Apple this week extended its worldwide 13-inch MacBook Pro Display Backlight Service Program, authorizing coverage for eligible notebooks for up to five years after the original purchase date or up to three years after the start date of the program, whichever is longer. The previous cutoff was four years after the original purchase date.
Apple launched the program on May 21, 2019 after determining that a "very small percentage" of 13-inch MacBook Pro units sold between October 2016 and February 2018 may exhibit vertical bright areas along the bottom of the display or a backlight that stops working completely. Only the MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports) and MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports) are eligible.
To identify which Mac model you have, click on the Apple logo in the top-left corner of the screen and then select "About This Mac" in the menu. Apple has not expanded the program to any other MacBook models at this time.
Apple or an Apple Authorized Service Provider will replace the display on affected 13-inch MacBook Pro units, free of charge. To initiate the repair process, visit the Get Support page on Apple's website. If you believe your MacBook Pro was affected by this issue, and you paid to have your display repaired, you can contact Apple about a potential refund.
In 2019, repair website iFixit reported that the backlight issues are caused by a delicate flex cable that can wear out and break after repeated opening and closing of the display on affected 13-inch MacBook Pro models. Apple extended the length of the flex cable by 2mm in 2018 models, which seemingly fixed the issue.
Top Rated Comments
My brother had this specific issue with his MBP 2017 TB, and Apple wanted to charge him the display because it was damaged. They said he put something in the MacBook to cause this. Ridiculous. My brother kept that thing in his office.
I say this as a huge Apple fan.
The thing that they dont mention in this article or from apple is that apple doesnt "fix" this issue at all. All Apple does is replace the display with an identical one that will have the same issue in 3-4 years. Apple fixed it with a longer display flex cable in the 2018+ models but that longer display cable doesnt fit in the 2016 and 2017 MBPs so you get the same short one.
So effectively after this program ends in 5 years, if you have a 2016 model you are stuck with a failing display. smh
I'm pretty sure Apple knows this problem but they are ignoring it for unknown reason.
This is from a recent chat with Apple Support.
This is really frustrating to have a device that cost much having serous design flaws and Apple want us to pay for the repair. Such problems like:
- Stage Light / Flexgate
- Butterfly keyboard
- SSD problems
- And recently battery problems
People think Apple is somehow "rebellious" or different, but in fact it's sadly political inside where incompetent pets get promoted for years and degrade the company's entire product line. Jony Ive is one example. Randy Ubillos is another.