FaceTime Not Working for Many iOS 6 Users

Apple's FaceTime appears to be malfunctioning for iPhone and iPad users with devices running iOS 6, according to multiple tips received by MacRumors as well as a MacRumors forum post and a thread on the Apple Support Communities.

It appears that users who are running iOS 6 are unable to place or receive FaceTime calls, with reports of problems dating back to yesterday. Devices running iOS 7 appear to be functioning as normal, and Apple's System Status page is not reporting any outages.

facetime
One user mentioned being able to FaceTime with a device running iOS 6.1.6, while a device with iOS 6.0.1 was not able to access the service. Another has reported that Mac users running OS X 10.8 Mountain Lion may also be experiencing problems with FaceTime.

Users who have had issues have contacted Apple Support and several Apple representatives have recommended an update to iOS 7 to fix the problem. It is likely the iOS 6 FaceTime outage is only temporary, however, and will presumably not necessitate an update to iOS 7.

Update 4/18 3:20 PM PT: Apple has updated and reordered its FaceTime troubleshooting page to give more prominence to a suggestion that all users update their devices to the latest version of iOS. While Apple has always recommended that FaceTime users install the latest operating system, the updated support page lists upgrading as the first troubleshooting step.

Top Rated Comments

keysofanxiety Avatar
109 months ago
That's exactly what I was told by Apple support after they had me jump thru hoops for 90 minutes of setting/resetting/etc.

So rather than them immediately suggesting you upgrade to iOS 7, which you evidently don't want to do, they made you 'jump through hoops for 90 minutes' -- read: spend ages patiently trying to fix your issue on their last-gen mobile OS -- and only suggested upgrading when nothing else worked.

I'm amazed at some commenters' level of self-importance and insistence on whining about every little thing. If it's so bad, jump ship -- and you'll be lucky to get more than a 'tough ****' when things go wrong.

I wonder what gems and nuggets of wisdom you could have brought to the table had you been in that tech guy's position. Grow up.
Score: 41 Votes (Like | Disagree)
henryaaron Avatar
109 months ago
several Apple representatives have recommended an update to iOS 7 to fix the problem.
That made me laugh
Score: 31 Votes (Like | Disagree)
keysofanxiety Avatar
109 months ago
It just works. :rolleyes:

Thanks for your input, I hadn't noticed this before. Yep, it all just works, 100% of the time. As every Apple product ever has -- people never encounter issues with technological devices. There have never been problems, and this is the first. Ever.
Score: 29 Votes (Like | Disagree)
Airgaf Avatar
109 months ago
Sounds like a planned outage

Causing a brief outage in only iOS 6 and OSX 10.8 sounds like a great way to boost the iOS 7 and Mavericks adoption rate. Just sayin...
Score: 27 Votes (Like | Disagree)
Dave.UK Avatar
109 months ago
Score: 21 Votes (Like | Disagree)
jrswizzle Avatar
109 months ago
Hahaha....oh man....

Loving all the "it just works" sarcastic posts - as if that saying is supposed to imply that Apple tech will NEVER experience ANY outage EVER. :rolleyes:

Also loving all the indignant iOS 6 users whining about being told to upgrade to iOS 7 to fix the problem....ya, get with the program and progress like the rest of us. You wanna stay stuck in the past, don't blame anyone but yourself when things aren't as good.

You guys are an interesting bunch.
Score: 18 Votes (Like | Disagree)

Popular Stories

airpods pro black background

AirPods Pro 2: Five New Features and Improvements to Expect

Sunday August 14, 2022 3:28 pm PDT by
Apple's second-generation AirPods Pro are finally nearing launch, with a release expected later this year. If you are considering upgrading to the new AirPods Pro once they are released, keep reading for a list of five new features to expect. In addition to all-new features, the second-generation AirPods Pro will likely adopt some features added to the standard AirPods last year. H2 Chip ...
iPhone 14 Dummies 1 Feature

Everything Rumored for Apple's September Event: iPhone 14, Apple Watch Pro and More

Friday August 12, 2022 2:34 pm PDT by
There's just about a month to go until Apple holds its annual September event focusing on new iPhone and Apple Watch models. We thought we'd take a quick look at everything that's rumored for Apple's September event to give MacRumors readers a rundown on what to expect when the first fall event rolls around. iPhone 14 The iPhone 14 can probably be described more as an "iPhone 13S" because...
10th Generation iPad Render

10th-Generation iPad With Major Design Changes Reportedly in Production Ahead of September Launch

Monday August 15, 2022 8:02 pm PDT by
Apple's rumored 10th-generation iPad is currently in production and will feature "major" design changes, according to a report from Taiwanese website DigiTimes. A mockup of the potential 10th-generation iPad design by Renders By Shailesh The report did not provide any specific details about the 10th-generation iPad's new design, but rumors suggest the device will feature a larger 10.5-inch...
ios 16 lock screen feature2

Apple Seeds Sixth Betas of iOS 16 and iPadOS 16 to Developers [Update: Public Beta Available]

Monday August 15, 2022 10:04 am PDT by
Apple today seeded the sixth betas of upcoming iOS 16 and iPadOS 16 updates to developers for testing purposes, with the updates coming a week after Apple released the fifth developer betas. Registered developers can download the iOS and iPadOS 16 profiles from the Apple Developer Center, and once installed, the betas will be available over the air. iOS 16 introduces a revamped Lock...
apple watch se

Apple Watch SE vs. Apple Watch Series 8: New Features to Expect If You've Waited to Upgrade

Monday August 15, 2022 2:44 am PDT by
The Apple Watch SE was announced in September 2020 and has been a popular Apple Watch model for customers looking for their first smartwatch or an affordable Apple Watch. Apple Watch SE customers may be wondering, however, what's in store for them with the upcoming Apple Watch Series 8 and what new features they can expect. Continue reading to find out. Apple Watch SE vs. Apple Watch Series ...
odyssey ark 1

Samsung Launches $3,500 'Odyssey Ark' 55-Inch Curved Gaming Display

Monday August 15, 2022 7:15 am PDT by
Samsung today announced the launch of the Odyssey Ark, which the company says is the world's first 55-inch 4K curved display with a 165Hz refresh rate for improved gaming performance. Samsung first previewed the monitor at CES, but it is now available to order. Subscribe to the MacRumors YouTube channel for more videos. Priced at $3,500, the Samsung Odyssey Ark features mini-LED technology...
top stories 13aug2022

Top Stories: New Battery Percentage Icon in iOS 16, USB-C AirPods Rumor, and More

Saturday August 13, 2022 6:00 am PDT by
This week brought some shocking news for iOS 16 beta testers, with Apple bringing back the iPhone battery percentage to the status bar after a number of years. Other news and rumors this week included word that Apple has started recording portions of its media event planned for next month to introduce the iPhone 14 and Apple Watch Series 8, claims about iPhone 14 Pro pricing and Apple's...