Apple's New SVP of Retail Went Undercover as Regular Salesperson

Maybe he was a good guy at the wrong company ?

A lot of people would like to leave the UK. :)

You're actually that arrogantly stupid to think that there's UK members of this forum venting about how bad Dixons is because we're "jealous" that a UK citizen has left for America? Seriously? You're THAT unintelligent that you genuinely think that this whole "debate" is down to Brits being "annoyed" at America "stealing" a Brit?

Get over yourself, seriously, and do it as quick as possible before your delusions of grandeur warp your concept of life any further.

It's nothing to do with people being jealous that he left the UK and a lot of us here can't. The FACT, and it remains FACT, is that Dixons/PC World is/was a hellhole of a company and their stores are abysmal shopping experiences and were BEFORE, during, and AFTER this blokes tenure as CEO.

And, for an American, you're awfully smug about the debt situation in the EuroZone/UK when your own country contributes to the vast majority of world debt and your dodgy banks and their paper thin mortgage deals and lending promises brought the world economy to the biggest credit crunch since the depression.

Don't bother replying ...

This story makes me feel all warm and fuzzy. It makes me want to love Apple all up.

My rational brain is therefore wanting to totally call BS.

Yes, the irony. DSG are a plague on the people of the united kingdom. At one point they had the entire high street sown right up. PCWorld has an utterly atrocious reputation for customer service and honouring warranties.

I am assuming DSG stands for Dixon Service Group or something? Unfortunately, we are not all from the UK and watching Dr. Who teaches us only so much about civilization.

Or maybe Tim Cook actually knows what he's doing. :eek: :rolleyes:

This guy has really landed on his feet here. Best of luck to him.

Dixons is an awful shop and always has been. I don't care what people write about the guy, us Brits have years of experience in poor quality Dixons, Currys and PC World. They are all utterly awful.

That's pretty cool. Sounds like undercover boss.

Dixons Stores Group. The holding company of Currys, PC World and Dixons.co.uk

As others have said, renowned for terrible customer service, out of date stock and overpriced.

I have several stories as one of my friends used to work for them which prove this.


And perhaps ask nicer next time? Manners are universal.

HTH

- D

Sometimes it is hard to get the tone of voice over the internet. No offense was intended. If anything, I thought, my comment about, us Americans only exposure to civilization being Dr. Who might get a bit of a laugh. That said, keep up the good job of being British.

PS. Douglas Addams was one of my favorite authors and some of my best friends are from England, so no, I am not racist.

Wow, people in the UK sure do like to whine and complain a lot.

Here is an idea, why don't you complain or suggest improvements to those stores instead of coming here to complain? Or even better, get off your arse and create a better competitor in the marketplace.
:rolleyes:

I suppose complaining directly would require some effort and possibly require some actual "proof" that you were a legitimate customer in the past which is why it is much easier to just complain anonymously on sites like this.

Yep, just us Brits whining and complaining:

http://forums.bestbuy.com/t5/Best-Buy-Geek-Squad-Policies/Best-Buy-Experience-BAD/td-p/126 (http://forums.bestbuy.com/t5/Best-Buy-Geek-Squad-Policies/Best-Buy-Experience-BAD/td-p/126)

http://www.my3cents.com/reviews/radio_shack/service (http://www.my3cents.com/reviews/radio_shack/service)

http://forums.whirlpool.net.au/archive/1725362 (http://forums.whirlpool.net.au/archive/1725362)

Yep, just us. Not because we are surprised and concerned about the Apple Store experience going down the pan.

So annoyed by some people on here tonight and where they are taking this thread!!

- D

oh the irony

Wow, people in the UK sure do like to whine and complain a lot.

Here is an idea, why don't you complain or suggest improvements to those stores instead of coming here to complain? Or even better, get off your arse and create a better competitor in the marketplace.
:rolleyes:

I suppose complaining directly would require some effort and possibly require some actual "proof" that you were a legitimate customer in the past which is why it is much easier to just complain anonymously on sites like this.

Let me help you Aristotle as you are clearly struggling with this thread, there have only been 70 or so posts so it might not be clear yet.

DSG are generally renowned for providing at best an indifferent retail opportunity. For years staff were completely preoccupied with selling over-priced warranties rather than pay attention to helping prospective customers. When they started selling Apple products they did so with little enthusiasm and less knowledge.

Now, it does appear that service in the new revamped bigger stores may have improved, and perhaps thats due to this gentleman's efforts ( I refer to the new Apple SVP at the very start of the thread Aristotle, stay with us..)

However the traditional retail experience of DSG is so far removed from the Apple retail experience that it is not surprising that many contributors to this thread are anxious to point out, as a point of information for fellow travellers, the apparent incongruity of this appointment. Some are giving him the benefit of the doubt, some are incredulous, but bottom line there will be few in the UK that didn't do a double take when they heard that the boss of Dixons was going to Apple. This from the UK's Daily Telegraph: "While Browett and Dixons are largely unknown in the US, in Britain many reacted to the news with surprise, citing the retailer's poor public image."

I hope I've given you some context on this Aristotle so you can better understand the thread comments above. None of it had to do with what country one is from and your bizarre accusation that people posting may not have actually been into the stores is rather strange. Let us know if you still don't get it though and we'll try again to guide you through this in an effort to prove these comments haven't been written by unrully Brits hell bent on pretending they've ever shopped in Dixons... (Probably one of the strangest of the conspiracy theories..) And when you drop us a line, just tell me what made you call yourself Aristotle as that just doesn't seem to be a good fit either...