Apple Says Some iPhone 12 Hardware Issues Will No Longer Require Replacing the Entire Device

Apple today informed Apple Authorized Service Providers that it will be introducing a new same-unit repair method for iPhone 12 mini and iPhone 12 models exhibiting certain issues that would typically require a whole-unit replacement.

iphone 12 blue aluminum
In an internal memo, obtained by MacRumors, Apple said technicians will be able to offer same-unit repairs starting February 23 for iPhone 12 mini and iPhone 12 models that are unable to be powered on or are experiencing issues with the logic board, Face ID system, or the enclosure of the device, such as cracked rear glass.

Apple Authorized Service Providers (and likely Genius Bars) will have a new "iPhone Rear System" part available to them that consists of the rear enclosure of an iPhone with all components except the display and rear camera, including the battery, logic board, wireless charging coil, Taptic Engine, Face ID system, and so forth.

If a customer has an iPhone 12 mini with cracked rear glass, for example, technicians will be able to replace the entire rear portion of the device, with the new enclosure affixed to the original display and rear camera. For this reason, the customer's display and rear camera must be free of damage or functional failures in order for their device to qualify for this same-unit repair method, according to Apple.

The new repair method will be available in all countries and regions where the iPhone 12 mini and iPhone 12 are sold, according to Apple. iPhone 12 Pro and iPhone 12 Pro Max models do not appear to be eligible at this time.

In its memo, Apple said this move supports the company's ongoing commitment to reducing the carbon footprint of every product it sells.

Related Roundup: iPhone 12
Buyer's Guide: iPhone 12 (Neutral)

Top Rated Comments

farewelwilliams Avatar
2 weeks ago
Apple Says Some iPhone 12 Hardware Issues Will No Longer Require Losing Big Margins on Device.

fixed the title.
Score: 25 Votes (Like | Disagree)
mikeyy00 Avatar
2 weeks ago
Apple is seemingly going the repair-all-the-things route vs outright swaps like they used to do.

I had a two day old 12mini, kept rebooting on it's own and not-detecting the sim card. Brought into the local Apple Store, was told "oh sorry, we have to send it to depot".

Eff that, it's two days old. I want a swap. Nope, told to pound sand.

If I wanted depot repair service, I'd buy a Samsung.
Score: 16 Votes (Like | Disagree)
ghanwani Avatar
2 weeks ago

Apple is seemingly going the repair-all-the-things route vs outright swaps like they used to do.

I had a two day old 12mini, kept rebooting on it's own and not-detecting the sim card. Brought into the local Apple Store, was told "oh sorry, we have to send it to depot".

Eff that, it's two days old. I want a swap. Nope, told to pound sand.

If I wanted depot repair service, I'd buy a Samsung.
Could you not return it?
Score: 12 Votes (Like | Disagree)
mikeyy00 Avatar
2 weeks ago

Could you not return it?
No, carrier didn't have stock for 3 weeks. Ended up getting on the phone to Apple, who agreed to mail me a replacement, provided I fronted the cost on a credit card which they'd refund once they received my old one back.

Yes, better than a kick in the arse.. but not the type of support I've historically gotten from Apple.
Score: 10 Votes (Like | Disagree)
Apple_Robert Avatar
2 weeks ago

I dropped my 12 mini ONCE a week after I got it and it cracked the wide angle lens. $429 after tax. Credit card insurance covered it but this is not the "4x more durable" I signed up for. ...screen was fine though
Apple has never advertised the screen as crack proof. I don't know why you would think otherwise.
Score: 8 Votes (Like | Disagree)
Psychicbob Avatar
2 weeks ago
I’m never buying from a carrier again. Did that with the 11 Pro and had an issue with dropped calls almost immediately. Spent the next 6 months having Apple blame carrier and carrier blame Apple. 3rd unit in, it turned out to be carrier. Not going to run the risk of being ping-ponged between 2 companies again.
Score: 6 Votes (Like | Disagree)

Top Stories

microsoft edge ios android

Bill Gates Says His Preference for Android Over iPhone is Due to Pre-Installed Software

Friday February 26, 2021 3:35 am PST by
Microsoft co-founder Bill Gates this week participated in his first meeting on Clubhouse, the increasingly popular invite-only conversation app, where he fielded a range of questions as part of an ongoing book tour. Gates was interviewed by journalist Andrew Ross Sorkin, and given that the Clubhouse app is currently only available on iOS, naturally one of the questions that came up was...
First Look Big Sur Feature2

Apple Releases macOS Big Sur 11.2.2 to Prevent MacBooks From Being Damaged by Third-Party Non-Compliant Docks

Thursday February 25, 2021 10:07 am PST by
Apple today released macOS Big Sur 11.2.2, the fourth update to the macOS Big Sur operating system that launched in November. macOS Big Sur 11.2.2 comes two weeks after the release of macOS Big Sur 11.2.1, a bug fix update. The new ‌‌‌‌macOS Big Sur‌‌‌ 11.2.2‌ update can be downloaded for free on all eligible Macs using the Software Update section of System Preferences....
flat mbp 14 inch feature yellow

Redesigned 14-Inch MacBook Pro Expected to Feature Brighter Mini-LED Display With Slimmer Bezels and More

Thursday February 25, 2021 7:48 am PST by
Apple plans to unveil new 14-inch and 16-inch MacBook Pro models with Mini-LED-backlit displays in the second half of this year, according to industry sources cited by Taiwanese supply chain publication DigiTimes. The report claims that Radiant Opto-Electronics will be the exclusive supplier of the Mini-LED backlight units, while Quanta Computer is said to be tasked with final assembly of the...
Top Stories 47 Feature copy

Top Stories: MacBook Pro, iMac, and AirPods Rumors, macOS 11.2.2, MagSafe Wallet Revisited

Saturday February 27, 2021 6:00 am PST by
March is right around the corner, and that means our first good opportunity for Apple product launches in 2021 as the company frequently has significant launches in March or April each year. We're hearing rumors about MacBook Pro, iMac, AirPods, and more, although many of these will be coming out at different times over the course of the year. This week also saw a macOS update to address a ...
maxresdefault

HomeKit Essentials Worth Checking Out

Saturday February 27, 2021 7:05 am PST by
HomeKit was slow to take off after its 2014 launch, but now that it's been around for seven years, there are hundreds of HomeKit products available, ranging from doorbells and speakers to TVs, lights, and cameras. In our latest YouTube video, we rounded up some of our favorite HomeKit products that we find most useful. Subscribe to the MacRumors YouTube channel for more videos. HomePod...
apple store macarthur center

Apple Store at MacArthur Center in Virginia Permanently Closing Following Years of Safety Issues at Shopping Mall

Thursday February 25, 2021 4:45 pm PST by
Apple today indicated that its retail store at the MacArthur Center shopping mall in Norfolk, Virginia will be permanently closing after over 14 years of business, although an exact closure date has yet to be announced by the company. Apple has assured that it will be offering all employees at the store other positions within Apple, and said that it looks forward to continuing to serve...
jon prosser imac 2021colors

Prosser: 2021 iMac to Come in Five Colors, Apple Silicon Mac Pro to Resemble 'Stacked' Mac Minis

Wednesday February 24, 2021 7:26 am PST by
Hit-and-miss leaker Jon Prosser has today alleged that the upcoming 2021 iMac models will offer five color options, mirroring the colors of the fourth-generation iPad Air, and revealed a number of additional details about the Mac Pro with Apple Silicon. In a new video on YouTube channel FrontPageTech, Prosser explained that the redesigned iMacs will come featuring options for Silver, Space ...
apple refurbished m1 mac mini

Apple Begins Selling Refurbished M1 Mac Mini

Thursday February 25, 2021 6:42 pm PST by
Apple today began selling certified refurbished Mac mini models with the M1 chip for the first time in the United States and Canada, with prices discounted by approximately 15 percent compared to brand new models as usual. For example, a refurbished Mac mini with the M1 chip, 256GB of SSD storage, and 16GB of unified memory is available for $759, compared to $899 brand new. Other custom...
mac mini developer transition kit photo feature

Apple Requiring Developers to Return DTK Mac Minis by March 31

Friday February 26, 2021 3:57 pm PST by
Apple today sent out emails to developers who are in possession of a Developer Transition Kit, asking them to return the machines by March 31. The Developer Transition Kits are Mac minis with A12Z chips that Apple provided for development purposes ahead of the release of the M1 Macs. Apple in the emails provided developers with shipping instructions, and plans to begin collecting the DTKs...
m1 mac mini

M1 Mac Users Report Excessive SSD Wear

Tuesday February 23, 2021 7:07 am PST by
Over the past week, some M1 Mac users have been reporting alarming SSD health readings, suggesting that these devices are writing extraordinary amounts of data to their drives (via iMore). Across Twitter and the MacRumors forums, users are reporting that M1 Macs are experiencing extremely high drive writes over a short space of time. In what appear to be the most severe cases, M1 Macs are sai...