Apple Launches Quality Program for MacBook Pro Anti-Reflective Coating Issues

Apple has issued an internal notice about a new Quality Program that addresses anti-reflective coating issues on MacBook and MacBook Pro models with Retina displays, as confirmed by multiple sources. These issues include the anti-reflective coating on displays wearing off or delaminating under certain circumstances.

MacBook Pro Coating
Apple will replace Retina displays on affected MacBook or MacBook Pro models for free within three years from the date of original purchase, or one year from October 16, 2015, whichever is longer. Affected customers that have already incurred out-of-warranty costs may be eligible for a refund through AppleCare support.

Affected customers can book an appointment with a Genius Bar or visit an Apple Authorized Service Provider to determine if their MacBook is eligible for coverage. Apple does not currently plan on announcing the Quality Program publicly on its support website, according to sources, but may contact some customers directly.

Retina MacBook Pro Coating
MacRumors first reported on the problem in March, and it has since grown to affect thousands of customers on the Apple Support Communities, Facebook and our own discussion forums. Nearly 6,000 affected customers have also joined an online database called Staingate, sharing pictures of their damaged displays, while thousands of others have signed a Change.org petition.

The anti-reflective coating wearing off or delaminating has resulted from various circumstances, including the pressure of the MacBook keyboard and trackpad on the display when closed, and the use of incorrect third-party cleaning solutions with microfiber cloths. The issue often affects small areas of the screen, but sometimes encompasses the entire display.

Leading up to the launch of this Quality Program, some MacBook Pro owners covered under AppleCare have been able to get their notebook repaired through the Genius Bar with no charge, while others have been told that cosmetic damage is not covered under warranty and offered to have their notebooks repaired for a service charge costing hundreds of dollars.

Apple has launched similar Quality Programs in recent years based on common problems identified by Apple engineers. Apple offers public-facing Exchange and Repair Extension Programs for larger problems, such as the iSight Camera Replacement Program for iPhone 6 Plus, Beats Pill XL Speaker Recall Program and iPhone 5 Sleep/Wake Button Replacement Program.

Related Forums: MacBook Pro, MacBook

Top Rated Comments

Derekuda Avatar
88 months ago
Took them a few months, but hey ho. Well done Apple for listening to your customers.
I promise you it has nothing to do with listening to customer feedback, and is more about trying to avoid a class action lawsuit.
If apple listened we would have bigger batteries, All iphones would be in 1080, and no more 16gb phones.
Score: 52 Votes (Like | Disagree)
majkom Avatar
88 months ago
God it took them three years to admit there is serious issue with coating and yet some people here are praising them for being most consumer friendly company, this makes me
LOL
Score: 36 Votes (Like | Disagree)
navaira Avatar
88 months ago
the use of incorrect third-party cleaning solutions with microfiber cloths
You're cleaning it wrong.
Score: 33 Votes (Like | Disagree)
thewap Avatar
88 months ago
A real matte screen would make a difference instead of cheap anti reflective coatings...

Wait..I'm sorry, that would cost 4 more beans...
Score: 26 Votes (Like | Disagree)
Edsel Avatar
88 months ago
This works for me....
Score: 19 Votes (Like | Disagree)
2457244 Avatar
88 months ago
Kinda artsy that second pic. People pay lot's of money to have a similar effect on their walls.
Score: 19 Votes (Like | Disagree)

Popular Stories

maxresdefault

M2 13-Inch MacBook Pro With 256GB SSD Appears Slower Than Equivalent M1 in Real-World Speed Tests

Monday June 27, 2022 1:57 pm PDT by
Benchmark testing has indicated that the 256GB variant of the 13-inch MacBook Pro with M2 chip offers slower SSD performance than its M1 equivalent, and now real-world stress testing by YouTuber Max Yuryev of Max Tech suggests that the 256GB SSD in the 13-inch MacBook Pro is also underperforming in day-to day-usage. The M2 MacBook Pro with 256GB SSD and 8GB RAM was slower than the M1 MacBook ...
original iphone 2007

15 Years Ago Today, the iPhone Went On Sale

Wednesday June 29, 2022 4:43 am PDT by
Fifteen years ago to this day, the iPhone, the revolutionary device presented to the world by the late Steve Jobs, officially went on sale. The first iPhone was announced by Steve Jobs on January 9, 2007, and went on sale on June 29, 2007. "An iPod, a phone, an internet mobile communicator... these are not three separate devices," Jobs famously said. "Today, Apple is going to reinvent the...
macbook air m2

Exclusive: Apple Plans to Launch MacBook Air With M2 Chip on July 15

Wednesday June 29, 2022 5:23 pm PDT by
The redesigned MacBook Air with the all-new M2 Apple silicon chip will be available for customers starting Friday, July 15, MacRumors has learned from a retail source. The new MacBook Air was announced and previewed during WWDC earlier this month, with Apple stating availability will begin in July. The MacBook Air features a redesigned body that is thinner and lighter than the previous...
maxresdefault

Video Comparison: M2 MacBook Pro vs. M1 MacBook Pro

Tuesday June 28, 2022 2:45 pm PDT by
Apple last week launched an updated version of the 13-inch MacBook Pro, and it is the first Mac that is equipped with an updated M2 chip. As it's using a brand new chip, we thought we'd pick up the M2 MacBook Pro and compare it to the prior-generation M1 MacBook Pro to see just what's new. Subscribe to the MacRumors YouTube channel for more videos. For the video comparison, we're using the...
iPhone 11 Pro vs iPhone 14 Pro

iPhone 11 Pro vs. 14 Pro: New Features to Expect if You've Waited to Upgrade

Monday June 27, 2022 11:22 am PDT by
With many customers choosing to upgrade their iPhone every two or three years nowadays, there are lots of iPhone 11 Pro users who might be interested in upgrading to the iPhone 14 Pro later this year. Those people are in for a treat, as three years of iPhone generations equals a long list of new features and changes to look forward to. Below, we've put together a list of new features and...
iPhone vs Galaxy Larger

Apple Executive Says Samsung Copied the iPhone and Simply 'Put a Bigger Screen Around It'

Tuesday June 28, 2022 8:59 am PDT by
The Wall Street Journal's Joanna Stern today shared a new documentary about the evolution of the iPhone ahead of the 15th anniversary of the device launching on June 29, 2007. The documentary includes an interview with Apple's marketing chief Greg Joswiak, iPhone co-creator Tony Fadell, and a family of iPhone users. One segment of the interview reflects on Android smartphones gaining larger...
M2 Pro and Max Feature

Apple's Upcoming M2 Pro Chip for High-End MacBook Pro and Mac Mini Will Reportedly Be 3nm

Monday June 27, 2022 7:31 am PDT by
TSMC will manufacture Apple's upcoming "M2 Pro" and "M3" chips based on its 3nm process, according to Taiwanese industry publication DigiTimes. "Apple reportedly has booked TSMC capacity for its upcoming 3nm M3 and M2 Pro processors," said DigiTimes, in a report focused on competition between chipmakers like TSMC and Samsung to secure 3nm chip orders. As expected, the report said TSMC will...
Apple 5G Modem Feature Triad

Kuo: Apple's Work on 5G Modem Chip 'Failed,' Qualcomm to Remain Supplier for 2023 iPhones

Tuesday June 28, 2022 9:06 am PDT by
For the last several years, Apple has been working to develop its own 5G modem chip so that it won't need to rely on Qualcomm as a supplier, but according to Apple analyst Ming-Chi Kuo, Apple's efforts "may have failed." Kuo says that his "latest survey" suggests that development on the chip has stalled, which means Qualcomm would remain the exclusive supplier for 5G chips for the 2023...