Samsung to Brick Unreturned Galaxy Note7 Devices With Software Update

Samsung today announced that an update to its now-infamous line of Galaxy Note7 smartphones will render the remaining devices within the United States useless, as a means to further ensure the safety of its customers who still own the malfunctioning smartphone.

Even though "more than 93 percent of all recalled Galaxy Note7 devices" have been returned, Samsung's December 19 update will ensure no more danger befalls one of its customers. The update will prevent the ability to charge the smartphone -- which led to fires this fall -- and in total "eliminate their ability to work as mobile devices."

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Consumer safety remains our highest priority and we’ve had overwhelming participation in the U.S. Note7 Refund and Exchange Program so far, with more than 93 percent of all recalled Galaxy Note7 devices returned. To further increase participation, a software update will be released starting on December 19th that will prevent U.S. Galaxy Note7 devices from charging and will eliminate their ability to work as mobile devices.
In today's press release the company also announced that it's expanded the recall of Galaxy Note7 smartphones, both original and troublesome replacement devices, thanks to cooperation with the U.S. Consumer Product Safety Commission, and carriers and retailers across the country. Consumers can still either replace their Note7 with another Samsung phone, or receive a refund.

Samsung officially recalled the Galaxy Note7 devices in early September after multiple accounts of users experiencing exploding batteries and fires originating from the smartphone. A month later it halted sales of the device worldwide, a move that was reported in October to cost the company around $2.3 billion.



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10 weeks ago
An upgrade that bricks your phone.

Samsung just cannot stop copying Apple.
Rating: 53 Votes
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10 weeks ago
The mother of all performance-improving software updates:

• Now may not kill you and/or burn your home to the ground.
Rating: 28 Votes
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10 weeks ago

Surely whoever has the phone should set it in Airplane mode and properly and safely package for storage, considering if 93% were already sent back, they're sure to be collectors items.


"safely package for storage?" I assume that involves an asbestos-lined coffin.
Rating: 15 Votes
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10 weeks ago
Such a masterpiece of a phone, if you ever tried it out actually. But Samsung had to rush it because of the iPhones. Unbelievably stupid of them. I hope they have learned their lesson.
Rating: 12 Votes
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10 weeks ago
Surely whoever has the phone should set it in Airplane mode and properly and safely package for storage, considering if 93% were already sent back, they're sure to be collectors items.
Rating: 10 Votes
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10 weeks ago

Such a masterpiece of a phone, if you ever tried it out actually. But Samsung had to rush it because of the iPhones. Unbelievably stupid of them. I hope they have learned their lesson.


Apparently, they haven’t learned their lesson. According to an article about Apple’s iPhone 8, Samsung is rushing (again) to be the first with a buttonless (home) phone. The next one will probably decapitate Users.
Rating: 9 Votes
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10 weeks ago

While I understand the need for safety, I am not sure this is legal.

The consumers did buy the device and chose not to take Samsung up on the offer for a refund or exchange, knowing the risks and restrictions the government has placed on the device.

Now Samsung is pushing out an update that will disable the phones that people paid legitimate money for and OWN, sorry, but manufactures don't get the right to decide to force the consumer to do anything.

Samsung has handled this whole mess so poorly from the very beginning that I can't see anyone justifying their behavior.


Normally I'd agree with you, but keep in mind this device has gone through a full recall via the CPSA. This is no longer a simple transaction between a company and a consumer. I'm not intimately familiar with what this authorizes the company to do, but it definitely changes the legal status of the devices are they are no longer legal for resale by ANYONE.
Rating: 7 Votes
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10 weeks ago
Ha ha ha... I'm 100% an Apple guy, but if I had one of these, and they sent out an update to brick it, I'd DEFINITELY be switching to another brand after this. Phones are way more than just a convenience anymore.... wow I'd be angry.
Rating: 5 Votes
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10 weeks ago
Execute code 66!
Rating: 4 Votes
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10 weeks ago
So I wonder if that Mashable editor will finally replace it.
Rating: 4 Votes
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