AirPort Routers Ranked Highest in Customer Satisfaction as Apple Halts Further Development

Apple ranks highest in customer satisfaction among wireless router manufacturers, according to a new study released by J.D. Power today.

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The accolade comes just nine days after a report said Apple has ceased development of its AirPort routers and reassigned engineers working on the products to other teams. Apple continues to sell the AirPort Express, AirPort Extreme, and AirPort Time Capsule, last released in 2013, but future updates appear unlikely.

Apple beat out all other wireless router vendors with a score of 876, based on a 1,000-point scale, followed by ASUS at 860, D-Link at 856, and TP-Link at 854. Apple was the only company to receive a 5-star Power Circle consumer rating, which places it "among the best" according to J.D. Power.

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The report, based on responses from 3,037 consumers, measured overall satisfaction across 10 factors, listed in order of importance: Wi-Fi range; reliability; speed of upload/download; restore connection easily; security capabilities; price; ease of use; variety of features; intuitive user interface; and customer service.

Top Rated Comments

(View all)
Avatar
51 months ago
"Product is too good. Remove it from the lineup."
Score: 190 Votes (Like | Disagree)
Avatar
51 months ago
Tim Cook should resign.
Score: 157 Votes (Like | Disagree)
Avatar
51 months ago
Jony probably couldn't find a way to make it thinner, so he just abandoned the project altogether. Also its lack emoji support really sealed the deal I'm sure.
Score: 104 Votes (Like | Disagree)
Avatar
51 months ago
This is sad, I really do like my Time Capsule.
Score: 91 Votes (Like | Disagree)
Avatar
51 months ago
Why Apple Why, why are you doing this to us, First you made us addicted to amazing products and now you stopped refreshing them. (Mac Pro, Imac , and now this )
Score: 81 Votes (Like | Disagree)
Avatar
51 months ago
But it doesn't run iOS, and is too big to be worn with a watchband so it isn't on Tim Cook's radar.
Score: 44 Votes (Like | Disagree)

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