Fitbit today stopped sales of its Fitbit Force and issued a voluntary recall of the product following multiple consumer complaints of skin irritation.

First released in October of 2013, the Fitbit Force is the company's latest wearable activity tracker, monitoring sleep, steps taken, distance traveled, calories burned, and stairs climbed.

Reports of skin irritation from the Fitbit Force began gaining traction in January after a report from The Consumerist pointed to multiple users experiencing contact dermatitis after prolonged use of the band.

fitbitforce
Fitbit quickly began offering refunds or product replacements to affected customers and suggested the problems could be caused by a nickel allergy, as nickel is an element of the stainless steel used in the band. Fitbit's full recall letter is below, courtesy of TechCrunch:

We wanted to provide an update on our investigation into reports we have received about Force users experiencing skin irritation.

From the beginning, we've taken this matter very seriously. We hired independent labs and medical experts to conduct a thorough investigation, and have now learned enough to take further action. The materials used in Force are commonly found in many consumer products, and affected users are likely experiencing an allergic reaction to these materials.

While only a small percentage of Force users have reported any issue, we care about every one of our customers. We have stopped selling Force and are in the process of conducting a voluntary recall, out of an abundance of caution. We are also offering a refund directly to consumers for full retail price. We want to thank each and every member of the Fitbit community for their continued loyalty and support. We are working on our next-generation tracker and will announce news about it soon.

For additional information, please contact our support line at: 888–656–6381, or visit http://www.fitbit.com/forcesupport.

According to Fitbit co-founder and CEO James Park, only 1.7 percent of Fitbit users have reported skin irritation issues. An independent study did, however, determine the Fitbit is causing allergic contact dermatitis in some users, likely as a result of nickel contact or from the strap materials/glue used in the device's construction.

Fitbit Force owners can request a refund for their devices from the Fitbit website, with the company promising to send a reimbursement check within two to six weeks after a returned device is received. Fitbit is also working on an updated hypoallergenic version of the Force to be released sometime in the near future.

Top Rated Comments

keysofanxiety Avatar
94 months ago
What are these people doing to get skin irritation ?

They're doing the terrible deed of being biologically allergic to some of the materials used. How dare they. :rolleyes:
Score: 8 Votes (Like | Disagree)
Piggie Avatar
94 months ago
My nike fuel can go in the shower and no irritation after almost a year's worth of use....

And I can eat a bag of peanuts with no ill effects.

You point being?
Score: 3 Votes (Like | Disagree)
Plutonius Avatar
94 months ago
What are these people doing to get skin irritation ?
Score: 3 Votes (Like | Disagree)
Razeus Avatar
94 months ago
Everyone trying to beat Apple to the punch these folks aren't even doing proper testing first. :p
Score: 3 Votes (Like | Disagree)
vjl323 Avatar
94 months ago
This is a cover up by FitBit

There is a long thread at https://community.fitbit.com/t5/Force/Fitbit-burned-arm/m-p/172781 which explains how this is not a nickel allergy reaction. The wound is much more like a burn and takes forever to heal [i'm on my 6th week now]. FitBit has been very silent and doing everything they can to avoid admitting any fault, but this is not a nickel allergy, as many Force users have been tested before and after their injuries, and they are still not allergic to nickel. More than likely this is a battery leak, as I had been wearing mine since November and the issue didn't start until mid-January.

I had been a fan of the company, using their original FitBit Ultra from 2012, but with the way they've handled this problem for the last 3 months, I can't recommend anyone doing business with them.
Score: 2 Votes (Like | Disagree)
IJ Reilly Avatar
94 months ago
A person can get contact dermatitis from nearly anything, especially in hot and humid conditions, so I don't see how this problem can be avoided entirely. I've gotten it from my glasses, and they're made from plastic.
Score: 2 Votes (Like | Disagree)

Top Stories

april 2021 event coverage feature

Apple Event Live Coverage: New iPads, AirTags, and More Expected [Event Over]

Tuesday April 20, 2021 9:07 am PDT by
Apple's virtual "Spring Loaded" event kicks off today at 10:00 a.m. Pacific Time, with Apple expected to debut updated iPad models and perhaps some other hardware such as AirTags or iMac models based on Apple silicon. Apple is providing a live video stream on its website, on YouTube, and in the company's TV app across its platforms. We will also be updating this article with live blog...
m1 imac colors

Apple Announces Redesigned iMac With M1 Chip and Seven Color Options

Tuesday April 20, 2021 10:22 am PDT by
Apple has announced a new, redesigned 24-inch iMac, featuring an M1 chip, a 4.5K display, and a range of color options, as well as an improved cooling system, front-facing camera, speaker system, microphones, power connector, and peripherals. The new iMac features a completely new compact design, and comes in a range of seven striking colors, including green, yellow, orange, pink, purple,...
duan rui iphone 12 13 notch

New Images Show Smaller iPhone 13 Notch Compared to iPhone 12

Saturday April 17, 2021 11:38 pm PDT by
Leaker known as "DuanRui" has shared more images that could give us our best look yet at Apple's redesigned notch for the iPhone 13. The new pictures follow similar images shared by the leaker last week, but the latest shots include a comparison with the existing iPhone 12 notch. DuanRui posted three images on Twitter that apparently originate from Weibo, although source details remain...
Top Stories 57 Feature

Top Stories: Apple Event Next Tuesday, Mini-LED iPad Pro, iPhone Rumors

Saturday April 17, 2021 6:00 am PDT by
It feels like we've been waiting forever for new Apple products, but the wait is almost over as Apple has announced a media event for next Tuesday, so make sure to tune into MacRumors for full coverage of everything Apple announces. While that was the big news this week, we also got some new details on Apple's iPhone plans for 2022 and 2023 courtesy of analyst Ming-Chi Kuo, and we also saw...
iphone 12 preorder purple

Apple Launching iPhone 12 and 12 Mini in New Purple Color on April 30

Tuesday April 20, 2021 10:08 am PDT by
Apple today announced that the iPhone 12 and iPhone 12 mini will be available in a new purple color starting April 30, with pre-orders starting this Friday. Apple is also releasing a new MagSafe Leather Case and Leather Sleeve in Deep Violet, a Silicone Case in Capri Blue, Pistachio, Cantaloupe, or Amethyst, and a Leather Wallet in Arizona, all available to order beginning today. iPhone...
f1618938547

Apple Announces AirTag Tracking Devices Starting At $29 Each

Tuesday April 20, 2021 10:10 am PDT by
Apple today announced AirTag, a Tile-like Bluetooth tracking device that's designed to be attached to items like keys and wallets for tracking purposes, letting you find them right in the Find My app. AirTags are accessories for attaching to backpacks, luggage, and other items. Any U1 device like the iPhone 12 can be used for precision finding to guide you right to the item you're looking...
iPad Pro

New 12.9-Inch iPad Pro Will Be 0.5mm Thicker to Accommodate Mini-LED Display

Monday April 19, 2021 11:30 am PDT by
The upcoming 12.9-inch iPad Pro will be thicker than the previous-generation version, likely due to the inclusion of the mini-LED display. We've heard several rumors about the change in thickness, and now leaked design images have confirmed it. A source that designs accessories for Apple devices sent MacRumors a series of photos that feature exact dimensions for the new iPad Pro models, and...
ipad pro with m1 chip

Apple Introduces Next-Generation iPad Pro With M1 Chip, Thunderbolt, 5G, XDR Display, and More

Tuesday April 20, 2021 10:40 am PDT by
Apple today announced the next-generation iPad Pro with the same M1 chip found in the latest Macs, Thunderbolt and USB4 support, 5G connectivity on cellular models with mmWave support in the United States, and more. With an 8-core CPU and 8-core GPU, Apple says the M1 chip in the new iPad Pro provides up to 50% faster performance and up to 40% faster graphics compared to the A12Z Bionic chip ...
iPad Pro Feature Orange

Wedbush Analysts Say 'Spring Loaded' Event Will Debut New iPads With 'Modest Price Increase,' Along With 'a Few Surprises'

Monday April 19, 2021 6:37 am PDT by
Apple is planning to launch a new entry-level iPad, iPad mini, and iPad Pro at its "Spring Loaded" event tomorrow, along with "a few surprises," according to Wedbush analysts. In a new note to investors, seen by MacRumors, Wedbush analysts Daniel Ives and Strecker Backe explained that the iPad will be the main focus of Apple's "Spring Loaded" event, with new entry-level iPad, iPad mini, and ...
flat imac 3d 3 teal

Reliable Leaker Hints Redesigned Colorful iMac to Debut at 'Spring Loaded' Event

Saturday April 17, 2021 4:43 am PDT by
Reliable leaker known as l0vetodream has hinted that Apple may debut its rumored redesigned and colorful iMac at its "Spring Loaded" event on Tuesday, April 20. In a tweet, the leaker posted an image of Apple's logo used for marketing the upcoming event and an image of the retro rainbow Apple logo alongside the colorful lineup of G3 iMacs. Apple leaker Jon Prosser previously reported that...