iPhones see throttling during times of peak power usage, such as when running a benchmark.

iPhones that are running slower can be restored to their original condition with a fresh battery, which is why Apple has decided to offer $29 replacements from now until the end of 2018.

While Apple implemented power management features in older iPhones in an attempt to extend their lives as long as possible, some people have claimed that Apple is intentionally slowing devices to push its customers to upgrade, which the company says is not true. From Apple:
First and foremost, we have never -- and would never -- do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades. Our goal has always been to create products that our customers love, and making iPhones last as long as possible is an important part of that.
Though Apple may not have been aiming to get customers to upgrade their devices by implementing power management features, it's an inevitable side effect, hence why the battery program could cut into sales somewhat. Apple is currently facing several lawsuits from customers who claim they upgraded after experiencing slower speeds on their older iPhones.

Apple plans to offer $29 battery replacements throughout the year, and according to internal documentation, all customers who ask for a battery replacement for an affected iPhone will receive one, regardless of battery health.

Top Rated Comments

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27 months ago
To me a brand is one simple thing, and that is trust. - Steve Jobs
Rating: 52 Votes
27 months ago
...and that is why the battery-caused cpu slowdown was never previously documented.
Rating: 40 Votes
27 months ago

B.S! People will continue to buy new phones. Realistically, how many people actually buy new phones because of their slower performance?

My sister in-law did.
Her 6 became unbearably slow with iOS 11 so she bought an 8.
Rating: 40 Votes
27 months ago
I can't believe fans are still trying to defend Apple.

Rating: 37 Votes
27 months ago
not unless iOS 12 slows it down in time for new iPhones.
Rating: 26 Votes
27 months ago

B.S! People will continue to buy new phones. Realistically, how many people actually buy new phones because of their slower performance?

The reality is many people can't justify spending hundreds (or, ~$1000) to buy a new phone every two years. And many people simply don't care about the latest and the greatest.

My dad's iPhone 6 Plus was so slow that he (a very much non-tech person) felt very frustrated (even wiped his phone clean because he thought it has got some kind of virus). I bought him an iPhone 8 plus as a present for his birthday, he couldn't really tell the differences (other than the obvious ones like the camera looks different) but he's just happy that using the new phone just feels like using his 6p when he first bought it.
Rating: 24 Votes
27 months ago
That is what Apple gets for Deceiving Customers! Not just iPhones but all throttled devices to cover up for their Corrupt Battery Claims since Tim Cook became CEO. Apple is Corrupt and lying to the customers on battery performance for several years...and now they have been Caught...Steve Jobs would fire the entire executive team for poor quality of software, products and services years ago...Apple is on a severe decline; don't let the Stock analyst suggest otherwise...the Apple Community has had it!
Rating: 22 Votes
27 months ago
Apple still wins because of how many new iPhones they sold due to this issue that nobody knew about.

It’s sad but true.
Rating: 21 Votes
27 months ago
Apple has lost trust and credibility and it's well deserved
Rating: 20 Votes
27 months ago
Apple will just move forward the iOS 12 release about a month to bring older phones to a crawl. Then we're right back on track.
Rating: 19 Votes

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