Apple Says Some iPhone 12 Hardware Issues Will No Longer Require Replacing the Entire Device

Apple today informed Apple Authorized Service Providers that it will be introducing a new same-unit repair method for iPhone 12 mini and iPhone 12 models exhibiting certain issues that would typically require a whole-unit replacement.

iphone 12 blue aluminum
In an internal memo, obtained by MacRumors, Apple said technicians will be able to offer same-unit repairs starting February 23 for iPhone 12 mini and iPhone 12 models that are unable to be powered on or are experiencing issues with the logic board, Face ID system, or the enclosure of the device, such as cracked rear glass.

Apple Authorized Service Providers (and likely Genius Bars) will have a new "iPhone Rear System" part available to them that consists of the rear enclosure of an iPhone with all components except the display and rear camera, including the battery, logic board, wireless charging coil, Taptic Engine, Face ID system, and so forth.

If a customer has an iPhone 12 mini with cracked rear glass, for example, technicians will be able to replace the entire rear portion of the device, with the new enclosure affixed to the original display and rear camera. For this reason, the customer's display and rear camera must be free of damage or functional failures in order for their device to qualify for this same-unit repair method, according to Apple.

The new repair method will be available in all countries and regions where the iPhone 12 mini and iPhone 12 are sold, according to Apple. iPhone 12 Pro and iPhone 12 Pro Max models do not appear to be eligible at this time.

In its memo, Apple said this move supports the company's ongoing commitment to reducing the carbon footprint of every product it sells.

Related Forum: iPhone

Top Rated Comments

farewelwilliams Avatar
42 months ago
Apple Says Some iPhone 12 Hardware Issues Will No Longer Require Losing Big Margins on Device.

fixed the title.
Score: 25 Votes (Like | Disagree)
mikeyy00 Avatar
42 months ago
Apple is seemingly going the repair-all-the-things route vs outright swaps like they used to do.

I had a two day old 12mini, kept rebooting on it's own and not-detecting the sim card. Brought into the local Apple Store, was told "oh sorry, we have to send it to depot".

Eff that, it's two days old. I want a swap. Nope, told to pound sand.

If I wanted depot repair service, I'd buy a Samsung.
Score: 16 Votes (Like | Disagree)
ghanwani Avatar
42 months ago

Apple is seemingly going the repair-all-the-things route vs outright swaps like they used to do.

I had a two day old 12mini, kept rebooting on it's own and not-detecting the sim card. Brought into the local Apple Store, was told "oh sorry, we have to send it to depot".

Eff that, it's two days old. I want a swap. Nope, told to pound sand.

If I wanted depot repair service, I'd buy a Samsung.
Could you not return it?
Score: 12 Votes (Like | Disagree)
mikeyy00 Avatar
42 months ago

Could you not return it?
No, carrier didn't have stock for 3 weeks. Ended up getting on the phone to Apple, who agreed to mail me a replacement, provided I fronted the cost on a credit card which they'd refund once they received my old one back.

Yes, better than a kick in the arse.. but not the type of support I've historically gotten from Apple.
Score: 10 Votes (Like | Disagree)
Apple_Robert Avatar
42 months ago

I dropped my 12 mini ONCE a week after I got it and it cracked the wide angle lens. $429 after tax. Credit card insurance covered it but this is not the "4x more durable" I signed up for. ...screen was fine though
Apple has never advertised the screen as crack proof. I don't know why you would think otherwise.
Score: 8 Votes (Like | Disagree)
Psychicbob Avatar
42 months ago
I’m never buying from a carrier again. Did that with the 11 Pro and had an issue with dropped calls almost immediately. Spent the next 6 months having Apple blame carrier and carrier blame Apple. 3rd unit in, it turned out to be carrier. Not going to run the risk of being ping-ponged between 2 companies again.
Score: 6 Votes (Like | Disagree)

Popular Stories

iOS 17

Troubling iOS 17.5 Bug Reportedly Resurfacing Old Deleted Photos

Wednesday May 15, 2024 5:29 am PDT by
There are concerning reports on Reddit that Apple's latest iOS 17.5 update has introduced a bug that causes old photos that were deleted – in some cases years ago – to reappear in users' photo libraries. After updating their iPhone, one user said they were shocked to find old NSFW photos that they deleted in 2021 suddenly showing up in photos marked as recently uploaded to iCloud. Other...
General Apps Messages

iMessage Down for Some Users [Update: Service Restored]

Thursday May 16, 2024 3:00 pm PDT by
The iMessage service that Apple users to send messages to one another appears to be down for some users, and messages are failing to go out or are taking an extra long time to send. There are numerous reports about the issue on social networks and a spike of outage reports on Down Detector, but Apple's System Status page is not yet reporting an outage. Update: Apple's status page says...
CarPlay Sound Recognition

Apple Previews Three New CarPlay Features Coming With iOS 18

Wednesday May 15, 2024 9:18 am PDT by
Apple today previewed new accessibility features coming with iOS 18 later this year, and this includes some new options for CarPlay. Apple highlighted three new features coming to CarPlay: Voice Control: This feature will allow users to navigate CarPlay and control apps with just their voice. Color Filters: This feature will make the CarPlay interface visually easier to use for...
maxresdefault

Hands-On With the New M4 OLED iPad Pro

Wednesday May 15, 2024 10:40 am PDT by
Today is the official launch day of the new iPad Pro models, and these updated tablets mark the biggest feature and design refresh that we've seen for the iPad Pro in several years. We picked up one of the new 13-inch models to check out everything new. Subscribe to the MacRumors YouTube channel for more videos. When it comes to design, Apple is still offering 11-inch and 13-inch size options ...
iphone 15 pro max vs iphone 16 pro max

iPhone 16 Pro Max Looks This Much Bigger Beside iPhone 15 Pro Max

Thursday May 16, 2024 4:51 am PDT by
This year's upcoming iPhone 16 Pro Max is expected to get a boost in overall size from 6.7-inches to 6.9-inches, and a new image gives us a good idea of how the current iPhone 15 Pro Max compares to what could be Apple's largest ever iPhone. The image above, posted on X by ZONEofTECH, shows a dummy model representing the ‌iPhone 16 Pro‌ Max alongside an actual iPhone 15 Pro Max. Dummy...
Delta Hands On Feature

iPhone Emulators on the App Store: Game Boy, N64, PS1, PSP, and More

Thursday May 16, 2024 12:45 pm PDT by
In April, Apple updated its guidelines to allow retro game emulators on the App Store, and several popular emulators have already been released. The emulators released so far allow iPhone users to play games released for older consoles from Nintendo, Sony, SEGA, Atari, and others. A list of some popular emulators available on the App Store so far follows. Released Delta Delta is...