Spotify's Fewer U.S. Premium Members and Higher Churn Rate Attributable to Competition From Apple Music and Others
Jul 23, 2018 4:14 pm PDT by Juli Clover
Consumer Intelligence Research Partners this afternoon shared analysis comparing data collected from Spotify subscribers in the United States and Spotify subscribers globally, finding some notable differences in habits between the two.

Spotify has a lower percentage of Spotify Premium subscribers in the United States compared to the global share, according to CIRP, which CIRP attributes to the competitive U.S. market that offers many different services from Apple, Google, Amazon, and others.


In the United States, 35 percent of Spotify users have signed up for a premium subscription, while the other 65 percent listen to the company's free tier or were previously Spotify Premium subscribers.

Of premium subscribers in the U.S., 55 percent have individual accounts, 24 percent use a family plan, 12 percent have student subscriptions, and 9 percent have a subscription that combines access to Spotify Premium and Hulu.

"In our first survey of Spotify users, we can see differences between the US and the rest of the world," said Josh Lowitz, Partner and Co-Founder of CIRP. "In the US, a somewhat lower percentage of listeners have Spotify Premium compared to the global share.


The US is a competitive market, with a number of options for both free and paid streaming music. And, among these Premium subscribers, over half have the standard Individual membership, while one-quarter have the broader Family Plan, which offers multiple individual accounts for a single higher monthly fee. A significant percentage of Spotify customers have chosen these alternative subscription options."
During the second quarter of 2018, which is when the data was collected, 11 percent of ad-supported Spotify listeners started a trial Premium subscription, while 74 percent of subscribers continued with a paid Premium subscription when a trial ended.

16 percent of Premium subscribers ended a subscription and reverted to the free listening tier or stopped using Spotify all together, a churn rate that CIRP says is higher than Spotify's global churn rate.
"Spotify's financial success depends on creating a robust funnel of users, converting casual listeners that download the app to long-term paid Premium subscribers," said Mike Levin, Partner and Co-Founder of CIRP. "Spotify encourages free Ad-Supported listeners to begin a free or nearly-free trial of a Premium subscription, typically of seven or thirty days. It then seeks to convert that trial to some form of paid Premium, with users paying for the service monthly. The monthly payment plan does allow Premium subscribers to cancel at any time, a situation that Spotify calls 'churn'.

We estimate a US churn rate of 16% for the quarter, higher than what Spotify suggests is the global rate. Again, we attribute this to a competitive US market, with many choices for paid and free streaming music services."
While Spotify and Apple Music both operate in multiple countries around the world, Apple Music has been gaining popularity rapidly in the United States since its 2015 launch.

In early July, an anonymous source from a major U.S.-based distributor told Digital Music News that Apple Music has surpassed Spotify's subscriber count in the United States, something The Wall Street Journal accurately predicted would happen this summer given the subscriber growth rates of the two companies.

Both Apple Music and Spotify are said to have more than 20 million subscribers in the United States, with Apple "a hair ahead" of Spotify. Spotify and Apple Music do not break down their subscriber counts by country, so there's no official confirmation.

Spotify in May announced that it has a total of 75 million paid subscribers worldwide, and Apple during the same month said that it has 50 million paid subscribers and free trial users around the globe. Spotify's total user base continues to be much larger -- 170 million active users - due to the free ad-supported tier that Spotify offers.

Customers in the United States have a lot of choice when it comes to streaming music services. Along with Apple Music and Spotify, Pandora Radio, SoundCloud, Google Play Music, Amazon Music and others offer subscription options.

CIRP's Spotify data for its report was gathered from surveys of 500 U.S. participants who used Spotify from April to June 2018.


Top Rated Comments

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9 months ago
Spotify's app is much better than Apple Music.
It also has much better music suggestions and localised content.
Rating: 10 Votes
9 months ago

It will be a sad day when Apple puts Spotify out of business by their heavy handed tactics.


I dunno. Spotify might put themselves out of business by their own terrible business tactics.

Think about it. They got the first-mover advantage and they amassed tons of users. Seems great, right?

But as Spotify adds more users... they actually lose more money. So every new customer costs them money.

Oh I hear what you're saying. Apple is the first credible threat to Spotify.

But Spotify has been losing money long before Apple got onto the scene.
Rating: 9 Votes
9 months ago
Is anyone really surprised here? Apple pre-installs AM on every single device they sell, so naturally they will jump to the lead fairly quickly. I actually expect the number to grow when/if Apple joins their content services (specifically Texture offerings), although I know how much MacRumors readers will hate that idea. And, for ME, I am one of the ones who prefers AM over Spotify as I can integrate all of my stored music without worrying about porting them to Spotify and not finding suitable matches.

Flame me. I can take it! :)
Rating: 9 Votes
9 months ago
As much as I enjoy Apple Products and Apple Pay, I tried Apple Music and it didn't work for me. It's Spotify all the way for me.
Rating: 8 Votes
9 months ago
I really hope Spotify can stay competitive with Apple in the long run.

I just re-started a trial of Apple Music... I think it was even worse than when I first tried it out at launch.

Spotify all the way, and that's coming from an :apple: fanboy like myself.
Rating: 7 Votes
9 months ago

It will be a sad day when Apple puts Spotify out of business by their heavy handed tactics.

Blame Spotify for not having a sustainable business model to begin with if that ever happens.
Rating: 5 Votes
9 months ago

Spotify's app is much better than Apple Music.
It also has much better music suggestions and localised content.


I disagree pretty strongly with this, at least when it comes to desktop apps. iTunes handles locally-stored music collections much better than Spotify does, and it merges one's streaming and local libraries seamlessly. iTunes/Apple Music is also much better for large collections, as there is no cap on the number of songs that can be added to a user's library---something that can be a real show-stopper for someone who listens to a lot of artists and wants to be able to save all of the albums, EP's, etc. for those artists to their collection.

In terms of suggestions, I find both services pretty much of a muchness, in that neither of them really seem able to gauge a user's musical tastes with a fine degree of precision. They might figure out that you're into heavy metal, classical, and electronic music, but they won't go that step further and figure out that the only type of heavy metal you're into is atmospheric black metal, or that prefer baroque to renaissance composers and so on. That being said, I find that within the broad genres that Apple Music does deal with, the curated playlists are much better than the Spotify's haphazard assortments. For instance, Apple Music will put out lists like 'Sunn 0))) Family Tree' where they feature works from the side-projects of Sunn 0)))'s various members, or 'Classicaltronics' where they focus on pieces that classical composers have written for digital/electronic instruments and so on. I find that I end up discovering a lot of new artists and albums this way, even when my 'For You' page delivers 90% of the same off-target recommendations each day.

And all of the above isn't even touching on all the other features that iTunes comes packed with. Spotify has only just recently started to feature podcasts, and it's still a long way behind iTunes in that department, and music videos are completely absent (or at least were absent the last time I used Spotify a few months ago). Which isn't to say that Spotify isn't awesome---it is---and I'd definitely put it ahead of Soundcloud and Google Whatever/YouTube, but I think that it's clearly outclassed by Apple Music in a number of respects.
Rating: 3 Votes
9 months ago

I am on a trial (3 month for 99 cents each) and I am not going to continue after the trial. Spotify always seems to add music to soundtracks based on what they think I want to hear. They have guessed wrong. I don't have any interest in having rap music with profanity added to my Ant Wan and The Wasp Soundtrack. I understand this on the free tier, but if I am paying, I DON'T want any songs other than what is on the album.


You must be using it wrong
Rating: 3 Votes
9 months ago
Customer turnover related to competition! Shocking truism. :rolleyes:
Rating: 2 Votes
9 months ago
I am on a trial (3 month for 99 cents each) and I am not going to continue after the trial. Spotify always seems to add music to soundtracks based on what they think I want to hear. They have guessed wrong. I don't have any interest in having rap music with profanity added to my Ant Wan and The Wasp Soundtrack. I understand this on the free tier, but if I am paying, I DON'T want any songs other than what is on the album.
Rating: 2 Votes

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