Apple Fixes FaceTime on Older Versions of OS X, iOS 6 Still Not Working

facetime_ios_iconApple tonight released an update for FaceTime on OS X [Direct Link], which resolves connections issues and is recommended for all FaceTime users currently running OS X 10.6 Snow Leopard. The connection issues are presumably related to the problems reported last week which affected both older versions of OS X and iOS 6 versions of FaceTime.

Apple, however, has not yet addressed the problems with FaceTime that are in iOS 6. While it is encouraging that Apple released an update for FaceTime for OS X 10.6, Apple support's recommendations for iOS 6 users has been to upgrade to iOS 7. One user has quoted Apple support as saying that the only fix for iOS 6 is to upgrade to the latest version of iOS 7, with no current plans to release a fix on iOS 6 or iOS 5.

According to Apple's updated FaceTime troubleshooting page, users who are still having trouble with the application are recommended to update to the latest version of iOS or OS X.

Top Rated Comments

mw360 Avatar
92 months ago
Welp I guess no more FaceTime for me. It was fun while it lasted guys ✌

In the UK at least, you can still connect and use a 100 year old pulse dialling telephone.

With Apple we're supposed to grateful if something still works after 3 years. Progress :rolleyes:
Score: 13 Votes (Like | Disagree)
spyguy10709 Avatar
92 months ago
As an iPod Touch 4 owner, this really sucks. The iPT4 never got an upgrade to iOS 7, and was heavily marketed as an inexpensive way to FaceTime. Thanks, Apple! :mad:
Score: 13 Votes (Like | Disagree)
BBCWatcher Avatar
92 months ago
In terms of iOS devices, the earliest devices to support FaceTime are the iPhone 4, iPod touch 4th generation, and the iPad 2.

The iPhone 4 and iPad 2 can be updated to iOS 7.x, and that's a solution. The iPod touch 4th generation cannot, at least not unless Apple changes its mind and gets an iOS 7.x out the door for that device. It appears to be the only FaceTime-capable device unable to upgrade to iOS 7.x.

As I write this, Apple is still selling refurbished 4th generation iPod touch devices in many of Apple's online stores around the world. These devices are prominently advertised as supporting FaceTime. In many countries Apple's failure to fix FaceTime would be illegal especially given these continuing sales direct from Apple.

I think Apple is going to fix FaceTime on the 4th generation iPod touch and rather quickly. I don't think Apple wants the lawsuits they'd probably lose. It'd also be at least the polite thing to do to add FaceTime Audio to the 4th generation iPod touch to set a common, baseline service level. Or at least figure out how to produce a more sensible error message ("You are trying to contact a person with a device that does not support FaceTime Audio. Would you like to try FaceTime Video instead?") on iOS 7+ devices attempting to contact 4th generation iPod touch users via FaceTime Audio.

Live by the cloud, die by the cloud. If you go into the utility business, Apple, you better act like a (premium) utility. And it's not as if there aren't competitors on Apple's own platforms. Microsoft with Skype, notably -- and Microsoft would be delighted to welcome FaceTime refugees.

Steve Jobs himself did not tolerate this sort of fumbling with MobileMe, and I'm sure he wouldn't tolerate these FaceTime failures either.
Score: 11 Votes (Like | Disagree)
ouimetnick Avatar
92 months ago
It got an update to iOS 6 (and bug fixes through February 2014). A lot of people didn't think it would make it that far. It only has 256MB RAM, and no device supported by iOS 7 has less than 512MB of RAM.

The original iPad has similar hardware and runs quite a bit faster, but was dropped at iOS 5.1.1.

Thats also not a valid excuse. Who was cheap and put only 256MB of RAM in the iPad and 4th gen iPod touch? Yup, Apple did!:rolleyes:

Those devices even when they ran iOS 4 (not even the max OS allowed) still sucked when using tabs in Safari. Constantly reloading, some sites wouldn't load with out Safari crashing thanks to the lack of RAM.

Apple could have doubled it to 512MB like the iPhone 4 for pretty much nothing.
Score: 9 Votes (Like | Disagree)
Dave.UK Avatar
92 months ago
So does this apply to devices that cannot upgrade to iOS 7 or is it just those devices that can run iOS 7 but users have chosen not to upgrade? If it's the former they for sure need to fix it. If it's the latter you're probably screwed. But staying on iOS 6 indefinitely is pointless IMO because the ship has sailed and you're not getting an iOS 6 style UI back. So if iOS 7 bothers you that much then I guess it's off to Android or Windows Phone for you. Or you keep the phone you have and don't upgrade.

If someone wants to stay on ios6, then good for them. A software upgrade dosent automatically mean better to everyone. Its the magical word "choice".
Score: 7 Votes (Like | Disagree)
apolloa Avatar
92 months ago
Hahaha, so Apple makes the software itself, makes the hardware itself, and it still breaks.
Have the ios team all fallen apart without Forstall?

As its Apple we will never know.

----------

It's really time users running iOS 6, update to iOS 7.
Yes, yes that's right, its time all those people threw their iPod Touches in the bin and upgraded :rolleyes: how dare they keep them and complain about something that worked perfectly fine last week is broken this week.
Score: 5 Votes (Like | Disagree)

Top Stories

prosser macbook air colors stacked

Images Reveal Colorful New MacBook Air Design

Tuesday May 11, 2021 5:06 am PDT by
Apple's next MacBook Air will feature a completely new design and come in a range of colors like the 24-inch iMac, according to leaker Jon Prosser, who has now released supposedly accurate renders of the new machines based on leaked images. In a new video uploaded to YouTube channel Front Page Tech, Prosser elaborated on his previous prediction that Apple's next-generation MacBook Air models ...
iPhone 13 Camera Backs

iPhone 13 Models Will Be Slightly Thicker and Will Have Larger Camera Bumps

Monday May 10, 2021 10:41 am PDT by
Apple's upcoming iPhone 13 models will be slightly thicker than the iPhone 12 models and will also feature larger, thicker camera bumps with lenses that protrude less, according to iPhone 13 schematics seen by MacRumors. The new iPhone 13 and 13 Pro models are expected to feature a thickness of 7.57mm, up from 7.4mm in the iPhone 12 models. That's an increase of 0.17mm, which won't be hugely ...
m1 ipad pro chip

M1 iPad Pro Over 50% Faster Than Previous Generation in Early Benchmarks

Tuesday May 11, 2021 11:56 am PDT by
Last month, Apple introduced a new iPad Pro with the same M1 chip found in the latest Macs, and early benchmark results indicate that the M1 iPad Pro is over 50% faster than the previous-generation iPad Pro. Based on five legitimate Geekbench 5 results (here's the fifth) for the fifth-generation 12.9-inch iPad Pro with the M1 chip, the device has average single-core and multi-core scores of...
3d printed airtag case siri remote

3D-Printed Case Lets You Attach an AirTag to Your Apple TV Remote

Monday May 10, 2021 8:11 am PDT by
Apple recently released a redesigned Siri Remote with a physical clickpad, but if you have an original Siri Remote laying around that you still plan on using, you may be interested in getting an AirTag case for the remote. Etsy user PrintSpiredDesigns has capitalized on the opportunity with a new 3D printed, made-to-order AirTag case for the original Siri Remote. The remote slides into the...
airtag hacked

AirTag Successfully Hacked to Show Custom URL in Lost Mode

Monday May 10, 2021 1:52 am PDT by
The inevitable race to hack Apple's AirTag item tracker has reportedly been won by a German security researcher, who managed to break into the device's microcontroller and successfully modify its firmware. Yesss!!! After hours of trying (and bricking 2 AirTags) I managed to break into the microcontroller of the AirTag! 🥳🥳🥳/cc @colinoflynn @LennertWo pic.twitter.com/zGALc2S2Ph— stacksmashing ...
iPad Pro Feature

Early M1 iPad Pro Orders Now Preparing to Ship

Tuesday May 11, 2021 9:41 am PDT by
Apple will soon ship out 11 and 12.9-inch M1 iPad Pro models, according to multiple Twitter users and MacRumors readers who have seen their orders shift to "Preparing to Ship" status. So far, we haven't seen any shipment notifications, but that's the next step and is likely to happen in the near future. Apple has not provided an exact delivery date to those who ordered a new M1 iPad Pro, but ...
maxresdefault

Video: Make Your iPhone Last Longer With These Battery Preserving Tips

Monday May 10, 2021 1:23 pm PDT by
Maximizing battery life is something that many iPhone users deal with on a regular basis as we all want our iPhones to last as long as possible. Sometimes there are bugs in iOS that make the battery drain faster, and sometimes we just need to eke out as much as possible on a long day out and about. Subscribe to the MacRumors YouTube channel for more videos. In our latest YouTube video, MacRumo...
Apple 5G Modem Feature

Kuo: Apple-Designed 5G Modem May Debut in iPhones as Early as 2023

Sunday May 9, 2021 10:02 pm PDT by
Apple plans to adopt its own custom-designed 5G baseband chip starting with the 2023 iPhones, meaning it'll no longer need to rely on Qualcomm to supply the 5G cellular modem for the iPhone, Apple analyst Ming-Chi Kuo said today in an investors note obtained by MacRumors. According to Kuo, Apple plans to include its own custom-designed 5G baseband chip starting with the launch of the 2023...
tracking disabled ios 14 5

Analytics Suggest 96% of Users Leave App Tracking Disabled in iOS 14.5

Friday May 7, 2021 1:51 am PDT by
An early look at an ongoing analysis of Apple's App Tracking Transparency suggests that the vast majority of iPhone users are leaving app tracking disabled since the feature went live on April 26 with the release of iOS 14.5. According to the latest data from analytics firm Flurry, just 4% of iPhone users in the U.S. have actively chosen to opt into app tracking after updating their device...
macos big sur ios 14 iphone 12 pro macbook air icloud drive desktop documents hero

Apple Merging 'iCloud Documents and Data' Service With iCloud Drive in May 2022

Tuesday May 11, 2021 2:36 am PDT by
Apple plans to merge its iCloud Documents and Data service with iCloud Drive starting in May of 2022, according to a support document published late last week (via MacGeneration). iCloud Drive and iCloud Documents and Data share the fundamental ability to backup data from apps. However, iCloud Documents and Data was often a cumbersome, confusing experience. In contrast, iCloud Drive is more...