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Apple is 'Looking Into' Limited Reports of Incoming Call Delays on iPhone X
The Financial Times today highlighted a limited number of reports from users experiencing delays with incoming phone calls on the iPhone X. Apple later confirmed to MacRumors that it is "looking into these reports."
The report, which links to a few discussions on the Apple Support Communities, notes that hundreds of customers have complained that the iPhone X's display experiences delays in turning on for up to 10 seconds during incoming phone calls, preventing these users from tapping the Accept or Decline buttons.
Indian blog PiunikaWeb rounded up similar complaints on the Apple Support Communities in January, but it appears affected iPhone X owners have been experiencing this issue since shortly after the device launched in November.
Based on what we've read, it appears that affected iPhone X units begin ringing when they receive a phone call, but the display does not turn on to show the caller ID or Accept and Decline buttons for a brief period—sometimes even longer than 10 seconds—which typically results in the call being missed.
The issue doesn't appear to be fixed in the latest iOS 11.2.5 software update, and based on the complaints, it would appear that all versions back to at least iOS 11.2 are affected. Earlier versions of iOS 11 could be affected too.
MacRumors hasn't been able to reproduce this issue, and we've seen only a handful of comments on our discussion forums related to the matter, but we did find a dozen more complaints from users across Twitter and Reddit.
Apple is likely collecting data from affected customers so that its engineers can investigate the matter, as it routinely does with any potential hardware or software issues, so contact Apple Support if you are affected. The issue likely can and will be addressed in a future software update.
Apple has dealt with a number of iPhone X hardware and software issues in recent months, some more widespread than others, including a defect causing green lines to appear on some displays, temporary unresponsiveness in cold temperatures, and the rear-facing camera failing to autofocus.
Last week, reports broke that Apple has decided to delay some new features planned for iOS 12 until next year so that it can double down on the performance and quality of the iPhone and iPad operating system in the near term.
The report, which links to a few discussions on the Apple Support Communities, notes that hundreds of customers have complained that the iPhone X's display experiences delays in turning on for up to 10 seconds during incoming phone calls, preventing these users from tapping the Accept or Decline buttons.
Indian blog PiunikaWeb rounded up similar complaints on the Apple Support Communities in January, but it appears affected iPhone X owners have been experiencing this issue since shortly after the device launched in November.
Based on what we've read, it appears that affected iPhone X units begin ringing when they receive a phone call, but the display does not turn on to show the caller ID or Accept and Decline buttons for a brief period—sometimes even longer than 10 seconds—which typically results in the call being missed.
The issue doesn't appear to be fixed in the latest iOS 11.2.5 software update, and based on the complaints, it would appear that all versions back to at least iOS 11.2 are affected. Earlier versions of iOS 11 could be affected too.
MacRumors hasn't been able to reproduce this issue, and we've seen only a handful of comments on our discussion forums related to the matter, but we did find a dozen more complaints from users across Twitter and Reddit.
Apple is likely collecting data from affected customers so that its engineers can investigate the matter, as it routinely does with any potential hardware or software issues, so contact Apple Support if you are affected. The issue likely can and will be addressed in a future software update.
Apple has dealt with a number of iPhone X hardware and software issues in recent months, some more widespread than others, including a defect causing green lines to appear on some displays, temporary unresponsiveness in cold temperatures, and the rear-facing camera failing to autofocus.
Last week, reports broke that Apple has decided to delay some new features planned for iOS 12 until next year so that it can double down on the performance and quality of the iPhone and iPad operating system in the near term.
[ 127 comments ]
Top Rated Comments
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21 months ago
I've had similar experiences on iPhones for years now. Call comes in, but the touch controls completely freeze up - I can't hit accept, decline or anything until the caller goes to voicemail or hangs up. Then the phone returns to being normal.
21 months ago
Never experiencing this type of problem. Apple does need to investigate whether this issue is legitimate or just fake news trying to bringing iPhone X down as a lot of envy and hatred blasting to the best iPhone in the iPhone history.
That's great that you think iPhone X is the best iPhone in history, but what does that have to do with this possibly being a legitimate glitch affecting the X? Clearly it's affecting some users, but that's not necessarily the goal to bring down the iPhone X. It's just a reported problem on a tech site to see if others are experiencing the same issue or not.
By The way, the iPhone X suffered from other reported problems as well, but it doesn't mean anybody Is trying "Blast hate" on the iPhone X, that's just the nature of tech when it's reported to see what others are experiencing similar issues and how will Apple respond.
21 months ago
Apple, you have heard of quality control, haven't you?
In all seriousness, iOS 12 can't come soon enough (assuming this is a software issue).
In all seriousness, iOS 12 can't come soon enough (assuming this is a software issue).
21 months ago
What if MacRumors really did call you? :eek:
I declined the call so I can watch the Super Bowl. ;)
21 months ago
Never experiencing this type of problem. Apple does need to investigate whether this issue is legitimate or just fake news trying to bringing iPhone X down as a lot of envy and hatred blasting to the best iPhone in the iPhone history.
Given Apple software impeccable reputation (especially lately) definitely a fake news.
21 months ago
Never experiencing this type of problem. Apple does need to investigate whether this issue is legitimate or just fake news trying to bringing iPhone X down as a lot of envy and hatred blasting to the best iPhone in the iPhone history.
Giant eye roll. Surely you haven’t missed the insane amount of bug fixes they had to do to iOS 11
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