AirPods Reset Fixes Charging Case Battery Issues for Some, but Issues Persist for Others

by

Although the AirPods have been well-received by a majority of users after the holidays, the largest issue persisting online centers around troublesome battery drain issues with the headphones' bundled-in Charging Case. MacRumors reported last week about an initial hubbub of concern coming from AirPods wearers and the Charging Case not living up to Apple's 24 hours of standby life. This week more stories have come out about potential fixes for the issue, as well as reports of some users deciding to return or exchange their AirPods because of the Charging Case problem.

airpods-2
Towards the end of last week, one Redditor posted a fix for the AirPods Charging Case battery drain issue, and a few MacRumors forum members corroborated that resetting the AirPods completely and syncing them back up to each iOS device helped return their Charging Case to normal battery life. Unfortunately, the fix isn't universal, and a large portion of affected users still see large percentage drops in the Charging Case on an hourly and daily basis, even after resetting.

The fact that a software reset works for some users has lead to hope that Apple may address the battery drainage issue in the form of a firmware update for the AirPods sometime in the future, but the company hasn't commented on the problem or mentioned whether or not AirPods will be updated through iOS at all. Apple has quietly updated some of its iOS-connected accessories in the past, including the Apple Pencil through iOS 10.1, which users noted as bringing more fluid and responsive drawing tools to the Pencil.

mitchels-airpods-1
Without the confirmation of a possible software fix, however, there remains the option of exchanging the AirPods at an Apple retail store for another pair, which of course depends on the device's very low stock being available at your local store. In a post on the MacRumors forums, Lihp8270 described their experience with contacting Apple Support about the issue, and having to either return the AirPods and wait six weeks for a replacement, or keep in constant contact with a local Apple retail store and be in line first thing for an exchange.

I did call them. Their solution was to mail it to them, and wait 6 weeks for a replacement. Or I could phone the store myself every day and check to see if they had any new stock in to exchange it, as they couldn't take my details and let me know when an exchange set was available.

My first support chat with the 1st set went to a Senior Advisor, they booked me a Genius Bar appointment. Even though I was talking with the US people from the UK. Exceptionally helpful. But I was passing an Apple store, and since only a few days old. I popped in to see if they had any replacements in stock that I could just switch out rather than waiting another week. They did not, but forwarded me to AppleCare. AppleCare wanted me to mail them their device, and wait 6 weeks with no device, and no money. So I said I'd rather keep hold of them (as they work beyond needing daily charging) until an exchange set was available, or just refund for cash and I'll order more.

So I went back to the store. Asked if they are able to take my details and set any aside and I will exchange my faulty set when they come in. They said no, I'd have to call the store everyday, and ask about stock. Then when they had some, to get in ASAP and swap them before a customer purchased them. No solution they offered was convenient. So I had them refunded.

The same user goes on to describe purchasing a second pair of AirPods, which also began exhibiting the battery drain issues with the Charging Case. Similar stories are growing more common online, as users begin to chart out exactly how much battery the Charging Case is losing in an attempt to see if they can discover a solution. On the bright side, in nearly every case the AirPods themselves have a solid and reliable battery life.

Related Roundup: AirPods
Buyer's Guide: AirPods (Caution)

Top Rated Comments

Deflorator Avatar
53 months ago
Just remove the battery percentage indicator. See? Problem solved!
Score: 20 Votes (Like | Disagree)
uknowimright Avatar
53 months ago

These are amongst the first few posts of this thread.

Let's assume someone is a real person, who uses Apple products and goes to the Comedy Store for humor and comes here for real information that is also helpful. With is in mind, let's look at these few posts.



So what? Who cares? What will you do with this information? And it really isn't helping me in any way, shape, or form.



Now here's a suggestion that really irritates me when I come here for help and useful information.



Another anecdote that is off topic and completely useless.



Terrific. How unfortunate for you. Not helpful at all. But I would suggest some cosmetic ear surgery for you that will take care of the problems. Vulcan ears don't have this issue. Just ask Spock.


So, coming here for useful information is clearly a waste of time. And the vast majority of the those "humorous" posts just aren't funny.

Think we can all tell what the L is for
Score: 6 Votes (Like | Disagree)
macduke Avatar
53 months ago

These are amongst the first few posts of this thread.

Let's assume someone is a real person, who uses Apple products and goes to the Comedy Store for humor and comes here for real information that is also helpful. With is in mind, let's look at these few posts.



So what? Who cares? What will you do with this information? And it really isn't helping me in any way, shape, or form.



Now here's a suggestion that really irritates me when I come here for help and useful information.



Another anecdote that is off topic and completely useless.



Terrific. How unfortunate for you. Not helpful at all. But I would suggest some cosmetic ear surgery for you that will take care of the problems. Vulcan ears don't have this issue. Just ask Spock.


So, coming here for useful information is clearly a waste of time. And the vast majority of the those "humorous" posts just aren't funny.

Then maybe go away forever?
Score: 6 Votes (Like | Disagree)
LordQ Avatar
53 months ago

Apple has quietly updated some of its iOS-connected accessories in the past, including the Apple Pencil through iOS 10.1 ('https://www.reddit.com/r/ipad/comments/59b59d/101_also_contained_firmware_update_for_apple/'), which users noted as bringing more fluid and responsive drawing tools to the Pencil.

So they might update the AirPods to add the option to skip a song with a double tap rather than invoke Siri?
Score: 5 Votes (Like | Disagree)
Larry The L Avatar
53 months ago
These are amongst the first few posts of this thread.

Let's assume someone is a real person, who uses Apple products and goes to the Comedy Store for humor and comes here for real information that is also helpful. With is in mind, let's look at these few posts.

It's only a matter of time until we discover the issue that led to Tim Cook delaying the release of these wireless earphones.

So what? Who cares? What will you do with this information? And it really isn't helping me in any way, shape, or form.

Just remove the battery percentage indicator. See? Problem solved!

Now here's a suggestion that really irritates me when I come here for help and useful information.

I would rather have this issue than what happend to my pair of AirPods. Right AirPod stoped working seconds after the unboxing. Replacement on way so let's hope I'll get more lucky this time

Another anecdote that is off topic and completely useless.

Mine are flawless except for the fact that they fall out of my ears every 30 minutes, even when I'm sitting still at my desk.

Terrific. How unfortunate for you. Not helpful at all. But I would suggest some cosmetic ear surgery for you that will take care of the problems. Vulcan ears don't have this issue. Just ask Spock.


So, coming here for useful information is clearly a waste of time. And the vast majority of the those "humorous" posts just aren't funny.
Score: 5 Votes (Like | Disagree)
Naraxus Avatar
53 months ago

Mate, you shouldn't waste your time. It is unfortunate but most information is vitriol towards Apple and Timmy. I say just read, get angry and laugh at the hate. Makes my morning turds much easier to exorcise.

Maybe it's vitriol towards the mediocre & substandard products that Apple has produced in the last few years from long-time Apple customers who remember that Apple used to mean quality & not just chasing numbers from a bean-counting CEO
Score: 4 Votes (Like | Disagree)

Top Stories

Flat MacBook Air Feature

Bloomberg: Apple Working on 'Thinner and Lighter' High-End MacBook Air With MagSafe, Could Launch in Second Half of 2021

Friday January 22, 2021 3:34 am PST by
Apple is working on a "thinner and lighter" version of the MacBook Air that the company plans to release during the second half of this year at the earliest or in 2022, according to a new report by well-connected Bloomberg journalist Mark Gurman. It will include Apple's MagSafe charging technology and a next-generation version of the company's in-house Mac processors. Apple has discussed...
Top Stories 44 Feature

Top Stories: 'Thinner and Lighter' MacBook Air, Smaller iPhone 13 Notch, iOS 14.4 Incoming

Saturday January 23, 2021 6:00 am PST by
We continued to hear a lot more about Apple's plans for its Mac lineup this week, including word of a high-end redesigned MacBook Air and the return of an SD card slot as part of the upcoming MacBook Pro redesign. It also sounds like Apple has been working on Face ID for Mac, but it won't be appearing in a redesigned iMac this year as originally planned. This week also saw rumors about the...
Apple VR Feature

Bloomberg: Apple's First AR/VR Headset 'Pricey, Niche Precursor' to More Ambitious AR Glasses and Could Launch Next Year

Thursday January 21, 2021 3:27 am PST by
Apple's first virtual reality headset will be a "pricey, niche precursor" to a more ambitious augmented reality product, according to a new report from Bloomberg's Mark Gurman. As a mostly virtual reality device, it will display an all-encompassing 3-D digital environment for gaming, watching video and communicating. AR functionality, the ability to overlay images and information over a view...
iOS 15 icon mock banner

iOS 15 Rumored to Drop Support for iPhone 6s and 2016 iPhone SE

Thursday January 21, 2021 11:58 am PST by
Apple's upcoming iOS 15 operating system, which we expect to see unveiled in June, is rumored to be dropping support for a few of Apple's older iPhones. According to French site iPhoneSoft, iOS 15 will not be able to be installed on the iPhone 6s, the iPhone 6s Plus, or the 2016 iPhone SE, all of which have an A9 chip. The iPhone 6s and 6s Plus were introduced in 2015 and are now more...
2021 mbp sd slot feature2

Bloomberg: Next MacBook Pro to Feature SD Card Reader

Friday January 22, 2021 7:50 am PST by
Last week, reputable analyst Ming-Chi Kuo outlined his expectations for new 14-inch and 16-inch MacBook Pro models later this year, including the return of the MagSafe charging connector, the removal of the Touch Bar, a new flat-edged design, and the return of more ports built into the notebooks for expanded connectivity. A concept of a modern MacBook Pro with an SD card reader Kuo did not...
iPhone 13 Notch Feature

iPhone 13 Rumored to Feature Smaller Notch, Pro Model Cameras to Use Larger Image Sensor

Thursday January 21, 2021 1:38 am PST by
Apple's iPhone 13 series will feature a redesigned Face ID system that will allow for a smaller notch at the top of the screen, according to a new report today. The rumor comes via hit-and-miss Taiwanese industry publication DigiTimes, whose supply chain sources also claim that the ultra wide-angle lens in Apple's next-generation iPhones is due for an upgrade. The next-generation iPhones'...
airpods galaxy buds comparison

Samsung Galaxy Buds Pro vs. Apple AirPods Pro

Friday January 22, 2021 2:34 pm PST by
Samsung in January unveiled new flagship Galaxy S21 smartphones and alongside the new phones, introduced the $200 Galaxy Buds Pro, which are priced at $199 and offer Active Noise Cancellation. Subscribe to the MacRumors YouTube channel for more videos. These new Galaxy Buds Pro are clearly designed to compete with Apple's AirPods Pro, so we thought we'd compare the two sets of earbuds in our...
maxresdefault

Video Demos macOS Catalina Running on iPad Pro via x86 Emulation

Thursday January 21, 2021 11:36 am PST by
A video demonstrating macOS Catalina running on a current 2020 iPad Pro has been shared on YouTube, giving us a look at an interesting hack that has a Mac OS up and working on one of Apple's iPads. There's limited information about how the process of getting macOS Catalina on an iPad Pro works, but it uses x86 emulation and was done through the UTM software that allows virtual machines to...
2019 mac pro side and front

Tim Cook Gifted Donald Trump 'First' 2019 Mac Pro

Wednesday January 20, 2021 5:45 pm PST by
Apple CEO Tim Cook gifted former United States President Donald Trump with the first 2019 Mac Pro that came off of the assembly line in Austin, Texas, according to a financial disclosure report that was released today (via The Verge). "Mac Pro Computer, the first created at the Flex Factory in Austin, Texas," reads the entry, which values the machine at $5,999, the base price for a Mac Pro....
iOS 14

Apple Seeds iOS 14.4 and iPadOS 14.4 Release Candidate to Developers and Public Beta Testers

Thursday January 21, 2021 10:14 am PST by
Apple today seeded the RC version of upcoming iOS 14.4 and iPadOS 14.4 updates to developers for testing purposes, with the new betas coming a week after Apple released the second betas. iOS 14.4 and iPadOS 14.4 can be downloaded through the Apple Developer Center or over the air after the proper profile has been installed on an iPhone or iPad. Paired with the HomePod 14.4 beta that is...