Apple Extends 13-Inch MacBook Pro Backlight Repair Program

Apple this week extended its worldwide 13-inch MacBook Pro Display Backlight Service Program, authorizing coverage for eligible notebooks for up to five years after the original purchase date or up to three years after the start date of the program, whichever is longer. The previous cutoff was four years after the original purchase date.

macbook pro flexgate
Apple launched the program on May 21, 2019 after determining that a "very small percentage" of 13-inch MacBook Pro units sold between October 2016 and February 2018 may exhibit vertical bright areas along the bottom of the display or a backlight that stops working completely. Only the MacBook Pro (13-­inch, 2016, Two Thunderbolt 3 Ports) and MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports) are eligible.

To identify which Mac model you have, click on the Apple logo in the top-left corner of the screen and then select "About This Mac" in the menu. Apple has not expanded the program to any other MacBook models at this time.

Apple or an Apple Authorized Service Provider will replace the display on affected 13-inch MacBook Pro units, free of charge. To initiate the repair process, visit the Get Support page on Apple's website. If you believe your MacBook Pro was affected by this issue, and you paid to have your display repaired, you can contact Apple about a potential refund.

In 2019, repair website iFixit reported that the backlight issues are caused by a delicate flex cable that can wear out and break after repeated opening and closing of the display on affected 13-inch MacBook Pro models. Apple extended the length of the flex cable by 2mm in 2018 models, which seemingly fixed the issue.

Related Roundup: MacBook Pro 13"

Top Rated Comments

its93rc Avatar
7 weeks ago
The 2016/17 MBP were a POS. I owned both and they have been a nightmare. I was wondering if I should just buy M1 now and wait a year or two when the updated versions of the 14” / 16” drop. I’m tired of dealing with Apple support who act dumb about issues that are well known. ‘Are you sure you didn’t eat on your MBP’? — ‘Only a small number were affected, actually’. The worst part is they keep installing keyboards they know will fail in a couple of months/years.

My brother had this specific issue with his MBP 2017 TB, and Apple wanted to charge him the display because it was damaged. They said he put something in the MacBook to cause this. Ridiculous. My brother kept that thing in his office.

I say this as a huge Apple fan.
Score: 11 Votes (Like | Disagree)
BGPL Avatar
7 weeks ago
But they turned their backs on the 2017 MacBook Pro owners, which had the same problem (display cable was too short). Whatever you do, don't buy a 2017 MBP used. Also, "very small percentage" is a complete lie, it is very much a frequent problem, as ALL of the models had the same flawed display cable. Guess who owns a 2017 MBP? Me!!
Score: 5 Votes (Like | Disagree)
Mkondrak Avatar
7 weeks ago
Yeah I actually had this issue on my 13in MBP from Nov2016. It slowly started showing up until it got to the point shown in the article. Thankfully the repair was painless except for the fact that it took a week and a half to get my laptop back (fixed around spring 2019).

The thing that they dont mention in this article or from apple is that apple doesnt "fix" this issue at all. All Apple does is replace the display with an identical one that will have the same issue in 3-4 years. Apple fixed it with a longer display flex cable in the 2018+ models but that longer display cable doesnt fit in the 2016 and 2017 MBPs so you get the same short one.

So effectively after this program ends in 5 years, if you have a 2016 model you are stuck with a failing display. smh
Score: 3 Votes (Like | Disagree)
BGPL Avatar
7 weeks ago

I wonder why the 2017 models were excluded from the program when they're the exact same screens with the exact same problems?
Money. Apple will screw anyone over for a buck, especially their customers. They ran the numbers and allowing the repairs on the 2017's was just too much cash. We also know from history that Apple isn't afraid of a lawsuit, and they often wait for one before they take action that can cost them money (recall, repair program, etc). I guarantee if someone laid a class action on them for the 2017 models, they would include them in the repair program.
Score: 3 Votes (Like | Disagree)
upritbass Avatar
7 weeks ago
The 2nd gen iPad Pro has the same problem. Is Apple going to recall that also???
Score: 1 Votes (Like | Disagree)
WilburMercer Avatar
7 weeks ago
This happened to my MacBook Pro, they replaced the screen no problem. Also had to get my keyboard replaced. Might seem annoying, but the keyboard replacement also included a new battery, which I was happy about.
Score: 1 Votes (Like | Disagree)

Top Stories

bloodoxygenapplewatch

Apple Watch Series 7 to Gain Breakthrough New Health Feature

Friday March 5, 2021 5:34 am PST by
Apple is reportedly planning to bring a new, first-of-its-kind health technology to the Apple Watch Series 7, in what could be a breakthrough for managing conditions such as diabetes more easily. According to a recent report from ETNews, the Apple Watch Series 7 will feature blood glucose monitoring via a non-invasive optical sensor. Measuring blood glucose levels, also known as blood...
apple transfer google photos 1

Apple Launches Service for Transferring iCloud Photos and Videos to Google Photos

Wednesday March 3, 2021 12:04 pm PST by
Apple this week introduced a new service that's designed to make it quick and easy for iCloud users to transfer their stored photos and videos to Google Photos. As outlined in an Apple support document, you can go to Apple's privacy website and sign in to see the "Transfer a copy of your data" option. If you select this and go through all the steps, Apple will transfer your iCloud photos and ...
imac pro featured black

Apple Confirms iMac Pro Will Be Discontinued When Supplies Run Out, Recommends 27-Inch iMac

Saturday March 6, 2021 7:33 am PST by
Apple on late Friday evening added a "while supplies last" notice to its iMac Pro product page worldwide, and removed all upgrade options for the computer, leaving only the standard configuration available to order for now. We've since confirmed with Apple that when supplies run out, the iMac Pro will no longer be available whatsoever. Apple says the latest 27-inch iMac introduced in August...
Oled iPads and MackBook Pro

OLED 10.9-Inch iPad Rumored for Early 2022, 12.9-Inch iPad Pro and 16-Inch MacBook Pro Could Follow

Thursday March 4, 2021 8:37 pm PST by
Earlier today, DigiTimes shared a preview of an upcoming report claiming that Apple is working on both iPad and Mac notebook models with OLED displays that could launch starting in 2022. The full report from DigiTimes is now available, and it includes several new alleged details about Apple's plans. According to the report, the first of these devices to adopt an OLED display is likely to be...
apple products refurbished store banner

Class Action Lawsuit Over Apple Providing Refurbished Replacement Devices Proceeding to Trial in August

Friday March 5, 2021 9:53 am PST by
Initially filed in 2016, a class action lawsuit that accuses Apple of violating the Magnusson-Moss Warranty Act, Song-Beverly Consumer Warranty Act, and other U.S. laws by providing customers with refurbished replacement devices is set to proceed to trial August 16, according to a notice this week from law firm Hagens Berman Sobol Shapiro LLP. Apple's repair terms and conditions state that,...
iPhone 13 Notch Feature2

iPhone 13 Rumor Recap: Smaller Notch, Larger Batteries, 120Hz for Pro Models, Improved 5G, Wi-Fi 6E, and More

Friday March 5, 2021 8:20 am PST by
While we are likely at least six months away from Apple unveiling the so-called iPhone 13 lineup, rumors about the devices are starting to accumulate, so we've put together this recap of everything that is expected so far. The upcoming iPhone 13 lineup will consist of the same four models and the same screen sizes as the iPhone 12 lineup, according to reputable analyst Ming-Chi Kuo,...
maxresdefault

What's on Your iPhone Home Screen?

Thursday March 4, 2021 10:31 am PST by
Over on our YouTube channel, MacRumors videographer Dan has a new video up where he shares his Home Screen, wallpaper, and all of his current favorite widgets. Subscribe to the MacRumors YouTube channel for more videos. Check out Dan's video to see his setup, and then comment below and show us your own Home Screens. It's always fun to see other peoples' Home Screens, and with widgets and...
OLED iPad Pro and MacBook Pro

iPad and MacBook Models With OLED Displays Rumored to Launch in 2022

Thursday March 4, 2021 8:19 am PST by
Apple plans to release new iPad and MacBook models with OLED displays in 2022, according to industry sources cited by Taiwanese supply chain publication DigiTimes. The information was shared in the site's paywalled "Before Going to Press" section, so there are no further details yet, but the full report should be released by tomorrow. Apple has gradually increased its adoption of OLED...
Top Stories 48

Top Stories: iPhone 13 Leaks, OLED iPads and Macs, New AirTags Evidence

Saturday March 6, 2021 6:00 am PST by
iPhone rumors are heating up, with noted analyst Ming-Chi Kuo this week releasing a wide-ranging report outlining his expectations for the iPhone lineup over the next three years. This week also saw rumors about OLED displays potentially coming to iPad and Mac starting next year, increasing signs of AirTags functionality in iOS 14.5 betas, and more, so check out all of the details below! i...
imac pro while supplies last

iMac Pro No Longer Custom Configurable, Available 'While Supplies Last'

Friday March 5, 2021 10:14 pm PST by
Apple appears to be on the verge of discontinuing the iMac Pro, with the store page for the high-end all-in-one Mac including a "While supplies last" tagline and only the base model with no custom configurations available for purchase. The iMac Pro launched in December 2017, and while there have been a few tweaks to the available configurations over the years, it has received no substantial...