After the 2018 MacBook Air launched, complaints began surfacing about the machine's 720p FaceTime HD camera, with users suggesting it was noticeably worse than the FaceTime cameras on other MacBook machines, including the 2018 MacBook Pro and the previous-generation MacBook Air.
All 720p cameras are rather poor in quality compared to the FaceTime cameras that we get in iPhones and iPads, so we initially believed these complaints were coming from people who just expected more from a 2018 machine.
Given the sheer volume of complaints, though, MacRumors decided to do some investigating and found that the 720p FaceTime HD camera in the 2018 MacBook Air does indeed appear to be worse than the FaceTime HD camera in some other models, specifically the 2015 MacBook Air.
Compared to the 2015 MacBook Air, the FaceTime HD camera in the 2018 MacBook Air is noticeably worse. It's darker, grainier, and lower in quality. To be clear, neither camera is good because we're talking about 720p video here, but there is a visible difference in side by side photos.
2018 MacBook Air on left, 2015 MacBook Air on right
The 2018 MacBook Air's FaceTime HD camera is actually pretty similar to the FaceTime HD camera in the 2018 MacBook Pro. There's little difference that we saw in comparison images, suggesting that the two machines are using similar cameras, neither of which is particularly good.
The FaceTime HD camera that Apple is using in the 2018 MacBook Air is far worse than the cameras on modern iPhones and iPads, and quality hasn't been bumped up for years, which is the real problem.
FaceTime streaming is limited to 720p, but we do use our front-facing cameras for other purposes, and the poor quality of the cameras Apple uses in its notebooks is a stark contrast to the sharp 7-megapixel front-facing camera in the iPhone 8, 8 Plus, X, XR, XS, and XS Max.
Even bumping that camera up to 1080p would make a world of difference when it comes to quality, as evidenced in photos captured using the 1080p FaceTime HD camera in the iMac Pro.
The 720p camera in the 2018 MacBook Air does suck, but so do the FaceTime HD cameras Apple uses across the Mac notebook lineup.
All MacBook Air models appear to have the same FaceTime HD camera and thus all models are impacted. The quality of the camera is less bothersome to some users than others, but there have been a large volume of complaints.
Nothing. Apple hasn't yet commented on the complaints over the 2018 MacBook Air's camera.
If you're unhappy with the FaceTime HD camera in the 2018 MacBook Air, the only recourse seems to be to return it. There's nothing that can be done to improve the camera at this point in time, though buying an external webcam is also a possible solution.
There is a possibility that there's a software issue that could be fixed via an over-the-air update, based on the testing of some users who have claimed to see better quality video in some apps compared to others, but the results have been inconsistent and it's unclear if hardware or software is to blame.
If you're buying a notebook for its front-facing camera, the 2018 MacBook Air isn't a great choice, nor is any other Mac. The same is true if the front-facing camera is an important feature to you.
If you just use FaceTime occasionally, have other devices to fall back on, and don't need to rely on the front-facing camera, the MacBook Air is a capable machine with a Retina display, T2 chip, Touch ID, support for up to 16GB RAM, a third-generation butterfly keyboard, a Force Touch trackpad, and Thunderbolt 3 support.
All 720p cameras are rather poor in quality compared to the FaceTime cameras that we get in iPhones and iPads, so we initially believed these complaints were coming from people who just expected more from a 2018 machine.
Given the sheer volume of complaints, though, MacRumors decided to do some investigating and found that the 720p FaceTime HD camera in the 2018 MacBook Air does indeed appear to be worse than the FaceTime HD camera in some other models, specifically the 2015 MacBook Air.
2018 MacBook Air vs. older MacBook Air
Compared to the 2015 MacBook Air, the FaceTime HD camera in the 2018 MacBook Air is noticeably worse. It's darker, grainier, and lower in quality. To be clear, neither camera is good because we're talking about 720p video here, but there is a visible difference in side by side photos.
Just got my new Macbook Air 2018 edition. Sadly I did not research enough and was badly surprised by the camera problems. For comparison Macbook Air 2013 vs Macbook Air 2018 photos in same indoor light. I really hope this is not the expected quality.@AppleSupport @MacRumors pic.twitter.com/hYsacjcogk
— Boris Nikolai Konrad (@borisnkonrad) January 10, 2019
2018 MacBook Air vs. 2018 MacBook Pro
The 2018 MacBook Air's FaceTime HD camera is actually pretty similar to the FaceTime HD camera in the 2018 MacBook Pro. There's little difference that we saw in comparison images, suggesting that the two machines are using similar cameras, neither of which is particularly good.
720p camera quality
The FaceTime HD camera that Apple is using in the 2018 MacBook Air is far worse than the cameras on modern iPhones and iPads, and quality hasn't been bumped up for years, which is the real problem.
FaceTime streaming is limited to 720p, but we do use our front-facing cameras for other purposes, and the poor quality of the cameras Apple uses in its notebooks is a stark contrast to the sharp 7-megapixel front-facing camera in the iPhone 8, 8 Plus, X, XR, XS, and XS Max.
Even bumping that camera up to 1080p would make a world of difference when it comes to quality, as evidenced in photos captured using the 1080p FaceTime HD camera in the iMac Pro.
The 720p camera in the 2018 MacBook Air does suck, but so do the FaceTime HD cameras Apple uses across the Mac notebook lineup.
Which models are affected?
All MacBook Air models appear to have the same FaceTime HD camera and thus all models are impacted. The quality of the camera is less bothersome to some users than others, but there have been a large volume of complaints.
What does Apple have to say about the issue?
Nothing. Apple hasn't yet commented on the complaints over the 2018 MacBook Air's camera.
What can I do if I'm unsatisfied with my camera?
If you're unhappy with the FaceTime HD camera in the 2018 MacBook Air, the only recourse seems to be to return it. There's nothing that can be done to improve the camera at this point in time, though buying an external webcam is also a possible solution.
There is a possibility that there's a software issue that could be fixed via an over-the-air update, based on the testing of some users who have claimed to see better quality video in some apps compared to others, but the results have been inconsistent and it's unclear if hardware or software is to blame.
Is it still worth buying a 2018 MacBook Air?
If you're buying a notebook for its front-facing camera, the 2018 MacBook Air isn't a great choice, nor is any other Mac. The same is true if the front-facing camera is an important feature to you.
If you just use FaceTime occasionally, have other devices to fall back on, and don't need to rely on the front-facing camera, the MacBook Air is a capable machine with a Retina display, T2 chip, Touch ID, support for up to 16GB RAM, a third-generation butterfly keyboard, a Force Touch trackpad, and Thunderbolt 3 support.
33 comments
Alongside iOS 13.1.3, Apple today also released a supplemental update for macOS Catalina, addressing several bugs from the initial public release version, including a problem with Setup Assistant...
With just over two weeks to go until the launch of Apple TV+, The Hollywood Reporter today shared a deep dive into the service's history. The new report reiterates that the majority of projects...
Apple today released iOS 13.1.3 and iPadOS 13.1.3, minor updates to the iOS 13.1.2 software that was released two weeks ago. This is the fourth update to the iOS 13 operating system that came out in...
Google today unveiled several new products at its Made by Google event in New York, including the Pixel 4 and Pixel 4 XL smartphones, Pixel Buds 2 wireless earphones, Pixelbook Go notebook, and new...
Apple is currently engaged in a cat-and-mouse game with persistent kids looking to circumvent Screen Time restrictions, but the company has been receiving some criticism for not moving quickly enough...
The Apple Card was "the most successful credit-card launch ever," according to Goldman Sachs CEO David Solomon (via CNBC). The quote came from a Goldman Sachs conference call held earlier...
Apple-owned Beats today introduced the Beats Solo Pro, its first on-ear headphones with active noise cancellation.
Like the over-ear Beats Studio3 headphones, the Solo Pro feature proprietary...
Roku today announced that the Apple TV app will be available on its platform starting today, allowing users to access their iTunes libraries of movies and TV shows, the Apple TV Channels feature, and...
