iOS 6 Users on Devices Able to Run iOS 7 Must Upgrade to Fix FaceTime

facetime_ios_iconApple today released a new support document, detailing the issue behind the recent problems some iOS 6 users have been experiencing with FaceTime. According to Apple, a bug resulting from an expired device certificate has rendered FaceTime unusable on older versions of iOS and the only solution to the problem is to update to the latest version of the operating system.

Devices capable of running iOS 7 must be upgraded to iOS 7.0.4 or later, while devices unable to run iOS 7, such as the fourth-generation iPod touch, must upgrade to iOS 6.1.6.

If you started to have issues making or receiving FaceTime calls after April 16, 2014, your device or your friend's device may have encountered a bug resulting from a device certificate that expired on that date. Updating both devices to the latest software will resolve this issue.

If you're using iOS 7.0.4 or later or iOS 6.1.6, this issue doesn't affect you.

If you're using these versions of OS X or FaceTime for Mac, this issue doesn't affect you:

- OS X Mavericks v10.9.2 or later
- OS X Mountain Lion v10.8 with the latest security updates
- OS X Lion v10.7 with the latest security updates
- FaceTime for Mac version 1.0.5 or later for Mac OS X v10.6

While FaceTime does work with iOS 6.1.6, that particular update is not available to recent devices that are able to run iOS 7, which means iOS 6 users with newer devices who wish to access FaceTime must upgrade to iOS 7.

There's a sizable contingent of iOS users who opted to stick with iOS 6 over iOS 7 due to the drastic visual changes introduced with the operating system update, so Apple's upgrade suggestion is likely to be unpopular with those users.

Apple's FaceTime issues first began on April 16, with many iOS 6 users reporting an inability to use the service. At that time, it was unclear whether Apple would implement a fix, but customer service representatives have been presenting iOS 7 updates as a solution since the problem was first uncovered, and it appears that Apple does not plan to offer another solution. The company did, however, release a FaceTime update for OS X users to fix the issue earlier this week.

Top Rated Comments

moeafg Avatar
110 months ago
Tim cook at WWDC: "We've had an 100% adoption rate of iOS 7" :rolleyes:
Score: 109 Votes (Like | Disagree)
576316 Avatar
110 months ago
Haha, good move to get those last stubborn people to update to iOS 7. Bravo Apple, I approve. ;)
Score: 63 Votes (Like | Disagree)
Nunyabinez Avatar
110 months ago
I must be naive. Why can't Apple just update the certificate?
Score: 62 Votes (Like | Disagree)
redscull Avatar
110 months ago
Can't create free software that's actually good enough to compel people to voluntarily upgrade to? Solution: Break the version they stayed with.

A big F U right from Apple's own mouth. When was the last time that Apple so directly disrespected its customers? I'm struggling to recall their service ever being so poor. Just offer the fix you created to iOS 6!
Score: 51 Votes (Like | Disagree)
YanniDepp Avatar
110 months ago
iOS 1 was the best ANYTHING NEWER IS FUGLY :mad: The App Store is just bloated crap you don't need.

If I could install iOS 1 on my iPad Air, I would.

;)
Score: 34 Votes (Like | Disagree)
MagicBoy Avatar
110 months ago
Bad form Apple. Using a screw up to force iOS upgrades on older devices is ... lame.

Fix iOS 6.
Score: 28 Votes (Like | Disagree)

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