Apple's Beats brand in April unveiled the Powerbeats Pro, a redesigned wire-free version of its popular fitness-oriented Powerbeats earbuds.
Apple Offering Free Smart Keyboard Repairs Under New 3-Year Policy
Apple has initiated a new three-year service policy for the Smart Keyboard for both the 9.7-inch and 12.9-inch iPad Pro, MacRumors has learned.
Apple has determined that some Smart Keyboards may experience "functional issues" during use, such as the Smart Connector not working or certain keys sticking, repeating, or not responding, according to an internal memo distributed to Apple Stores and Apple Authorized Service Providers last week.
Apple says it will service any qualifying Smart Keyboard free of charge within three years of the date it was originally purchased.
We recommend affected customers call an Apple Store to schedule a Genius Bar appointment or visit an Apple Authorized Service Provider to initiate the repair process. Affected customers can also contact Apple support by phone, online chat, or email by selecting iPad > iPad Accessories on this page.
Due to the newness of this service policy, some Apple support employees may be unfamiliar with its existence, in which case we recommend escalating your request to a senior AppleCare advisor.
Update: In May 2019, we received an email from a customer who claims that Apple denied existence of this policy. Your mileage may vary.
Apple has determined that some Smart Keyboards may experience "functional issues" during use, such as the Smart Connector not working or certain keys sticking, repeating, or not responding, according to an internal memo distributed to Apple Stores and Apple Authorized Service Providers last week.
Apple says it will service any qualifying Smart Keyboard free of charge within three years of the date it was originally purchased.
We recommend affected customers call an Apple Store to schedule a Genius Bar appointment or visit an Apple Authorized Service Provider to initiate the repair process. Affected customers can also contact Apple support by phone, online chat, or email by selecting iPad > iPad Accessories on this page.
Due to the newness of this service policy, some Apple support employees may be unfamiliar with its existence, in which case we recommend escalating your request to a senior AppleCare advisor.
Update: In May 2019, we received an email from a customer who claims that Apple denied existence of this policy. Your mileage may vary.
Related Roundup: iPad Pro
Buyer's Guide: 11" iPad Pro (Neutral), 12.9" iPad Pro (Neutral)
[ 78 comments ]
Top Rated Comments
(View all)
30 months ago
That product is nasty, and it's a shame Apple's sells it.
Nasty? It's pretty great in my opinion. I love how the keys feel, it's spill-proof, no cracks between keys, doesn't require Bluetooth (which wears down battery.) only complaint is it doesn't have function keys.
30 months ago
That product is nasty, and it's a shame Apple's sells it.
It's my favorite iPad keyboard, by far. What is "nasty" about it?
30 months ago
That product is nasty, and it's a shame Apple's sells it.
I love mine, more enjoyable to type on than my 2016 rMBP. To each his own, I guess.
30 months ago
Here comes the negative apple comments. Tim Cook could cure cancel and he would be criticized for it..
30 months ago
I was actually looking at the Logictech keyboard for a 12.9 inch Ipad. What didn't you like about it? Why was the Apple keyboard your goto?
it's huge and heavy. I went iPad Pro to have something smaller and lighter than my laptop to travel with. With the addition of the logitech keyboard my iPad was larger and heavier thus defeating the purpose. That thing is a tank. (I have the 12.9 by the way)
30 months ago
I love the Smart Keyboard Cover. I don't know what it is, but it feels amazing to type on.
I'm happy to see this news. The 9.7" cover I had stopped working completely 1 week before it's 1 year warranty was up. Apple replaced it quickly anyhow.
I'm happy to see this news. The 9.7" cover I had stopped working completely 1 week before it's 1 year warranty was up. Apple replaced it quickly anyhow.
30 months ago
That product is nasty, and it's a shame Apple's sells it.
Nasty? It's pretty great in my opinion. I love how the keys feel, it's spill-proof, no cracks between keys, doesn't require Bluetooth (which wears down battery.) only complaint is it doesn't have function keys.
I agree, I think the Smart Keyboard is a wonderful iPad keyboard. Is it the best keyboard ever? No. But I've never been satisfied with any iPad keyboard until I tried the Smart Keyboard.
Nice and Clicky even with low travel. No batteries and no hassle.
30 months ago
Strange, I've not seen many, if any, complaints on these forums about these issues, aside from software bugs.
you probably haven't seen it because folks with the issue decided to go to Apple, who then replaced it under the warranty, rather than come here and gripe and moan. Which is actually as it should be
30 months ago
That product is nasty, and it's a shame Apple's sells it.
Have you ever used one, or do you just take the opportunity to mutter insults?[doublepost=1494253340][/doublepost]
Here comes the negative apple comments. Tim Cook could cure cancel and he would be criticized for it..
Instead of curing cancer, he should make a new Mac Mini.When Jesus walked on water, the MacRumors bunch would have complained that he can't swim.
[ Read All Comments ]
Earlier this summer, Mophie announced and launched a new line of Juice Pack Air cases for the iPhone XS and XS Max, which promise to add extra hours of battery life to your iPhone while providing...
After offering a look at its upcoming streaming service Disney+, and announcing a bundle with ESPN+ and Hulu, Disney today confirmed the devices that will support Disney+ at launch. For Apple device...
Spotify is launching a new content filter feature for its Family Plan to give parents and guardians better control over what their children listen to.
The owner of the family plan master...
More details have emerged about the unreleased portable Bluetooth speaker from Sonos, thanks to new images shared by WinFuture (via The Verge).
The German site has published several marketing...
Version 17 of Ulysses was released today, bringing some much-requested features to the popular Mac and iOS app for writers.
First up, the developers have brought keyword management to the iOS...
Apple today sent out emails to customers about its latest Apple Pay promo, which will see the company donating $10 to the National Park Foundation for Apple Pay purchases made from the Apple...
We're just a few weeks away from the unveiling of this year's iPhone lineup as well as the official release of iOS 13 and Apple's other new operating system versions, and we're...
For this week's giveaway, we've teamed up with RAVPower to offer MacRumors readers a chance to win a 61W USB-C Power Adapter and a USB-C to Lightning cable, which can be used to fast charge...
