Tim Cook Says He Expects AirPods to Ship Over 'Next Few Weeks' in Email to Customer

airpods-duoMany customers are anxiously anticipating the release of Apple's wireless AirPods, originally slated to launch in October but later delayed. Fortunately, the wait may soon be over.

MacRumors has been forwarded an email in which Apple CEO Tim Cook, responding to a customer, allegedly said he anticipates AirPods to begin shipping "over the next few weeks."

Customer's comment: "Give us a release date. I really bought in to the wireless vision you painted. Now I'm stuck waiting with my EarPods but can't charge my 7 at the same time which I need to do at work. Let us know if it's a month or 6 months, because then I'll just buy some other wireless headphones."

Tim Cook's response: "Thanks for your note. Sorry for the delay---we are finalizing them and I anticipate we will begin to ship over the next few weeks."

MacRumors has verified the email's full headers appear to originate from Apple's corporate servers, while Apple executives are known to respond to customers on occasion, but as a boilerplate disclaimer, it should be noted these emails can of course be faked. Apple did not immediately respond to request for comment.

Apple has so far only said it needed "a little more time" before AirPods are ready for customers, while conflicting rumors have pointed towards release dates between December and January, offering little clarity. AirPods remain listed as both "coming soon" and "currently unavailable" on different sections of Apple's website.

Related Roundup: AirPods
Buyer's Guide: AirPods (Caution)

Top Rated Comments

yaxomoxay Avatar
54 months ago

Surprised Tim responded.

The person who wrote to him was so rude-very unprofessional.

If you write to Apple's CEO (or MS or any big corp or government agency) you don't exchange pleasantries. A CEO skims through the emails that are passed to him by his staff... You have to be as direct as possible; the CEO's time is very valuable both in term of money and needs. Not filling the email with crap is actually a form of respect.
That email was not rude, it was direct.
Score: 49 Votes (Like | Disagree)
Corrode Avatar
54 months ago

The demanding tone of the customer's e-mail was incredibly rude. However valid his frustration, there's no excuse for that.

Seriously? If this is what you deem "incredibly rude", you must not spend much time on the internet.
Score: 43 Votes (Like | Disagree)
bluespark Avatar
54 months ago
The demanding tone of the customer's e-mail was incredibly rude. However valid his frustration, there's no excuse for that.
Score: 28 Votes (Like | Disagree)
Robert.Walter Avatar
54 months ago

How about shipping an actual Pro Mac? (e.g. any/all of: 32 GB RAM option MBP, 17" MBP, Mac Pro, new mini etc?)

And I thought this was a thread about AirPods...
Score: 25 Votes (Like | Disagree)
yaxomoxay Avatar
54 months ago

Why is it ok because everyone else is more rude "on the internet?" If someone talked to me like that in person, I'd laugh in their face and walk away.

"Give us the release date". The entire tone of the message was rude and childish.

I want these earphones as much as anyone, but emailing the CEO and demanding a release date lets us know that guy is very self entitled. There is a much more professional way to address these concerns directly to the CEO (if you think that's a good way to do it), and he chose not to.

Have you ever wrote or received a note from someone who's paygrade is way above yours? That email was not rude, it was direct. Let me break it down for you:

Give us a release date. --> The question/request.

I really bought in to the wireless vision you painted. Now I'm stuck waiting with my EarPods but can't charge my 7 at the same time which I need to do at work. --> The reason for the request, both in terms of needs and frustration/satisfaction.

Let us know if it's a month or 6 months, because then I'll just buy some other wireless headphones. --> Reiteration of the question/request, with possible workaround for the person posing the question.
Score: 21 Votes (Like | Disagree)
thadoggfather Avatar
54 months ago
Surprised he didn't just say "I've been using them since before iPhone 7 launch, to my recollection not once have they fallen out of my ears, they're the BEST earbuds we've EVER created -- thanks for asking" and leave it at that,

Score: 16 Votes (Like | Disagree)

Top Stories

16inchmacbookpromain

Kuo: New MacBook Pro Models to Feature Flat-Edged Design, MagSafe, No Touch Bar and More Ports

Thursday January 14, 2021 9:32 pm PST by
Apple is working on two new MacBook Pro models that will feature significant design changes, well-respected Apple analyst Ming-Chi Kuo said today in a note to investors that was obtained by MacRumors. According to Kuo, Apple is developing two models in 14 and 16-inch size options. The new MacBook Pro machines will feature a flat-edged design, which Kuo describes as "similar to the iPhone 12" ...
iphone x camera close

iOS 14.4 Will Introduce Warning on iPhones With Non-Genuine Cameras

Thursday January 14, 2021 8:07 am PST by
In the second beta of iOS 14.4 seeded to developers and public testers this week, MacRumors contributor Steve Moser has discovered code indicating that Apple will be introducing a new warning on iPhones that have had their camera repaired or replaced with aftermarket components rather than genuine Apple components. "Unable to verify this iPhone has a genuine Apple camera," the message will...
prototype iphone 12 pro

Prototype iPhone 12 Pro Shown Off in Photos

Wednesday January 13, 2021 3:39 pm PST by
Developer Giulio Zompetti, who often shows off prototype versions of Apple devices, today highlighted a prototype version of the iPhone 12 Pro. The iPhone 12 Pro is running an operating system called SwitchBoard, a nonUI version of the iOS 14 update that Apple uses internally. We've seen SwitchBoard on prototype devices before, as Apple uses it to test new features. Zompetti's prototype...
foldable iPhone concept feature

Apple Testing In-Display Fingerprint Sensor for iPhone 13, Foldable iPhone Also in the Works

Friday January 15, 2021 1:46 pm PST by
Apple has started "early work" on an iPhone that has a foldable display, according to a new report from Bloomberg's Mark Gurman. Though testing of a foldable iPhone has begun, Apple has not committed to releasing a device that has a foldable display. Development has not yet expanded beyond a display and Apple does not have full foldable iPhone prototypes in its labs. Like foldable...
Apple TV Ray Light 2 Triad

Apple Extends Free Apple TV+ Trials Until July

Friday January 15, 2021 10:50 am PST by
Apple is once again planning to extend its free Apple TV+ trial subscriptions, this time until July. When Apple TV+ launched in November 2019, Apple offered free Apple TV+ subscriptions to those who purchased a new Apple device in or after September 2019. Those free subscriptions were set to expire in November 2020, but in October 2020, Apple announced that it was extending free trials...
macbook pro 16 inch thunderbolt

Bloomberg: Next-Generation MacBook Pro to Offer Improved Displays, Faster Charging Over MagSafe

Thursday January 14, 2021 11:36 pm PST by
Following today's report from analyst Ming-Chi Kuo outlining major changes for the next-generation MacBook Pro models coming in the third quarter of this year, Bloomberg's Mark Gurman has weighed in with his own report corroborating some of the details but seemingly differing a bit on others. First, Gurman shares more details on the return of MagSafe charging to the MacBook Pro, indicating...
Hue module dimmer switch

Philips Hue Announces New Wall Switch Module, Dimmer Switch, and Outdoor Light Bar

Thursday January 14, 2021 3:11 am PST by
Philips Hue has announced a new wireless dimmer switch module that lets Hue bridge owners directly control the smart lighting from their standard wall switches. The new Philips Hue wall switch module is the ideal addition to any Philips Hue set up. Installed behind existing light switches, it allows users to turn their existing switch into a smart switch and ensures their smart lighting is...
pat gelsinger intel

Incoming Intel CEO Derides Company's Inability to 'Deliver Better Products' Than Apple's M1 Chip

Friday January 15, 2021 6:17 am PST by
Incoming Intel CEO Pat Gelsinger has said that the company must "deliver better products" than Apple, which he described as a "lifestyle company," and says that Intel's best days are "in front of it" (via The Oregonian). Speaking at an Intel all-hands meeting yesterday, Gelsinger derisively implied that Apple is merely a "lifestyle company," so Intel must be able to surpass its technology: ...
mac pro mini feature

Apple Working on Two New Mac Pro Desktops, One of Which Will Be Reminiscent of Power Mac G4 Cube

Friday January 15, 2021 10:23 am PST by
Apple is developing two versions of the Mac Pro to succeed the Mac Pro that was first released in December 2019, according to a new report from Bloomberg. The first updated Mac Pro is a direct successor to the current Mac Pro and it will use the same design. It may also be equipped with Intel processors rather than Apple silicon chips, and it could be one of the sole machines in the Mac...
pioneer carplay wc5700nex

The Best Apple-Related Accessories at CES 2021

Wednesday January 13, 2021 1:16 pm PST by
CES 2021 is taking place digitally this year, and it hasn't been as exciting as in past years because many vendors have opted out. That said, some companies are still showing off some interesting Apple-related accessories that are coming out this year and that will be of interest to Mac, iPad, and iPhone users. Subscribe to the MacRumors YouTube channel for more videos. Pioneer Wireless...