By MacRumors Staff

Warranty Articles

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Macs Effectively Now Have a Three-Year Warranty in Australia and New Zealand Under Consumer Law

Wednesday December 13, 2017 6:27 am PST by
If you bought and own a Mac in Australia or New Zealand, your computer effectively now has warranty coverage for up to three years from its original date of purchase, even without purchasing optional AppleCare+ coverage. Apple will now offer warranty coverage on most Mac parts for up to 24 months after its limited one-year warranty period, under consumer law in each country, according to an...
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Dutch Court Rules Apple May Not Use 'Remanufactured' iPads for Warranty Replacements

Tuesday April 25, 2017 7:37 am PDT by
A new ruling by a judge in the Subdistrict Court of Amsterdam has mandated that Apple can not replace a broken iPad unit with a "remanufactured" device, and must supply the plaintiff with an entirely new iPad instead. The case stems from a woman who purchased an iPad Air 2 with AppleCare back in 2015, and subsequently faced problems with the device's Wi-Fi around four months later. Apple then...
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Apple Says Third-Party iPhone Screen Repairs No Longer Fully Void Your Warranty

Friday February 24, 2017 12:35 pm PST by
iPhones that have undergone any third-party screen repair now qualify for warranty coverage, as long as the issue being fixed does not relate to the display itself, according to an internal memo distributed by Apple today. MacRumors confirmed the memo's authenticity with multiple sources. Previously, an iPhone with a third-party display was not eligible for any authorized repairs under...
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Dutch Court Orders Apple to Replace Customer's Broken iPhone With New, Not Refurbished, Model

Tuesday July 12, 2016 1:05 pm PDT by
A judge in Amsterdam has ruled in favor of a Dutch woman [Google Translate] who sued Apple for refusing to replace her broken iPhone 6 Plus with a new model, and instead offering her a refurbished model as per its standard policy. The court nullified the purchase agreement and ordered Apple to refund the woman the full €799 that she paid for the iPhone, which was purchased in December 2014...
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AppleCare+ for iPhone, iPad, iPod and Apple Watch Now Covers Batteries That Retain Less Than 80% of Original Capacity

Friday June 26, 2015 5:56 am PDT by
Apple has updated the terms of its AppleCare+ Protection Plan for iPhone, iPad, iPod and Apple Watch to cover batteries that retain less than 80% of their original capacity within the extended warranty period, whereas it previously covered batteries that retained less than 50% of their original capacity. The change applies to AppleCare+ purchased for iPhone, iPad, iPod and all Apple Watch models...
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Apple Outlines Types of Apple Watch Damage Eligible for Warranty Service

Friday April 24, 2015 6:55 am PDT by
MacRumors has obtained official Visual Mechanical Inspection information for the Apple Watch that reveals what type of damage is eligible for warranty service, out-of-warranty service or no service at all. These guidelines are adhered to by Apple authorized service providers and are based upon Apple's standard 1-year limited hardware warranty for the Apple Watch. Apple Watch damage that is...