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Apple Offering Free Smart Keyboard Repairs Under New 3-Year Policy

Monday May 8, 2017 6:08 am PDT by Joe Rossignol
Apple has initiated a new three-year service policy for the Smart Keyboard for both the 9.7-inch and 12.9-inch iPad Pro, MacRumors has learned.


Apple has determined that some Smart Keyboards may experience "functional issues" during use, such as the Smart Connector not working or certain keys sticking, repeating, or not responding, according to an internal memo distributed to Apple Stores and Apple Authorized Service Providers last week.

Apple says it will service any qualifying Smart Keyboard free of charge within three years of the date it was originally purchased.

We recommend affected customers call an Apple Store to schedule a Genius Bar appointment or visit an Apple Authorized Service Provider to initiate the repair process. Affected customers can also contact Apple support by phone, online chat, or email by selecting iPad > iPad Accessories on this page.

Due to the newness of this service policy, some Apple support employees may be unfamiliar with its existence, in which case we recommend escalating your request to a senior AppleCare advisor.

Related Roundup: iPad Pro
Tags: Smart Keyboard, AASP
Buyer's Guide: 9.7" iPad Pro (Don't Buy), 12.9" iPad Pro (Don't Buy)
[ 61 comments ]


Top Rated Comments

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Tapiture
3 weeks ago

That product is nasty, and it's a shame Apple's sells it.

Nasty? It's pretty great in my opinion. I love how the keys feel, it's spill-proof, no cracks between keys, doesn't require Bluetooth (which wears down battery.) only complaint is it doesn't have function keys.
Rating: 18 Votes
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NT1440
3 weeks ago

That product is nasty, and it's a shame Apple's sells it.

It's my favorite iPad keyboard, by far. What is "nasty" about it?
Rating: 9 Votes
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DaveOP
3 weeks ago

That product is nasty, and it's a shame Apple's sells it.

I love mine, more enjoyable to type on than my 2016 rMBP. To each his own, I guess.
Rating: 6 Votes
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Zaft
3 weeks ago
Here comes the negative apple comments. Tim Cook could cure cancel and he would be criticized for it..
Rating: 4 Votes
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charlituna
3 weeks ago

Strange, I've not seen many, if any, complaints on these forums about these issues, aside from software bugs.


you probably haven't seen it because folks with the issue decided to go to Apple, who then replaced it under the warranty, rather than come here and gripe and moan. Which is actually as it should be
Rating: 2 Votes
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Traverse
3 weeks ago

That product is nasty, and it's a shame Apple's sells it.


Nasty? It's pretty great in my opinion. I love how the keys feel, it's spill-proof, no cracks between keys, doesn't require Bluetooth (which wears down battery.) only complaint is it doesn't have function keys.


I agree, I think the Smart Keyboard is a wonderful iPad keyboard. Is it the best keyboard ever? No. But I've never been satisfied with any iPad keyboard until I tried the Smart Keyboard.

Nice and Clicky even with low travel. No batteries and no hassle.
Rating: 2 Votes
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Dilster3k
3 weeks ago
That product is nasty, and it's a shame Apple's sells it.
Rating: 1 Votes
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robjulo
3 weeks ago
Why would the iPad Pro need a keyboard? Tim has been telling us for years that touchscreen laptops don't make sense. Why would anyone ever want to turn the iPad into a touchscreen laptop?
Rating: 1 Votes
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citysnaps
3 weeks ago
It's an excellent keyboard for its intended use. Great that Apple is standing behind it. Typical that the usual sad take this good news as just another opportunity to whine on Apple.
Rating: 1 Votes
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gnasher729
3 weeks ago

That product is nasty, and it's a shame Apple's sells it.

Have you ever used one, or do you just take the opportunity to mutter insults?
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Here comes the negative apple comments. Tim Cook could cure cancel and he would be criticized for it..

Instead of curing cancer, he should make a new Mac Mini.

When Jesus walked on water, the MacRumors bunch would have complained that he can't swim.
Rating: 1 Votes

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