Former Retail Store Manager Steve Cano to Succeed Ron Johnson as Apple Retail Chief? [Updated]

Yesterday, we noted that Apple senior vice president for retail Ron Johnson had been removed from Apple's list of senior executives, in line with his previously-announced departure to become CEO of department store chain J.C. Penney. The transition occurred with no announcement from Apple regarding Johnson's successor.


Steve Cano (left) and Ron Johnson (right) at 2004 grand opening of Shinsaibashi store in Osaka, Japan (Source: ifoAppleStore)

Cult of Mac now reports that Steve Cano has been elevated to the position of senior vice president for retail, heading up the successful division as part of the executive leadership team.

Apple’s new retail boss boss isn’t just some suit, though. He’s one of the first retail employees Apple ever hired, a California surfer dude who has climbed from the sales floor to the very top rung of Apple management.

It’s a real rags-to-riches story that should be inspiration to every stressed out Apple Store sales associate or overworked Genius: your work can be noticed, and you too can go to the very top.

According to our source, Apple is replacing Johnson with his long-time lieutenant, Steve Cano.

According to the report, Cano began his career at Apple ten years ago as manager of the Palo Alto retail store, later moving to open the SoHo store in New York City. Consistent with previous reports of Apple looking for a candidate with international retail experience, Cano has spent the last seven years working on Apple's international retail efforts, first in Japan as manager of the Ginza store in Tokyo and then as regional director there. Cano then moved to London, where he has been serving as senior director of international retail for the last several years.

Update: Apple has issued a brief statement to Cult of Mac indicating that the search for Johnson's successor is still continuing.

Apple has gotten back to us a statement, reading: “The search for a replacement for Ron Johnson continues, and Apple has nothing to announce about this subject at this time.”

Top Rated Comments

(View all)
Avatar
110 months ago

Why are all Apple employees deeply unattractive people when their products are so beautiful?

Strange.


Aw, come on. Beauty is subjective.
Score: 2 Votes (Like | Disagree)
Avatar
110 months ago
I had the pleasure of working with Steve Cano at SoHo and can say that he is a great person and tremendous manager. The best part is what this quote makes me think of:

It's a real rags-to-riches story that should be inspiration to every stressed out Apple Store sales associate or overworked Genius: your work can be noticed, and you too can go to the very top.

Not only is that true for him, he makes it true for everyone on his team. He always encouraged and recognized hard work and strong employees, and he did so in two ways that have become rare in the workplace: example and trust. His example through commitment and hard work made it clear that he would never expect anyone to do something that he wasn't willing to do himself. And the trust he put in his employees was nothing short of inspirational.

If you will permit me the indulgence of one memory: to this day I remember a customer service issue at the Bar that escalated to the point of Steve joining the conversation. Contrary to what many managers would do in that situation to placate a customer, he did not belittle me or dismiss my recommendations, but instead explained to the customer that, as General Manager, he had put his trust in me for such situations, and that he was going to support my recommendation. That is not the easy way out that most would take. That is the kind of example and message that motivates an employee to excellence.

Trust me: this is a man anyone would be fortunate to work for. And if this little snippet has done anything, I hope it is a worthwhile thank you and congratulations to Steve. Well deserved!
Score: 2 Votes (Like | Disagree)
Avatar
110 months ago

I think the article is mis-leading or confusing it's facts. They tout him as an example of how you can rise to the top from a sales associate, then state that he STARTED as a manager of a store.

Not the same thing, and getting from "unnoticed sales monkey" to "manager" is quite a fight in the jungle, IMHO.


This is very true.
Score: 1 Votes (Like | Disagree)
Avatar
110 months ago
I think the article is mis-leading or confusing it's facts. They tout him as an example of how you can rise to the top from a sales associate, then state that he STARTED as a manager of a store.

Not the same thing, and getting from "unnoticed sales monkey" to "manager" is quite a fight in the jungle, IMHO.
Score: 1 Votes (Like | Disagree)
Avatar
110 months ago

Except the StarTAC was black or charcoal, not silver.


It came in silver, too: http://www.retrofones.com/silver-130-p-58.html
Score: 1 Votes (Like | Disagree)
Avatar
110 months ago

What kind of phone is Ron using in the picture?

The picture is from 2004, three years before the public introduction of the iPhone.
Score: 1 Votes (Like | Disagree)

Top Stories

Apple Acquires Weather App Dark Sky

Tuesday March 31, 2020 10:22 am PDT by Juli Clover
Apple has acquired weather app Dark Sky, Dark Sky's developers announced today. Dark Sky is one of the most popular weather apps on the App Store, known for its accuracy and storm warnings. Our goal has always been to provide the world with the best weather information possible, to help as many people as we can stay dry and safe, and to do so in a way that respects your privacy. There is no ...

Zoom Accused of Misleading Users With 'End-to-End Encryption' Claims Amid Other Security Issues [Updated]

Wednesday April 1, 2020 2:47 am PDT by Tim Hardwick
Zoom is facing fresh scrutiny today following a report that the videoconferencing app's encryption claims are misleading. Zoom states on its website and in its security white paper that the app supports end-to-end encryption, a term that refers to a way of protecting user content so that the company has no access to it whatsoever. However, an investigation by The Intercept reveals that...

Case for Upcoming Low-Cost iPhone Shows Up at Best Buy With Alleged April 5 Stock Date

Monday March 30, 2020 4:25 pm PDT by Juli Clover
Apple has a new low-cost iPhone in the works, which is supposed to be launching sometime in the first half of 2020. Given the ongoing situation in the United States and other countries, it's been unclear if the device is going to launch within the planned timeline, but there are signs that it could be coming soon. We started seeing cases for the new low-cost iPhone back in early February,...

Bloomberg: Apple's 5G iPhone Still on Schedule for Fall Launch, But Future Products Could Be Delayed

Monday March 30, 2020 2:40 am PDT by Tim Hardwick
Apple's 5G iPhone is still on track to launch within the company's typical annual fall release schedule, according to a new Bloomberg report on filed on Monday. Signs are that Apple's Chinese-centric manufacturing -- of which Hon Hai is the linchpin -- is slowly getting back on track. The next iPhones with 5G wireless capabilities remain on schedule to launch in the fall, partly because mass...

Testing Brydge's New Pro+ Keyboard With Trackpad for iPad Pro

Monday March 30, 2020 2:04 pm PDT by Juli Clover
Well ahead of when Apple introduced trackpad support in iOS 13.4, Brydge announced an iPad Pro keyboard with a built-in multi-touch trackpad. We have one of Brydge's new Pro+ keyboards on hand, and thought we'd check it out to see how it works with Apple's new 2020 iPad Pro models. Subscribe to the MacRumors YouTube channel for more videos. The Brydge Pro+ keyboard is similar in design to...

Apple's Work on New Upcoming Products Progressing Normally as Employees Adjust to Telecommuting

Monday March 30, 2020 11:58 am PDT by Juli Clover
Apple's development of upcoming products is progressing as usual despite the fact that Apple employees around the world are working from home, according to a new report today out from Bloomberg. Apple is still working on new versions of the HomePod, Apple TV, MacBook Pro, budget iPads, Apple Watch, iPhone, and iMac, all of which could be released "as early as later this year" and have been...

Apple Releases ProRes RAW Beta for Windows

Monday March 30, 2020 9:33 am PDT by Juli Clover
Apple today released ProRes RAW for Windows in a beta capacity (via Mark Gurman), with the software designed to allow ProRes RAW and ProRes RAW HQ video files to be watched in compatible applications on Windows machines. According to Apple, the software will let the files be played within several Adobe apps: Adobe After Effects (Beta) Adobe Media Encocder (Beta) Adobe Premiere...

Apple Configurator 2 Updated With New Features, Including Support for Restoring Firmware on 2019 Mac Pro

Tuesday March 31, 2020 5:34 am PDT by Joe Rossignol
Apple Configurator 2 has been updated to version 2.12 with several improvements, including support for restoring firmware on the 2019 Mac Pro. The release notes:• Added support for restoring firmware on the 2019 Mac Pro • Allow access to websites using TLS 1.0 and 1.1 • VPN: Configure Provider Designated Requirement for Custom SSL connection type • VPN: Configure network options for ...

Seemingly Unreleased Version of Logic Pro X With Live Loops Appears on Apple's Education Site [Updated]

Sunday March 29, 2020 7:23 am PDT by Hartley Charlton
Update: Apple has replaced the Logic Pro X image with an older version. Original story follows. A seemingly unreleased version of Logic Pro X has appeared on Apple's education site, as spotted by a Reddit user. The image from Apple's education products page shows a 16-inch MacBook Pro running Logic Pro X, but with a familiar interface that looks extremely similar to GarageBand's Live Loops ...

Apple's 2020 MacBook Air vs. 2020 iPad Pro

Wednesday April 1, 2020 2:45 pm PDT by Juli Clover
Apple in March updated both the MacBook Air and the iPad Pro, and with the iPad Pro increasingly positioned as a computer replacement, we thought we'd compare both new machines to see how they measure up and which one might be a better buy depending on user needs. Subscribe to the MacRumors YouTube channel for more videos. We're comparing the base model 12.9-inch iPad Pro and the base model...