AirPort Routers Ranked Highest in Customer Satisfaction as Apple Halts Further Development

Apple ranks highest in customer satisfaction among wireless router manufacturers, according to a new study released by J.D. Power today.

airport_roundup
The accolade comes just nine days after a report said Apple has ceased development of its AirPort routers and reassigned engineers working on the products to other teams. Apple continues to sell the AirPort Express, AirPort Extreme, and AirPort Time Capsule, last released in 2013, but future updates appear unlikely.

Apple beat out all other wireless router vendors with a score of 876, based on a 1,000-point scale, followed by ASUS at 860, D-Link at 856, and TP-Link at 854. Apple was the only company to receive a 5-star Power Circle consumer rating, which places it "among the best" according to J.D. Power.

airport-jd-power-routers
The report, based on responses from 3,037 consumers, measured overall satisfaction across 10 factors, listed in order of importance: Wi-Fi range; reliability; speed of upload/download; restore connection easily; security capabilities; price; ease of use; variety of features; intuitive user interface; and customer service.

Related Forum: Networking

Top Rated Comments

yaxomoxay Avatar
95 months ago
"Product is too good. Remove it from the lineup."
Score: 190 Votes (Like | Disagree)
DavidTheExpert Avatar
95 months ago
Tim Cook should resign.
Score: 157 Votes (Like | Disagree)
chrismail627 Avatar
95 months ago
Jony probably couldn't find a way to make it thinner, so he just abandoned the project altogether. Also its lack emoji support really sealed the deal I'm sure.
Score: 104 Votes (Like | Disagree)
HenryFSU Avatar
95 months ago
This is sad, I really do like my Time Capsule.
Score: 91 Votes (Like | Disagree)
imran5720 Avatar
95 months ago
Why Apple Why, why are you doing this to us, First you made us addicted to amazing products and now you stopped refreshing them. (Mac Pro, Imac , and now this )
Score: 81 Votes (Like | Disagree)
Lone Deranger Avatar
95 months ago
But it doesn't run iOS, and is too big to be worn with a watchband so it isn't on Tim Cook's radar.
Score: 44 Votes (Like | Disagree)

Popular Stories

iPhone 16 Camera Lozenge 2 Perspective Gray

Five Key Upgrades Coming to iPhone 16

Friday March 15, 2024 1:45 pm PDT by
The iPhone is Apple's top-selling product, and it gets an update every year. In 2024, we're expecting the iPhone 16 and iPhone 16 Pro lineup, with an arguably more interesting feature set than we got with the iPhone 15 and iPhone 15 Pro. Subscribe to the MacRumors YouTube channel for more videos. Capture Button All four iPhone 16 models are set to get a whole new button, which will be...
When To Expect New iPads Feature 1

Apple to Announce New iPads on March 26, Rumors Claim

Monday March 18, 2024 4:02 am PDT by
Apple is widely expected to release new iPad Air and OLED iPad Pro models in the next few weeks. According to new rumors coming out of Asia, the company will announce its new iPads on Tuesday, March 26. Chinese leaker Instant Digital on Weibo this morning 日发布%23">claimed that the date will see some sort of announcement from Apple related to new iPads, but stopped short of calling it an...
airpods 3 orange

Two New AirPods 4 Models Expected to Launch in September or October

Sunday March 17, 2024 7:56 am PDT by
Apple suppliers will begin production of two new fourth-generation AirPods models in May, according to Bloomberg's Mark Gurman. Based on this production timeframe, he expects the headphones to be released in September or October. Gurman expects both fourth-generation AirPods models to feature a new design with better fit, improved sound quality, and an updated charging case with a USB-C...
iphone se 4 modified flag edges

iPhone SE 4 Expected to Depreciate Heavily

Tuesday March 12, 2024 9:04 am PDT by
Resale value trends suggest the iPhone SE 4 may not hold its value as well as Apple's flagship models, according to SellCell. According to the report, Apple's iPhone SE models have historically depreciated much more rapidly than the company's more premium offerings. The third-generation iPhone SE, which launched in March 2022, experienced a significant drop in resale value, losing 42.6%...
iOS 17 Passkey With Apple ACCOUNT Feature

'Apple ID' Expected to Change to 'Apple Account' Starting With iOS 18

Sunday March 17, 2024 7:13 am PDT by
MacRumors was first to report that Apple was planning to rebrand "Apple ID" to "Apple Account" across its software platforms and websites like iCloud.com as early as this year, and now Bloomberg's Mark Gurman has corroborated this change. A mockup of the new Apple Account branding In his Power On newsletter today, Gurman said the new "Apple Account" branding will start to be used later this...
General iOS 17 Feature Orange Purple

iOS 17.4.1 Update for iPhone is Imminent

Monday March 18, 2024 5:27 am PDT by
iOS 17.4.1 and iPadOS 17.4.1 should be released within the next few days, with a build number of 21E235, according to a source with a proven track record. MacRumors previously reported that Apple was internally testing iOS 17.4.1. As a minor update for the iPhone, it will likely address software bugs and/or security vulnerabilities. It is unclear if the update will include any other changes. ...