A Look at Apple's Possible External and Internal Options for Next Retail Chief

With retail chief John Browett having departed Apple just months after his arrival, the company clearly acknowledged that he was not a good fit for the company. Browett's departure was preceded by staffing controversy within the company's retail division amid reports that Browett's focus on profits over customer satisfaction was having a negative impact on both employees and customers.


Apple is of course now once again looking for a leader for its retail division, and AllThingsD takes a look at Apple's options, noting that the stakes are higher than ever with Apple unable to afford another miss with this hire. In looking at possible external candidates, AllThingsD notes that international experience may again play an important role as it did with Browett, given Apple's focus on expanding its retail footprint outside of the United States.

“Apple’s next frontier is to really grow the brand Internationally,” Neil Stern, a senior partner at retail consultancy McMillan Doolittle LLP, told AllThingsD. “So brands like Nike, Coach, Burberry and Starbucks spring to mind as being ‘models,’ perhaps, of where an individual might have that experience.”

We’ve been asking around for weeks about possible external candidates for Apple’s senior VP of retail job, and have heard largely the same thing, and a few names to boot. They are, in no particular order:

- Burberry CEO Angela Ahrendts
- Victor Luis, president, International Group, Coach
- Jeanne Jackson, president, Direct to Consumer, Nike
- John Culver, president, Starbucks Coffee China and Asia Pacific
- Paul Gainer, executive vice president, Global Disney Store

As for internal candidates, AllThingsD cites the usual three suspects from Apple's retail division: manager Steve Cano, real estate chief Bob Bridger, and vice president Jerry McDougal. McDougal was cited as a solid option during the last round, and Cano gained notice after it was incorrectly reported that he had been chosen to succeed Ron Johnson following Johnson's departure to lead department store chain JC Penney.

Johnson himself issued a brief statement to AllThingsD, noting that Apple will likely take its time in searching for the best possibly candidate.

“I think Tim will take his time with this,” Johnson told AllThingsD. “The internal team is very strong and capable of running well until he finds the right person.”

But for the time being, Apple's retail team will continuing operating under the guidance of its experienced group of executives and report directly to Tim Cook.

Top Rated Comments

(View all)
Avatar
95 months ago
Hire back ron johnson ?
Score: 12 Votes (Like | Disagree)
Avatar
95 months ago
Hire within :apple:
Score: 8 Votes (Like | Disagree)
Avatar
95 months ago
Amusing

What I still find very amusing is the fact that every single UK poster in this forum who knew Browett's former company said that he's not the right guy and that he won't last long at Apple.

While the main site is rightfully called MacRumors, this forum should be renamed to MacPredictions. ;)
Score: 6 Votes (Like | Disagree)
Avatar
95 months ago
Hire someone from John Lewis rather than PC World
Score: 6 Votes (Like | Disagree)
Avatar
95 months ago
all Apple needed to do was to send some reps out to a PC World or Curry's to see how bad the service was in their and they'd have understood lol.
Score: 6 Votes (Like | Disagree)
Avatar
95 months ago

No doubt Apple'll ensure they won't make another Browett style mistake. No one could believe it when Apple hired him... Any Brit who's been in PC World/Currys knows exactly what I mean.


Yeah, but we were told, "Hey, Tim knows his stuff, he knows more than you".

Now, I am well aware Tim Cook knows infinitely more than me when it comes to the tech business.

However, as a UK consumer who's shopped in, and been burned by both Curry's and PC World, this was one topic which we were MORE than equipped to talk about.
Score: 4 Votes (Like | Disagree)

Top Stories

Apple's 2020 MacBook Air vs. 2020 iPad Pro

Wednesday April 1, 2020 2:45 pm PDT by Juli Clover
Apple in March updated both the MacBook Air and the iPad Pro, and with the iPad Pro increasingly positioned as a computer replacement, we thought we'd compare both new machines to see how they measure up and which one might be a better buy depending on user needs. Subscribe to the MacRumors YouTube channel for more videos. We're comparing the base model 12.9-inch iPad Pro and the base model...

New Low-Cost 'iPhone SE' Could Launch as Soon as Tomorrow

Thursday April 2, 2020 4:06 pm PDT by Juli Clover
Apple's new low-cost iPhone is set to launch as early as Friday, April 3, according to a new report from 9to5Mac that cites a tip from a "highly trusted reader." The site says that while it can't be certain about the launch date, "Apple could reveal and begin taking orders for the new iPhone as soon as tomorrow." The iPhone 8 Apple is said to be planning to call the new iPhone, which is...

Zoom Accused of Misleading Users With 'End-to-End Encryption' Claims Amid Other Security Issues [Updated]

Wednesday April 1, 2020 2:47 am PDT by Tim Hardwick
Zoom is facing fresh scrutiny today following a report that the videoconferencing app's encryption claims are misleading. Zoom states on its website and in its security white paper that the app supports end-to-end encryption, a term that refers to a way of protecting user content so that the company has no access to it whatsoever. However, an investigation by The Intercept reveals that...

AirTags Referenced in New Apple Support Video

Thursday April 2, 2020 12:12 pm PDT by Joe Rossignol
Apple has accidentally referenced its widely rumored AirTags item tracking tags in a video that it uploaded to its Apple Support channel on YouTube today. The video was first spotted by the blog Appleosophy and has quickly been removed. The video was titled "How to erase your iPhone." AirTags were mentioned in Settings > Apple ID > Find My > Find My iPhone under Enable Offline Finding, with...

Intel Unveils 10th-Gen Processors Suitable for Next 16-Inch MacBook Pro With Wi-Fi 6 and Turbo Boost Speeds Above 5GHz

Thursday April 2, 2020 7:53 am PDT by Joe Rossignol
Intel today announced the launch of its latest 10th-generation Core processors for high-end notebooks, potentially including the next 16-inch MacBook Pro. The batch of 45W chips, part of the Comet Lake family, are built on Intel's 14nm++ architecture. The new H-series chips have the same base clock speeds as the 9th-generation chips in the current 16-inch MacBook Pro, but Turbo Boost speeds...

Apple Acquires Weather App Dark Sky

Tuesday March 31, 2020 10:22 am PDT by Juli Clover
Apple has acquired weather app Dark Sky, Dark Sky's developers announced today. Dark Sky is one of the most popular weather apps on the App Store, known for its accuracy and storm warnings. Our goal has always been to provide the world with the best weather information possible, to help as many people as we can stay dry and safe, and to do so in a way that respects your privacy. There is no ...

Apple Adding Some 2013 and 2014 MacBook Air and MacBook Pro Models to Vintage Products List at End of April

Wednesday April 1, 2020 2:24 pm PDT by Joe Rossignol
In an internal memo obtained by MacRumors, Apple has indicated that the following 2013 and 2014 models of the MacBook Air and MacBook Pro will be added to its vintage and obsolete products list on April 30:MacBook Air (11-inch, Mid 2013) MacBook Air (13-inch, Mid 2013) MacBook Air (11-inch, Early 2014) MacBook Air (13-inch, Early 2014) MacBook Pro (13-inch, Mid 2014)Apple defines vintage...

Apple Paid Hacker $75,000 for Uncovering Zero-Day Camera Exploits in Safari

Friday April 3, 2020 3:58 am PDT by Tim Hardwick
Apple paid out $75,000 to a hacker for identifying multiple zero-day vulnerabilities in its software, some of which could be used to hijack the camera on a MacBook or an iPhone, according to Forbes. A zero-day vulnerability refers to a security hole in software that is unknown to the software developer and the public, although it may already be known by attackers who are quietly exploiting...

iPhone 8 Screen Protector Updated With 'iPhone SE' Compatibility on Apple's Online Store

Thursday April 2, 2020 8:10 pm PDT by Joe Rossignol
Another clue has surfaced to suggest that Apple's rumored lower-cost iPhone SE successor will likely be released soon. Earlier today, a product listing for a Belkin screen protector on Apple's online store was updated to reflect compatibility with not only the iPhone 7 and iPhone 8, but also the iPhone SE. Given the original iPhone SE was a 4-inch device, and the iPhone 7 and iPhone 8 are...

2020 iPad Pro May Not Have a U1 Ultra Wideband Chip After All

Wednesday April 1, 2020 8:49 pm PDT by Joe Rossignol
While it was previously reported that all 2020 iPad Pro models feature the same Apple-designed U1 chip as the iPhone 11 lineup, enabling Ultra Wideband support, we have compiled evidence to suggest that this may not be the case. As a reminder, Apple's tech specs for the iPhone 11 and iPhone 11 Pro list an Ultra Wideband chip for spatial awareness, but the chip is not mentioned in Apple's...