Apple's Anti-Reflective Coating Repair Program Still in Effect for Some MacBooks With New Mail-In Policy
In an internal memo obtained by MacRumors, Apple recently informed its network of Apple Authorized Service Providers that mail-in repair is now required for Mac notebooks with anti-reflective coating issues in the United States.
The new policy went into effect January 4, 2021 and means that customers who take an eligible 12-inch MacBook or MacBook Pro exhibiting this issue to an Apple Authorized Service Provider will have their notebook mailed to a centralized Apple depot for the repair to be completed, likely resulting in longer waiting times in most cases. It is unclear if the policy applies to any countries outside of the United States at this time.
Apple launched an internal "quality program" in October 2015 after some 12-inch MacBook and MacBook Pro users experienced issues with the anti-reflective coating wearing off or delaminating on Retina displays. Apple has never publicly announced the repair program on its website, opting instead to handle the matter internally.
Apple continues to authorize free display repairs for eligible Mac notebooks for up to four years after the original purchase date. At this point, it is likely that only select 2016 and 2017 models of the 12-inch MacBook and MacBook Pro still fall within that four-year window, depending on the purchase date. 2018 or newer models of the MacBook Pro and all MacBook Air models have never qualified for the program.
To initiate a Mac repair, visit the Get Support page on Apple's website. Apple has previously said that customers who already paid for a repair related to this issue may be eligible for a refund, which can be initiated by contacting Apple's support.
Related Stories
There have been a number of reports about Right to Repair legislation across the United States, and an equal number of reports about the lengths that Apple has gone to in order to block new repair bills from becoming law.
Bloomberg today shared a new Right to Repair piece that highlights how Apple, Microsoft, Amazon, and Google have worked to put a stop to laws that would require the tech...
Volume production of the redesigned 16-inch MacBook Pro with Apple silicon and a mini-LED display is set to begin in the first quarter of 2022, while mass production of the smaller and new 14-inch MacBook Pro will begin in the fourth quarter of this year, according to industry sources cited in a paywalled DigiTimes report.
Yesterday, DigiTimes posted a preview of a story reporting that the la...
A questionable report is today claiming that Apple's next-generation MacBook Pro models will feature an "M1X" chip and remove the "MacBook Pro" logo from below the display.
The report from 9to5Mac says that "a source with a decent track record," iOS developer Dylandkt made the claims. According to Dylandkt, "Apple's planned name for the MacBook Pro chips" is the "M1X."The M1X is an extension ...
Independent technicians have reportedly been able to use leaked MacBook schematics to aid repairs (via Vice).
Last month, Apple supplier Quanta Computer was hit with an attack by the ransomware group known as "REvil," leading to a large quantity of internal Apple documents about both released and unreleased devices being exposed. The leaked PDFs, available on a number of forums and online...
Apple plans to announce its long-rumored 14-inch and 16-inch MacBook Pro with Apple silicon at WWDC, taking place in less than five days, according to Wedbush analyst Daniel Ives.
In a note to investors seen by MacRumors, Ives says alongside the normally expected announcement of new versions of iOS, iPadOS, macOS, watchOS, and tvOS, Apple is planning a "few surprises," including the...
We're just three days away from Apple's annual developers conference, WWDC, but rumors are still divided as to whether new MacBook Pro models with Apple silicon will be announced at Apple's opening keynote on Monday.
Morgan Stanley analyst Katy Huberty weighed in on the matter in a research note shared with MacRumors today, claiming it's "likely" that Apple will announce at least one new...
Apple this week extended its worldwide 13-inch MacBook Pro Display Backlight Service Program, authorizing coverage for eligible notebooks for up to five years after the original purchase date or up to three years after the start date of the program, whichever is longer. The previous cutoff was four years after the original purchase date.
Apple launched the program on May 21, 2019 after...
Apple is working on a radically redesigned version of the MacBook Air, featuring an even "thinner and lighter" design, multiple color options, and changes to almost all aspects of the machine, according to recent reports. Leaker Jon Prosser recently revealed renders purporting to accurately represent the next-generation MacBook Air.
Prosser said that the design of the MacBook Air...
Amazon today is offering the 512GB versions of the M1 MacBook Pro and M1 MacBook Air at all-time low prices. Starting with the M1 MacBook Air, you can get the 512GB model in Gold at $1,149.00, down from $1,249.00. This is a match of the lowest price we've ever tracked on this notebook, and it's also being offered at B&H Photo.
Note: MacRumors is an affiliate partner with these vendors. When...
The long-rumored and highly anticipated redesigned 16-inch MacBook Pro with Apple silicon will enter its phase of mass production in the first quarter of next year, according to industry sources cited in a paywalled DigiTimes report.
According to the report, the smaller 14-inch MacBook Pro will enter "volume production" in the fourth quarter of this year, while the larger 16-inch model is...
Top Rated Comments