Siri and Alexa Battling to Become Go-To Voice Assistants in Hotel Rooms

Apple's Siri and Amazon's Alexa are being put through their paces in a "tech incubator" hotel chain, in order to determine which voice assistant brings more to the table for guests wanting to order room service, control lights, change TV channels, adjust the temperature, and more (via Bloomberg). The main incubator for the test is happening in Aloft Hotels, which are owned by Marriott.

The Aloft Hotel in Boston is using Amazon Echo devices and a collection of iPhones and iPads to gather information on which voice assistant will ultimately best serve guests in the long run. Marriott hasn't divulged information on who might be the winner as of yet, but the company did say that it expects to decide if it will expand the test to more chains besides Aloft Hotels "as early as mid-year."

siri alexa fight

Marriott expects to decide whether to adopt the technology for one or more of its chains as early as mid-year, potentially boosting sales for the device of choice. More important, it will increase the winning company’s exposure in the market for voice-activated devices, which are gaining more mainstream traction.

“Those two players are in the game right now,” said Toni Stoeckl, who oversees the Aloft, Element, AC and Moxy chains as global brand leader for lifestyle brands at Marriott. There are almost 130 Aloft hotels in the U.S., and more than 100 additional ones planned.

Carolina Milanesi, a market analyst with Creative Strategies, compared the introduction of voice assistants into hotel rooms to when the hospitality industry began putting iPhone docking stations into rooms so guests could easily charge their phone and listen to their own music. Still, personalization with the voice assistants remains a key question for the new tests. As of now it's unclear whether guests will be able to somehow access their own accounts to use Alexa and Siri, or be treated with a "standard set of skills relevant to a hotel stay," concerning news reports, weather forecasts, and other default commands that might be easier for guests unfamiliar with voice assistant technology.

In regards to the overall voice assistant battle over hotel rooms, Alexa currently appears to be winning. Amazon's assistant and its connected speaker system Echo are now helping out guests in hotels like the JW Marriott San Antonio Hill Country Resort & Spa, with Alexa devices installed in 10 of 1,002 rooms and plans to add around 100 more as early as next month. On an even bigger scale, the Wynn Resort in Las Vegas plans to equip all 4,748 rooms with an Echo speaker by this summer.

Although most users agree Siri is inferior to other assistants from Amazon, Google, and Microsoft, Apple isn't out of the running yet in the battle to win hotel rooms, and Siri's advantageous support of multiple languages could give it a leg up over its competition with international travelers. According to Toni Stoeckl, Marriott's global brand leader, the company is searching for which voice assistant can become the "ideal solution" and ultimately turn into "a global platform" with Siri or Alexa installed at multiple of its locations around the world. Stoeckl said that the company should have an indicator of where it's headed by the end of 2017, so "the race is still on."

Marriott’s Stoeckl said his company is “looking for the ideal solution to make this a global platform.” Aloft hotels act as a “tech incubator” for new concepts, and a successful test may determine whether digital assistants -- and which ones -- are installed at other Marriott chains, he said.

Of course that means that neither assistant could win, but the company said it will continue to test both out in its Aloft Hotels, and even plans to add more "concierge-like" services in the future, which hint that more personalized experiences are likely to be introduced. These include the ability to connect with a guest's personal smartphone to fuel actions like setting an automatic wake-up temperature or creating an activation time to open the room's drapes.

Voice assistants continue to be a dominant factor in the smartphone and tablet market, and thanks to devices like the Echo speaker, they're expanding into unique product categories as well. Reports have been scarce lately, but last year Apple was said to be "pressing ahead" into prototype testing for its own standalone Siri speaker. The Cupertino company is also believed to be working on "enhanced Siri" capabilities that should beef up the assistant's presence on iOS devices, likely to begin with this year's "iPhone 8."

Top Rated Comments

Chupa Chupa Avatar
77 months ago
Hotel Customer: Hey Siri, turn off the lights.

Siri: OK. Friday Night Lights, Season 1 is ready to watch and $89 was billed to your room.
Score: 40 Votes (Like | Disagree)
J.Dillinger Avatar
77 months ago
Siri isn't battling anything. Getting pummeled is more like it.
Score: 34 Votes (Like | Disagree)
erinsarah Avatar
77 months ago
1. Arrive at hotel and check in.
2. Unpack and hang clothing
3. Unplug listening devices
4. Make crappy coffee in that poor man's excuse for a Keurig.
Score: 28 Votes (Like | Disagree)
mattopotamus Avatar
77 months ago
I am sorry Apple, Amazon's voice assistant is really that much better and integrates with nearly every smart product on the market.
Score: 26 Votes (Like | Disagree)
ZacNicholson Avatar
77 months ago
I dont want the CIA/NSA listening to what im doing in those hotel rooms.. Unplug
Score: 21 Votes (Like | Disagree)
Heisenberg888 Avatar
77 months ago
Let's face it: Siri sucks!!!
Score: 17 Votes (Like | Disagree)

Popular Stories

Multi Display CarPlay 1

Apple Launching All-New CarPlay Experience Later This Year With These 5 Features

Sunday January 29, 2023 10:15 am PST by
In June 2022, Apple previewed the next generation of CarPlay, promising deeper integration with vehicle functions like A/C and FM radio, support for multiple displays across the dashboard, personalization options, and more. Apple says the first vehicles with support for the next-generation CarPlay experience will be announced in late 2023, with committed automakers including Acura, Audi,...
iphone 15 pro wifi 6e

Internal Apple Document From Leaker 'Unknownz21' Confirms Wi-Fi 6E Will Be Limited to iPhone 15 Pro Models

Friday January 27, 2023 10:01 am PST by
Multiple rumors have suggested that the next-generation iPhone 15 models will adopt the Wi-Fi 6E standard that Apple has already introduced in the iPad Pro and MacBook Pro, and now a leaked document appears to confirm Apple's plans. Sourced from researcher and Apple leaker Unknownz21 (@URedditor), the document features diagrams of the iPhone 15's antenna architecture. D8x refers to the...
iPhone 14 Pro Purple Side Perspective Feature Purple

iPhone 15 Pro Rumored to Have These 8 Features

Friday January 27, 2023 2:11 pm PST by
Apple's next-generation iPhone 15 Pro and iPhone 15 Pro Max are expected to be announced in September as usual. Already, rumors suggest the devices will have at least eight exclusive features not available on the standard iPhone 15 and iPhone 15 Plus. An overview of the eight features rumored to be exclusive to iPhone 15 Pro models:A17 chip: iPhone 15 Pro models will be equipped with an A17...
top stories 28jan2023

Top Stories: iOS 16.3 Released, iPhone 15 Pro Rumors, macOS Tips and Tricks, and More

Saturday January 28, 2023 6:00 am PST by
Following last week's hardware announcements, this week saw the actual release of several of the new products as well as operating system updates bringing new features and bug fixes across Apple's platforms. This week also saw some fresh rumors about the iPhone 15 lineup and Apple's upcoming AR/VR headset, while we shared some tips to help you get the most of your macOS experience, so read...
Foldable iPhone 2023 Feature Blue

Kuo: Apple to Release Foldable iPad With Carbon Fiber Kickstand in 2024

Monday January 30, 2023 12:55 am PST by
Apple will launch a foldable iPad with a carbon fiber kickstand sometime next year, according to analyst Ming-Chi Kuo. In a series of tweets, Kuo said he expects an "all-new design foldable iPad" to be the next big product launch in the iPad lineup, with no other major iPad releases in the next nine to 12 months. The analyst said he was "positive" that the foldable device would arrive in...
Hero0013

Best Apple Deals of the Week: 2021 MacBook Pro Gets Massive $500 Markdowns as Samsung Discounts TVs and Memory Accessories

Friday January 27, 2023 11:07 am PST by
As we near the end of January, this week we saw a collection of deals on Apple's iPad Pro, iMac, and the 2021 MacBook Pro. Additionally, we're tracking new sales on TVs and memory accessories from Samsung. Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and make a purchase, we may receive a small payment, which helps us keep the site running. Samsung...