J.D. Power

By MacRumors Staff

J.D. Power Articles

AirPort Routers Ranked Highest in Customer Satisfaction as Apple Halts Further Development

Wednesday November 30, 2016 6:08 am PST by
Apple ranks highest in customer satisfaction among wireless router manufacturers, according to a new study released by J.D. Power today. The accolade comes just nine days after a report said Apple has ceased development of its AirPort routers and reassigned engineers working on the products to other teams. Apple continues to sell the AirPort Express, AirPort Extreme, and AirPort Time Capsule,...

Apple Music Beats Spotify, Pandora, and Others in J.D. Power Customer Satisfaction Study

Wednesday September 28, 2016 9:58 am PDT by
Apple Music has been ranked the highest in overall customer satisfaction among seven streaming music brands that were compared in a new study by J.D. Power. Based on 4,482 individuals who have paid for a subscription music service in the last six months, J.D. Power's inaugural music study measured six key areas in each service: performance and reliability, ease of use, cost of service, content,...

Apple Watch Ranked Highest in Smartwatch Customer Satisfaction by J.D. Power

Tuesday July 12, 2016 7:08 am PDT by
Market research company J.D. Power has published the results of its 2016 Smartwatch Device Satisfaction Report, and Apple ranked highest among smartwatch manufacturers in customer satisfaction. Samsung finished in second place, although it was first in the related fitness band category. The report measured overall satisfaction among 2,696 customers who purchased a smartwatch within the past...

Apple's Lead in Tablet Market Share Shrinks as Consumer Satisfaction Slips Slightly

Thursday October 30, 2014 8:51 am PDT by
Apple continues to rank among the world's top tablet manufacturers both in customer satisfaction and shipments, according to reports released today by J.D Power and IDC, although the company is showing some signs of weakness as lower-cost competitors gain momentum and consumers look for more innovation in Apple's tablet lineup. Apple fell slightly behind Amazon in J.D. Power's semiannual customer ...

Apple Regains Lead in Latest J.D. Power Tablet Customer Satisfaction Survey

Wednesday May 7, 2014 9:48 am PDT by
Apple reclaimed its spot as the highest ranked tablet manufacturer in J.D. Power's latest U.S. tablet customer satisfaction study. Apple earned a 5-star rating and scored 830 on a 1,000 point scale, edging out Samsung, which scored a second place 822. The survey of 2,513 tablet owners found that Apple led its competitors in four of the five measured categories, including performance, ease of...