Apple Launches iSight Camera Replacement Program for iPhone 6 Plus

Friday August 21, 2015 3:44 pm PDT by Juli Clover

Apple today launched an iSight Camera replacement program for the iPhone 6 Plus, which will see the company replacing the camera module in a small percentage of iPhone 6 Plus devices that have a faulty rear-facing camera.

According to a new support page dedicated to the replacement program, some iPhone 6 Plus units that were sold between September of 2014 and January of 2015 could have a component that can fail and cause photos to look blurry.

iPhone 6 Plus units that are producing blurry photos and have an eligible serial number will get their cameras replaced from Apple at no charge. Replacement units can be obtained through Apple's online support team, an Apple retail store, or an Apple Authorized Service Provider.

iPhone 6 Plus users have been complaining of blurry photos since shortly after the device first launched in September of 2014. As outlined in various reports, the issue prevents the camera from focusing and could be related to the Optical Image Stabilization in the larger-screened device. The iPhone 6, which does not have Optical Image Stabilization, is not affected.

Example of blurry photo from faulty iPhone 6 Plus camera, from Apple's Support Forums

Apple recommends that affected users prepare for the replacement process by backing up their data to iTunes or iCloud. Apple also warns that iPhone 6 Plus units with damage like a cracked screen will need to have those issues solved before the camera can be replaced as the damage could impair the camera replacement process.

The iSight Camera Replacement Program will cover iPhone 6 Plus iSight cameras for three years after the first retail sale of the unit.

Top Rated Comments

rdlink

72 months ago

The 5 had the battery and the power button, 6 had the moving front cam, 6 plus iSight, when will this stop ?

When everyone (not just Apple) stops making electronics. It's a fact of life. You manufacture and sell tens or hundreds of millions of devices some of them are going to have issues. Sometimes it's a tiny number. Sometimes it's a batch run. It's a given. What is important is what companies do about it. By and large Apple does much, much better than any other electronics company when it comes to supporting their products. Whether it be on a one-by-one basis, or when a larger "recall" situation occurs.

If you want something that is not ever going to have any of the issues that sometimes come with electronics, go down to to the lumber store, pick out the cleanest, nicest 1x4 piece of lumber you can find, have them cut a 5 inch block of it off, sand off all of the splinters, and put it in your pocket. You will never have any screen issues, battery issues, camera issues, memory issues or overheating issues.

Score: 16 Votes (Like | Disagree)

billy the fish

72 months ago

My phone is eligible for this, but I don't have any problems with my camera and I don't want them to scratch or damage my phone while repairing it.

Thanks for sharing that piece of non news.

Score: 10 Votes (Like | Disagree)

Kevsta26

72 months ago

My phone is eligible for this, but I don't have any problems with my camera and I don't want them to scratch or damage my phone while repairing it.

Score: 9 Votes (Like | Disagree)

batting1000

72 months ago

Chances exist that you wil get a completely new iPhone instead of just new part

It's an iSight camera replacement program, not a device replacement program.

Score: 8 Votes (Like | Disagree)

Goldfrapp

72 months ago

Apple, stop using the word iSight already. What are you, eye & ear infirmary or something?

RIP:
iWeb
iSight
iSync
iDVD
iDisk
iWatch
...

Score: 7 Votes (Like | Disagree)

Sloppy.Joe

72 months ago

"iPhone 6 Plus units that were sold between September of 2014 and January of 2015"

In other words, early adopters. Should I wait for Feb 2016 for the iPhone 6S Plus?

Score: 7 Votes (Like | Disagree)

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