Apple's Beats brand in April unveiled the Powerbeats Pro, a redesigned wire-free version of its popular fitness-oriented Powerbeats earbuds.
Apple Says Third-Party iPhone Screen Repairs No Longer Fully Void Your Warranty
iPhones that have undergone any third-party screen repair now qualify for warranty coverage, as long as the issue being fixed does not relate to the display itself, according to an internal memo distributed by Apple today. MacRumors confirmed the memo's authenticity with multiple sources.
Previously, an iPhone with a third-party display was not eligible for any authorized repairs under warranty.
When a customer with an iPhone that has a third-party display seeks a repair for a non-display issue, Apple Stores and Apple Authorized Service Providers have been advised to inspect the device for any fraud or tampering, and then swap out the device or replace the broken part based on Apple's in-warranty pricing.
iPhones with third-party displays must still be within their warranty coverage period, whether it be Apple's standard 1-year manufacturer's warranty or extended AppleCare coverage, in order for warranty service to be honored.
If the iPhone is out of warranty, or the repair involves a display-related issue, customers will be offered the option to pay Apple's flat rate out-of-warranty pricing. If a customer declines this out-of-warranty pricing, then Apple Authorized Service Providers are instructed to decline service altogether.
If the presence of any third-party part causes the repair to be unsuccessful or breaks the iPhone, Apple said customers will be required to pay the out-of-warranty cost to replace the third-party part, or the entire device if necessary, in order to resolve the issue that the iPhone was initially brought in for.
If a customer wants to pay for an Apple genuine display to replace their third-party display, Apple Authorized Service Providers have been instructed to quote the typical out-of-warranty price for a new display. Apple said AppleCare+ will not cover third-party display or battery repairs.
Apple Authorized Service Providers are still instructed to decline service for any iPhone with a functional failure related to a third-party aluminum enclosure, logic board, battery, Lightning connector, headphone jack, volume buttons, mute switch, sleep/wake button, and certain microphones.
MacRumors has confirmed that the policy applies to repairs in the United States and Canada, while other regions are likely included.
Previously, an iPhone with a third-party display was not eligible for any authorized repairs under warranty.
When a customer with an iPhone that has a third-party display seeks a repair for a non-display issue, Apple Stores and Apple Authorized Service Providers have been advised to inspect the device for any fraud or tampering, and then swap out the device or replace the broken part based on Apple's in-warranty pricing.
iPhones with third-party displays must still be within their warranty coverage period, whether it be Apple's standard 1-year manufacturer's warranty or extended AppleCare coverage, in order for warranty service to be honored.
If the iPhone is out of warranty, or the repair involves a display-related issue, customers will be offered the option to pay Apple's flat rate out-of-warranty pricing. If a customer declines this out-of-warranty pricing, then Apple Authorized Service Providers are instructed to decline service altogether.
If the presence of any third-party part causes the repair to be unsuccessful or breaks the iPhone, Apple said customers will be required to pay the out-of-warranty cost to replace the third-party part, or the entire device if necessary, in order to resolve the issue that the iPhone was initially brought in for.
If a customer wants to pay for an Apple genuine display to replace their third-party display, Apple Authorized Service Providers have been instructed to quote the typical out-of-warranty price for a new display. Apple said AppleCare+ will not cover third-party display or battery repairs.
Apple Authorized Service Providers are still instructed to decline service for any iPhone with a functional failure related to a third-party aluminum enclosure, logic board, battery, Lightning connector, headphone jack, volume buttons, mute switch, sleep/wake button, and certain microphones.
MacRumors has confirmed that the policy applies to repairs in the United States and Canada, while other regions are likely included.
[ 96 comments ]
Top Rated Comments
(View all)
33 months ago
this is good news. warranty shouldn't have ever been voided on other components if the all that's in there is another display assembly.
Username checks out
33 months ago
I need tightening of my iPhone's lightening port. That thing has seen more insertions than...
Than your seatbelt clip? Your knife block?? Your turkey thermometer???
Don't leave us hanging!
33 months ago
Ok, good for the customer bad for apple I guess, how should apple know if the 3rd party repair Guy did use ESD protection gear?
One spark from the finger is enough to fry the board.
You obviously don't work on them.
33 months ago
Ok, good for the customer bad for apple I guess, how should apple know if the 3rd party repair Guy did use ESD protection gear?
One spark from the finger is enough to fry the board.
If he fried the board during the repair, the consumer would know as soon as they picked up their phone and found it not working. It would be painfully obvious who was at fault.
Well painfully obvious to most people here, I guess.
33 months ago
So in other words, Apple tell its employees that they should comply with the law (Magnuson-Moss Warranty Act)?
Hurray!
Hurray!
32 months ago
Don't assume that Apple's policy change was willing. More likely, they are responding to the pending consumer protections that some States are drafting to allow consumers to have their phones repaired by third parties without voiding the warranty. Apple is compromising while trying to discourage passage of new laws that might be overly generous in their opinion.
33 months ago
It does, unless the Magnusson-Moss Warranty Act is written to specifically apply to vehicles.
I agree. IMO, Apple is now merely complying with the law. I'm not sure how they ever got away with doing otherwise.
33 months ago
Good consumer move Apl , great for those not near an authorized service center!
[ Read All Comments ]
Microsoft today announced the launch of a beta version of its upcoming Microsoft Edge browser, which is available today for Windows and macOS users.
Previously, the Microsoft Edge browser was...
In an email to developers today, received by MacRumors, Apple has announced that apps marked as having "Frequent/Intense Simulated Gambling" will be rated 17+ in all countries and regions...
Apple Music today launched an all-new playlist of emerging songs that are receiving the most shazams around the world, called the "Shazam Discovery Top 50." The playlist will be updated every...
Best Buy has returned this week with a new set of discounts on the Apple Watch Series 3, offering up to $175 off of select models. In the sale you'll find GPS + cellular versions of the 2017...
Yubico, a company that makes physical security keys for two-factor authentication, today announced the launch of its Lightning-based YubiKey device that's designed to work with Apple's...
Bill Stasior, Apple's former head of Siri development, has joined Microsoft as corporate VP of technology, reports The Information.
Starting this month, Stasior will lead an artificial...
Earlier this summer, Mophie announced and launched a new line of Juice Pack Air cases for the iPhone XS and XS Max, which promise to add extra hours of battery life to your iPhone while providing...
After offering a look at its upcoming streaming service Disney+, and announcing a bundle with ESPN+ and Hulu, Disney today confirmed the devices that will support Disney+ at launch. For Apple device...
