Sprint customers can use Apple Business Chat to message an agent, learn about Sprint plans, and more at any time of the day or night, according to the carrier. Customers can start, stop, and resume conversations at any time.
Apple Business Chat launched in iOS 11.3 in March 2018, enabling iPhone and iPad users to ask for information, schedule appointments, make purchases, and complete other customer service tasks directly in the Messages app.
Business Chats must be initiated on an iPhone or iPad, but they can be continued on any other iPhone, iPad, Mac, or Apple Watch signed into the same Apple ID. To use the feature with Sprint, visit the "Contact Us" page on Sprint.com, or search for a Sprint store using Siri, Safari, or Apple Maps, and tap the Messages icon.
Apple Business Chat uses features from the My Sprint Mobile app for easy account authentication and access, according to Sprint.
In related news, TD Ameritrade this week announced that individual investors can now instantly fund a brokerage account with Apple Pay through Apple Business Chat, an industry first. Dealerships that use the customer service platform Gubagoo can now use Apple Business Chat as well, it was announced.
Apple Business Chat is now available in Australia, Canada, France, Germany, Hong Kong, Italy, Singapore, Japan, Switzerland, the United Kingdom, and the United States. The service has been adopted by over 30 companies, such as The Home Depot, Lowe's, Hilton, Wells Fargo, DISH Network, and Burberry.