Apple Support

By MacRumors Staff

Apple Support Articles

Apple Support App General Feature

Apple Launches All-in-One 'Manuals, Specs, and Downloads' Website

Wednesday March 20, 2024 8:12 am PDT by
Apple recently added a new "Documentation" page to its website that provides links to user guides, repair manuals, tech specs, software downloads, and more for a variety of products. Some of this information was previously found across separate pages on Apple's website, and it has now been combined in one place for convenient access. The page includes categories for the Mac, iPhone, iPad,...
Apple Support App General Feature

Apple Support Account on X No Longer Offers Help From a Human

Monday October 2, 2023 7:22 am PDT by
Apple this week stopped providing human technical assistance via direct messages on X, formerly known as Twitter, in a shift away from social media support. As of October 1, customers who send a direct message to the @AppleSupport account on X receive an automated reply with links to the Get Support page on Apple's website, and to the Apple Support app for the iPhone and iPad. The account...
Apple Support App General Feature

Apple Plans to Stop Providing Customer Support on Twitter and YouTube

Wednesday August 30, 2023 12:22 pm PDT by
Apple is planning to eliminate social media support advisor roles across Twitter, YouTube, and the Apple Support Community website starting later this year, according to multiple sources familiar with the matter. When this change takes effect, customers will no longer be able to receive support from an Apple employee on these platforms. Starting October 1, the @AppleSupport account on...
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Apple Support App Now Offers More Info on Nearby Locations

Monday August 21, 2023 10:53 am PDT by
Apple today updated its Apple Support app to be more useful to customers who are looking to get help from a nearby Apple retail location or authorized repair shop. When searching for a store using the "Locations" feature in the app, there's now a Good to Know section and a Store Hours section, both of which are new. In Good to Know, Apple lists information like accessibility options and...
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Apple Overhauls Support App With Updated Layout and Easier Access to Local Providers

Tuesday May 16, 2023 10:21 am PDT by
Apple today updated its dedicated Support app that is designed to help Apple product owners get help with their iPhones, Macs, iPads, Apple Watches, and other accessories. According to Apple, the updated version of the app has a new layout to make it easier to view and manage calls, chats, and reservations, along with quicker access to the locations of nearby service providers. What this...
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Apple Support App Gains New Look and Revamped Reservation System

Tuesday October 25, 2022 2:11 pm PDT by
Apple today updated its Apple Support app with new functionality that makes it easier to make a reservation for service in an Apple retail location or from an Apple Authorized Service Provider. The update revamps the look of the reservation system, giving it improved organization for quicker access to devices, support tools, and more. The app now opens with a "Tell us what's happening"...
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Apple Updates Support App With Repair Cost Estimates in Some Locations

Monday February 14, 2022 9:37 am PST by
Apple today updated its Apple Support app designed for the iPhone and iPad, introducing a new feature that provides price estimates for common repairs in select locations. When using the Support app after installing the update, you can tap on a device that you own in the "My Devices" list and then choose "Repairs & Physical Damage" to see a list of options. Tapping on a common repair like ...
apple support coverage details

Apple Support App Gains Updated Coverage Details, Reservation Reminders and New App Clip

Thursday April 1, 2021 11:23 am PDT by
Apple today updated its Apple Support app to version 4.2, introducing a few useful new features to streamline the app's usefulness for getting service and support for Apple devices. The section of the app that provides coverage details now offers up more information about benefits and service options, plus you can now get reminders about your upcoming Genius Bar or Apple Authorized Service...
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Apple Launches 'Apple for Kids' Support Portal for Parents and Guardians

Thursday March 4, 2021 3:26 am PST by
Apple today added a new "Apple for Kids" portal to its support website, offering parents and guardians a one-stop hub for getting their children set up on Apple's devices, services, and platforms, and managing their usage. The section includes quick links at the top for managing your family group and resolving common issues, such as what to do if your child forgot their passcode, or if they...

Apple Updates Apple Support App With Expanded Wallet Support for Easy Apple Store Check-Ins

Wednesday September 2, 2020 11:51 am PDT by
Apple today updated its Apple Support app to version 4.1, introducing new language and Accessibility improvements to make the app more available to everyone, along with a new feature to make it easier to check in for appointments. Apple has also expanded the number of locations that allow the Apple Support app to add a pass to the Wallet app when a Genius Bar appointment is scheduled at an Ap...

Apple Support App Gains Dark Mode and Streamlined Interface

Tuesday April 28, 2020 11:02 am PDT by
Apple today updated its Apple Support app for the iPhone and the iPad, introducing a revamped layout with Dark Mode support and improved navigation. According to Apple, the app features an all new customized user interface and smarter solutions for more topics using step-by-step troubleshooting, along with ‌Dark Mode‌. The app also now features an easier way to find support for not only...

Apple Offering Onsite Device Repairs in Select Cities Through Go Tech Services

Friday January 31, 2020 2:40 pm PST by
Apple is now offering an onsite repair option for customers in select cities who need issues with their Apple devices addressed but aren't able to visit a repair shop or Apple Store. The onsite repair options are available through Apple Authorized Service Provider Go Tech Services, which promises to repair your device "at your home or office." When visiting Apple's Support site to...

Apple Shares New Tutorial Videos Showcasing iPadOS Features

Wednesday September 25, 2019 5:07 am PDT by
Apple has shared four new videos on its Apple Support YouTube channel highlighting what users can do with iPadOS, Apple's version of iOS designed for the iPad that was released on Tuesday. The first video introduces users to the new actions possible with Slide Over, like accessing recent files and favorite apps with a swipe. Another video goes through the multitasking capabilities in...

Apple Support App Now Lets You Chat With an Expert in Messages

Monday May 13, 2019 11:56 am PDT by
Apple today updated its Apple Support app to version 3.1, adding a new feature that's designed to let you chat with an expert to get support help using the Messages app. Apple says that this feature is limited to the United States and is available for select topics only. Today's update also introduces an improved experience for scheduling reservations at the Genius Bar and Authorized...

Apple Gets Top Marks on 'Tech Support Showdown' List

Wednesday April 24, 2019 11:16 am PDT by
Apple continues to dominate when it comes to customer support, according to Laptop Mag's annual tech support showdown, which is designed to help customers determine which companies are offering the most reliable customer service in the tech industry. Apple received an aggregate score of 91, earning 54 points for its web-based tech support and 37 points for its phone-based tech support. Laptop...

Apple Support App Gains New Search Tab to Make Finding Articles Easier

Tuesday January 29, 2019 10:30 am PST by
Apple today updated its Apple Support app to overhaul the design of the bottom navigation bar with the aim of improving search. In place of the former Account tab that was at the bottom, there's a new "Search" tab that's designed to let you quickly and easily find articles in the Apple Support database. Before the update on left, after the update on right, with new search page on far right ...

Apple Support App Gains Easier Access to AppleCare+, Streamlined Process for Resetting Apple ID

Monday September 17, 2018 10:58 am PDT by
Apple today updated its Apple Support app for iOS devices to add new features that include easier access to AppleCare+ and a better way to reset your Apple ID password. According to the update's release notes, it's easier to add AppleCare+ coverage to your eligible devices using the Apple Support app. AppleCare+ provides extra coverage and replacement for accidental damage on iOS, Apple Watch, ...

Apple Support App Expands to 20 New Countries and Regions

Tuesday June 12, 2018 12:05 pm PDT by
Apple's Support app for iOS devices, which is designed to allow you to get help with your Apple products, today expanded to more than 20 new countries and regions, making the app more widely available around the world. Several new languages have been added to the Support app as well, including Czech, Danish, Finnish, Hungarian, Indonesian, Norwegian, Polish, Portuguese, and Russian. Apple...

Apple Support App Updated With Redesigned Interface and New Discover Section

Wednesday November 29, 2017 9:56 am PST by
Apple today updated its official Apple Support app to introduce an overhauled interface and a new "Discover" tab for learning about new features in the products you own. The new Apple Support interface features a cleaner look with more white space and a universal search bar at the top of the "Get Support" section for locating articles more quickly. When selecting a product to get help,...
AppleSupport 2016 Mar 03

Apple Support YouTube Channel Launches With Videos Featuring iOS Tips and Tricks

Tuesday November 28, 2017 3:19 am PST by
Apple has launched an official Apple Support YouTube channel, uploading a series of videos that cover assorted iOS tips and tricks to help out customers new to iPhone and iPad. First noted on Reddit, the Apple Support YouTube channel was registered on October 5, but had remained dormant until yesterday when the channel was quietly populated with its first 10 short how-to videos, which are...