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Apple tonight released an update for FaceTime on OS X [Direct Link], which resolves connections issues and is recommended for all FaceTime users currently running OS X 10.6 Snow Leopard. The connection issues are presumably related to the problems reported last week which affected both older versions of OS X and iOS 6 versions of FaceTime.
Apple, however, has not yet addressed the problems with FaceTime that are in iOS 6. While it is encouraging that Apple released an update for FaceTime for OS X 10.6, Apple support's recommendations for iOS 6 users has been to upgrade to iOS 7. One user has quoted Apple support as saying that the only fix for iOS 6 is to upgrade to the latest version of iOS 7, with no current plans to release a fix on iOS 6 or iOS 5.
According to Apple's updated FaceTime troubleshooting page, users who are still having trouble with the application are recommended to update to the latest version of iOS or OS X.
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Top Rated Comments
In the UK at least, you can still connect and use a 100 year old pulse dialling telephone.
With Apple we're supposed to grateful if something still works after 3 years. Progress :rolleyes:
The iPhone 4 and iPad 2 can be updated to iOS 7.x, and that's a solution. The iPod touch 4th generation cannot, at least not unless Apple changes its mind and gets an iOS 7.x out the door for that device. It appears to be the only FaceTime-capable device unable to upgrade to iOS 7.x.
As I write this, Apple is still selling refurbished 4th generation iPod touch devices in many of Apple's online stores around the world. These devices are prominently advertised as supporting FaceTime. In many countries Apple's failure to fix FaceTime would be illegal especially given these continuing sales direct from Apple.
I think Apple is going to fix FaceTime on the 4th generation iPod touch and rather quickly. I don't think Apple wants the lawsuits they'd probably lose. It'd also be at least the polite thing to do to add FaceTime Audio to the 4th generation iPod touch to set a common, baseline service level. Or at least figure out how to produce a more sensible error message ("You are trying to contact a person with a device that does not support FaceTime Audio. Would you like to try FaceTime Video instead?") on iOS 7+ devices attempting to contact 4th generation iPod touch users via FaceTime Audio.
Live by the cloud, die by the cloud. If you go into the utility business, Apple, you better act like a (premium) utility. And it's not as if there aren't competitors on Apple's own platforms. Microsoft with Skype, notably -- and Microsoft would be delighted to welcome FaceTime refugees.
Steve Jobs himself did not tolerate this sort of fumbling with MobileMe, and I'm sure he wouldn't tolerate these FaceTime failures either.
Thats also not a valid excuse. Who was cheap and put only 256MB of RAM in the iPad and 4th gen iPod touch? Yup, Apple did!:rolleyes:
Those devices even when they ran iOS 4 (not even the max OS allowed) still sucked when using tabs in Safari. Constantly reloading, some sites wouldn't load with out Safari crashing thanks to the lack of RAM.
Apple could have doubled it to 512MB like the iPhone 4 for pretty much nothing.
If someone wants to stay on ios6, then good for them. A software upgrade dosent automatically mean better to everyone. Its the magical word "choice".
Have the ios team all fallen apart without Forstall?
As its Apple we will never know.
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Yes, yes that's right, its time all those people threw their iPod Touches in the bin and upgraded :rolleyes: how dare they keep them and complain about something that worked perfectly fine last week is broken this week.