Apple Will Replace the Battery in Your iPhone 6 or Later Even if It Passes a Genius Bar Diagnostic Test
Last week, Apple reduced the price of out-of-warranty iPhone battery replacements from $79 to $29, following a wave of controversy over power management features in older iPhones. In a note to customers, Apple said its new policy applied to "anyone with an iPhone 6 or later whose battery needs to be replaced", but failed to specify if this eligibility criteria was dependent on whether a given iPhone failed an official Genius Bar diagnostic test.

This morning, French tech blog iGeneration reported that an internal Apple Store memo has been circulated which states that if a customer asks for a battery replacement on an iPhone 6 or later, then the Genius Bar should allow it, even if their phone passes Apple's own diagnostic test.
Apple has since independently confirmed to MacRumors that it will agree to replace an eligible battery for a $29 fee, regardless of whether an official diagnostic test shows that it is still able to retain less than 80 percent of its original capacity. The concession appears to have been made to mollify the anger of customers stoked by headlines suggesting that Apple artificially slows down older iPhones to drive customers to upgrade to newer models.
Anecdotal reports also suggest that customers who paid $79 to have their battery replaced before the new pricing came into effect on Saturday, December 30, will receive a refund from Apple upon request. Please let us know of your own experiences in the comments below.
Apple last week was forced to apologize over a lack of transparency regarding its process of dynamically managing the peak performance of some older iPhone models with degraded batteries to prevent unexpected shutdowns. When iOS 10.2.1 was released in February, Apple vaguely referred to "improvements" it had made to reduce occurrences of unexpected shutdowns. It only chose to explain that the changes it made may result in temporary slowdowns on some older iPhone models with degraded batteries after controversy recently reignited.
Apple can run a diagnostic on your phone's battery remotely – you don't need to visit an Apple Store. To initiate the battery diagnostic/replacement process, contact Apple Support by phone, online chat, email, or Twitter. Alternatively, you can schedule a Genius Bar appointment at an Apple Store with the Apple Support app. You can also inquire about a battery replacement with select Apple Authorized Service Providers.
Popular Stories
The first iOS 18.4 beta for iPhones should be just around the corner, and the update is expected to include many new features and changes.
Bloomberg's Mark Gurman expects the iOS 18.4 beta to be released by next week.
Below, we outline what to expect from iOS 18.4 so far.
Apple Intelligence for Siri
Siri is expected to get several enhancements powered by Apple Intelligence on iOS...
Apple has yet to announce any new devices this year, but that could change starting next week.
Apple CEO Tim Cook today said to "get ready" for a "launch" on Wednesday, February 19.
"Get ready to meet the newest member of the family," said Cook, in a social media post. The post includes an #AppleLaunch hashtag, along with a short video featuring an animated Apple logo inside of a circle....
Apple's next-generation iPhone 17 Pro will feature three rear cameras arranged in a familiar triangular layout, but the cameras will be housed in an all-new rectangular camera bar with rounded corners, according to YouTube channel Front Page Tech.
iPhone 17 Pro camera design render created by Asher for Front Page Tech
In a video uploaded today, Front Page Tech host Jon Prosser said the camera ...
There have been several alleged leaked details of the iPhone 17 Air, Apple's rumored new slim iPhone, but images have been limited to grainy shots taken in component factories. However, this hyper-realistic concept created by WEIS Studio gives us the best idea yet of what Apple's thin device might actually look like.
The concept design is inspired by recent leaks indicating that the device...
A few days ago, we reported that Apple's refurbished Mac mini pricing had a problem, and it appears that Apple has taken note.
Apple was offering a refurbished Mac mini with the M2 chip, 16GB of RAM, and 256GB of storage for $559, which was $50 more than a refurbished Mac mini with the M4 chip, 16GB of RAM, and 256GB of storage. All other key specifications were equal.
That's no longer...
In a social media post today, Apple CEO Tim Cook teased an upcoming "launch" of some kind scheduled for Wednesday, February 19.
"Get ready to meet the newest member of the family," he said, with an #AppleLaunch hashtag.
The post includes a short video with an animated Apple logo inside a circle.
Cook did not provide an exact time for the launch, or share any other specific details, so...
Apple is "exploring" the idea of showing search ads in the Apple Maps app, according to Bloomberg's Mark Gurman.
Back in 2022, Gurman said software engineering was "already underway" to display ads in the Apple Maps app, but Apple did not move forward with the idea at the time. Today, he said Apple is "giving this notion more thought" again.
This time around, he said Apple has yet to...
Apple this week began selling refurbished Mac mini models with the M4 chip for the first time, but this has led to a pricing conundrum.
In the United States, Apple is offering a refurbished Mac mini with the base M4 chip, 256GB of storage, 16GB of RAM, and Gigabit Ethernet for $509, down from $599 new. This is the standard 15% discount that Apple offers on refurbished Macs.
The issue is...