Several iPhone X Owners Encountering Green Line on Display Due to Potential Hardware Defect

A limited but increasing number of iPhone X owners have encountered a green line appearing on the smartphone's display.

iphone x green line

Photo via Twitter user mix0mat0sis‏

At least 25 customers have shared photos of the potential hardware defect across the Apple Support Communities, Twitter, Facebook, Reddit, and the MacRumors forums since the iPhone X launched a week ago. Of course, in a production run of millions of iPhone X units, it is a small percentage of devices affected so far.

"So I was playing with my new phone and all of a sudden, this happened," said one MacRumors forum member with the alias tmiles81. "It's a really bright line going down the entire right side of the phone."

iphone x green lines

Photos via Twitter users MACinCLE and Nate Heagy

The green line wasn't visible on any of the affected iPhone X units when they were first taken out of the box, but rather developed spontaneously after some period of usage in normal conditions. The devices involved also don't appear to have been dropped or damaged in any way.

"Day one and a bright green line has appeared down the right side of the iPhone X," said Apple Support Communities user benvolio1979.

Many of the user reports claim that restarting or even fully restoring the device doesn't remove the green line, which typically runs vertically along the right or left side of the display, but can show up elsewhere on the screen.

iphone x green line duo

Photos via MacRumors forum member irusli9‏

The issue doesn't appear to be limited to specific iPhone X models or locations. We've seen reports from owners of both 64GB and 256GB configurations in Silver or Space Gray in the United States, Canada, Poland, and Australia at a minimum. If you are affected, share a photo in the comments section below.

MacRumors hasn't been able to reproduce the issue. Apple declined to comment in an emailed response from a spokesperson.

Apple has been replacing affected iPhone X units free of charge, according to customers who contacted the company. Apple also appears to be collecting data from the incidents so that its engineers can investigate the matter, as it routinely does with any potential hardware or software issues.

iphone x green line side

Photo via Apple Support Communities user tomek80

The green line could be an isolated defect with the iPhone X's OLED display. Samsung's Galaxy S7 also uses OLED and suffered from a similar issue last year in which a pink line appeared on some displays. Samsung acknowledged the issue as hardware failure and worked to replace affected devices.

If you experience this problem, we recommend booking a Genius Bar appointment or contacting Apple's support team via phone, email, or online chat. Apple is generally helpful in these situations.

Update: TechCrunch notes that the iPhone X display has a new diamond subpixel pattern and, as such, all green sub-pixels appear in lines. The report speculates that there could be an electrical fault in some of the devices that is causing voltage to flow to all of the green sub-pixels.

iphone x diamond subpixels

iPhone X display's diamond subpixel pattern (DisplayMate via TechCrunch)

Related Forum: iPhone

Top Rated Comments

japanime Avatar
66 months ago
Pair that green line with the red dot on the digital crown of your Apple Watch, and you've got yourself a nifty Christmas display. :D
Score: 100 Votes (Like | Disagree)
jonnysods Avatar
66 months ago
I'd just like to thank all you beta testers out there ;)
Score: 52 Votes (Like | Disagree)
Sangoma Avatar
66 months ago
Owners should embrace the green line. Just like the notch.
Score: 47 Votes (Like | Disagree)
rishic89 Avatar
66 months ago
Interesting. Luckily Apples customer service is excellent! I wouldn't mind having a green line on my X in about 8 months so I can get a brand new device
Score: 44 Votes (Like | Disagree)
Jsameds Avatar
66 months ago
"Hardware defect"

So this is Samsung's fault, right? ;) :D
Score: 38 Votes (Like | Disagree)
kalanni Avatar
66 months ago
Well at least Apple is one of the best in the business for customer service
Score: 28 Votes (Like | Disagree)

Popular Stories

iphone 14 pro hands snowflakes 1

Best Cyber Monday iPhone Deals Available Today

Wednesday November 23, 2022 1:55 pm PST by
Cellular carriers have always offered big savings on the newest iPhone models during the holidays, and Cyber Monday is no different. We're tracking notable offers on the iPhone 14 and iPhone 14 Pro devices from AT&T, Verizon, and T-Mobile. For even more savings, keep an eye on older models like the iPhone 13. Note: MacRumors is an affiliate partner with some of these vendors. When you click a...
General Black Friday Deals 2022 Green

All the Apple Black Friday Deals You Can Still Get

Friday November 25, 2022 4:40 am PST by
Although Black Friday is now technically over, many Apple products are still seeing major discounts through the weekend as we head into Cyber Monday. In this article, you'll find every Apple device with a notable Black Friday sale that's still available. We'll be updating as prices change and new deals arrive, so be sure to keep an eye out if you don't see the sale you're looking for yet. Note:...
ipad holiday bulbs

Best Cyber Monday iPad Deals Available Today

Thursday November 24, 2022 12:25 pm PST by
Cyber Monday deals have been in full swing since Black Friday deals ended, and we're seeing solid discounts on Apple devices. We're highlighting the best sales for all of Apple's product lines, and in this article you'll find the best Cyber Monday sales on iPad, iPad Pro, iPad Air, and iPad mini. Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and make ...
airpods pro 2

Apple Engineer Addresses Lack of Lossless Support on New AirPods Pro

Friday November 25, 2022 2:58 am PST by
An Apple engineer has addressed the lack of lossless audio support in the second-generation AirPods Pro in a new interview. Current Bluetooth technology in the AirPods lineup means that Apple's audio products do not support Apple Music Lossless audio. Apple has previously hinted that it may develop its own codec and connectivity standard that builds on AirPlay and supports higher quality...
mac imac snowflakes

Best Cyber Monday iMac and MacBook Deals Available Today

Thursday November 24, 2022 1:07 pm PST by
Our Cyber Monday coverage continues with the best deals you can find on MacBook Pro, MacBook Air, and iMac. As with all holiday deals, we aren't sure how long any of these will last, and prices are always fluctuating, so if you see something you want, be sure to buy it soon. Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and make a purchase, we may...
maxresdefault

Nothing Phone 1 Displays AirPods Battery Level After Latest OS Update

Friday November 25, 2022 3:33 am PST by
Nothing Phone 1 users today began receiving the Nothing OS 1.1.7 update, which adds support for displaying the battery percentage of connected AirPods, amongst other improvements and bug fixes. If you own a Nothing Phone 1, you can check for the OTA update by going to Settings -> System -> System updates. Bear in mind that as support for displaying AirPods battery level is still an...
apple watch gold ornaments

Best Cyber Monday Apple Watch Deals Available Today

Wednesday November 23, 2022 9:31 am PST by
We're tracking all of the best Apple product discounts for Cyber Monday, and the Apple Watch always makes a great gift around the holiday season, so you're guaranteed to find solid discounts right now. In this article, you'll discover the best Cyber Monday sales on Apple Watch Series 8, Apple Watch SE, and Apple Watch Ultra. Note: MacRumors is an affiliate partner with some of these vendors....