Apple Extends 13-Inch MacBook Pro Backlight Repair Program

Apple this week extended its worldwide 13-inch MacBook Pro Display Backlight Service Program, authorizing coverage for eligible notebooks for up to five years after the original purchase date or up to three years after the start date of the program, whichever is longer. The previous cutoff was four years after the original purchase date.

macbook pro flexgate
Apple launched the program on May 21, 2019 after determining that a "very small percentage" of 13-inch MacBook Pro units sold between October 2016 and February 2018 may exhibit vertical bright areas along the bottom of the display or a backlight that stops working completely. Only the MacBook Pro (13-­inch, 2016, Two Thunderbolt 3 Ports) and MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports) are eligible.

To identify which Mac model you have, click on the Apple logo in the top-left corner of the screen and then select "About This Mac" in the menu. Apple has not expanded the program to any other MacBook models at this time.

Apple or an Apple Authorized Service Provider will replace the display on affected 13-inch MacBook Pro units, free of charge. To initiate the repair process, visit the Get Support page on Apple's website. If you believe your MacBook Pro was affected by this issue, and you paid to have your display repaired, you can contact Apple about a potential refund.

In 2019, repair website iFixit reported that the backlight issues are caused by a delicate flex cable that can wear out and break after repeated opening and closing of the display on affected 13-inch MacBook Pro models. Apple extended the length of the flex cable by 2mm in 2018 models, which seemingly fixed the issue.

Related Roundup: 13" MacBook Pro
Related Forum: MacBook Pro

Top Rated Comments

its93rc Avatar
13 months ago
The 2016/17 MBP were a POS. I owned both and they have been a nightmare. I was wondering if I should just buy M1 now and wait a year or two when the updated versions of the 14” / 16” drop. I’m tired of dealing with Apple support who act dumb about issues that are well known. ‘Are you sure you didn’t eat on your MBP’? — ‘Only a small number were affected, actually’. The worst part is they keep installing keyboards they know will fail in a couple of months/years.

My brother had this specific issue with his MBP 2017 TB, and Apple wanted to charge him the display because it was damaged. They said he put something in the MacBook to cause this. Ridiculous. My brother kept that thing in his office.

I say this as a huge Apple fan.
Score: 13 Votes (Like | Disagree)
BGPL Avatar
13 months ago
But they turned their backs on the 2017 MacBook Pro owners, which had the same problem (display cable was too short). Whatever you do, don't buy a 2017 MBP used. Also, "very small percentage" is a complete lie, it is very much a frequent problem, as ALL of the models had the same flawed display cable. Guess who owns a 2017 MBP? Me!!
Score: 6 Votes (Like | Disagree)
Mkondrak Avatar
13 months ago
Yeah I actually had this issue on my 13in MBP from Nov2016. It slowly started showing up until it got to the point shown in the article. Thankfully the repair was painless except for the fact that it took a week and a half to get my laptop back (fixed around spring 2019).

The thing that they dont mention in this article or from apple is that apple doesnt "fix" this issue at all. All Apple does is replace the display with an identical one that will have the same issue in 3-4 years. Apple fixed it with a longer display flex cable in the 2018+ models but that longer display cable doesnt fit in the 2016 and 2017 MBPs so you get the same short one.

So effectively after this program ends in 5 years, if you have a 2016 model you are stuck with a failing display. smh
Score: 4 Votes (Like | Disagree)
BGPL Avatar
13 months ago

I wonder why the 2017 models were excluded from the program when they're the exact same screens with the exact same problems?
Money. Apple will screw anyone over for a buck, especially their customers. They ran the numbers and allowing the repairs on the 2017's was just too much cash. We also know from history that Apple isn't afraid of a lawsuit, and they often wait for one before they take action that can cost them money (recall, repair program, etc). I guarantee if someone laid a class action on them for the 2017 models, they would include them in the repair program.
Score: 4 Votes (Like | Disagree)
Ahmedista Avatar
12 months ago
I have a MacBook Pro 2017 non-touchbar and It's has been the worst purchase I've ever made. I'm suffering from flexgate issue and Apple won't even acknowledge this problem. A problem that Apple already made a recall program for 2016 models only.

I'm pretty sure Apple knows this problem but they are ignoring it for unknown reason.

This is from a recent chat with Apple Support.





This is really frustrating to have a device that cost much having serous design flaws and Apple want us to pay for the repair. Such problems like:

- Stage Light / Flexgate
- Butterfly keyboard
- SSD problems
- And recently battery problems
Score: 4 Votes (Like | Disagree)
MobiusStrip Avatar
10 months ago
True. I can excuse occasional defects. But I will not excuse shipping known defective designs for more than one iteration. The "butterfly" keyboards really epitomize that. It was a shìtty design in service of a bankrupt, anti-customer mania for "thinness" perpetrated by a pompous hack (Jony Ive).

People think Apple is somehow "rebellious" or different, but in fact it's sadly political inside where incompetent pets get promoted for years and degrade the company's entire product line. Jony Ive is one example. Randy Ubillos is another.
Score: 3 Votes (Like | Disagree)

Related Stories

16 inch macbook pro m2 render

Next-Generation 16-Inch MacBook Pro Seemingly Filed in Regulatory Database Ahead of WWDC

Thursday June 3, 2021 8:30 am PDT by
Apple is widely rumored to be planning new 14-inch and 16-inch MacBook Pro models, each with a mini-LED display and an improved iteration of the M1 chip. The notebooks are expected to feature a new design with a flatter top and bottom and more ports, including the return of an HDMI port, SD card slot, and a magnetic power cable. Rumors also suggest the Touch Bar will be retired in favor of...
maxresdefault

New MacBook Pro Models Coming at WWDC, Suggests Leaker

Monday May 24, 2021 1:27 pm PDT by
New MacBook Pro models are coming at WWDC, according to leaker Jon Prosser who has a mixed track record when it comes to predicting Apple's plans. Subscribe to the MacRumors YouTube channel for more videos. Prosser provided no additional information, but there are new 14 and 16-inch MacBook Pro models in the works. The new MacBook Pros will feature the most radical redesign to the MacBook Pro ...
13 16 inch MBP Solo Pro Sale 2

Deals: Sales Emerge for 16-Inch MacBook Pro ($350 Off), M1 MacBook Pro ($100 Off), and Beats Solo Pro ($150 Off)

Monday February 22, 2021 6:54 am PST by
In today's deals we're tracking a few offers on Apple's MacBook Pro family, including up to $350 off the 16-inch MacBook Pro, with one of the best prices on the 1TB model that we've seen in a few weeks. Additionally, there's a 50 percent off sale on the Beats Solo Pro happening this week on Woot, all of which you can find listed below. Note: MacRumors is an affiliate partner with some of these ...
Apple new macbookpro wallpaper screen 11102020

Apple Isn't Done With the 13-Inch MacBook Pro Yet

Saturday June 5, 2021 1:21 am PDT by
Despite expectations that Apple was looking to focus on redesigned 14- and 16-inch MacBook Pro models later this year, it now seems that Apple still has plans for the smaller, entry-level MacBook Pro. The 13.3-inch MacBook Pro was last updated in November last year with the M1 chip. This model is the entry-level MacBook Pro in the lineup, with the more expensive Intel models, last updated in ...
m1x feature dark blue

Shaky Rumor Claims Redesigned MacBook Pros Will Feature 'M1X' Chip and Remove the Front Logo

Friday May 21, 2021 7:27 am PDT by
A questionable report is today claiming that Apple's next-generation MacBook Pro models will feature an "M1X" chip and remove the "MacBook Pro" logo from below the display. The report from 9to5Mac says that "a source with a decent track record," iOS developer Dylandkt made the claims. According to Dylandkt, "Apple's planned name for the MacBook Pro chips" is the "M1X."The M1X is an extension ...
thunderbolt display

Apple's Thunderbolt Display Classified as 'Vintage' Amid Rumors of a Replacement

Thursday June 3, 2021 1:09 pm PDT by
Apple now considers the 27-inch Thunderbolt Display to be a "vintage" product because it has been close to five years since it was last offered for sale. The Thunderbolt Display was today added to Apple's list of vintage and obsolete products, which are part of a support document on obtaining service for an Apple product after a warranty expires. Products are considered vintage when it’s...
Flat 2021 MacBook Pro Mockup Feature 1

Redesigned MacBook Pro Models Still on Track for 2021 Launch, But Supplies Likely to Be Constrained into Next Year

Tuesday May 18, 2021 1:12 am PDT by
Volume production of the redesigned 16-inch MacBook Pro with Apple silicon and a mini-LED display is set to begin in the first quarter of 2022, while mass production of the smaller and new 14-inch MacBook Pro will begin in the fourth quarter of this year, according to industry sources cited in a paywalled DigiTimes report. Yesterday, DigiTimes posted a preview of a story reporting that the la...
flat mbp 14 inch feature yellow

Redesigned 14-Inch MacBook Pro Expected to Feature Brighter Mini-LED Display With Slimmer Bezels and More

Thursday February 25, 2021 7:48 am PST by
Apple plans to unveil new 14-inch and 16-inch MacBook Pro models with Mini-LED-backlit displays in the second half of this year, according to industry sources cited by Taiwanese supply chain publication DigiTimes. The report claims that Radiant Opto-Electronics will be the exclusive supplier of the Mini-LED backlight units, while Quanta Computer is said to be tasked with final assembly of the...

Popular Stories

iPhone 14 Mock pill and hole thumb

ProMotion Now Expected to Remain Exclusive to iPhone 14 Pro Models, Not Expand to Entire Lineup

Sunday January 16, 2022 8:56 am PST by
Continuing the tradition set with the iPhone 13 Pro, only the highest-end iPhone 14 models will feature Apple's ProMotion display technology, according to a respected display analyst. Ross Young, who on multiple occasions has detailed accurate information about Apple's future products, said in a tweet that ProMotion will not be expanded to the entire iPhone 14 lineup and will remain...
AirPods Pro Gen 3 Mock Feature Red

AirPods Pro 2 Could Start a New Accessory Ecosystem

Friday January 14, 2022 2:34 am PST by
Apple's second-generation AirPods Pro could arrive alongside a new series of accessories, recent leaked images suggest. Alleged leaked photos of the next-generation AirPods Pro obtained by MacRumors showed a charging case with a metal loop on the side for attaching a strap. Apple has not used this design for any of its other AirPod models and it is unclear why it would be added in this...
Unlikely Products 2022 Feature

Six Rumored Apple Products You're Unlikely to See This Year

Saturday January 15, 2022 2:06 pm PST by
Much has been said about what consumers could see from Apple in 2022, but the company is also working on a handful of rumored products that aren't expected to be unveiled for at least another 12 months, and in some cases a lot longer. Of course, that's assuming they get released at all. Apple works on many potential products some of which ultimately never see the light of day. With that in...
safari icon blue banner

Safari Bug Allows Websites to Track Your Recent Browsing Activity in Real Time

Sunday January 16, 2022 3:37 pm PST by
A bug in WebKit's implementation of a JavaScript API called IndexedDB can reveal your recent browsing history and even your identity, according to a blog post shared on Friday by browser fingerprinting service FingerprintJS. In a nutshell, the bug allows any website that uses IndexedDB to access the names of IndexedDB databases generated by other websites during a user's browsing session....
ipad air 4 video

New iPad Air Rumored to Launch This Spring With A15 Chip, 5G, Center Stage Camera, and More

Saturday January 15, 2022 8:05 pm PST by
Apple is planning to release a fifth-generation iPad Air with similar features as the sixth-generation iPad mini, including an A15 Bionic chip, 12-megapixel Ultra Wide front camera with Center Stage support, 5G for cellular models, and Quad-LED True Tone flash, according to Japanese blog Mac Otakara. Citing reliables sources in China, the report claims that the new iPad Air could be...
netflix2

Netflix Again Raises Prices for All Plans, 4K Streaming Now $20 Per Month

Friday January 14, 2022 12:46 pm PST by
Netflix today updated the prices for its streaming plans, and all of its offerings are now more expensive. The Basic plan is now priced at $9.99 per month, the Standard plan is priced at $15.49 per month, and the Premium plan is priced at $19.99 per month. The Basic plan is $1 more expensive, up from $8.99 per month. This plan allows users to watch on just one screen at a time, and it limits ...
top stories 20220115

Top Stories: iPhone 14 Pro Rumors, iCloud Private Relay Controversy, iOS 15.2.1 Released, and More

Saturday January 15, 2022 6:00 am PST by
Hole-punch? Pill? Hole-punch and pill? Rumors about what the front camera system on the iPhone 14 Pro will look like are evolving rapidly, and it now appears we might be getting a novel but potentially controversial design later this year. Other major stories this week included some confusion and controversy about iCloud Private Relay being disabled for some T-Mobile customers, increasing...
iPhone 14 Mock pill and hole 16x9 120hz

Analyst: All iPhone 14 Models to Feature 120Hz Displays, 6GB of RAM, and More

Friday January 14, 2022 7:02 am PST by
Apple is rumored to announce four new iPhone 14 models in September, and ahead of time, analyst Jeff Pu has outlined his expectations for the devices. In a research note with Haitong International Securities, obtained by MacRumors, Pu claimed that all iPhone 14 models will feature ProMotion displays, compared to only Pro models currently. ProMotion enables a variable refresh rate up to 120Hz ...