GSX

By MacRumors Staff

GSX Articles

Some Apple Watch Series 2 Repairs May Qualify for Series 3 Replacement Until Further Notice

Monday May 6, 2019 10:15 am PDT by
Until further notice, repairs of 38mm aluminum Apple Watch Series 2 models will be fulfilled with equivalent Series 3 models due to a temporary shortage of unspecified parts, according to an internal document shared with Apple Stores and Apple Authorized Service Providers today. The internal document, obtained by MacRumors, reminds technicians that Series 3 models require an iPhone...

Apple Updates Repair Policy for iPhone X Units With Face ID Issues

Sunday May 6, 2018 1:01 pm PDT by
Apple has updated its service policy for a limited number of iPhone X units that may be experiencing issues with Face ID. Apple Stores and Apple Authorized Service Providers are now authorized to perform a whole unit replacement for iPhone X units with Face ID issues, instead of a display repair, according to an internal document obtained by MacRumors. Apple Stores and Apple Authorized...

Apple Still Offering Free Delayed Battery Repairs for Some 2012 and Early 2013 MacBook Pros

Friday October 13, 2017 7:58 am PDT by
If you own a 15-inch MacBook Pro with Retina display released in Mid 2012 or Early 2013, and your notebook qualifies for battery service, the repair should be free if you are willing to wait for around one month. Apple has advised Genius Bar employees and Apple Authorized Service Providers to offer these customers a free battery repair if they are willing to wait until at least November 15...

Apple No Longer Replacing Some MacBook Pros Needing Battery Service With Newer Models

Wednesday July 26, 2017 6:53 am PDT by
In an internal memo obtained by MacRumors, Apple has informed Genius Bar employees and Apple Authorized Service Providers that it is actively working to rebuild worldwide supply of top case assemblies with batteries for Mid 2012 and Early 2013 models of the 15-inch MacBook Pro with Retina display. Apple's memo says, effective July 26, service inventory of top case assemblies with batteries...

Apple Exchanging Some 2012 and Early 2013 MacBook Pros Needing Battery Service With Newer Models [Updated]

Monday July 24, 2017 12:15 pm PDT by
After hundreds of charging cycles, a MacBook Pro's battery begins to lose its ability to hold a charge and should be replaced. Apple offers battery service free of charge with AppleCare+ coverage, or it charges an out-of-warranty fee of $199 in the United States, £199 in the UK, or $259 in Canada. Due to a severe constraint of top case assemblies with glued-in batteries, however, Apple has...

Apple May Replace Some Original Apple Watch Models in Need of Repair With Series 1 Models

Thursday July 20, 2017 1:42 pm PDT by
Apple today informed retail store employees and Apple Authorized Service Providers that some original first-generation Apple Watch models that require repairs can be replaced with Series 1 Apple Watch models. The substitutions are limited to aluminum Apple Watch models in Silver, Space Gray, Gold, and Rose Gold, and are only available in some countries, which were not specified in Apple's...

Apple Offering Free Smart Keyboard Repairs Under New 3-Year Policy

Monday May 8, 2017 6:08 am PDT by
Apple has initiated a new three-year service policy for the Smart Keyboard for both the 9.7-inch and 12.9-inch iPad Pro, MacRumors has learned. Apple has determined that some Smart Keyboards may experience "functional issues" during use, such as the Smart Connector not working or certain keys sticking, repeating, or not responding, according to an internal memo distributed to Apple Stores...

Repair Period for First-Gen Apple Watches With Battery Issues Extended to 3 Years

Friday April 28, 2017 4:51 pm PDT by
Apple today informed retail store employees and Apple Authorized Service Providers that it is extending the service coverage for first-generation Apple Watch models experiencing battery problems to three years. In an entry in Apple's repair database (via 9to5Mac), the company explains that coverage is extended for original Apple Watch models that are seeing swollen or expanded batteries. A...

Apple May Replace Your Broken Fourth-Gen iPad With an iPad Air 2 Where Necessary

Monday April 17, 2017 5:59 am PDT by
Apple Stores and Apple Authorized Service Providers now have the option of replacing a customer's broken fourth-generation iPad with an iPad Air 2, according to an internal memo distributed by Apple last week. An excerpt of the memo obtained by MacRumors:Starting March 30, iPad 4th generation whole unit repairs may be substituted to iPad Air 2 models. Apple's repair and order management tool ...

Apple Says Third-Party iPhone Screen Repairs No Longer Fully Void Your Warranty

Friday February 24, 2017 12:35 pm PST by
iPhones that have undergone any third-party screen repair now qualify for warranty coverage, as long as the issue being fixed does not relate to the display itself, according to an internal memo distributed by Apple today. MacRumors confirmed the memo's authenticity with multiple sources. Previously, an iPhone with a third-party display was not eligible for any authorized repairs under...

Apple Offering Refunds to Customers Who Paid for iMac Hinge Repairs

Tuesday November 29, 2016 7:57 am PST by
Apple will issue refunds to customers who previously paid for an iMac display hinge replacement or repair, according to a recently updated service document internally distributed to Apple Authorized Service Providers and obtained by MacRumors. These repairs could often cost upwards of $100 based on user complaints. Apple's service document acknowledges some 27-inch iMacs shipped between...

Apple Investigating iPhone 7 Bug Causing 'No Service' After Turning Off Airplane Mode

Monday September 19, 2016 6:18 am PDT by
Apple is aware of and investigating an iPhone 7 and iPhone 7 Plus issue that can result in the loss of cellular service after turning off Airplane Mode on the devices, according to internal documents obtained by MacRumors. In the meantime, Apple has advised authorized service providers to instruct customers to restart the affected iPhone 7 or iPhone 7 Plus. If no service persists, Apple...