Apple Launches iSight Camera Replacement Program for iPhone 6 Plus

iphone6pluscameraApple today launched an iSight Camera replacement program for the iPhone 6 Plus, which will see the company replacing the camera module in a small percentage of iPhone 6 Plus devices that have a faulty rear-facing camera.

According to a new support page dedicated to the replacement program, some iPhone 6 Plus units that were sold between September of 2014 and January of 2015 could have a component that can fail and cause photos to look blurry.

iPhone 6 Plus units that are producing blurry photos and have an eligible serial number will get their cameras replaced from Apple at no charge. Replacement units can be obtained through Apple's online support team, an Apple retail store, or an Apple Authorized Service Provider.

iPhone 6 Plus users have been complaining of blurry photos since shortly after the device first launched in September of 2014. As outlined in various reports, the issue prevents the camera from focusing and could be related to the Optical Image Stabilization in the larger-screened device. The iPhone 6, which does not have Optical Image Stabilization, is not affected.

blurryiphone6plus

Example of blurry photo from faulty iPhone 6 Plus camera, from Apple's Support Forums

Apple recommends that affected users prepare for the replacement process by backing up their data to iTunes or iCloud. Apple also warns that iPhone 6 Plus units with damage like a cracked screen will need to have those issues solved before the camera can be replaced as the damage could impair the camera replacement process.

The iSight Camera Replacement Program will cover iPhone 6 Plus iSight cameras for three years after the first retail sale of the unit.

Top Rated Comments

rdlink Avatar
69 months ago

The 5 had the battery and the power button, 6 had the moving front cam, 6 plus iSight, when will this stop ?

When everyone (not just Apple) stops making electronics. It's a fact of life. You manufacture and sell tens or hundreds of millions of devices some of them are going to have issues. Sometimes it's a tiny number. Sometimes it's a batch run. It's a given. What is important is what companies do about it. By and large Apple does much, much better than any other electronics company when it comes to supporting their products. Whether it be on a one-by-one basis, or when a larger "recall" situation occurs.

If you want something that is not ever going to have any of the issues that sometimes come with electronics, go down to to the lumber store, pick out the cleanest, nicest 1x4 piece of lumber you can find, have them cut a 5 inch block of it off, sand off all of the splinters, and put it in your pocket. You will never have any screen issues, battery issues, camera issues, memory issues or overheating issues.
Score: 16 Votes (Like | Disagree)
billy the fish Avatar
69 months ago

My phone is eligible for this, but I don't have any problems with my camera and I don't want them to scratch or damage my phone while repairing it.

Thanks for sharing that piece of non news.
Score: 10 Votes (Like | Disagree)
Kevsta26 Avatar
69 months ago
My phone is eligible for this, but I don't have any problems with my camera and I don't want them to scratch or damage my phone while repairing it.
Score: 9 Votes (Like | Disagree)
batting1000 Avatar
69 months ago

Chances exist that you wil get a completely new iPhone instead of just new part

It's an iSight camera replacement program, not a device replacement program.
Score: 8 Votes (Like | Disagree)
Goldfrapp Avatar
69 months ago
Apple, stop using the word iSight already. What are you, eye & ear infirmary or something?

RIP:
iWeb
iSight
iSync
iDVD
iDisk
iWatch
...
Score: 7 Votes (Like | Disagree)
Sloppy.Joe Avatar
69 months ago
"iPhone 6 Plus units that were sold between September of 2014 and January of 2015"

In other words, early adopters. Should I wait for Feb 2016 for the iPhone 6S Plus?
Score: 7 Votes (Like | Disagree)

Top Stories

0 Deals Hero

Black Friday 2020: Best Apple Deals to Plan For

Saturday November 21, 2020 10:00 am PST by
In the lead-up to Black Friday next week, we've been putting a spotlight on the best deals coming from various retailers like Best Buy and Walmart. In an effort to further prepare our readers for the best Black Friday deals, we're breaking down what we think should be on your radar for Black Friday in 2020. Note: MacRumors is an affiliate partner with some of these vendors. When you click a...
m1 mac mini vignette

Apple Lists M1-Based Mac Mini Logic Boards With 10 Gigabit Ethernet in Internal Parts Ordering System

Friday November 20, 2020 9:32 am PST by
While the new Mac mini with the M1 chip is only available with Gigabit Ethernet, Apple has listed multiple M1-based Mac mini logic boards with 10 Gigabit Ethernet in an internal parts list for Apple Authorized Service Providers. For every Mac mini logic board with Gigabit Ethernet in the parts list, obtained by MacRumors, there is a corresponding logic board with 10 Gigabit Ethernet:...
new m1 chip

Craig Federighi: Native Windows on M1 Macs is 'Really up to Microsoft'

Friday November 20, 2020 11:57 am PST by
Following the release of the M1 Macs Apple executives have been doing interviews with a range of publications, and today, Ars Technica published another interview with software engineering chief Craig Federighi, hardware technologies lead Johny Srouji, and marketing VP Greg Joswiak. Much of the interview focuses on topics that the three have already covered in prior discussions, but there is ...
14

Apple Releases iOS 14.2.1 With Fix for Text Message Bug and iPhone 12 Mini Lock Screen Issues

Thursday November 19, 2020 10:16 am PST by
Apple today released iOS 14.2.1, a bug fix update that comes two weeks after the launch of iOS 14.2 and is available for Apple's new iPhone 12 models. The iOS 14.2.1 update can be downloaded for free and it is available on all eligible devices over-the-air in the Settings app. To access the new software, go to Settings > General > Software Update. According to Apple's release notes, iOS...
Walmart November Deals Hero

Black Friday Spotlight: Walmart Will Have AirPods Pro Down to Lowest Price of $169, and More Apple Deals

Thursday November 19, 2020 8:05 am PST by
We've been tracking early Black Friday deals in our dedicated Black Friday Roundup, and in an effort to prepare our readers for the big shopping event we're highlighting sales store-by-store in the lead-up to November 27. Note: MacRumors is an affiliate partner with Walmart. When you click a link and make a purchase, we may receive a small payment, which helps us keep the site running. Next ...
apple leather sleeve

Leather Sleeve for iPhone 12 Models Now Available From Apple

Friday November 20, 2020 12:16 pm PST by
Apple today began selling the Leather Sleeve for the new iPhone 12 models, with the accessory having first been announced alongside the updated iPhones in October. Priced at $129, the Leather Sleeve is not a case and is designed to be removed when the iPhone is in use. It features a cutout at the front that displays the time, and it comes with a matching leather strap. According to Apple, it ...
iOS14AntitrackFacebookSadfeature

Apple Confirms Commitment to App Tracking Transparency in Letter Condemning Facebook's Data Collection [Updated]

Thursday November 19, 2020 11:58 am PST by
Apple in iOS 14 is planning to introduce a new App Tracking Transparency feature that will let users know when companies want to track them across apps and website. Following outcry from developers like Facebook and ad networks unprepared for the change, Apple delayed the implementation of the anti-tracking functionality until early 2021. Eight civil society organizations recently sent a...
maxresdefault

CrossOver Allows x86 Windows Apps to Run on Apple M1 Macs

Wednesday November 18, 2020 6:07 pm PST by
Codeweavers posted a blog post and video tonight showing off CrossOver running on an Apple M1 MacBook Air. This video shows Team Fortress 2 running on a new M1 MacBook Air: CrossOver is software (based on Wine Project) that runs Microsoft Windows apps on the Mac by translating Windows APIs into their Mac equivalents. The Codeweavers team was able to run the current version of CrossOver on...
macbookpro13large

Apple Offers Instructions on What to Do if macOS Big Sur Causes Installation Errors on 2013 and 2014 MacBook Pro

Thursday November 19, 2020 6:12 pm PST by
Following the release of macOS Big Sur last week, a number of 2013 and 2014 MacBook Pro owners found that the update bricked their machines. Affected users saw their Macs get stuck displaying a black screen after attempting to install the new software. Apple has now addressed this issue in a new support document that provides instructions on what to do if macOS Big Sur can't be installed on...
128gb m1 macbook air education cropped

$799 M1 MacBook Air With 128GB Storage for Education Institutions Spotted Online

Friday November 20, 2020 5:15 am PST by
A new configuration of the M1 MacBook Air with 128GB of storage and a lower $799 price has today been spotted on Apple's U.S. Education Institution Hardware and Software Price List. The M1 MacBook Air is only available with 256GB, 512GB, 1TB, or 2TB of storage. There is currently no 128GB configuration on the Apple Store. However, Reddit user "u/dduci97" noticed that Apple has listed...