Apple Support

By MacRumors Staff

Apple Support Articles

Apple Support App Gains Dark Mode and Streamlined Interface

Tuesday April 28, 2020 11:02 am PDT by
Apple today updated its Apple Support app for the iPhone and the iPad, introducing a revamped layout with Dark Mode support and improved navigation. According to Apple, the app features an all new customized user interface and smarter solutions for more topics using step-by-step troubleshooting, along with ‌Dark Mode‌. The app also now features an easier way to find support for not only...

Apple Offering Onsite Device Repairs in Select Cities Through Go Tech Services

Friday January 31, 2020 2:40 pm PST by
Apple is now offering an onsite repair option for customers in select cities who need issues with their Apple devices addressed but aren't able to visit a repair shop or Apple Store. The onsite repair options are available through Apple Authorized Service Provider Go Tech Services, which promises to repair your device "at your home or office." When visiting Apple's Support site to...

Apple Shares New Tutorial Videos Showcasing iPadOS Features

Wednesday September 25, 2019 5:07 am PDT by
Apple has shared four new videos on its Apple Support YouTube channel highlighting what users can do with iPadOS, Apple's version of iOS designed for the iPad that was released on Tuesday. The first video introduces users to the new actions possible with Slide Over, like accessing recent files and favorite apps with a swipe. Another video goes through the multitasking capabilities in ‌i...

Apple Support App Now Lets You Chat With an Expert in Messages

Monday May 13, 2019 11:56 am PDT by
Apple today updated its Apple Support app to version 3.1, adding a new feature that's designed to let you chat with an expert to get support help using the Messages app. Apple says that this feature is limited to the United States and is available for select topics only. Today's update also introduces an improved experience for scheduling reservations at the Genius Bar and Authorized...

Apple Gets Top Marks on 'Tech Support Showdown' List

Wednesday April 24, 2019 11:16 am PDT by
Apple continues to dominate when it comes to customer support, according to Laptop Mag's annual tech support showdown, which is designed to help customers determine which companies are offering the most reliable customer service in the tech industry. Apple received an aggregate score of 91, earning 54 points for its web-based tech support and 37 points for its phone-based tech support. Laptop...

Apple Support App Gains New Search Tab to Make Finding Articles Easier

Tuesday January 29, 2019 10:30 am PST by
Apple today updated its Apple Support app to overhaul the design of the bottom navigation bar with the aim of improving search. In place of the former Account tab that was at the bottom, there's a new "Search" tab that's designed to let you quickly and easily find articles in the Apple Support database. Before the update on left, after the update on right, with new search page on far right ...

Apple Support App Gains Easier Access to AppleCare+, Streamlined Process for Resetting Apple ID

Monday September 17, 2018 10:58 am PDT by
Apple today updated its Apple Support app for iOS devices to add new features that include easier access to AppleCare+ and a better way to reset your Apple ID password. According to the update's release notes, it's easier to add AppleCare+ coverage to your eligible devices using the Apple Support app. AppleCare+ provides extra coverage and replacement for accidental damage on iOS, Apple Watch, ...

Apple Support App Expands to 20 New Countries and Regions

Tuesday June 12, 2018 12:05 pm PDT by
Apple's Support app for iOS devices, which is designed to allow you to get help with your Apple products, today expanded to more than 20 new countries and regions, making the app more widely available around the world. Several new languages have been added to the Support app as well, including Czech, Danish, Finnish, Hungarian, Indonesian, Norwegian, Polish, Portuguese, and Russian. Apple...

Apple Support App Updated With Redesigned Interface and New Discover Section

Wednesday November 29, 2017 9:56 am PST by
Apple today updated its official Apple Support app to introduce an overhauled interface and a new "Discover" tab for learning about new features in the products you own. The new Apple Support interface features a cleaner look with more white space and a universal search bar at the top of the "Get Support" section for locating articles more quickly. When selecting a product to get help,...

Apple Support YouTube Channel Launches With Videos Featuring iOS Tips and Tricks

Tuesday November 28, 2017 3:19 am PST by
Apple has launched an official Apple Support YouTube channel, uploading a series of videos that cover assorted iOS tips and tricks to help out customers new to iPhone and iPad. First noted on Reddit, the Apple Support YouTube channel was registered on October 5, but had remained dormant until yesterday when the channel was quietly populated with its first 10 short how-to videos, which are...

Apple Says 2011 MacBook Pro No Longer Eligible For 'Video Issues' Repair Program

Saturday May 20, 2017 6:49 pm PDT by
Apple says the following models are no longer eligible for its MacBook Pro Repair Extension Program for Video Issues: • 15-inch, Early 2011 • 15-inch, Late 2011 • 17-inch, Early 2011 • 17-inch, Late 2011The following MacBook Pro models remain eligible, so long as they were purchased less than four years ago: • Retina, 15-inch, Mid 2012 • Retina, 15 inch, Early 2013Apple launched the repair...

Apple Support App Gains Option to Schedule Repairs From Authorized Service Providers

Tuesday May 9, 2017 5:23 pm PDT by
Apple today updated its Apple Support app to version 1.1, adding several new features to enhance the app and make it easier for users to obtain support for their Apple products. Starting today, the Apple Support app can be used to schedule repairs at participating Apple Authorized Service Providers, giving users more options beyond the Apple Genius Bar. Scheduling repairs through an authorized ...

Apple Tops 'Tech Support Showdown' List for Third Consecutive Year

Friday March 10, 2017 4:51 am PST by
Apple has topped Laptop Mag's Tech Support Showdown list for the third year in a row, receiving praise as "the best tech support in the business," and beating out nine other computer-making companies in the process. Laptop Mag said that its list is aimed at helping customers see who has the most reliable and clear customer service in the tech industry. To conduct the research, the magazine...

Apple Support App Now Available in 22 Countries

Thursday January 26, 2017 5:47 am PST by
The official Apple Support app for iPhone and iPad launched in additional countries this week, including but not limited to Belgium, France, Germany, Spain, Switzerland, and the United Kingdom. The app first launched in the Netherlands in November and expanded to the United States last month. The app mirrors Apple's support website, providing users with a list of their Apple devices, options ...

'Apple Support' App Launches in U.S. App Store

Tuesday December 13, 2016 6:17 pm PST by
One month after debuting in the Netherlands, Apple's specialized Apple Support app has gone live in the U.S. App Store, reports TechCrunch. The app gives Apple users an easy way to get support for their devices on the go. The app is designed to mimic Apple's dedicated support website, providing a list of Apple devices owned by the user and giving them access to documentation for those...

Apple Warns Customers to Beware of Counterfeit Power Adapters and Batteries

Tuesday December 13, 2016 6:01 am PST by
Nearly two months after filing a lawsuit against a firm selling counterfeit Apple power adapters and Lightning cables on Amazon, Apple has updated its website to advise customers to beware of counterfeit parts. Apple warns some counterfeit and third-party power adapters and batteries could pose safety risks, and recommends customers visit an Apple Store or Apple Authorized Service Provider for ...

Apple Wins 'Gold' Customer Service Award From Twitter

Thursday November 10, 2016 10:03 am PST by
Twitter today announced the results of its first ever #Awards initiative, naming Apple as the top customer service provider on the social networking platform. Apple was awarded with the "Gold" #Customer award for the @AppleSupport Twitter account, which Apple uses to quickly respond to customer service requests. According to Twitter, the @AppleSupport account ranks #1 among support accounts...

Apple Launches 'Apple Support' iOS App in Netherlands

Tuesday November 8, 2016 10:22 am PST by
Apple today released a specialized Apple Support app in the Netherlands, which is designed to give iOS users another way to get support for their Apple devices. The app closely mimics the design of Apple's dedicated support website, providing a list of the products owned by each user along with options for scheduling repairs in an Apple Store or chatting with Apple's support staff. It also has ...

Apple Replaces Support Profiles With New Tool That Only Shows Devices Signed Into Your Apple ID

Monday October 24, 2016 5:49 pm PDT by
Apple recently removed Support Profiles from its website, redirecting the page to a new "Get Support" tool that similarly enables customers to check their technical support and service coverage status for iPhones, iPads, Macs, and other Apple products they own. There is, however, one notable difference. The new "Get Support" tool only lists Apple products signed into any given Apple ID,...

Apple Debuts 'Reimagined and Redesigned' Support Site

Friday April 29, 2016 4:44 pm PDT by
Apple today updated its support site with a brand new look and new ways for users to interact with it. The new site is broken into several different blocks, with most of the attention going to three different ways users can get help. The first block is dedicated to a search bar that provides Quick Links, which allow users to get the answers they're looking for while they're searching rather ...