Apple's Anti-Reflective Coating Repair Program Still in Effect for Some MacBooks With New Mail-In Policy
In an internal memo obtained by MacRumors, Apple recently informed its network of Apple Authorized Service Providers that mail-in repair is now required for Mac notebooks with anti-reflective coating issues in the United States.
The new policy went into effect January 4, 2021 and means that customers who take an eligible 12-inch MacBook or MacBook Pro exhibiting this issue to an Apple Authorized Service Provider will have their notebook mailed to a centralized Apple depot for the repair to be completed, likely resulting in longer waiting times in most cases. It is unclear if the policy applies to any countries outside of the United States at this time.
Apple launched an internal "quality program" in October 2015 after some 12-inch MacBook and MacBook Pro users experienced issues with the anti-reflective coating wearing off or delaminating on Retina displays. Apple has never publicly announced the repair program on its website, opting instead to handle the matter internally.
Apple continues to authorize free display repairs for eligible Mac notebooks for up to four years after the original purchase date. At this point, it is likely that only select 2016 and 2017 models of the 12-inch MacBook and MacBook Pro still fall within that four-year window, depending on the purchase date. 2018 or newer models of the MacBook Pro and all MacBook Air models have never qualified for the program.
To initiate a Mac repair, visit the Get Support page on Apple's website. Apple has previously said that customers who already paid for a repair related to this issue may be eligible for a refund, which can be initiated by contacting Apple's support.
Popular Stories
Apple has announced it will be holding a special event on Tuesday, May 7 at 7 a.m. Pacific Time (10 a.m. Eastern Time), with a live stream to be available on Apple.com and on YouTube as usual. The event invitation has a tagline of "Let Loose" and shows an artistic render of an Apple Pencil, suggesting that iPads will be a focus of the event. Subscribe to the MacRumors YouTube channel for more ...
Apple today released several open source large language models (LLMs) that are designed to run on-device rather than through cloud servers. Called OpenELM (Open-source Efficient Language Models), the LLMs are available on the Hugging Face Hub, a community for sharing AI code. As outlined in a white paper [PDF], there are eight total OpenELM models, four of which were pre-trained using the...
Apple has dropped the number of Vision Pro units that it plans to ship in 2024, going from an expected 700 to 800k units to just 400k to 450k units, according to Apple analyst Ming-Chi Kuo. Orders have been scaled back before the Vision Pro has launched in markets outside of the United States, which Kuo says is a sign that demand in the U.S. has "fallen sharply beyond expectations." As a...
Apple is set to unveil iOS 18 during its WWDC keynote on June 10, so the software update is a little over six weeks away from being announced. Below, we recap rumored features and changes planned for the iPhone with iOS 18. iOS 18 will reportedly be the "biggest" update in the iPhone's history, with new ChatGPT-inspired generative AI features, a more customizable Home Screen, and much more....
Apple is finally planning a Calculator app for the iPad, over 14 years after launching the device, according to a source familiar with the matter. iPadOS 18 will include a built-in Calculator app for all iPad models that are compatible with the software update, which is expected to be unveiled during the opening keynote of Apple's annual developers conference WWDC on June 10. AppleInsider...
Top Rated Comments