iOS 6 Users on Devices Able to Run iOS 7 Must Upgrade to Fix FaceTime
Apple today released a new support document, detailing the issue behind the recent problems some iOS 6 users have been experiencing with FaceTime. According to Apple, a bug resulting from an expired device certificate has rendered FaceTime unusable on older versions of iOS and the only solution to the problem is to update to the latest version of the operating system.
Devices capable of running iOS 7 must be upgraded to iOS 7.0.4 or later, while devices unable to run iOS 7, such as the fourth-generation iPod touch, must upgrade to iOS 6.1.6.
If you started to have issues making or receiving FaceTime calls after April 16, 2014, your device or your friend's device may have encountered a bug resulting from a device certificate that expired on that date. Updating both devices to the latest software will resolve this issue.
If you're using iOS 7.0.4 or later or iOS 6.1.6, this issue doesn't affect you.
If you're using these versions of OS X or FaceTime for Mac, this issue doesn't affect you:
- OS X Mavericks v10.9.2 or later
- OS X Mountain Lion v10.8 with the latest security updates
- OS X Lion v10.7 with the latest security updates
- FaceTime for Mac version 1.0.5 or later for Mac OS X v10.6
While FaceTime does work with iOS 6.1.6, that particular update is not available to recent devices that are able to run iOS 7, which means iOS 6 users with newer devices who wish to access FaceTime must upgrade to iOS 7.
There's a sizable contingent of iOS users who opted to stick with iOS 6 over iOS 7 due to the drastic visual changes introduced with the operating system update, so Apple's upgrade suggestion is likely to be unpopular with those users.
Apple's FaceTime issues first began on April 16, with many iOS 6 users reporting an inability to use the service. At that time, it was unclear whether Apple would implement a fix, but customer service representatives have been presenting iOS 7 updates as a solution since the problem was first uncovered, and it appears that Apple does not plan to offer another solution. The company did, however, release a FaceTime update for OS X users to fix the issue earlier this week.
Popular Stories
If you have been experiencing issues with wireless CarPlay in your vehicle lately, it was likely due to a software bug that has now been fixed.
Apple released iOS 18.4.1 today, and the update's release notes say it "addresses a rare issue that prevents wireless CarPlay connection in certain vehicles."
If wireless CarPlay was acting up for you, updating your iPhone to iOS 18.4.1 should...
Despite being more than two years old, Apple's AirPods Pro 2 still dominate the premium wireless‑earbud space, thanks to a potent mix of top‑tier audio, class‑leading noise cancellation, and Apple's habit of delivering major new features through software updates. With AirPods Pro 3 widely expected to arrive in 2025, prospective buyers now face a familiar dilemma: snap up the proven...
Apple's iPhone development roadmap runs several years into the future and the company is continually working with suppliers on several successive iPhone models simultaneously, which is why we often get rumored features months ahead of launch. The iPhone 17 series is no different, and we already have a good idea of what to expect from Apple's 2025 smartphone lineup.
If you skipped the iPhone...
Apple is preparing a "bold" new iPhone Pro model for the iPhone's 20th anniversary in 2027, according to Bloomberg's Mark Gurman. As part of what's being described as a "major shake-up," Apple is said to be developing a design that makes more extensive use of glass – and this could point directly to the display itself.
Here's the case for Apple releasing a truly all-screen iPhone with no...
While the iPhone 17 Pro and iPhone 17 Pro Max are not expected to launch until September, there are already plenty of rumors about the devices.
Subscribe to the MacRumors YouTube channel for more videos.
Below, we recap key changes rumored for the iPhone 17 Pro models as of April 2025:
Aluminum frame: iPhone 17 Pro models are rumored to have an aluminum frame, whereas the iPhone 15 Pro and ...
Apple today released tvOS 18.4.1, a minor update to the tvOS 18 operating system that came out last September. tvOS 18.4.1 comes two weeks after Apple released tvOS 18.4, and it is available for the Apple TV 4K and Apple TV HD models.
tvOS 18.4.1 can be downloaded using the Settings app on the Apple TV. Open up Settings and go to System > Software Update to get the new software....
The first iOS 19 beta is less than two months away, and there are already a handful of new features that are expected with the update.
Apple should release the first iOS 19 beta to developers immediately following the WWDC 2025 keynote, which is scheduled for Monday, June 9. Following beta testing, the update should be released to the general public in September.
Below, we recap the key...
Apple has quite a few security features that it's added to iPhones, iPads, and Macs over the years. Now more than ever, it's important to make sure you're taking advantage of the built-in security tools that are available to keep yourself and your data safe, so we've rounded up a list of the most important options.
If you don't already have these enabled, you might want to consider turning...
More images of a redesigned power cable allegedly for a future Apple "Vision Air" headset were today shared online by the prototype collector and leaker known as "Kosutami."
Yesterday, the leaker explained that the Apple "Vision Air" will feature a thinner design and switch the battery enclosure and several of its internal structures to titanium to reduce the device's overall weight. Most of ...
