Email Aliases Not Functioning Properly in iOS 14 [Update: Possibly Fixed in iOS 14.2 Beta 2]

Email aliases in the Mail app don't appear to be functioning correctly in the iOS 14 update, according to multiple customer complaints on the MacRumors forums and the Apple Support Communities.

mailappalias
Affected customers have set up aliases in the Mail app for subscriptions, account signups, and more, as aliases are useful for concealing a primary email address and limiting unwanted messages. Those aliases are not working as intended as of the iOS 14 update, with the Mail app on iPhone and iPad ignoring the preferred alias that's selected when sending an email.

There appears to be no way for affected users to successfully control which alias is selected, leading to emails sent from unwanted addresses. A member of the Apple Support Communities describes the problem:

I have an IMAP account (not gmail) with a few aliases. I have been using this for YEARS and it's always worked fine. Today, I sent my first email from iOS 14 and it changed my from address after I sent the email. Note, the correct address was selected in Mail - it was changed during sending. I then sent some mails from other aliases, and those were also all wrong - never the right address.

I then double checked on my iPad, and the same thing occurs. For now, I have just removed all aliases.

Many of the complaints are from iCloud users who are using aliases with Apple's ‌iCloud‌ mail service, including those who have an older @mac.com or @me.com alias available to use with their @iCloud.com email addresses. Apple's Mail app appears to default to the @iCloud.com email address instead of the properly selected @mac.com that some users prefer. From the MacRumors forums:

One of the few who still uses @mac.com for the email address. After the upgrade I am noticing that the from address defaults to @icloud.com even though the settings still points to @mac.com address. Not sure if anyone here is noticing that.

The problem also affects email aliases associated with non-iCloud accounts, including those set up with Gmail accounts, so there appears to be an issue with all email accounts that have an associated alias that causes the Mail app to pick a random "From" address.

There seems to be no fix or workaround at this time aside from disabling aliases, and as pointed out on the MacRumors forums, the problem continues to persist in the iOS 14.2 update that's in beta testing. We expect iOS 14.2 to be in beta for at least another few weeks (likely until the ‌iPhone‌ 12 models launch) so there's time for Apple to add additional bug fixes.

Update: Early reports suggest that the second iOS 14.2 beta provided to developers on September 29 fixes the email alias bug.

Related Forum: iOS 14

Popular Stories

iOS 18 CarPlay Feature

iOS 18 Adds These 5 New Features to CarPlay

Thursday June 13, 2024 7:44 am PDT by
Apple did not mention CarPlay during its WWDC keynote this week, but iOS 18 includes a handful of new features for the in-car software. Overall, there is not a whole lot new for CarPlay on iOS 18, with changes seemingly limited to the Messages and Settings apps so far. Below, we recap everything new for CarPlay on iOS 18. New for CarPlay on iOS 18 1. Contact Photos in Messages App...
apple watch series 9 display

Kuo: Apple Watch Series 10 to Get Larger Screen and Thinner Design

Monday June 17, 2024 1:20 am PDT by
This year's Apple Watch Series 10 will be thinner and come in larger screen sizes than previous models, according to Apple analyst Ming-Chi Kuo. In his latest industry note -10-and-98075c44ce92">shared on Medium, Kuo said the screen size options on the next-generation Apple Watch will increase from 41mm to 45mm, and from 45mm to 49mm, while being encased in a thinner design. For reference,...
iPod Nano vs iPod Pro Ad Feature 1

Apple Developing Thinner MacBook Pro, Apple Watch, and iPhone

Monday June 17, 2024 2:22 am PDT by
Apple intends to slim down the MacBook Pro, Apple Watch, and iPhone, with the new ultra-thin M4 iPad Pro a sign of the company's new design trajectory, according to Bloomberg's Mark Gurman. When the M4 iPad Pro was unveiled last month, Apple touted it as the company's thinnest product ever, and even compared it to the 2012 iPod nano to emphasize its slim dimensions. Writing in the latest ...
iOS 18 Siri Integrated Feature

You Can Give Siri a New Name With iOS 18's Vocal Shortcuts

Friday June 14, 2024 4:33 pm PDT by
Apple in iOS 18 added a Vocal Shortcuts accessibility feature, and now that iOS 18 is available in a beta capacity, users have figured out that this option can be used to give Siri a new wake word. With Vocal Shortcuts, you can assign a custom phrase that Siri can understand to launch shortcuts and complete "complex tasks," and one of the shortcuts you can set up is an alternative for "Hey...
iOS 18 Wallet Feature

Here's What's New in Apple Wallet on iOS 18 for Event Tickets and More

Friday June 14, 2024 7:32 am PDT by
iOS 18 includes a handful of enhancements to the Wallet app on the iPhone, with new features for Apple Pay, Apple Cash, event tickets, and more. Below, we outline everything new for the Wallet app on iOS 18, based on information from Apple's press release and a WWDC 2024 coding session. Redesigned Event Tickets Event tickets have an all-new design in the Wallet app on iOS 18, complete...

Top Rated Comments

astrorider Avatar
49 months ago
Bugs like this are why Apple should allow downgrading major releases, at the very least for a month after release. I upgraded immediately to iOS 14 upon release and after a couple days noticed this problem sending emails from my Gmail and iCloud aliases. I only caught it when a work contact replied to my message, and I saw the wrong address in my quoted text of their reply! I use email heavily for work on the go so this would have been a major disruption, but thankfully I could downgrade before Apple stopped signing iOS 13. I'm lucky I caught it in time, but everyone should have the option to downgrade for longer than the current 1 week.
Score: 7 Votes (Like | Disagree)
btrach144 Avatar
49 months ago
Apple is getting sloppy as of late
Score: 3 Votes (Like | Disagree)
dontwalkhand Avatar
49 months ago
My @Mac no longer works. @me works and @icloud doesn’t. Lovely.
Score: 2 Votes (Like | Disagree)
TVreporter Avatar
49 months ago
Ah well the bugs continue... I'll stay on Mojave for another few months.

Apple has been so sloppy lately.
Score: 2 Votes (Like | Disagree)
jprmercado Avatar
49 months ago

Ah well the bugs continue... I'll stay on Mojave for another few months.

Apple has been so sloppy lately.
I don’t think macOS is affected. I sent an email from the Mail app on my MBP running the latest Catalina release. The correct alias registered as the sender when I checked my Gmail.
Score: 2 Votes (Like | Disagree)
bankshot Avatar
49 months ago
Appreciate the heads up. I use my own domain for email, giving me unlimited addresses, so I use several aliases to send from depending on my recipient. Thankfully I haven't sent any email from iOS since upgrading last week, and now I'll have to test.

It sounds like someone must have gone in and changed code handling mail sending, and simply grabbed the primary address instead of the selected alias. Probably didn't even realize that aliases were a thing (configuration is pretty buried in Settings), and clearly Apple didn't have a proper regression test case for this feature.

This is frustrating, as Mail is a core feature that needs to be 100% reliable, but it clearly isn't a priority for Apple. Past versions of iOS have always seemed to either break something or made it worse in some small way (refreshing IMAP accounts no longer happens automatically like it used to several versions ago). I don't mind a relative lack of snazzy new user interface features, but for goodness sake, don't go mucking around in the back end code and breaking things every revision!
Score: 2 Votes (Like | Disagree)